Customer Reviews for Winnipeg Beach Carwash & Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very convenient, made the rental process easier

Rating:

5.0

Great service. Will do business again!

Rating:

4.0

It's way out of my way to go pick up. I had to drive and 1.5 hr to pick up the trailer where my local u haul had lots in stock

Rating:

4.0

Confirm that the product is there and available to rent

Rating:

5.0

Service was excellent.

Rating:

5.0

Easy drop off

Rating:

3.0

I was sent to this further location at last minute and it didn’t have the blankets and Dooley I requested

Rating:

5.0

Super friendly and helpful staff.

Rating:

3.0

The fact that it was out of the city of Winnipeg made it very inconvenient and added to the stress of moving .. also we did not receive the 20 foot truck that we reserved far in advance.. and having no other choice than taking the big truck 26 footer.. we were pressed into paying for the extra fuel of first driving it back to Winnipeg and then across the prairies .. our intended destination… which made the whole experience a stressful one.

Rating:

3.0

After hour drop off. No interactions.

Rating:

5.0

There was no one around at the time. I dropped the trailer off and took pictures of the equipment and where it was located.

Rating:

4.0

Too many access codes .when calling for service too much BS

Rating:

5.0

Moving a household is never an easy task, but the Manager at Winnipeg Beach, MB, made everything quick and painless for us when checking out and in the Uhual Truck! Uhual is an affordable way to move a 2-3 bedroom house!

Rating:

4.0

Please include all fees in the price.

Rating:

3.0

This location was supposed to be open and I was expecting somebody to be there to check out our rental. There was a sign with a number to call but nobody answered and the voicemail was full. So I had to figure out a place on the property where I could leave the truck and trailer without getting in the way and then call UHaul later to advise. That being said, everything worked out fine and we were billed what I expected a while later when somebody showed up to check out the rental.

Rating:

5.0

Little tough to get in touch with owner via phone. Owner was extremely knowledgeable and courteous when we booked the truck.

Rating:

3.0

The truck had moving blankets and garbage inside the cargo area, as well as the interior of the cab floor was covered in mud and items from the previous family that used it.

Rating:

5.0

Keep up the good work!

Rating:

1.0

There was really no where to put the truck such a small area for a 26 foot truck

Rating:

5.0

Easy and quick I made a mistake and they amended it without issue

Rating:

3.0

No one on site at drop off and uhaul toll free number personnel were very confusing. Hung up and called again. New contact was more helpful

Rating:

4.0

Was very easy, although when quoted the amount, it was almost double by the time we brought it back and still unsure as to why

Rating:

3.0

self drop-off at key drop box. taking photos & leaving the key was easy enough

Rating:

5.0

Excellent service provider

Rating:

2.0

Have staff at the location during peak hours.

Rating:

5.0

Make sure a truck is available as per the reservation for that equipment. Moving is stressful and not rebooking your reserved equipment to someone else makes everything go much smoother. I had booked this equipment for the day, and then came to find out it had been booked out to someone else for a one way move. I was surprised to say the least and the added stress was unnecessary. I will think twice before using uhaul again.

Rating:

1.0

A better supply of vehicles in Winnipeg, and a central location would be good.

Rating:

1.0

Next time try asking the customer if they want the insurance (which I didnt) instead of assuming and sticking the customer with it.

Rating:

5.0

very helpful staff.

Rating:

4.0

Have pickup in the city of Winnipeg instead of making people with long standing reservations drive an hour outside the city to pick up a trailer.

Rating:

2.0

Received the wrong truck according to vendor, the cab was dirty and smelly. Paid double from quoted price. Received multiple emails, the last one a cancellation for the rental. Was never asked about extra insurance or told I was getting charged for it. Paid a deposit, received instructions for the return at the receiving location. The vendor was kind and personable.

Rating:

3.0

There is no staff available to complete your transaction.

Rating:

5.0

No, staff performed over and above!!

Rating:

2.0

This location doesn’t have much for packing paper supplies, furniture blankets, tie down straps.

Rating:

3.0

The last person’s water bottle was left behind. Clearly the cab was not cleaned.

Rating:

5.0

Provide a phone number for this location.

Rating:

1.0

Renting and using the provided uhaul truck was the most stressful part of my move. I called a day before my move because of an email I got stating a wrong pick up address and I was told to go to 1hr away from my pickup location to get the truck else the reservation will be cancelled. I got there and there were no blankets or dollies as per my request. The uhaul rep did not even assist in pulling the car on the dolly he just said good luck and left the premises. There was a stinky smell in the drivers cabin which aired out eventually but the exterior had a very bad smell from dead bugs from previous use which made winding the windows down challenging. To make matters worse, the A/C was not working properly would work only when it wanted which was not often. The gas was at half tank. The pickup location is the worst service I have ever received. The wind shield fluid sprayer was not working and had to stop a lot just to clean bugs off it. The truck was leaking and damaged several of my items and furnitures. The drop off location I select and sent to the person that contacted me was not notified of the truck been dropped off. Missed my flight getting back home because of the mixup, did not even have time to refuel the truck which was why I chose the first location because it had a gas station.

Rating:

2.0

Tell them to be a little more friendly!

Rating:

5.0

everything was organized very well. the truck was easy to load.

Rating:

5.0

All was good and we had a great experience. The only flaw would have been the cleanliness of the cab. Definitely could have used a wipe down. Otherwise no complaints.

Rating:

2.0

I'm extremely disappointed on the way uhaul handled my reservation of the trailer, initially I had a 6×12 then on Thursday they called and told me there was a change and my pickup point was at Winnipeg Beach instead of Inkster and I'd only be getting a 5×8 trailer! At the time when they called I was driving and couldn't think fast enough. I stopped to find where the new destination was, it was too far and taking time away from my extremely short stay in Winnipeg! Uhaul knew I was coming from Edmonton and did nothing to accommodate me. I feel I should be financially compensated for my inconvenience. If I don't hear back from uhaul with a offer of compensation, my online review will definetly be reflecting my unexceptable experience!!

Rating:

1.0

Had to. Go out of the wat to drop off. But person at drop off was very accommodating

Rating:

5.0

Nothing

Rating:

5.0

Drop off location was easy to find and cleared of snow. Drop box nearby on front of building.

Rating:

2.0

It was in out of city.

Rating:

5.0

The gentleman at the Winnipeg beach location was excellent. Uhaul in general was awful. They called us on the 26th to tell us we would have to drive 2 hours round trip to get a trailer and so we delayed a week and then a day before the new date again made me drive two hours to get a trailer. As jerry seinfeld told the airport employee you are good at taking a reservation. You are not good at keeping a reservation.

Rating:

3.0

Renting a trailer is a risky thing, you never know how far you have to drive to pick it up

Rating:

1.0

I would not use u haul ever again. I got such a run around it was crazy. And on regent in winnipeg it is poorly managed they dont know whos coming or going. I ordered a truck got the # from them it was ordered for sat they called on monday and asked if i was getting the truck on monday. I said no its fir sat they said they dont have one for me to try other stores. So u called your main # and they got one in st.marys for sat so i called to make sure on thursday and they said they dont have one either so they sent me out of town to pick one up and it cost me more to go get it for gas and mileage. What a rip of company. No thank you.

Rating:

3.0

Didn't know it was a drop off box and ended up calling in to be sure that the truck was dropped off properly.

Rating:

5.0

Everything was excellent! It was a very good and easy transition. Thank-you!

Rating:

3.0

Clean the Windshield.

Rating:

5.0

I received an invoice with charges for an additional day the day after drop off. I had trouble with on-line drop off but spoke to the location manager and was given instructions. I still have to talk to a divisional manager to have the extra charges reversed.

Rating:

5.0

Super easy all around. After I completed the online request, I really appreciated the instant phone call from Meaghan. Also being a cottage owner, the Winnipeg Beach location was very convenient. I hope you add a U-Haul location in Gimli soon. Cheers Lisa Shaw

Rating:

5.0

All good!!

Rating:

5.0

Great service nice trailer

Rating:

5.0

Aweasome guy

Rating:

5.0

I called Uhaul to ask about getting my truck a few days earlier. They said sure you can pick up and its inly 2.5 hours away! I said no thanks. Then they said they had another truck 1 hour away...and I again said no thanks, I will keep my original reservation.. They said since I called and "opened" my reservation, it was no longer " secured" and my truck was gone to another family. I had made the reservation 2 months earlier and now they said its gone it was gone in the 4 minutes I spent on the phone. WHAT AN ABSOLUTE CROCK. I NEVER SAID CANCEL. Lots of stress driving thru a blizzard to pick up a truck 1 hour there and 1 hour not to mention gas to to bring it home. Of course the 2 wheelers I rented were also not in the truck. Then the date to return the truck on my invoice was wrong despite 2 phone calls to correct it. Definitely not happy with this aspect. Some good people on the pick up and drop off locations but this customer service 1 800 phone line is the worst. BE CAREFUL WITH THESE GUYS.

Rating:

5.0

Drop off was easy to find. Key drop off box was visible.

Rating:

3.0

Upon arrival we were told our hitch did not have the correct attachment. So we had to run around Gimli/Winnipeg beach area to find a suitable converted attachment, which was difficult to find.

Rating:

5.0

Expensive and hidden costs.