Be able to pick up on Sunday.
Thomas D.
Customer Reviews for Winona Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent.
james G.I rent U-Haul's here often. They have great customer service and are very accommodating.
KATHLEEN F.No improvement needed; always excellent service.
KATHLEEN F.Partial Day (2 hours over charged full day plus insurance, etc.)
mark J.Winona Hardware staff offer ecellent customer service; they are fast, friendly, and accommodating, always going the extra mile for their customers. I highly recommend Winona Hardware for all of your U-Haul needs.
KATHLEEN F.Very nice helpful staff. I used before and I'll use again.
dian C.Nothing!
james G.Equipment was at wrong location, had to drive 2.5 hrs one way to get u-haul and pay for gas and moving men and etc. For 5 hrs waiting on truck to get there. Very unprofessional. Not locations fault. U-haul fault. No compensation or discussions with anyone due to holiday. I will be waiting.
Calvin C.Convenient and pleasant. All went smoothly and the staff were helpful.
STEPHEN O.Great people to work with!
Charles J.Good small town business will nice owners.
Dakota R.N/a
Charles B.Fast, courteous & friendly!
Patricia S.Drivers side window had air leak so bad when rolled up was quieter with window part way down. Cab has water leak about center of front.
Winona R III S.The odometer is incorrect on this truck. I traveled in town on a very specific and direct rout to and from the pick up point. The odometer read 15 miles over the distance at the end. I consider this fraud and gouging. I am very unhappy with U HAUL. I expect a refund for the mileage and wonder about renting in the near future for my long distance move to California. IF a 38 mile trip turns into a 55 mile trip, what would it be for 1700 miles? Are all your truck manipulated for mileage?
Rhoda B.Lower your truck rental prices
Randy M.Lisa at Winona Hardware alwsys goes the extra mile for us! No pun intended..
Winona R III S.Everything was perfect!
bobby P.My debit card was charged twice took 3 days to get the hold amount lifted
Benjamen S.Fast and efficient.
Steve J.excellent experience
Benjamen S.Friendly courteous staff, and they were able to meet our last minute needs.
Alicia W.Great service. Opened early to meet our needs.
Jane K.Randy and Lisa are great people who are always ready to help.
Mike S.Very helpful, no complaints.
Donald C.I can think of nothing that would have improved my experience. I rented a 10' truck and pulled an auto hauler behind. I had not ever pulled a trailer before & recd pointers from the nice folks at this location. The hooked up the trailer, loaded my car, and pointed the truck in the right direction for me! lol
SHARON H.Personnel were friendly, courteous, and helpful.
SHARON H.We have used this location before and we are always completely satisfied.
allen E.They were closed when I returned but had clear instructions to follow.
DOROTHY F.Lisa & Randy Bland provide excellent U-Haul service in our area--much needed. They know how to meet my needs and get-the-job-done!!! I have used the Bland's U-Haul services numerous times and remain totally satisfied. Bring an ice cream cone for the big German Sheppard--ONLY LISA FEEDS THE DOG.
Bill C.The truck was pretty dirty. I would be nice if it was cleaned out a little bit.
JOHN D.Great people, worked out the milege problem for me. Great customer service!!!! Real nice lady.
Harold A.U-Haul's web site dealer finder for this location is exactly opposite of its actual location - by about 20 miles in the OTHER direction. Very upsetting. Not the dealer's fault. Called him and he guided me to the correct location.
DWAYNE T.The print out advised us to replace 4 gallons of fuel so we put in 6 gallons and then today (2 days later) we were charged 18$ for fuel replacement. Other then that no complaints.
NATASHA H.i think you list the price you want rather than the extortion for insurance.
ROY A.We have used them in the past when we moved our parents. They were great!
RICHARD H.Winona Hardware staff was very good in helping us obtain the Uhaul truck. They did forget to give us the appliance dolly. However, that was Ok. We picked up a dolly in West Plains. The only other problem was that we had to pick up the truck in Winona, Mo (rather than West Plains). We had to go some 40 miles out of our way to pick up the truck (Yet, we saw a 14 footer setting on the lot at Cliff's on Saturday morning). We understand that this is an ongoing problem with Uhaul, that is, not having the required truck at the requested pickup point- even when reservations were made weeks in advance. Thank you. Richard McLeane rjaymc@gmail.com
Richard M.Very friendly and helpful
DONNA L.