Customer Reviews for Wizard of Odds

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wizard of Odds

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Natasha L. on

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We just drop off there never talked to anyone or went into the facility

patricia b. on

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Very thorough & professional!

dylan i. on

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erica v. on

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Bill M. on

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Lots of mud - but understandable considering the snow melt etc. Was a bit concerned about leaving vehicle without someone actually being there, but very convenient location. Loved the animals!!

DIANA W. on

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robert b. on

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The rep I had originally talked to had led me to believe that I was to receive a different truck and trailer to pick up an old 1956 vehicle ( 3 days prior ). When I arrived to pick up the rental , a much different set up was waiting for me ( not a big deal really ) except I was notified minuits before I was to go that I would have to waive accident coverage , or make detours to pick up a different trailer at a different location , since the computer had no specs on my vehicle and the trailer may not be suitable. BOO. Not Cool. I had already took the day off to get this move done , and was on a tight schedule , so I could not make other arrangements ( bad weather was a consideration as well). I went anyway without any issues at all. I had about 40 minutes to spare to return the rental before the business closed. The only concern I had with the rental truck was the terrible tires which were not at all suited for Alberta winter roads. I'm fortunate that I have driven these types of trucks while doing service work , so I had some experience with how they handle , but the tires did really suck.

MARLENE R. on

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MICHEL L. on

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Prompt, professional and friendly.

Mark S. on

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Euclides M. on

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I requested a truck to be available at Sherwood Park, AB and got my confirmation, but I was told the day before to pick it up instead at Ponoka which is 115 km and 1.5 hours. That created an extensive complication as I had to find someone to drive me there at 630 am and pay additional $100 in gas. Creating all kind of inconveniences to me and my family.

Amanda S. on

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The contracts need to be clear. The truck was on empty, I was told it was at 1/4 tank and I was being given a credit of $40 as it wasn't full. I would remember if someone said "the truck is on empty". In addition, I was given until Tuesday morning for return, yet the contract contradicted itself and said 2 day rental. Finally, when I called to confirm the rental, the details were incorrect either because I use a Mac and its PC based program, or something didn't transfer over. Either way they were surprised by my call to confirm rental.

RON J. on

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dexter b. on

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It’s good,,,

Darren J. on

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Bonnie R. on

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PATRICK G. on

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Very helpful and courteous, it was great

Dale S. on

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There's a very friendly lady that works there, I've been there twice in the past five years, (dropping off and picking up) I have nothing bad to say about the place.

Annette d. on

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DIANE G. on

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marlene r. on

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Grace was very helpful, friendly and accommodating

barry f. on

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JASON G. on

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Very good and fast service. Highly recommend

Raymond S. on

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The lady there was super and friendly.

Ashley S. on

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michelle l. on

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Jodi M. on

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gary h. on

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All in all the auto pick up went better than expected. Although 40 min. Seemed too long.

BRUCE A. on

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Derek S. on

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ronald p. on

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ANGELA H. on

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Ryan I. on

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Quick and easy to deal with.

Robert P. on

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clinton r. on

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She is a wonderful lady so happy and friendly

Jae Hyun S. on

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RICHARD T. on

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