Customer did not leave a comment.LINDAS H.
Customer Reviews for Wits Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth and pleasant. Would use this location again.WENDYANN F.
Customer did not leave a comment.Dennis B.
Safety chains on the trailer have previous wear due to dragging and need to be replaced.GEORGEFREDERICK S.
Customer did not leave a comment.DAVIDTHOMAS J.
The uhaul aspect of the business if time and hassle free, I decided to have some work done on my truck while I rented theirs, so far I have spent $250 on a tool to do a factory approved repair, that they were going to do with an incorrect procedure. Every mechanic I know knows about this problem and the factory approved repair method. I can only hope it is done properly.Lawrence B.
Customer did not leave a comment.MAURICEM N.
Can had crumbs on both front seats tissues in back of cargo area. During covid 19 times van should be cleaned proper between usesJAREDM G.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.EURICOS R.
Customer did not leave a comment.Analicia E.
Customer did not leave a comment.ANTHONYJOSEPH P.
Customer did not leave a comment.Kelli N.
this was not the location i was scheduled to pick up i drove almost 1 hour out of my way. when asked to drop off in New Windsor U haul said no. I will be looking for other companies to deal with in near futureTHOMASS S.
Office staff person very helpful and professional.LINDAJ R.
Nothing. Everything was ready and set up when we got there. Thank you it made towing my car from New Jersey so much easier and will definitely use again and recommend to friends/familyREBECCA R.
Your roadside assistance towers suck , lil' Pete's recovery in katonah. I had a blow out on 684 and a random tow truck forced me to take the truck , very unprofessionalPAUL K.
Customer did not leave a comment.DOMINIC D.
Customer did not leave a comment.francisco M.
Don't make any changes yetMURPHYG JR B.
Customer did not leave a comment.ERICM L.
Customer did not leave a comment.CAROL R.
Customer did not leave a comment.DENNISR J.
Customer did not leave a comment.KATHERINE G.
Customer did not leave a comment.JENNIFERL D.
Customer did not leave a comment.KEITHA M.
Friendly and courteous customer service. Nice customer oriented support team.Shahid J.
Customer did not leave a comment.THERESAM S.
Customer did not leave a comment.JOSEPHINEM P.
FAst And easyDAVIDA Y.
Staff was friendly and helpfulRICARDOA P.
The staff at Wits was great - always helpful and always pleasant. I will go back and highly recommend them to others.PATRICK M.
Customer did not leave a comment.THOMASW D.
The over the phone pickup and return process is too time consuming, error prone and confusing .JONATHAN H.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.ANDRE M.
Customer did not leave a comment.Joshua E.
Customer did not leave a comment.CHRISTOPHERSTUAR M.
Customer did not leave a comment.LINDA R.
Provide better computer access to reservation info, so the pick-up time is shorter.Joel B.
Customer did not leave a comment.ARTHUR L.
Dirty cabin. Otherwise served it's purpose.JOSE C.
The woman in the office are so nice snd helpful.MICHAELDOMINIC W.
Friendly, Fast and easy rental and return!Miguel D.
Customer Service at Witt's was off the chart amazing!!!!!LINDAS H.
I really cannot think of anything. From the moment I arrived to the moment I left with my rental I was treated very well. The woman was very polite and professional and answered all of my questions and concerns. I was very pleased with the service.DWIGHTR D.
Customer did not leave a comment.KH JR I.
No improvement needed. Staff was friendly, check in and out was easy..CAMILLE P.
Customer did not leave a comment.JOHNJ C.
nothing at this timeLawrence B.
I drove 20 miles and was charged for 3 gallons of gas!ARNOLFO JR G.
Customer did not leave a comment.MARKD R.
Very pleasant and easy. Thank youANTHONY JR D.
Better location in lot to return the rental during off hours.MICHAELA Z.
Customer did not leave a comment.JAMESSCOTT M.
Customer did not leave a comment.SAMANTHA C.
Back of truck had no garbage visible but after removing our furniture, we realized there was a lot of sawdust on the floor of the truck that we had to then remove from our furniture. Easily missed by a quick glance but annoying to the next user. They should inspect the truck more carefully after each use.Hans S.
Maybe a discount should be offered if the rental is only a few hours as opposed to 24 hours. I rented for less than 4 hours and had to pay the full price for 24 hours. Thank you.ESTHERMILAGROS D.
Customer did not leave a comment.Theresa V.
The process as was painless as could be -- customer service was first rate and would definitely recommend them to others.THOMASJ Z.
Customer did not leave a comment.SROBERT B.
As a first time customer, the UHAUL renting process was a bit peculiar to me. I'm not sure why the information I was asked to fill out, could not be filled out prior to my reservation. Even though my reservation started at 10 A.M., I was asked to provide names and phone numbers of individuals that UHAUL needed to get in contact with, prior to the start of the reservation. Had I been able to give those names and numbers PRIOR to the start of the reservation, I wouldn't have spent 30 minutes in the parking lot, waiting for UHAUL to make contact with these people, on a Saturday morning, When I finally got through the vetting process, the van that I rented only had 3/8 of a tank of gas in it. Considering that the reservation was for 6 hours and UHAUL's policy was to NOT reimburse for overages of gasoline; I didn't have time to worry about running out of gas just to make sure my refill did not exceed 3/8 of a tank. Starting with a reservation, with a need to fill up the gas tank is not ideal. I would have preferred to start the reservation with a full tank and once I finished, I could have easily just filled it back up. This was not a great first experience.Eddy B.
Customer did not leave a comment.jeffrey N.
Easy to check into my reservation on my phone, very simple to find the vehicle and access the key via the lockbox. All around easy contactless experience. Highly recommend.Amanda S.
Customer did not leave a comment.HERSH F.
Customer did not leave a comment.JOHN R.
Excellent service when picking up. Everything was explained in detail and check out was easy. Friendly service.DAVIDTHOMAS L.
I did realize I needed to but more gas on until I got back to the drop off and had to leave to put more in. It's probably in the details but I missed it. I would make it more prominent if you can. Otherwise it was easy to use the mobile chek in /check out.Deanna M.
Just will never use againBakiet N.
I reserved the truck for 7AM using 24/7. They didn't have it ready. I had to wait until 8:00 when they opened They first told me I didn't have a reservation until I showed them my order. An hour and half after my scheduled time I was on the road. That made me extremely tight on time for what I needed the truck for. I have yet to see 24/7 actually work.Brian S.
Have the staff wear masksMICHAEL G.
Customer did not leave a comment.JULIE S.
No employees at Wit's wore masks! During a COVID this is unacceptable. Also, Uhaul lost my reservation, although that probably was Wit's fault too because I called them to change my reservation. Using Wit's was a bad experience.ROBERT T.
The truth had smashed chocolate brownies under the middle seat! Otherwise great!DAVID P.
None at this time, they were very friendly and efficient.Severo D.
Customer did not leave a comment.Lisa D.
Everyone was respectful and at a professional state of mind. Thank you. Jose PerezJOSEA P.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Alexander A.
This was not my scheduled pickup location and was an hour away from my home. I was notified of this change the day before pickup. My movers had to be rescheduled to come a day later which also caused me problems in returning the vehicle on time. I had already made hotel arrangements as well. Everything was affected by one last minute change you made on my pickup location. Please don't allow pickup locations to change last minute if at all possible. It creates terrible problems in scheduling for the customer.Sheila M.
thank youRAYMONDJOHN JR J.
This is 2nd time for using this place, and I will not use any other uhaul place. Staff is always friendly and helpful and trucks are always cleanLorie J G.
Customer did not leave a comment.KHALID R.
Having something to place under the wheels when returning a trailer would have been helpful since the lot has an incline.James E.
I would recommend this to others and will rent from this location again. Very friendly folks and the rental van was very cleanJames N.
Customer did not leave a comment.ESTHERMILAGROS D.
Customer did not leave a comment.Sandra I.
Great service! Truck was ready to go once I got there.LUIS C.
I am not technically savvy and was unable to use the app when I returned the vehicle. Otherwise no problems. Wits is a great place.John B.
They were very kind and thorough at check in. Thank you.Marianne P.
Customer did not leave a comment.STEPHENM B.
Customer did not leave a comment.Angelo D.
Customer did not leave a comment.CAROL T.
Customer did not leave a comment.JESSICA V.
Office staff very helpful and friendly. Second time using this location. Very good service.VICKI M.
The business wasn't open when I dropped it off.Bruce F.
Customer did not leave a comment.BLANCAMARIA F.
Customer did not leave a comment.Brian S.