Customer Reviews for Winona Hardware
(U-Haul Neighborhood Dealer)

96 reviews

1014 State Hwy 19   Winona, MO 65588
(Hwy 19 N next to the Medical Clinic)

(573) 325-8332

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(573) 325-8332

1014 State Hwy 19
Winona, MO 65588
(Hwy 19 N next to the Medical Clinic)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Be able to pick up on Sunday.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

WILMA D. 
Rating:
5.0

Everything was excellent.

james G. 
Rating:
5.0

I rent U-Haul's here often. They have great customer service and are very accommodating.

KATHLEEN F. 
Rating:
5.0

No improvement needed; always excellent service.

KATHLEEN F. 
Rating:
5.0

Partial Day (2 hours over charged full day plus insurance, etc.)

mark J. 
Rating:
5.0

Customer did not leave a comment.

STEVE J. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Winona Hardware staff offer ecellent customer service; they are fast, friendly, and accommodating, always going the extra mile for their customers. I highly recommend Winona Hardware for all of your U-Haul needs.

KATHLEEN F. 
Rating:
5.0

Very nice helpful staff. I used before and I'll use again.

dian C. 
Rating:
4.0

Nothing!

james G. 
Rating:
4.0

Equipment was at wrong location, had to drive 2.5 hrs one way to get u-haul and pay for gas and moving men and etc. For 5 hrs waiting on truck to get there. Very unprofessional. Not locations fault. U-haul fault. No compensation or discussions with anyone due to holiday. I will be waiting.

Calvin C. 
Rating:
3.0

Customer did not leave a comment.

Dallas C. 
Rating:
5.0

Customer did not leave a comment.

Valerie T. 
Rating:
5.0

Convenient and pleasant. All went smoothly and the staff were helpful.

STEPHEN O. 
Rating:
5.0

Great people to work with!

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Angie A. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Candace B. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Lynne N. 
Rating:
5.0

Good small town business will nice owners.

Dakota R. 
Rating:
5.0

Customer did not leave a comment.

Ginger L. 
Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

N/a

Charles B. 
Rating:
4.0

Fast, courteous & friendly!

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
4.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Drivers side window had air leak so bad when rolled up was quieter with window part way down. Cab has water leak about center of front.

Winona R III S. 
Rating:
5.0

Customer did not leave a comment.

Joyce J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

angela C. 
Rating:
5.0

Customer did not leave a comment.

Herman L. 
Rating:
5.0

The odometer is incorrect on this truck. I traveled in town on a very specific and direct rout to and from the pick up point. The odometer read 15 miles over the distance at the end. I consider this fraud and gouging. I am very unhappy with U HAUL. I expect a refund for the mileage and wonder about renting in the near future for my long distance move to California. IF a 38 mile trip turns into a 55 mile trip, what would it be for 1700 miles? Are all your truck manipulated for mileage?

Rhoda B. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
3.0

Lower your truck rental prices

Randy M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Winona R III S. 
Rating:
5.0

Lisa at Winona Hardware alwsys goes the extra mile for us! No pun intended..

Winona R III S. 
Rating:
5.0

Everything was perfect!

bobby P. 
Rating:
4.0

Customer did not leave a comment.

eula S. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

HERMAN L. 
Rating:
5.0

Customer did not leave a comment.

Eula S. 
Rating:
2.0

My debit card was charged twice took 3 days to get the hold amount lifted

Benjamen S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Fast and efficient.

Steve J. 
Rating:
5.0

excellent experience

Benjamen S. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Friendly courteous staff, and they were able to meet our last minute needs.

Alicia W. 
Rating:
4.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Customer did not leave a comment.

LAURIE K. 
Rating:
5.0

Great service. Opened early to meet our needs.

Jane K. 
Rating:
4.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Randy and Lisa are great people who are always ready to help.

Mike S. 
Rating:
5.0

Very helpful, no complaints.

Donald C. 
Rating:
5.0

I can think of nothing that would have improved my experience. I rented a 10' truck and pulled an auto hauler behind. I had not ever pulled a trailer before & recd pointers from the nice folks at this location. The hooked up the trailer, loaded my car, and pointed the truck in the right direction for me! lol

SHARON H. 
Rating:
5.0

Personnel were friendly, courteous, and helpful.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA H. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
4.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

ORIN P. 
Rating:
4.0

Customer did not leave a comment.

SYLVIA H. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

DOUG D. 
Rating:
5.0

Customer did not leave a comment.

TOM F. 
Rating:
5.0

We have used this location before and we are always completely satisfied.

allen E. 
Rating:
4.0

They were closed when I returned but had clear instructions to follow.

DOROTHY F. 
Rating:
4.0

Customer did not leave a comment.

DOUG D. 
Rating:
5.0

Customer did not leave a comment.

RAY B. 
Rating:
5.0

Customer did not leave a comment.

Sylvia H. 
Rating:
5.0

Lisa & Randy Bland provide excellent U-Haul service in our area--much needed. They know how to meet my needs and get-the-job-done!!! I have used the Bland's U-Haul services numerous times and remain totally satisfied. Bring an ice cream cone for the big German Sheppard--ONLY LISA FEEDS THE DOG.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

BEN H. 
Rating:
3.0

Customer did not leave a comment.

kendall M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

REBECCA K. 
Rating:
5.0

The truck was pretty dirty. I would be nice if it was cleaned out a little bit.

JOHN D. 
Rating:
5.0

Great people, worked out the milege problem for me. Great customer service!!!! Real nice lady.

Harold A. 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
3.0

U-Haul's web site dealer finder for this location is exactly opposite of its actual location - by about 20 miles in the OTHER direction. Very upsetting. Not the dealer's fault. Called him and he guided me to the correct location.

DWAYNE T. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

The print out advised us to replace 4 gallons of fuel so we put in 6 gallons and then today (2 days later) we were charged 18$ for fuel replacement. Other then that no complaints.

NATASHA H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
3.0

Customer did not leave a comment.

stephen G. 
Rating:
3.0

i think you list the price you want rather than the extortion for insurance.

ROY A. 
Rating:
3.0

Customer did not leave a comment.

DEAN B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

We have used them in the past when we moved our parents. They were great!

RICHARD H. 
Rating:
4.0

Winona Hardware staff was very good in helping us obtain the Uhaul truck. They did forget to give us the appliance dolly. However, that was Ok. We picked up a dolly in West Plains. The only other problem was that we had to pick up the truck in Winona, Mo (rather than West Plains). We had to go some 40 miles out of our way to pick up the truck (Yet, we saw a 14 footer setting on the lot at Cliff's on Saturday morning). We understand that this is an ongoing problem with Uhaul, that is, not having the required truck at the requested pickup point- even when reservations were made weeks in advance. Thank you. Richard McLeane rjaymc@gmail.com

Richard M. 
Rating:
5.0

Very friendly and helpful

DONNA L. 
No reviews have been submitted for this location.

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