Customer Reviews for Woodland Home Center LLC
(U-Haul Neighborhood Dealer)

239 reviews

345 W Main St   Woodland, CA 95695

(530) 419-1558

Hours

  • Mon–Fri
    7 am–7 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(530) 419-1558

345 W Main St
Woodland, CA 95695

Services at this Location:

Hours

  • Mon–Fri
    7 am–7 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Anak Agung W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

I thought that this place was closed when I got there according to the the web page and I arrived and started checking it in myself and a woman who's on her break so he'll be right out and somebody comes out to check it in for me and I go in about my refund or my deposit and she's just the most amazing compassionate empathetic woman and I was meant to be there meeting her at that moment and I'm grateful for everything that she gave me not Material but spiritual just speaking with her I don't know if this is too much information but she was the kindest person I have met in a very long time. Thank you Brittnie!!

Denise B. 
Rating:
5.0

Brittany was wonderful and Had all the answers to my question! I highly recommend this location!!

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

The hardware store is an excellent local business. The truck ran well but the cab was very dirty, appearing as if it had not been cleaned for a very long time. Before returning the truck we spent about 1/2 hour wiping down the cab just so the next customer would not have the same experience.

Dave F. 
Rating:
5.0

Excellent friendly, prompt customer service by knowledgeable staff.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

SRINIVAS B. 
Rating:
5.0

Very helpful, super friendly.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

Key drop box was hard to find… took me me at least 30 minutes to find the drop box. Very frustrating.

alexander C. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
3.0

We drove in from out of town to move our son into an apartment and only had one day to do it. We were not encouraged to drop the uhaul off after hours, even though the website states that's an option. It just caused us to rush more than we needed to on a day that was 105 degrees to return it before the store closed. It was just a huge inconvenience.

Guadalupe C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

While ordering the trailer, I asked for a Walnut Creek drop off. Your office could not give me one and so I had to find a place to drop it off. The 1st place I went to did not take returns but did forward me to the location I ended up dropping it off. I had no issues with the 2 places I dealt with but could not believe you couldn't give me a location and address to drop it off. I've rented from Uhaul before and was always given a drop off location, granted it was on the east coast but that shouldn't matter

jeff B. 
Rating:
5.0

Love True-Value on W Main St. This is my 2nd time renting a UHaul there and again the experience was so easy. Employees are super helpful at this location.

Juliana E. 
Rating:
5.0

Customer did not leave a comment.

Keveonna S. 
Rating:
5.0

Fine knowledgeable attendant helped me. A nice store.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

CARLA T. 
Rating:
4.0

Customer did not leave a comment.

ABDIEL O. 
Rating:
5.0

Customer did not leave a comment.

Ali I. 
Rating:
5.0

Great service

Janet B. 
Rating:
5.0

Using the APP for self checout was convenient!

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Marquese P. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

It would be nice if the vehicle started with a full tank so I could just top it off instead of having to calculate how much gas potentially used and how many gallons to put in.

JOSHUA M. 
Rating:
3.0

Maintained but not clean in the cab.

Kathy K. 
Rating:
5.0

Clean surface floors of van. It got my sofa dirty!

Michael G. 
Rating:
5.0

It was great

Rod P. 
Rating:
5.0

I had amazing customer service!!!

Heidi J. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA C. 
Rating:
5.0

Service was prompt and friendly. No problems at all with pick-up of the truck.

Robert L. 
Rating:
3.0

Let them know that the location they drop at Could charge them $20.00 If they use the self drop box and app. I WAS NOT TOLD. Got charged $20.00 unexpectedly!

BOBBY J. 
Rating:
1.0

The truck engine is a piece of crap. The people at the location were amazing though!

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Nakia R. 
Rating:
4.0

Customer did not leave a comment.

Trinidy V. 
Rating:
5.0

It would have been a great convenience if the truck had a full tank of gas at the start so when filling up to return I would have simply have just to let the gas pump fill up all the way.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
2.0

Very difficult to find the drop off box.

Wei-Chen K. 
Rating:
4.0

You can employ more people like the young man who served me. He was top notch.

BRIAN N. 
Rating:
5.0

Worked very well

DANIEL B. 
Rating:
3.0

Customer did not leave a comment.

MARIA B. 
Rating:
4.0

My daughter dropped off the truck, but told me it was a good experience.

michael C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Jinne C. 
Rating:
5.0

The staff at this U-Haul are top shelf. Great service and very friendly.

EBENEZER Y. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO M. 
Rating:
4.0

Customer did not leave a comment.

Ardelle K. 
Rating:
5.0

Excellent service!!!

MARICELA H. 
Rating:
5.0

EVERYTHING WAS GREAT.

MICHAEL C. 
Rating:
5.0

I did not have any problems. The employees at this location are always friendly, knowledgeable and pleasant.

TRACI W. 
Rating:
5.0

Very easy transaction! Truck was clean and overall experience was great! Highly recommend.

Sandra R. 
Rating:
5.0

Excellent service!!

NORMA B. 
Rating:
2.0

True Value in Woodland Ca. 95695 is charging extra to rent these vehicles. I rented a 10ft van yesterday 19.99 + fees. I ended up spending 66.00 dollars. I only drove it for 11 mi each way to and from the landfill and returned the truck same day. Something doesn't add up here. I would like to be paid back the overpayment!!!

CAROL S. 
Rating:
5.0

Everything about my UHaul experience was positive- from pickup to delivery. The trucks were easy to load, they drove nice with plenty of power, I got an email telling me where to deliver, and the delivery was quick and easy. Overall, I would definitely use UHaul again.

JOHN U. 
Rating:
5.0

Experience was great. Helpful and friendly staff. Will recommend this place to future fellow UC Davis students.

BROSNAN T. 
Rating:
5.0

Customer did not leave a comment.

RONELL G. 
Rating:
2.0

I booked this location twice and reserved moving equipment each time. The first time, this location did not have any of the furniture pads. The second time there was no furniture dolly. The excuse we were given is that people rent them and don't return them. But they need to be made available if I reserve them online first.

CATARINA P. 
Rating:
5.0

Customer did not leave a comment.

SERGIO Z. 
Rating:
5.0

Improve your rates. You rip people off on a per mile basis. Next time I would not rent from u haul.

Joel C. 
Rating:
1.0

Customer service was horrible. I placed my reservation online then I double checked over the phone with Uhaul. Uhaul customer service texted me the location and confirmation number. Upon arrival to 345 W. Main St, I could see plenty of Uhaul vehicles available. I walked in and told them I was there for a Uhaul reservation. The sales person or manager couldn't find my information in their system and was very rude the whole time. I told I have a confirmation number and he said those numbers don't mean anything to them. I asked can I have a number to call Uhaul? He said I don't know call 1800uhaul, which clearly isn't the right number. So I called the previous number I had before and as I was on the phone with customer service, the manager found my reservation. After he found my reservation he started to be nice to me. He told me the gas was halfway full and when I got into the truck it was closer to a 1/4 of a tank. I'll never go to that location ever again.

TROY B. 
Rating:
5.0

The first place I was sent to to return the truck and trailer wouldn't take me and didn't help us at all. The final place above, the young lady was extremely helpful and knowledgeable. Again, great customer service.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Having to compare vehicle condition in person to online pictures does not work. You can not see scratches, small dents and other issues in these pictures. Interior issues aren't dealt with either. The entire trim panel surrounding the drivers side seat belt is not secure and is kind of just hanging in place. Vehicle exterior very dirty.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

The self pick up was horrible- it took at least a half hour to get through. Also, we didn't understand that our alternate contact was going to be contacted right then and there. The website just said if we were late.

Joshua E. 
Rating:
3.0

The service advisor was very polite and courteous. However the rental process had many flaws. I did not appreciate having to take two extra hours out of my way to pick up a car carrier in Woodland, when the Fairfield location had the same equipment as Woodland facility. Not a positive experience. Also when contacting traffic to ask questions about hitch size was simply horrible, and when asked to speak with a supervisor the individual who answered the call was most rude. I would not recommend U-Haul to others.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Patti02 was very helpful and expedited my rental this morning. Same is true about the young man who checked me back in. The truck ran well, used a lot of fuel and could have used a wash.

THEODORE H. 
Rating:
5.0

Customer did not leave a comment.

Reuben C. 
Rating:
5.0

Make sure the cab is free of used masks, garbage and cup holders cleaned out. Steering wheel was sticky.

MARLENE R. 
Rating:
5.0

Everything was great! Surprisingly easy. Really appreciated the app-based check in. Signage could've been a little bit better – to indicate that the keys were inside the hardware store. That's my only suggestion!

Kathleen H. 
Rating:
5.0

Truck smelled really bad and was dirty

LILA S. 
Rating:
3.0

Basic service, not that helpful just handed me the keys and ramp dirty. Chris the manager at Rancho Cordova, CA where I got the auto transport was professional and very helpful. He made a HUGE difference in my total experience especially after the reservation was canceled several times. You are lucky to have him, a great employee!!!

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

TONI F. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Very nice young lady provided excellent customer service.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Shaston T. 
Rating:
3.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

Fix the brakes! Very bad! And squeaky!

Brian F. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA H. 
Rating:
5.0

Customer did not leave a comment.

forrest P. 
Rating:
1.0

How many idiots does it take to subtract 14676 from 14828? They tried to tell me the truck rented had fewer miles and a full tank of gas. Luckily I checked before I left and found HALF a tank of gas and fifty more miles. I wonder if it's a scam... maybe she won't notice and she'll pay for the additional mileage and fill the tank for us. My husband said the same thing happened to him when he rented a truck from them a few months ago. Will NOT be returning!

CHRISTINA C. 
Rating:
5.0

Great customer service!

Jeremy N. 
Rating:
5.0

I told the salesperson that I did not want the insurance. I was charged for the insurance anyway. Might want to remind them the customer should have a choice. I have AAA coverage which of course also covers any rentals, including trailers.

WILLIAM E. 
Rating:
5.0

Great service!

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

A sign that directs people to the uhaul reservation register when they walk in.

Christopher R. 
Rating:
1.0

They did not come out and inspect the truck. Took advantage of my girlfriend by saying the tank was full of fuel when it clearly was not. I I put 9 gallons of fuel to drive 8 miles

Maria S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
3.0

When ordering the truck we ordered an appliance dolly and a dozen moving blankets which were not in the truck when we picked it up at 7 am. The store was closed at the time so we could not get our equipment for our move. It was a bit frustrating. Moving days are already stressful, this added that much more stress. They credited our bill which was good.

Jimmie K. 
Rating:
3.0

Wasted 30 minutes in the beginning. They gave me keys to wrong vehicle. Had to wait while they went in the back to get the correct vehicle. Other than that service was fine

Judy E. 
Rating:
5.0

Customer did not leave a comment.

Roxanne S. 
Rating:
5.0

Awesome, as always!!!

Stacey A. 
Rating:
5.0

continue the good work

Les H. 
No reviews have been submitted for this location.

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