Customer did not leave a comment.Andrea G.
Customer Reviews for Wonderland Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher K.
I had a great experience this Thursday August 4 2022. The wonderful woman running the desk today was extremely helpful. When I was unsuccessful in understanding the process on my cell phone she has no issue with that she took care of it. When I returned I didn't even get into the office she came out verified everything for me and I was promptly on my way. Wonderful customer thoughtful customer care.AndreaAndrea G.
Customer did not leave a comment.David L.
push button startHarry S.
Customer did not leave a comment.Don S.
Customer did not leave a comment.TONYYL R.
Customer did not leave a comment.Mohammed M.
Very accommodating m! I had to change pick up times a couple of times and the woman working at the front desk so so helpful. I would use this location again!!!Susan R.
Customer did not leave a comment.Amit J.
Everything was great!neil Y.
The verification process is terrible - you don't need a third party to verify if you went to a staffed location, not do you say you need a passport in advance meaning it was incredibly inconvenient to then get another person to â€œverifyâ€ us. I gave my phone number for the booking and my husbands as he was the driver so we had to ask a friend to let us use theirs so uhaul could call? RidiculousRichard B.
I received excellent customer service yesterday. She helped me get on my way quickly and efficiently. She went above and beyond to help me get registered as I am not a whiz when it comes to computers. She was there early and helped me out when it wasn't her start time. Overall I am very happy. ThanksLoralie C.
Customer did not leave a comment.Jennifer A.
Nothing the lady working that day did an absolute great job and I was out in 15min. She knew how to do her jobLOUISE S.
It was a good experience. My sales rep. was great. Told me everything I needed to know. I would recommend this u-haul location for sure. I already got my sister going for a rental in a couple of months.James H.
Customer did not leave a comment.Wayne G.
Customer did not leave a comment.Clay C.
Customer did not leave a comment.Lisa J.
Everything was great, very friendly and helpful staff.Harald H.
This is my favourite location to use. The staff member went out of her way to be helpful and I get some of the best maintained uhauls here.AMANDAKATE M.
The online pickup AP was very difficult and did not work on my Phone. Spent over 20 minutes on hold with CS before hanging up. The vehicle was clean and full tank of gas. Received msg "Change oil" Dial to change direction of interior fan was broken (would not turn)Harriett L.
Customer did not leave a comment.Graham E.
Customer did not leave a comment.COLINS M.
The new hire woman was wonderful. She called to remind me that they closed early and was so sweet. Marion..... not so much! However, by the end of our encounter I actually liked her. I was exhausted and she was not the only one be snarky lol. The most amazing part was when I was almost in tears and called the after hours line because I couldn't find our unit and the lady was the sweetest thing, cute and funny. We rented the truck for three days and it ended up being 8, and didn't even think to fill the gas tank. Thanks guys, you all rock! Kim and PaulKIMBERLY S.
Customer did not leave a comment.Joanne M.
Absolutely discussed with Uhaul. I'll be calling the 1800 I rented a 15ft hino from 10:15 to 445pm and my bill was $318 wait WHAT? YES $318 for a small 15ft truck. They charged me for another days rental. Are you freaking kidding me? I had it fo 6.5 hours and they tell be there billing me for another day? Disgusting!RICHARD J.
Customer did not leave a comment.HEDY O.
Customer did not leave a comment.Kevin L.
I couldn't return the truck on my phone cause the photo function wouldn't go through.Rene P.
Customer did not leave a comment.ELAINEC D.
I need to move some stuff in emergency so I google it for u-haul and I find out the close location to me.When I reached there they were going to close in 20 mins so I guess I was the last customer but the lady at counter was not happy to se me.The behaviour was really bad Kind of rude.HARDEEP C.
Very helpful staff at location. One less thing to worry about during an already stressful move.Nadun R.
It was a very pleasant and friendly experience. Thank you.MURRAY M.
Kaitlyn was tremendous...very courteous and professional!JOHNW M.
She was awesomeESHAGH Z.
Customer did not leave a comment.James F.
Customer did not leave a comment.FARAI D.
Customer did not leave a comment.Guy L.
Customer did not leave a comment.Mike B.
Another successful rental Thank you.DAVID G.
Customer did not leave a comment.Cathy B.
Customer did not leave a comment.Saa D.
sales person was very friendly and helpful. I wouldn't change a thing!Mike M.
Customer did not leave a comment.Mounir S.
Please do not change a customers booking on the day of the move. It doesn't matter if it is a â€œpreferredâ€ booking with no guarantees. I booked the UHaul over a month before my moving date, so at the very least UHaul should have made sure the van was where I reserved it, or have a plan in place to cause less inconvenience to the client when something doesn't go as planned. You shouldn't make such a large change less than 2 hours before the scheduled move, especially when it is in the morning. I had movers scheduled to meet me at the house. The reservation system was also causing delays, and as a result of that, I was late to meet my movers and UHaul did not do anything to make up for the inconvenience. You could have provided me with free padding or a discount or something to help me with the inconvenience and extra cost you caused. The customer service was also strange, with the workers not apologizing once for the inconvenience when I called to ask why, and when the system wasn't working, the booking agent yelled a few times at me that I have to be back by 3 (even though your reservation system was the cause for the delay), And she said that if the van won't dispatch, â€œyou're not taking itâ€. These were her words, which was unprofessional and quite rude. To tell me that I couldn't take the van if YOUR system wasn't working, showed me she wouldn't go out of her way to fix an issue that was UHauls. If the van didn't dispatch and I missed my moving date, that would have been incredibly awful for me, and with the service I received I am not confident at all that I would have been taken care of if things did not go as planned. I had to pay for the extra 15 miles to the new pickup location, which could have been another cost covered by UHaul as an act of good customer service after changing the location on the day of the move. In the future, I will be looking for another truck rental company, because a company with this stature and experience should really know and do better.Zahra H.
Customer did not leave a comment.LESLIEA M.
Customer did not leave a comment.Shawn B.
Everything was as expected,. Van operated very well with no problems. Christine and Kaitlin were friendly and explained everything so there were no surprises.Lynn W.
The mobile confirmation process could be better. It took a while to get approved because everytime customer service called my contacts uhaul customer service hung up.Christopher H.
Service we received did not need any improvement. Would highly recommend this location. Christine was very pleasant and helpful. Thank youRAFAEL B.
Christine was very friendly, helpful and accommodating. Would highly recommend the Wonderland Storage location for pick up and delivery. Would not hesitate to use U-Haul again.RAFAEL B.
Customer did not leave a comment.KARNAILSINGH G.
Customer did not leave a comment.CHANTELJ S.
Thank you for excellent service!Stanislaw S.
Great experienceLORIE S.
The rate that they charged to my credit card was different from the one that the employee told me was going to be registered, I feel that they were not honest with the charge, at that time I said to the employee about this charge, she said that she could not do anything and I have to speak directly with U-haul, you are not a company to recommend, unfortunately I will not recommend you with my family or friends or the company where I'm working.CARLOS C.
Amazing service, friendly, helpful, efficient. Hard to improve on that.PETER T.
Had her act together. Friendly and professional.SCOTT J.
Customer did not leave a comment.ANDREW G.
The customer service I received was excellentStephanie C.
Customer did not leave a comment.BRIANM M.
Everything worked out perfectly. Staff were professional, courteous, and friendly. Final 'sign in' process was easy.Terry K.
Customer did not leave a comment.Tom D.
Christine was very friendly and professional.Chris H.
Customer did not leave a comment.Percy B.
Customer did not leave a comment.JEFFREYSTEVEN H.
Customer did not leave a comment.Glenn B.
Awesome staff, very personable, it was great to drive a very new vehicle. The next time I have to pick up anything from Lowes I will be renting from here again!! Please get some trailers on site for the future.Ian S.
Customer did not leave a comment.Franc D.
Customer did not leave a comment.Ted Z.
Customer did not leave a comment.Sheldon J.
It was perfect.richard A.
To be honest it was pretty great, it's simple and easy to Rent my Uhaul at this location, directions are clear... everything it's done online. Pretty satisfying experience thank you.Jacky C.
Christine hepled me when checking in because I was not sure how to use the phone checkin- and she was so helpful- even getting all of the other cars dropping off/picking up trucks to park so as to keep it the easisest for everyone- she took the time for everyone. Also booking with the individuals on the phone from Uhaul, including Kayla, (and I think Jessica?!) and were all helpful with the many questions I had as I had not rented a truck before. The checkout on the phone was complicated and took three of us to figure out, but otherwise the customer servicewas very kind! Thank you!Claudia P.
The truck I rented had no A/C even though it was equipped with A/C. When you moving a bunch of stuff, it's kind of nice to cool off while you driving. Kind of disappointed that the A/C was not working in this truck.BRAD P.
Customer did not leave a comment.Kyle D.
Wiper broken..window and side mirror dirty Inside cab bad smell... I am not any comment anymore????hung gu K.
Christina was absolutely awesome. Very informative and offered helpful suggestions. She made the experience amazing.Kim W.
I had a LOT of trouble returning boxes that I purchased at this location. I was told that I had to return them at the main U-Haul location on Clarke Road. But when I drove completely across town to the Clarke Road location, I was then told that there was a problem with how the transaction happened and I was only able to get in-store credit for my boxes. Then when I asked for the in-store credit on the day of my actually renting the truck from this location, there was some kind of problem with the calculation and I ended up getting $10 less than I thought I deserved. All-in-all, returning boxes that I purchased at this location was a huge headache.Dwight B.
Customer did not leave a comment.Kumar shantnu J.
Customer did not leave a comment.Derek B.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.Kris J.
Customer did not leave a comment.Tiago L.
Thanks ladies for your kind words and actions..DEAN, K S.
Customer did not leave a comment.Andra G.
Customer did not leave a comment.Amanda M.
All went well with no issues and the truck worked out perfectly it was clean when I picked it up and I cleaned it to the same before I dropped it off and thanks for the great service. KenKenneth O.
Customer did not leave a comment.Richard M.
Email I received as confirmation gave me a different address for picking up my equipment. My email stated SSS detailing, it was at wonderland mini storage. I then showed up 5 minutes early to go through the process so I would be able to leave on time as I had a time limit for picking up my items. I stood outside for about 20 minutes before being given a code, which then didn't work, because I had been told the wrong pick up location. I called to figure out what was going on and the man on the phone was very rude and snarky. The only good thing about this experience was that the truck was clean. I'll never be using uhaul again.Shayna P.
Customer did not leave a comment.noreen R.
It would have been nice if they opened a little earlier.tennis C.
The exterior of the truck was very dirty. Difficult to see out of the side mirrors.John M.
Very kind ,very helpful and friendlyMalcolm F.
Customer did not leave a comment.Moreno G.
Customer did not leave a comment.DAMIAN B.
Always a pleasure dealing with Leanne and her crew at this location!Andrew S.