Customer Reviews for Woller True Value
(U-Haul Neighborhood Dealer)

871 reviews

455 E Geneva St   Elkhorn, WI 53121
(Hwy 43 & 12)

(262) 723-6579

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(262) 723-6579

455 E Geneva St
Elkhorn, WI 53121
(Hwy 43 & 12)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
5.0

Customer did not leave a comment.

lorie K. 
Rating:
5.0

Customer did not leave a comment.

Barb D. 
Rating:
4.0

I've always had a pleasurable experience renting U-Haul equipment from Woller True Value in Elkhorn, WI.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

jaames G. 
Rating:
5.0

Customer did not leave a comment.

Jeannie M. 
Rating:
2.0

The truck wasn't cleaned still had personal belongings in it... Wouldn't be that bad but I paid quite a bit for the rental to get a dirty truck and also I didn't even use all the gas in it either so I also lost out on that as well... So extremely not happy and feel taken advantage of

Helen A. 
Rating:
4.0

had truck for 23 hrs...drove it 55 mi...cost $86...kinda pricy...

Jory S. 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Deal with the women as she is very upbeat and friendly. The man in there is always grumpy and asks like you are an inconvenience.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

You were helpful and kind. Thank you

Alex M. 
Rating:
5.0

Online check out/in is a pain and takes too long. It took me 20 min to check out and return my vehicle. Better in person.

Trinh V. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The lady that helped us, was very nice to work with.

Dan P. 
Rating:
5.0

Woller Hardware provides excellent services. I Always ust them for my rental services Greg C.

GREG C. 
Rating:
5.0

All good Smooth deal Very affordable.

MIKE R. 
Rating:
3.0

Hours were limited, so had to do a no contact drop off and pick up. The associate converted the order efficiently. I was expecting a closer location to my move, so extended the mileage and time

Collin I. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer service was excellent. Store was convenient with a great location and gas atation across from facility. The truck itself felt like an old jalopy. The brakes squeaked and the door handle on back door was rusty and difficult to move. I did a very close local move but no way would I feel comfortable taking this truck on a longer trip. This was probably the best customer experience I've ever had with a UHaul place but probably the worst truck I've ever had.

staci G. 
Rating:
2.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

I would go to this location only because I don't have other options. When I came in to return the trailer that I hauled back as a favor to U-haul, all the employees were sitting at the front door as if they were waiting for the day to end. They acted as if it were a pain to help me. They let me return the trailer and the woman who ultimately helped me was very helpful. The next day I returned the truck and they were more friendly. I just feel this day and age the customer should be treated better. And I did you the favor of hauling the trailer back and got charged for extra miles.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Kelley D. 
Rating:
5.0

Nothing! It was perfect! Thank you so much! Also everyone was super friendly!

Brittany F. 
Rating:
3.0

The trailer was not checked from last customer and when I got it home (2000+) miles the tire was bald and missing a chunk of rubber from it.

Bethany L. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

Came out promptly and showed me where to drop the trailer.

Roger C. 
Rating:
4.0

The one way uhaul's are not good. The local ones are.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

They are great to work with!

Matthew C. 
Rating:
4.0

There should be a query or a cautionary note about the trailer hitch height requirements. When i arrived to pick up trailer, i was told my ball height was too high. I needed to an Auto Parts store to purchase a new hitch and ball that would work. It would have been good to know in advance.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
3.0

Customer did not leave a comment.

Eduardo F. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tonia G. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

I used this location often and everything is running smoothly! I am glad to see that they have improved their service and now they dont miss a beat :).

Mark S. 
Rating:
1.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

Customer did not leave a comment.

Terrance F. 
Rating:
5.0

Customer did not leave a comment.

darlene B. 
Rating:
5.0

Customer did not leave a comment.

Edison B. 
Rating:
5.0

Your contracting software is very very buggy. Took a long time at the location trying to get through it. When I tried to upload my license using your website I just got a black screen on the camera (my guess would be iPhone permissions might be the issue?). Location folks were very patient trying to work through it all.

William F. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Good service and clean trucks

Julioc H. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP K. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
3.0

Make sure truck bed is cleaned out to be able to load stuff in it.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

PENNY S. 
Rating:
5.0

I was charged for 2 fuel charges after fueling the truck back up. I was also charged for a 2 different kinds of dolly rollers and I only rented one. I would like someone to contact me back. Happydontruinit@gmail.com

RHONDA W. 
Rating:
5.0

The lady at Woller True Value was just absolutely amazing this place is very caring to their customers and very accommodating would recommend to anybody!!!

DANIEL P. 
Rating:
5.0

Helpful and supportive staff, my experience with the U-Haul app was miserable.

William F. 
Rating:
3.0

There was ice on the bumper and platform. It caused me to slip and I almost fell off the back of the truck. The front cab also smelled of terrible body odor and I had to wear a mask to drive it.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

BRETT Z. 
Rating:
4.0

I wish the instructions for online check in were a bit better, first I didn't even check to sign up for it, but still got it. Second it was asked to provide more information at the time of check in than I was expecting. It was 4 degrees out so not the best time to be scanning my license (even though I already submitted my license info online the day before)

Ryan Q. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE N. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

I have never had not only 1 employee but 3 employees that were extremely helpful. They went out of their way at a time I really needed a some understanding.

michael T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN G. 
Rating:
5.0

Prompt, courteous, professional service

Michael C. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
4.0

Customer did not leave a comment.

MICHELE S. 
Rating:
5.0

Organized experience, no surprises and friendly staff.

RANDALL L. 
Rating:
5.0

Nothing. Pleasant people…Dwayne, Cindy,and young man who I think was Dwaynes's son. Knowledgeable Helpful and Fast. I would use them again! Thank you. 😊🇺🇸🇺🇸🇺🇸

CHAD J. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Great truck, great service ... thank you!

CURT V. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
1.0

Stop ripping people off!!! This truck was left on EMPTY and I put $100 worth of fuel in it only to be told that the store wasn't going to do anything and to call customer service. After being on hold for 58 minutes I was told that I MIGHT be able to get reiumbursed by the fuel manager. MIGHT?! UNACCEPTABLE! I will be getting my money back, best believe that.

BARBARA H. 
Rating:
3.0

The Computer system at the location is slow and not updated. Customer service was fulfilled wonderfully

JACK B. 
Rating:
1.0

When we went to the gas station to fill this truck up, it was at 3/4 full. My husband filled it up and dropped it off at the True Value. Got my receipt and I was charge $52 for gas. They owner/manager claimed our truck was at 3/4 when we dropped it off. I'm sorry, $52 to fill a tank from 3/4??? We spent $28 to fill it up. The owner/manager of this store was downright rude from the second we walked in. I had it reserved from 8AM-6PM, when I showed up at almost 10 AM I was scolded as if I were a child. I paid for a service, I picked it up when I could and I still brought it back by the agreed time. I will most definitely be calling corporate and having this taken care of. I tried explaining to him that we filled the tank and he continued to say we didn't. I will not argue with someone that clearly does not put their customers first and has a poor attitude.

KAYLA K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
4.0

One complaint - paid $52.74 online for rent of u-haul truck. Paid $102.03 total for use of truck which DID not reflect my $52.74 payment made online. My fault for not catching this at the store but I plan on returning there tomorrow to ask for refund for amount paid online a week earlier. What can you do to improve these errors?

Michael M. 
Rating:
5.0

Prompt, courteous, professional service.

MICHAEL C. 
Rating:
5.0

Just keep doing what you're doing!

Michael O. 
Rating:
5.0

The customer service at this location was great!

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Absolutely nothing. The woman was friendly and extremely helpful. Would recommend this location to anyone looking to rent a truck/trailer in the area.

CHANCE E. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
5.0

I'm happy with the service I received!

dawn E. 
Rating:
5.0

Extremely friendly awesome people!!!

MARK M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top