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JODI C
Customer Reviews for Woller Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff. Very efficient check-out process. I highly recommend this location.
DAVID FVery efficient, friendly and knowledgeable.
DARCY BVendor was knowledgeable and made sure I had everything I needed to assist a relative with their move. Courteous and professional I will suggest the vendor for any of my friends needing to rent a truck for shorter terms
ERIC PKeep up the good work otherwise I'd say lower the price. But even that wasn't that bad.
THOMAS CIt was all good. Staff were very helpful and the process was very organized. Return in Philadelphia was also very organized and quick.
James LThe people at this location are truly wonderful! Outstanding service, and I was in and out in about 5 minutes! I can't recommend this location enough!
MICHAEL EVery friendly staff! I was in and out in about 5 minutes!
MICHAEL EOnline return process is long. Wouldn’t want to spend that amount of time outside on a freezing cold Wisconsin day
MICHAEL KI have rented from various other locations in the past, and I can honestly say that this was by far the best experience! Check in and check out was very quick and easy. That staff was very courteous and they even allowed me to leave my vehicle there during the rental! There is absolutely nothing I would have changed!
MICHAEL EComputer systems were slow on a Monday morning so big delay getting going. Luckily the vendor was pleasant and efficient to speed up the process as much as possible. Overall a great experience utilizing well maintained and clean equipment
Eric PThe van is new and was perfect for what we needed to move. Great service with a smile!! Thanks Woller's!!
ROSETTA FThe two ladies who helped me get the U-Haul rental agreement and truck set for me where extremely helpful. There was a mix up on the corporate end when I made my reservation and they were able to correct it and get me on my way.
Kevin MNothing to improve, it was a good experience. The staff were kind and courteous.
WARREN SWe filled out paperwork online, walked in and showed credentials and signed, got in our van and drove away in about ten minutes. The new Dodge van was a pleasure to drive and seemed to be more fuel efficient than the older equipment.
TIMOTHY CVery friendly service!! Very caring and excellent at explaining everything. Thank u!
JEFFREY ZThe uhaul was not swept when got it. We arrived and upon receipt of the keys in attendant informed me that he took off the charge for the furniture dolly as they didn’t have one. That should’ve been a phone call to us prior to pick up as we were depending on the furniture dolly. I was not happy.
Tiffany COnly issue was the AC was acting up. It was pretty hot and an AC would have been nice.
CODY Sthe uhaul web site is messed up, calling uhaul on the is messed up 3 calls and still could set me up a drop off spot. so, I went to Elk Horn they were very nice and took great care of me.
Mark VSuper easy transaction. Everyone was very helpful and friendly.
ELIZABETH SI love U-Haul. You provide a great product and service. The Elkhorn, WI location was most helpful.
AUDREY KNothing
BETH VNothing
ANTHONY BProfessional and helpful
BRANKA HQuick & easy return.
Randy Cyour online app for after hours pick up does not work. spent nearly an hour working on picking up a truck I am waiting on a call from you I want a discount and a refund on insurance that I did not request
Lori NVery friendly and inexpensive! I was so surprised on the cost. Very very affordable. I was very happy with everything .
BRITTANY BExceptional service!
GREG SSame comment above. Applies here as well.
PATRICK CSimple and easy.
BRIAN BThey were excellent. They got me in at the same day! Unbelievable.
PAULA HAll good. Sorry for being late.
FREDERICK LAlways great service at Woller.
MATTHEW MJerks
DAVID HThe online login was difficult and frustrating to me. I didn't realize you had to wait for approval - then I was told I had to get the key from the box outside, I went outside , The app told me to go get it from the counter - it was just unnecessary running around and a waste of time. I was schedulded for 10:30am and didn't leave till almost 11 because of the online process.
Coni SArrived 15 minutes after location "closed," but the business was still open as their main business is a hardware store. Person who checked me out was there too, but refused to help unhook the trailer. He said "I told you." and watched out the window as I backed up the trailer and unhitched myself. This employee had nothing else to do and could have been more helpful. Won't rent from this location again.
THOMAS TThey weren’t open but the Ace Hardware store that Uhaul operated out of was helpful in telling us where to park the truck and where to drop box the keys
DOUGLAS BThe physical site was fine, the app was terrible. We called u haul and we're transferred to truck share. The woman I spoke with there was able to help us obtain our rental truck.
Mary JGreat Service
LEAPOLD FI ended up w a flat tire before I departed and within 30 minutes I had a friendly roadside assistance to fix tire!! I was VERY pleased with UHAUL customer service!! Thank you! D
Denise HEverything was exactly as promised
Thomas KBoth of the ladies that worked in the store were very nice and professional. Their customer service was beyond great. They made me feel very comfortable. Thank you!
Darnisha HJust had shitty truck with bouncy shocks on them hope they fix it before anything happens
BRANDY SVery well run company!
Steven ZDon't change anything, awesome people, great Service, very helpful.
brian cExcellent friendly and knowledgeable
Jeffrey WWhen looking at gas gage to make sure it is right. And for people who get coverage for four days not to charge them 15 dollars when they need an extra day to get it clean out. When people get stuck on the side of the road for 48 hours.
Rocky PGreat location to rent from
Kevin ZThe pickup location was well maintained. The employees were very helpful. our rental truck was well-maintained and good for the task. The consistent issue throughout our time using uahul, was the app. We had to call customer service every step of the way. When trying to pick up our uahul, the app did not have the option to pick up the vehicle. We called 24/7 customer service and were on hold for an hour before getting help. We ended up having to use another phone (apple product) to work the app, given that it did not seem to be working on my android. We then needed to call someone to change the location of pickup since we were set to drop it off 2 hours and 30 minutes away. Once we got to the drop off location, we needed someone inside the store to help us due to the app saying we needed to pay for the first month of storage, although we had one reserved for the first month free. The employee inside fixed everything and we were able to get into our unit. We then needed to call 24/7 once again due to the app prematurely submitting the truck return information. We did not get to add pictures of the vehicle. The people workers both in person and over the phone were very helpful. The app was terrible though.
Emily DOnly place we rent equipment.
Adrial WCindy is great! The van we used was great.
TERESA HAlways great service here
Matthew M