Customer Reviews for Wizard of Odds
(U-Haul Neighborhood Dealer)

255 reviews

A 252062 Twp Rd 431A   Ponoka, AB T4J1R1
(Take 46 St North of 39 Ave - 53 Hwy)

(403) 783-8997

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(403) 783-8997

A 252062 Twp Rd 431A
Ponoka, AB T4J1R1
(Take 46 St North of 39 Ave - 53 Hwy)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I rented a 20' truck and a 5x8 trailer, the trailer was $1000 and the truck was $1300. Crazy over priced and it seems like no one in the Uhaul world cares. And if I hear nothing back from this review, then it will prove that you don't. Steve Klassen

Steven K. 
Rating:
1.0

Brought us a 10ft truck instead of a 20ft then told us to wait in ponoka for an hour for the 20ft wich didnt arrive until the next day

Diclan K. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Elesha S. 
Rating:
5.0

Customer did not leave a comment.

Freda Y. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Very friendly and accommodating services.

Jocelyn R. 
Rating:
5.0

Customer did not leave a comment.

Chelsea T. 
Rating:
5.0

Customer did not leave a comment.

Nicolaas N. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO C. 
Rating:
5.0

Customer did not leave a comment.

dan V. 
Rating:
5.0

Customer did not leave a comment.

Sharlene P. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Kamala R. 
Rating:
5.0

Customer did not leave a comment.

MARG B. 
Rating:
5.0

Customer did not leave a comment.

Jason Shawn O. 
Rating:
5.0

Customer did not leave a comment.

JORDIE D. 
Rating:
5.0

This location was very helpful.

Skyla N. 
Rating:
5.0

The Wizard of Odds location was easy to access and Grace was helpful and nice to deal with. We were originally supposed to pick up our Uhaul from the dealer on 48 Ave. and Riverside Dr. in Red Deer but the guy made up stories and lied to us about the truck we had already scheduled because he didnt want it going on a one way trip. He wants all the larger units to be return trips and will only give the 15' trucks for one ways. This put us two hours behind schedule as the nearest truck of the size we needed was almost an hour drive away. The other Uhaul location in Red Deer, on 67 St., while not having the size of truck we needed that day, were very helpful and I would recommend anyone in the area looking for a truck to go to them and avoid that other character.

MATT E. 
Rating:
5.0

Very helpful and accommodating. Would recommend without hesitation

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Arlene S. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Again the app would not let us check out I had to phone A u haul place to get the truck manually check in

Craig L. 
Rating:
4.0

Grace and her husband at Wizard of Odds were wonderful to deal with. We had a minor mix up on our end and they were very understanding, and happened to be prepared in an event a mix up like ours may happen! A great way to run a business. We had issues with the uhaul app and getting it to work with the 24/7 pick up and drop off feature. This was frustrating but we were very happy with our overall experience.

Meagen K. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
4.0

Did not get the chance to drop off the car myself but I was well served as this is where I di the booking

wilfred K. 
Rating:
5.0

Customer did not leave a comment.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

wade N. 
Rating:
3.0

No blankets when I ordered 6 dozen.

Brendon F. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

The overall booking was frustrating. I was initially told by a Uhaul representative in Red Deer, AB that I would not find a 4x8 trailer in central Alberta. I called the Uhaul 1-800 number and booked regardless. I was given a number to call(which was the Calgary office) to confirm my reservation. The representative told me that I would indeed be able to pick up the trailer in red deer....110% guaranteed. The day before my pick up date I received the confirmation call from Uhaul(Calgary) informing me that my pickup location was Ponoka, AB not Red Deer as promised!! What's even more frustrating than not having my promised preferred pickup location was that there was a trailer IN RED DEER on our way to Ponoka. I do not understand how Uhaul manages their bookings. Very frustrating!

Karen D. 
Rating:
1.0

Needs better signs, maybe actually have something somewhere to show where the office building actually is

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Victoria Q. 
Rating:
1.0

Vendors/ reps need to be well equipped to help customers, not simply ask us to figure things out on our own. Customer service was poor plus getting charged for mileage that I had refuted in the beginning is not cool. If you guys changed my pick up location you guys needed to be accountable for the extra mileage. Overall the process was not the best but I moved my stuff so thanks!

Sarah N. 
Rating:
4.0

Customer did not leave a comment.

Lena M. 
Rating:
4.0

Customer did not leave a comment.

Darren J. 
Rating:
5.0

Customer did not leave a comment.

Taunja S. 
Rating:
3.0

Once we found property, things went smoothly. The door to the office is not clearly marked either and is a bit confusing to find.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
3.0

Customer did not leave a comment.

Leona M. 
Rating:
5.0

Customer did not leave a comment.

Lynda J. 
Rating:
5.0

Other than the iPhone. Not working correctly for bill payment. Service was excellent. And loved the ducks on the farm.

Karey B. 
Rating:
5.0

Customer did not leave a comment.

johnstone M. 
Rating:
5.0

Nothing at this time

Rick G. 
Rating:
5.0

The lady who served me was delightful, truck was in good condition and handled well, and was fun to drive.

Graham B. 
Rating:
3.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

eva marie S. 
Rating:
3.0

We just drop off there never talked to anyone or went into the facility

Natasha L. 
Rating:
5.0

Very thorough & professional!

patricia B. 
Rating:
3.0

Customer did not leave a comment.

dylan I. 
Rating:
5.0

Customer did not leave a comment.

erica V. 
Rating:
4.0

Lots of mud - but understandable considering the snow melt etc. Was a bit concerned about leaving vehicle without someone actually being there, but very convenient location. Loved the animals!!

Bill M. 
Rating:
5.0

Customer did not leave a comment.

DIANA W. 
Rating:
2.0

The rep I had originally talked to had led me to believe that I was to receive a different truck and trailer to pick up an old 1956 vehicle ( 3 days prior ). When I arrived to pick up the rental , a much different set up was waiting for me ( not a big deal really ) except I was notified minuits before I was to go that I would have to waive accident coverage , or make detours to pick up a different trailer at a different location , since the computer had no specs on my vehicle and the trailer may not be suitable. BOO. Not Cool. I had already took the day off to get this move done , and was on a tight schedule , so I could not make other arrangements ( bad weather was a consideration as well). I went anyway without any issues at all. I had about 40 minutes to spare to return the rental before the business closed. The only concern I had with the rental truck was the terrible tires which were not at all suited for Alberta winter roads. I'm fortunate that I have driven these types of trucks while doing service work , so I had some experience with how they handle , but the tires did really suck.

robert B. 
Rating:
5.0

Customer did not leave a comment.

MARLENE R. 
Rating:
4.0

Prompt, professional and friendly.

MICHEL L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

I requested a truck to be available at Sherwood Park, AB and got my confirmation, but I was told the day before to pick it up instead at Ponoka which is 115 km and 1.5 hours. That created an extensive complication as I had to find someone to drive me there at 630 am and pay additional $100 in gas. Creating all kind of inconveniences to me and my family.

Euclides M. 
Rating:
1.0

The contracts need to be clear. The truck was on empty, I was told it was at 1/4 tank and I was being given a credit of $40 as it wasn't full. I would remember if someone said "the truck is on empty". In addition, I was given until Tuesday morning for return, yet the contract contradicted itself and said 2 day rental. Finally, when I called to confirm the rental, the details were incorrect either because I use a Mac and its PC based program, or something didn't transfer over. Either way they were surprised by my call to confirm rental.

Amanda S. 
Rating:
3.0

Customer did not leave a comment.

RON J. 
Rating:
5.0

It's good,,,

dexter B. 
Rating:
5.0

Customer did not leave a comment.

Darren J. 
Rating:
4.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Very helpful and courteous, it was great

PATRICK G. 
Rating:
5.0

There's a very friendly lady that works there, I've been there twice in the past five years, (dropping off and picking up) I have nothing bad to say about the place.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Annette D. 
Rating:
5.0

Customer did not leave a comment.

DIANE G. 
Rating:
5.0

Grace was very helpful, friendly and accommodating

marlene R. 
Rating:
4.0

Customer did not leave a comment.

barry F. 
Rating:
5.0

Very good and fast service. Highly recommend

JASON G. 
Rating:
5.0

The lady there was super and friendly.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

michelle L. 
Rating:
4.0

Customer did not leave a comment.

Jodi M. 
Rating:
4.0

All in all the auto pick up went better than expected. Although 40 min. Seemed too long.

gary H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
4.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Quick and easy to deal with.

Ryan I. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

She is a wonderful lady so happy and friendly

clinton R. 
Rating:
5.0

Customer did not leave a comment.

Jae Hyun S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Nothing bad to say. Very friendly. Got me on my way quickly.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Alysha L. 
Rating:
3.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
3.0

More options for truck sizes

anita S. 
Rating:
3.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Friendly drop off, fast and easy :)

Cody D. 
Rating:
1.0

Rental was booked weeks in advance for pick up in West Edmonton with emailed confirmation. 2 days before pick up was told pick up was now in Ponoka. This meant I had to drive 100 km each way from Edmonton to pick up the unit. I spoke to a CSR who told me " Thats all she could do". On returning the unit I was also told "Sorry but tough luck" The unit was dirty, very dusty inside, clearly not cleaned. The 1 set of tail lights were also not working but was also told "1 of them was so don't worry". I had also rented a furniture dolly and 2 wheeler, on pick up was informed they did not have one, although was all confirmed in the contract confirmation email. I am very displeased about the quality and complete mishandling, lack of customer "service" and indifference exibited by UHaul in this transaction not to mention the additional cost incurred in terms of gas and time.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

haoaiao M. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
2.0

I had asked to pick up the truck in Lacombe, not in Ponoka. This added a fair bit more running around than I wanted to do. I would have preferred to have an option of an alternate location to pick up - Red Deer for instance in this case - would have been much better for me. Also, some of the items I had requested were not available. I had asked for 24 blankets but only got 6 and I had asked for a flat furniture dolly but did't get one. That was disappointing. I was 'compensated' with more time and more miles but that didn't really help - I still had to dig up other blankets and we had to carry things a lot more than I wanted...

Kevin P. 
Rating:
4.0

location was a little hard to find but they were very pleasant to deal with once we were there. Great experience overall

Gary N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top