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DAVID L
Customer Reviews for Woller True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We filled out paperwork online, walked in and showed credentials and signed, got in our van and drove away in about ten minutes. The new Dodge van was a pleasure to drive and seemed to be more fuel efficient than the older equipment.
TIMOTHY CVery friendly service!! Very caring and excellent at explaining everything. Thank u!
JEFFREY ZThe uhaul was not swept when got it. We arrived and upon receipt of the keys in attendant informed me that he took off the charge for the furniture dolly as they didn’t have one. That should’ve been a phone call to us prior to pick up as we were depending on the furniture dolly. I was not happy.
Tiffany COnly issue was the AC was acting up. It was pretty hot and an AC would have been nice.
CODY Sthe uhaul web site is messed up, calling uhaul on the is messed up 3 calls and still could set me up a drop off spot. so, I went to Elk Horn they were very nice and took great care of me.
Mark VSuper easy transaction. Everyone was very helpful and friendly.
ELIZABETH SI love U-Haul. You provide a great product and service. The Elkhorn, WI location was most helpful.
AUDREY KNothing
BETH VNothing
ANTHONY BProfessional and helpful
BRANKA HQuick & easy return.
Randy Cyour online app for after hours pick up does not work. spent nearly an hour working on picking up a truck I am waiting on a call from you I want a discount and a refund on insurance that I did not request
Lori NVery friendly and inexpensive! I was so surprised on the cost. Very very affordable. I was very happy with everything .
BRITTANY BExceptional service!
GREG SSame comment above. Applies here as well.
PATRICK CSimple and easy.
BRIAN BThey were excellent. They got me in at the same day! Unbelievable.
PAULA HAll good. Sorry for being late.
FREDERICK LAlways great service at Woller.
MATTHEW MJerks
DAVID HThe online login was difficult and frustrating to me. I didn't realize you had to wait for approval - then I was told I had to get the key from the box outside, I went outside , The app told me to go get it from the counter - it was just unnecessary running around and a waste of time. I was schedulded for 10:30am and didn't leave till almost 11 because of the online process.
Coni SArrived 15 minutes after location "closed," but the business was still open as their main business is a hardware store. Person who checked me out was there too, but refused to help unhook the trailer. He said "I told you." and watched out the window as I backed up the trailer and unhitched myself. This employee had nothing else to do and could have been more helpful. Won't rent from this location again.
THOMAS TThey weren’t open but the Ace Hardware store that Uhaul operated out of was helpful in telling us where to park the truck and where to drop box the keys
DOUGLAS BThe physical site was fine, the app was terrible. We called u haul and we're transferred to truck share. The woman I spoke with there was able to help us obtain our rental truck.
Mary JGreat Service
LEAPOLD FI ended up w a flat tire before I departed and within 30 minutes I had a friendly roadside assistance to fix tire!! I was VERY pleased with UHAUL customer service!! Thank you! D
Denise HEverything was exactly as promised
Thomas KBoth of the ladies that worked in the store were very nice and professional. Their customer service was beyond great. They made me feel very comfortable. Thank you!
Darnisha HJust had shitty truck with bouncy shocks on them hope they fix it before anything happens
BRANDY SVery well run company!
Steven ZDon't change anything, awesome people, great Service, very helpful.
brian cExcellent friendly and knowledgeable
Jeffrey WWhen looking at gas gage to make sure it is right. And for people who get coverage for four days not to charge them 15 dollars when they need an extra day to get it clean out. When people get stuck on the side of the road for 48 hours.
Rocky PGreat location to rent from
Kevin ZThe pickup location was well maintained. The employees were very helpful. our rental truck was well-maintained and good for the task. The consistent issue throughout our time using uahul, was the app. We had to call customer service every step of the way. When trying to pick up our uahul, the app did not have the option to pick up the vehicle. We called 24/7 customer service and were on hold for an hour before getting help. We ended up having to use another phone (apple product) to work the app, given that it did not seem to be working on my android. We then needed to call someone to change the location of pickup since we were set to drop it off 2 hours and 30 minutes away. Once we got to the drop off location, we needed someone inside the store to help us due to the app saying we needed to pay for the first month of storage, although we had one reserved for the first month free. The employee inside fixed everything and we were able to get into our unit. We then needed to call 24/7 once again due to the app prematurely submitting the truck return information. We did not get to add pictures of the vehicle. The people workers both in person and over the phone were very helpful. The app was terrible though.
Emily DOnly place we rent equipment.
Adrial WCindy is great! The van we used was great.
TERESA HAlways great service here
Matthew MThe blanket and dolly tied onto back of truck hindered us from packing the truck to full capacity. We did not need them. We had a dolly and plenty of blanket and did not need to pay $17 for what was in the truck.
DALE HStay the way you are
dwayne wWe dropped of the truck in Elkhorn Wisconsin (Woller True Value Hardware) later that day and they were terrible. We worked very hard at getting it there before 4:30 pm when they are scheduled to close down their UHaul operation. We got there at 4:15 and were told that they couldn't help us because they had everything already shut down. They wouldn't check in the truck until the next day, We were told to park it and leave . They were very short and not friendly at all. The next day it became clear why they wouldn't check it in while we were present; they charged us a $25 cleaning fee because they said the cab was full of mud which was impossible as we were on the freeway the whole time and didn't encounter any mud anywhere. When we called, they said if we were going to call them liars, that we should travel the 120 miles to go there and see for ourselves. We did call the UHaul company and they reversed the fee however which we greatly appreciated.
Steve TThe staff at Woller's was fabulous!! Easy to work with and thoughtful!! I'd go back to them in a heartbeat!!
Diane EFriendly professional staff my checkout with a rental truck took less than 10 minutes. I am new to the area and I would recommend this hardware store.
Brent SGreat rental place. Friendly staff. Very helpful. Highly recommend!
Jacquelyn SThis U-Haul location was easy to get to, and the representative was a very nice person and made it a good experience. They are always good to work with. My problem is with corporate U-Haul, who, once again, I believe is deceptive in their practices. This is the third time I’ve been told that a trailer would be at a location and then I get a phone call the day before that it’s not available and I need to travel to another city. I was told I’d have to travel an additional 50 miles to pick up the trailer that I wanted. my advice is don’t ever believe U-Haul has a trailer where they say it is.
David WSuper easy and great people!! Thank you
Jennifer VGreat experience-I was worried after reading the online reviews, but I was happy the 10’ truck was fairly new and in great condition. I had no problems with rudeness of staff at Wollers, as some other reviews stated.
Sarah UThe truck had nothing but problem after problem and should have never even been rented out in the first place. From the door getting stuck when you try to open it and ten times worse when you tried to close it to the point were it hurt. Then when we tried to lock 🔐 up the rear tailgate door we found out that the lock that's attached to the back door with a chain ⛓️ had been cut with either a grinder or bolt cutters so we couldn't even secure our stuff. Next was the brake lights they were stuck on from the beginning and I told the owner and he said it was nothing to worry about that the truck needed to go in for service, he said that it wouldn't kill the battery well it did three times the first two I jumped it with my car cause it was full with all my stuff the last time when I went to return it,it was dead again and I just left it and wrote to U-Haul service and they had to pick it up with a flat bed, last item that was broken was the ramp you pull out to walk up and down well your supposed to be able to pull up on the ramp and hook it in to the holes at the back of the truck so the ramp is even with the truck box and you don't have a step up between them well it was frozen and couldn't be pulled up no matter what you did. I payed a lot of money for this broken ass truck and they still want more, absolutely terrible!!!
Alisa ZNce,Friendly and so Kind customer service We have a nice first experience with U-Haul at this location.... Thanks Support local business
Trinidad ZTruck was fine but there were no digital charging ports so we could not recharge our phones. Charging ports are critical for long trips.
Robert S