Customer Reviews for Wojos Bait & Tackle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wojos Bait & Tackle

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Ana A. on

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Staff is always courteous and helpful

Dan L. on

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Customer did not leave a comment.

Jensy F. on

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Kevin S. on

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Keep up the good customer service!

FRANGER Q. on

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Neyda S. on

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Anibal V. on

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Very friendly

James H. on

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travis H. on

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Mark Allen S. on

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Everything was great.

Anthony W. on

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Michael B. on

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Garrett A. on

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Mobile check in kept timing out even though I had good cell signal. App took too long to use. I’d probably just use counter check in next time if location is open.

Anibal G. on

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Ensure the equipment has the correct mileages.

María M. on

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Toni H. on

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Andrew G. on

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Very fast service. Was in and out in just a few minutes.

guillermo B. on

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Miguel T. on

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The app is not uploading photos or documentation, after i made reservation online had to go inside and did all the process again, and the ez-ramp was stuck and hard to slide out and in.

Gladys P. on

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Excellent customer service. Friendly staff.

Bosque V. on

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Glen L. on

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Assigned location was shut down, had to drive around to find a uhaul dealee

francis F. on

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William S. on

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Kevin M. on

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charge extra mile and never bring money back

Kathleen M. on

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Alice C. on

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Mark A. on

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Fasthelp and friendly

JOSE G. on

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Love the place everyone is so so nice :)

Andrew J. on

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Franklin B. on

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Annika M. on

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I was extremely pleased with my experience

Christina A. on

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Valary Ann P. on

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Michael F. on

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Quick and easy rental. Equipment was in good condition and location was conveniently located for me.

Jose R. on

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Jorge R. on

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Poor customer service, took me about 45 mins to get my “ Reserved Truck”.

Karen D. on

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Joe S. on

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Christopher W. on

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Great customer service - called to confirm that the trailer was on hand and mentioned that I was going to haul a motorcycle and they coordinated to get a trailer with a front chock to put the front motorcycle tire in it. When I got there, I was in and out with everything hooked up like it was a NASCAR pit stop - no waiting or wasted motion.

sylvia P. on

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Cesar M. on

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Very good,

ladi H. on

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I felt welcome to the community. The gentleman was so helpful.

Rita F. on

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Nothing. Great guy!

Ramon C. on

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Claire H. on

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the truck they gave was really old. it was difficult drive because the wheels alignment was off; the steering well wouldn't keep the truck straight. Also,the transmission on that truck fell like it's going bad;; it was really loud every time it shift from one gear to the other. The driving experience was horrible and dangerous. It rained and the windshield wipers were bad; I could hardly see anything in front of me.

Orville F. on

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francis F. on

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It was so impressive to rent U hauls twice in this office during the same week and have two different experiences. One totally 100% positive when picking up the first and the second trailer. And then on the other extreme; the returns of the 1st and 2nd UHaul trailer were negative, since the person there was having a bad time with the Uhaul parked there (not from his office) and really expressed rudely to me while he though I was delivering from a different office. Once I specified I rented it there; another employee helped me; but not the original grouchy old man with a bad day in his face. That is why I rate the other employees (all) EXCELLENT but this one was very POOR. no five stars possible like this.

maryanne R. on

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The only thing was the brake was sticking they're not working that well and the lights that will not come on.

Cesar M. on

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Excelent service.

JARED G. on

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Overall great experience with the staff and vehicle.

Andrew M. on

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Brooke R. on

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Jaime A. on

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Lynda S. on

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Make sure the equipment rented is logged in and available when customer arrives so they don’t have to wait 30 minutes because someone won’t answer their phone

dennis G. on

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James B. on

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Juanita B. on

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None

GREG W. on

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Julia M. on

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awesome person friendly

Petra S. on

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I called before droping the truck and the person who answered was friendly and helpful. The location is very convenient for the area.

Jaqueline M. on

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Only needed pickup or van for 2hrs. Appreciated the availability. But it cost me 45$ to pick up n move a 30$ sofa from a goodwill shop! Wish there were simple flat rate for couple hours use.

Kwame B. on

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Sherman B. on

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I was over charged for my rental. During this rental process, I had to get 3 rental agreements due to the limited number of trailers in the area. I requested a drop off in Orlando close to my house and was told it would be about $10 extra. I did not realize this fee was not on the last rental agreement and as a result was was charged a $50 fee (5 times the original estimate) for wrong drop off location. i was mainly concerned about returning the trailer damage free and clean and didnt even think to look for the alt drop off information on the contract. I dropped the trailer late in the evening so I was not aware of the $50 fee until a few days later. the $50 fee stated for "clean up" and only after i called to complain that the rep (or mgr) changed it to "wrong drop off". so u-haul was misleading for charging me for the wrong thing! the lady lied and said that she informed me that I had to return the trailer, had she told me, I would have addressed it in the store before i left. she also lied and said that she hooked up my trailer, she didnt ....a teenage kid hooked the trailer to my truck. she never came out the building. The trailer disconnected after I began to move after loading. I'm lucky I stopped to check the trailer. i have made several calls to get this corrected but i can never get to the actual uhaul stores, i get forwarded to the call center. i was told the store manager has complete otonomy to charge or not charge me. i was told he was given my info and i still have not gotten a call back or message from this manager named chris (per call center).

STERLING G. on

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Annette C. on

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BIANCA G. on

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Customer service was great.

Tonya C. on

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Carlos T. on

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CASSANDRA W. on

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Trailer was clean but leaked severely. It rained one evening and our contents were soaked when we opened the trailer the next day.

Kenneth H. on

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MaryAnn L. on

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Nothing to improve. Always excellent service from courteous staff..

Jonas O. on

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Truck was not clean. Furniture pads smelled bad. There was a dolly in the truck, secured, so we could not move it. This took up valuable space.

andrew C. on

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Michael J. on

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Disinfect the cab... most people sweat so it would be nice if the cab could smell clean... My overall experience was pleasant ?? Thank you

CESAR P. on

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Forrest L. on

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Glenn B. on

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Great guys, really friendly and professional Thanks for a great experience

Scout B. on

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Flawless customer service at Wojos. U-Haul let me pick my pick up location so I picked one just around the corner from my house. I got there and they told me they don’t do trailers even though my whole reservation confirmation stated that’s where my trailer would be. Feel like u-haul could do some work on that but overall experience was good.

Kelly B. on

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WILLIAM R. on

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Maury H. on

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See comments from checkout process.

John B. on

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Stephen M. on

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I always use Wojos for truck rental, great customer service. Only one issue this time around was the driver side view mirror was loose and made some maneuvering challenging as it would not stay in one solid location.

Abbygail O. on

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Tomas E. on

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nelson A. on

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Great customer service

Blaek C. on

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When there’s a concern handle it.

Grady M. on

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Grady M. on

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Rene F. on

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Chris L. on

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Remind people to choose a drop off location. I had to return the truck to this site even though I was 50 miles away costing me more money in gas n mileage.

Leslie H. on

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This owner was extremely helpful. The original drop-off location would not receive the trailer. In fact, SIX U-haul locations I called in Kissimmee, FL would not receive it. Jim at Wojo's Bait and Tackle said he would make room for it and checked me in very quickly. I'd send U-Haul customers his way.

Anthony R. on

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Customer did not leave a comment.

Kenneth P. on

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A/C was intermittent and the check engine light came on when I was on my way home from Virginia.

Travis D. on

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The truck I drove drivers side mirror is loose and doesn’t stay up when driving.

Cynthia D. on

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The equipment was great except for the lighting. Turn signals worked but taillights were out as well as more than half the marker lights. I can't blame the location because you can't tell this on a trailer without hooking it up.

Charlotte C. on

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steven P. on

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Ted R. on

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Continue to provide great customer service ??