Customer Reviews for Woodland Home Center LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Woodland Home Center LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mary D.
Rating:

Customer did not leave a comment.

WILLIAM E.
Rating:

Customer did not leave a comment.

Christopher R.
Rating:

A sign that directs people to the uhaul reservation register when they walk in.

Maria S.
Rating:

They did not come out and inspect the truck. Took advantage of my girlfriend by saying the tank was full of fuel when it clearly was not. I I put 9 gallons of fuel to drive 8 miles

STEPHEN S.
Rating:

Customer did not leave a comment.

Jimmie K.
Rating:

When ordering the truck we ordered an appliance dolly and a dozen moving blankets which were not in the truck when we picked it up at 7 am. The store was closed at the time so we could not get our equipment for our move. It was a bit frustrating. Moving days are already stressful, this added that much more stress. They credited our bill which was good.

Judy E.
Rating:

Wasted 30 minutes in the beginning. They gave me keys to wrong vehicle. Had to wait while they went in the back to get the correct vehicle. Other than that service was fine

Roxanne S.
Rating:

Customer did not leave a comment.

Stacey A.
Rating:

Awesome, as always!!!

Les H.
Rating:

continue the good work

Roxanne S.
Rating:

Customer did not leave a comment.

RONALD O.
Rating:

Customer did not leave a comment.

Jiawei W.
Rating:

Staff didn't wear face covering correctly. Didn't cover nose, and took off the covering while in the vehicle. Vehicle has trash inside.

Yolanda M.
Rating:

We didn't receive the correct size trailer. It was a good experience but maybe a little more attention and communication to changes.

ROBERT C.
Rating:

I think the only thing that can be improved in that specific location would be to have a more conomy than perhaps a sprinter van or something that's a little bit better fuel economy for the small jobs the run around town type of jobs that may be necessary for small projects homeowners honey do list things

Ana M.
Rating:

I am from San Diego. Reservation, pick up and delivery went well. .

Michael Z.
Rating:

Every thing was fine, thank you!

ROBERT B.
Rating:

Customer did not leave a comment.

John E.
Rating:

Customer did not leave a comment.

Jennifer V.
Rating:

Employee was super helpful!

Ken S.
Rating:

Customer did not leave a comment.

JAY M.
Rating:

The pick up process was extremely long. Longer than my last 4 U-Haul rentals combined. They have a mobile device (possibility there own person Mobile phone) Which is lagging, crashing and not operating. Then they have to use the computer while using the mobile device. What's the point of the mobile device?

BARBARA R.
Rating:

Customer did not leave a comment.

QIWEI M.
Rating:

The assistant in this location is terrible.

DAVID R.
Rating:

Customer did not leave a comment.

ROBERTO F.
Rating:

Customer did not leave a comment.

SHARON F.
Rating:

I booked on line to speed the process but it was as if I started fresh. Very slow

Eric G.
Rating:

I had charges that I had a legitimate grievance against and filed a complaint, but never heard from anyone. Very disappointing.

DAN P.
Rating:

rented small open trailer and recommend to others

WILLIAM S.
Rating:

Customer did not leave a comment.

Nicole W.
Rating:

Customer did not leave a comment.

Steven M.
Rating:

Again, used this location twice in the last two weeks. Excellent experience. Thank you everyone. Thank you.

Richard F.
Rating:

Customer did not leave a comment.

Mike T.
Rating:

Customer did not leave a comment.

Kevin B.
Rating:

Customer did not leave a comment.

Paul R.
Rating:

The staff was great - above & beyond helpful. Not very experienced with loading the 2-wheel dolly. Dolly lights did not work - damage to one tire.

Dave S.
Rating:

Location changed by reservation from 7:30am to 8:00am WITHOUT notifying me, saying that they do that for all reservations to align with their store's open time. However, I had movers scheduled at my house at 8:30am, and this became a problem. Additionally, I had already checked-in online, but when they changed the reservation, I had to waste more time checking-in again with my driver's license and credit card. The computer showed the gas gauge as being more full than it really was, so I had to get a manager to fix it. And then the truck wasn't cleaned, so I had to wait for them to do that as well. At the VERY minimum, I would have appreciated a phone call about the change of reservation time since I was paying movers by the hour!

Tina G.
Rating:

Make sure they clean the cab and the bed of the truck of anything left behind. Also review they process of holding payment. You charge my Dept card 156.00 which is still pending after 2 weeks needs to be reversed and credited back. The total once returned was 203.00 which cleared. I've email the store and heard nothing.

Shaari B.
Rating:

There are a lot of steps to the app based rental pick up and return, maybe that could be simplified. This locations key return box was difficult to find. The app said it would be near the main entrance, I finally found it in a dark corner at the other end of the building. Not the main entrance.

Katie C.
Rating:

Customer did not leave a comment.

Adnan D.
Rating:

Customer did not leave a comment.

Carolyn B.
Rating:

Unexpected fees that were never discussed.

Elizabeth C.
Rating:

Very professional, polite and quick!

Salvatore A.
Rating:

Customer did not leave a comment.

Matthew H.
Rating:

Customer did not leave a comment.

Todd B.
Rating:

Website didn't work for check-in.

john M.
Rating:

Customer did not leave a comment.

Carlos B.
Rating:

Was charged extra for not sweeping before. I was never verbally informed that that I needed to sweep.

Rouguiatou C.
Rating:

The system checking me out was slow. The agent has to use her cell phone.

Charles M.
Rating:

Your website sucks, it just doesn't work regarding the location of equipment..

Kiril H.
Rating:

Customer did not leave a comment.

Alena M.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

jynessa Y.
Rating:

Had I issues with the truck that I'm disappointed with. I did send an email but haven't got a response back.

Abdelhadi A.
Rating:

very nice, friendly service

Alexander G.
Rating:

Unclear checkout inside the store with someone who didn't have a store uniform or name badge on. She had trouble with the computer. The truck only had 1/8 tank and she told me to drop it off with an 1/8 of a tank which I did. Then I got charged $23 at the drop off for not bringing it back with a 1/4 tank! The truck smelled like smoke.

Les H.
Rating:

everything was great. newer, great working vehicle, new blankets, and great working features like door and ramp were greatly appreciated. hope the next customer is treated as well as i was.thank you

jesse C.
Rating:

I forget his name but want to thank the team at true value

Zaeeda S.
Rating:

I was over over charged. Only rented for one day and returned the truck in 4 hours and I got overcharged. I called the next day when I saw the amount on my cc statement as pending and the onsite rep in Woodland said don't worry it'll revert to the correct charge. That was about 2 months ago and I'm still dealing with trying to get a credit.

Wendy W.
Rating:

I left a very expensive camera in the glove box. You can imagine the sheer panic I experienced when I realized what I had done. The staff at the Woodland Home Center reassured me that it would be there while I sent a co-worker to retrieve it. In addition to their courteous demeanor while going through the rental process, I really appreciate their honesty and integrity in safely returning my camera to me. Thanks so much!!

Ernesto Z.
Rating:

Customer did not leave a comment.

Tammie H.
Rating:

Nothing

Rebecca P.
Rating:

Our truck was given to us with no gas cap. Luckily we decided to fill the truck from 3/4 to full before we left town and noticed no gas cap. We called the location and they had us come by and put on a cap for us. All turned out OK but might not have been so great if we had not noticed the missing cap before we left town

Kenneth W.
Rating:

Customer service was outstanding! The equipment was in good condition except for the left rear light. The left rear turn signal and brake was not working. We could not determine if it was the wiring harness, bulb, or the light unit. All other lights were working.

Kathy G.
Rating:

The problem with UHAUL is the website. The business I pick up the truck is fantastic. UHAUL corporation needs to improve website.

William S.
Rating:

Customer did not leave a comment.

LORENA B.
Rating:

Customer did not leave a comment.

Leilani I.
Rating:

Customer did not leave a comment.

co D.
Rating:

I rent uhaul frequently and always satisfied with the service, but this time I was charged $40 for cleaning because the tires kicked up mud from the road construction right outside the store and it was raining as well.

David P.
Rating:

Customer did not leave a comment.

Judy G.
Rating:

The truck we got was just kind of given to us as the last customer left. There was a crack on the windshield that wasn't x'd with the sticker. Also we overestimated how much gas we'd need and returned it way over... a thank you or refund would've been nice.

Mingfo H.
Rating:

Customer did not leave a comment.

Donnelly W.
Rating:

Uhaul has a terrible software interface and it took almost an hour for them to check us out. The employees were apologetic and worked really hard to work around the system bugs so that we could pick up our reservation. It's deplorable that you invest so little in your digital system and make it so hard on your employees and customers. Do better, corporate.

Mabel H.
Rating:

knowledgeable and very courteous employees!!

Steven E.
Rating:

Customer did not leave a comment.

Madeline P.
Rating:

Hard to find. Inside a hardware store and signage not big and construction on road didn't help. Couldn't see address #.

Jacob Z.
Rating:

Not attempt to charge $25 to my bill for having leaves on the bumper then trying to let me pay $10 cash instead.

Aaron O.
Rating:

Excellent service

ken H.
Rating:

Temporarily a non-inviting place due to road construction causing both disarray, blocked access, and dirt everywhere. U-haul was part of a hardware store - only knew it was a U-Haul by a truck parked in the parking lot.

Christopher M. R.
Rating:

Availability of trailer size for closer pick up.

Maura D.
Rating:

Customer did not leave a comment.

Jordyn S.
Rating:

Customer did not leave a comment.

chris W.
Rating:

I went to pick up my truck they had it for the wrong day. The nice guy had just learned how to do rentals. I questioned why my bill was different from the quote he could not get I to match. By the time I got the keys he gave them to me and left. As I drove away I noticed that the tank was only filled at 1/4 tank but the contact said 3/8 another error.

Robert M.
Rating:

I rent it for 1 day, they charge me 2

Lisa S.
Rating:

The gentleman who checked me out was FANTASTIC!

Daniel D.
Rating:

When I arrived, the trailer I had reserved was not available so I had to take a different one. Not happy about this.

Erica C.
Rating:

Staff is super friendly

Timothy R.
Rating:

Dustin Valdez was friendly, knows what he's doing and got us out and in as efficiently as anyone could have hoped. Excellent service! Thank you.

Katrine G.
Rating:

Customer did not leave a comment.

LINDA F.
Rating:

Customer did not leave a comment.

Oliver D.
Rating:

Better location of interior office.

Kathia A.
Rating:

Customer did not leave a comment.

LARRY H.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

Staff was punctual and courteous, Truck had not been swept or cleaned.

ken H.
Rating:

Nothing to improve very friendly and helpful people there thank you

Ray F.
Rating:

The on line reservation process is bad. I reserved (weeks in advance) a 20' truck to be picked up in Davis, CA. I was flying in and had 2 days to get job done. The day before my arrival I get an email from U-haul telling me the truck would be in a town ~30 miles away and would not be available till the afternoon. After several calls, I had to settle for a 15' truck in Woodland. And take an extra Uber ride to get it.

Marian H.
Rating:

Drive a brand new 10 foot truck. It rode very well.

Kathy G.
Rating:

Customer did not leave a comment.

Carol W.
Rating:

Customer did not leave a comment.

SONNY L.
Rating:

They came And had the U-Haul repossessed when I was on good standing with them Jack my stuff that was in the U Hal Came and got it without a phone call or nothing I would appreciate a call back to get my stuff that was in the U-Haul but I have no communication One bit

No reviews have been submitted for this location.

Back
To Top