Front desk very helpful and genuine. I will definitely return and recommend others to this store.
heriberto V.
Customer Reviews for Wojos Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike and Cathy are the nicest people… they checked me in quickly after checking my truck . I will look forward to renting equipment from U -Haul in the future … it was a pleasure and the truck ran beautifully from NY to Florida … Thanks again
Raymond C.Great customer service!!!
Mike R.Very, very good service.........
Ramon F.Thanks! Great service
Jean Marie P.This was a great experience. Joel made sure that everything was done right. He really understands what customer service is all about. BRAVO!!!
ruth R.I made a reservation at 608 w Vine St when I arrived to pick up the truck they told me they didn't have it the Sent me to pick up In Saint cloud when I arrived there they didn't have the same size truck that I could take to the amount of time rented so I had to take a smaller truck when I was done I dropped off at w Vine since this was where I booked they called me in the night telling me that I had to return the truck at Saint cloud so the truck was a day without use at that location which I am going to be charged for overall this was super disorganized a d unprofessional I would not recommend uhaul to anyone.
Johnathan N.No comments
edwin O.I reserved a hand truck; none provided. Had to waste time going to another location to pick one up. I reserved one dozen moving blankets and didn't have even half a dozen. The truck was one of the oldest on the lot-
Aaron V.Excellent services
Luis O.I have tried different ways of moving, I used PoDS and I found using U-haul a better experience.
Cede H.Good
Luis M.excellent customer service recommended by a customer service manager for 10 yrs in retail sales so I know how it's takes
Marlyn M.Truck had roaches , dolly wasn't even in truck had to go inside and wait 15 mins to speak with the person to get it , truck had no gas at all was super scared hoping I would make it to the gas station , over all bad experience and a waste of money
Ashley B.Nothing at this location, nice guys with a sense of humor, very helpful and courteous.
Brian R.I was very angry that this location does NOT have a scanner to scan my Driver's license. It took me 45 minutes to scan my own license on my phone. This is UNACCEPTABLE!!!!! My time is valuable and I needed to be somewhere. Please fix this problem for my next rental. Thank You.
Robert H.Everything went well on this end of my move. Nothing to improve.
ROBERT D.This location was very convenient. I didn't find any problem and they were very friendly and helpful
Suzanne B.have more trailer sizes available locally
steven P.Keep up the good work
LESLIE T.2nd time renting from this location. People are nice. Trucks are clean, fueled. Just straight forward business dealings
vonetta G.The only issue I had was caused by the U-Haul app and fixed by the gentleman at Wojo's. When I started the process of using the U-Haul app, one section dealt with the gas gauge, to which I placed the gauge at 9/16 full (matched the actual gauge). When I turned it in, I had put a couple gallons of fuel estimating to myself how much the truck would use in 14.6 miles. When I turned the truck in, the gauge was exactly at the same point 9/16 full. The U-Haul app added $50 to the bill. Looks to me that the app assumes the fuel tank is always full when the truck is rented, regardless of what the truth is. Then when the truck is turned in, it assumes the renter has not replaced the fuel. It needs to be adjusted to use the information provided (backed up with the pictures) and compare the gauge position in this case to help provide an accurate final invoice.
PAUL R.The people here were super friendly extremely reliable and very efficient. I would highly recommend this location
Anita E.I've used them locally and now on a one way drop off, customer service is top notch!
Stephen M.Truck needs some major maintenance. Steering wheel sloppy. Door trim fell off(weather stripping) Dirty Should have some maintenance before rented again.
Diana G.They accepted the trailer after my initial drop off location refused to accept the trailer. They declared they did not have room for it. Original drop location selected at time of rental was 790 N Narcoossee Rd, St Cloud, FL 34771. I spent an additional 45 minutes trying to find a location to accept the return. I am very appreciative to Wojos Bait & Tackle for accepting the return.
Thomas B.Great people to deal with. Very helpful!
David K.Excelente Customer service
jose C.Excellent service! Kudo's
Neil L E.Robert was very professional and friendly. Thank you
Gladys P.I can't think of a thing!
Anthony J.Steve does a great job
ben H.The staff was very knowledgeable and friendly
JOSEPH W.The people from the store have to be nice to people not like grinch please The one who served me was well hated. I didn't like how he treated me. I didn't like how he talked to me and it bothered him to help.
Leesandra O.Truck was dirty inside and out. Tires were low on air.
PHILLIP J.None needed Thank you.
Robert D.Good place to rent u haul from
PHILLIP B.On this rental place things went well, but on having to come to this sight was because another u-haul place failed to keep my reservation for a 20' for this day 12/18/23. Had a crew waiting to work and cost much lost of time. Had to find a new crew of people at the last moment. NOT A HAPPY CAMPER! U-Haul Account Verification Code: 863817 and http://uhaul.com/s/ 6A8428EEE6. Your reservation # is 29514299 . I don't know what can be done to amend this. ……….!
Ben R.Loved this pickup location and the amazing service. Everyone was kind, friendly and knowledgable.
Ernesto V.The person who rented the van to me was very helpful and explained everything I needed to know!
JOHN T.Would have preferred a smaller vehicle but it waa last avaiable for last minute use.
Jaqueline M.Great personal!
Jose O.Na
Robert M.Good hours, great friendly fast service.
EVELYN D.The major issue we had was we reserved a certain size truck one month ago for 24 hours use. We checked in on line before we picked up the truck we got to the location and the truck wasn't available. The person at uhaul had to get us another truck from another reservation after he call the people that was scheduled to rent the truck and they said it was ok as long as the truck will be back so they can pick it up by a certain time. Also the truck was smaller than what we reserved. The loaders and unloaders realized the job will not be done in 4 hours they thought they had 24 hrs which would of been correct if we had the right reservation. so at that time we called back to uhaul and notified them if the issue. I then received a call back and they found another truck for the people and said they we can keep the truck until the next day. Since we didn't get the size we needed it caused more trips and delays in our move which I have to pay the helper extra. I did appreciate the gentleman at the store for helping us. But uhaul reservation policy is unsatisfactory and if I had to give that part a rating on a scale of 1-5 1 being low and 5 being high it would be -0. Thank you and hopefully if a person rent a certain item then it will be available when it time for pick up.
Daniel C.Nice service
Eliub L.you are to expensive
Raul A.Thank you for a wonderful experience in renting
Brandon R.Excellent service! Wojo employee was ver courteous and helpfull. Will definite recommend and return.
Adrian A.Such a very smooth experience with no problems at all! Repeat customer for life Uhaul!!
George M.Fast and efficient. Wonderful manager and staff!
Kathryn R.Friendly
Eliub L.Bah
Jose V.Very friendly and a good customer service
ORLANDO R.For the most part the truck was great. Only issue was the ramp. It did not sit properly and was extremely difficult to slide back in. It would hang up like it was stuck on something.
John R.Randy Baldwin was amazing and extremely helpful !!!
Deborah F.Great help at this location Than You
Milton M.