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Mark G
Customer Reviews for Woods Supermarket 477
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My comments are directed to U-Haul, not this pickup location. I was notified the day before I was scheduled to pick up the trailer that the location had been changed resulting in a 25 mile round trip to get the trailer and another 25 mile round trip to drop it off. This was after receiving other texts through the weekend wanting additional info for the rental. When I picked up the trailer the system wanted my contact phone number, a backup number in case I didn’t answer, and a THIRD phone number in case my backup number didn’t answer! RIDICULOUS! During the 6-7 short hours I had possession of the trailer I received another 7 emails regarding use instructions, drop off and pickup details, and was even sent this email this morning the day after to rate your awful business model. I hope I never have to use u-haul again, but unfortunately that will not probably be the case. You didn’t even adjust the price for the additional cost to me in fuel or time to come get the trailer at a location convenient to YOU. I have used u-haul 4 times in the last 15 years, and this experience was a deal breaker…… no claims, no damages, no issues previously.
TIMOTHY SNice person at this facility, I would go back.
TODD FI had a 5x8 enclosed trailer reserved and was told that location Woods supermarket had the equipment. I got there and all it was available was a 5x9 and a 4x8 in closed. I couldn't use the 4x8 I was hauling sheet goods I took the 5x9 but they wouldn't let me have it until I paid an additional amount. I called U-Haul after immediately getting the trailer and was told someone would contact me at the end of the rental to make that adjustment I was still charged $29 for the rental there was no adjustment made. Could someone contact me to fix this please.
Frederick VHelpful staff. Easy access location
LARRY SNo improvements needed. Pricing was reasonable and staff were very knowledgeable and helpful.
GARY RTell people there is a 1 way charge. I wasnt told & if I was i would have brought it back to the pick up spot
Debby SWhen I rented the trailer online, I chose a drop off location closer to home. The pickup location had a different location in their system. It worked out fine but my original order was not honored. Might be an issue for someone in the future.
Karen BVery helpful, quick, and friendly!
RONNA RStaff was excellent!
James SHad problems picking truck up problems dropping truck off rented appliances dolly needed a small box dolly did not have one had to go to another location to get a dolly then had to return to we're rented truck witch was 50 miles out of my way instead of the location I requested witch was only 5 minutes from where I moved to them wife had to make a special trip the next day to return box dolly to different location
MICHAEL MNo issues and easy process.
HOWARD WI think I received at least 50 emails from uhual over 2 days. All I rented was a 6x9 open ramp trailer for 1 day. Many mistakes were made including the wrong trailer until I happened to catch it the night before. This transaction was handled very poorly. I rented a small truck from them a couple weeks ago and it was fine. We do our grocery shopping at Woods and they are normally very service oriented.
MICHAEL JMy boyfriend had to come up and lift the trailer we have rented several times and this Time was awful
Chelsea KGet the workers training how to get the job done
CHARLES CAwesome and quick return
CAROL JVery friendly and helpful.
KELLIE CNot the correct location. Could not say. There is no uhaul st this woods.
LISA ZIt was great and easy...
DAVID CNothing I'm about to mention is the fault of the location I rented from; it's just overall maintenance items that I noticed during my rental. And I understand the equipment gets constantly moved around from location to location. The drivers' side headlight on the 15' box truck was foggy and extremely dim when driving at night. The front wheel straps on the trailer need some attention—not the straps themselves, but the ratchet portion. They could use some grease or lubricant. One of them came loose and off the tire during the trip back, and I cranked it down as tight as I could get it when loading the vehicle. Thankfully, nothing happened during the trip because of it. The rubber retainers that hold the chain S-hooks in place were either missing or needed to be replaced. We used tape, but some people might not have that or think of it. Otherwise, the staff was fantastic, the equipment was ready to go when I got there, and everything was explained or answered to my satisfaction.
STEVEN Bpeople were great
ROBERT GEverything was Good and it was handled great!!!!
Danny K