Truck was 3 times the size I ordered, check engine light came on and stayed on, wasn't even 1/3 full and still only got 6.1 mpg, cruise/hill assist/whatever they call it, kept coming in and out and required stopping to reset it, had to buy window cleaner and clean windows in order to see, was told would get original quote on price but was charged an extra $200.
Zachary V
Customer Reviews for Winona Leasing Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to blow out before use
Rich RPat at Winona leasing went above and beyond to help me secure a U-Haul to move across the country. However, I was stranded with no way to get to that location to get it. Pat arranged a ride for me from his Dad and it relieved a lot of stress. Thank you Pat and your Dad for helping me get home. 5 star
darin fNot a complaint about the location itself, but not having a drop-off in LaCrosse WI is a problem. It is mid-sized city and Winona is not a suitable substitute.
MATTHEW MNone
Adrian FVery easy and quick, I'm a returning customer, and will continue to be.
Jeff HFriendly helpful service!
Cory GNone
William MNothing everything was perfect.
Joanne DGreat place to rent from.
David BVery friendly helpful staff.
BRADLEY HWas told truck gas tank was full, when it wasn’t. Was fearful of not filling it up, and having issues later. Travelled about 14 miles but had to put in three gallons of gas.
JOSEPH CWent as smoothly as possible
Jay HExceptional
Michell ZOver 60 without the trailer the truck would make a loud humming noise. It drove fine. With me being a mechanic I could tell that the passenger side tire was wearing more than the driver side. Something was wrong with the front end.
Quinton RNothing it's good
Larry KAcknowledge customers.... help them right away and don't make us wait for the guy on the phone, listing his properties for sale. The lady was the most helpful 👌
Kendra FThe staff is very nice and professional. Gave me a good advice including to recommend the tool
Lu MThis physical site was Ok, The U-Haul system of reservations is really unpleasant and difficult, almost non functional. I will avoid U-haul in the future due to their use of electronic system to provide customer service. It is not service. I spent 3-4 hours trying to get a reservation accomplished with their on line system. Never again if I can help it.
William DI was very happy with the service I received.
Timothy CKeep the trucks well maintained. We had a broken wiper blade
Jarod LOnline pickup was complicated. Glad someone was there to help us out.
Lesa TAll went well as per usual.
Winona AGreat service!!
JOHN SWay to expensive
Danielle TYour on line reservation system is not good. For the last 2 years following my reservation entry on line I have been informed that the trailer would NOT be available. When I contacted the corporate number provided I was simply told that the unit was only available for 4 days instead of the 11 I had reserved. No effort was made to assist me. When I called my local contact they were able to resolve it within an hour and assured me that the trailer would be available. Without their help you would lose a long time repeat customer
Ronald MThe dash continually displayed "Check tire monitoring system", or some such. There may be a low tire. I could not get the rear half of the side door of the cargo area opened.
DONALD EThe mobile pick up was glitchy. I was never able to upload photos of gas, odometer, condition. The truck was in terrible shape.
Brian DThe van had tire issues and I wasn't able to use it for 2 days of my rental.
Lisa TRepresentative was very courteous and polite.
cindy gThis location was very Knowledgeable and easy to work with
Gary MYour app is terrible, wouldn't let me check in the truck (stuck getting location for over 15 minutes despite it putting me on the location when asked to find stores, finally I called in and was told to just drop the keys in the box.)
Bryan JFriendly, easy to rent here, no issues
Bret DMore product availability. Better choice for one way usage. My Representative John did a great and is a credible
Burckhammer Jeverything all good!
Winona AThis reservation was perfect!
Larry SQuick and easy. Helpful staff. Would return again.
Osvaldo Mthe people were nice but openly complained about the person prior to me in front of me. but mainly, the truck had multiple issues that made my trip unsafe.
Molly BI used the key drop box
Lisa LPat made it very easy and quick for me to rent the trailer. The price was quite reasonable also.
Joe GMake sure the mirrors aren't frozen.
Joshua HTrailer was ready and they made picking up the item very easy
Brian BDriver's door closes hard. Had to frequently stop, after starting, to open and slam it.
DONALD EThe truck was ready full of gas and clean. It only took 5 minutes to check in and out.
Matt KGreat service at a fair price. I would recommend this to all my friends.
Connie-Sue PBest uhaul dealership
Thad P