Customer Reviews for Woodstock Self Storage
(U-Haul Neighborhood Dealer)

454 reviews

23540 Old Valley Pike   Woodstock, VA 22664

(540) 459-9010

Hours

  • Mon–Fri
    9 am–3:30 pm
  • Saturday
    2 pm–5 pm
  • Sunday
    9 am–12 pm
Special Operating Hours
  • 12/2/2022: Closed

Services at this Location:

Contact Us

(540) 459-9010

23540 Old Valley Pike
Woodstock, VA 22664

Services at this Location:

Hours

  • Mon–Fri
    9 am–3:30 pm
  • Saturday
    2 pm–5 pm
  • Sunday
    9 am–12 pm
Special Operating Hours
  • 12/2/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
3.0

Customer did not leave a comment.

Charles J. 
Rating:
3.0

My final location was in a town that has a UHaul dealer but instead I was sent to a town 10 miles away. Not happy with the extra miles and gas I had to pay.

Aurea N. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Beyond amazing and willing to work with me with any situation. Would recommend to anyone,

MIRANDA N.  |  Overall Experience 
Rating:
5.0

Enjoyed the nice, brand new truck.

Gordon A. 
Rating:
5.0

Customer did not leave a comment.

Mason G. 
Rating:
5.0

He was amazing as we were in a hurry but he made sure to get us in and out as fast as he could.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

Glenna F. 
Rating:
2.0

This is a remote pickup location so used self-checkout and checkin. I reserved Tech, 24 furniture pads and one dolly and spoke to location manager the day prior to pickup and he confirmed pads and dolly would be placed in truck … but they were not

Steve B. 
Rating:
4.0

Not made aware of a more than $50.00 "rental tax" until final bill arrived. That is crazy too much and a nasty surprise for a one day truck rental.

Bill P. 
Rating:
3.0

Be on time for appointment

JEFF W. 
Rating:
5.0

Erika is great!

Peter K. 
Rating:
5.0

Brad was a great helped and helped me after hours above and beyond.

Abra S. 
Rating:
5.0

Nothing about the location. However the fact that the rates doubled in 6 months is ridiculous

William L. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Amber G. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

Brad and Kenny Garman were easy to work with. We were lucky to have a storage area near us which made it so convenient.

Lawrence B.  |  Overall Experience 
Rating:
5.0

The manager, Brad was awesome. He went way beyond the call of duty by showing me the correct hitch and ball I needed to purchase. He then went to the car dealership and loaded the car I had purchased. I had a 3 hour drive back to my home and was confident the car was secure. Thanks Brad for excellent customer service! Barry Clark

Barry C. 
Rating:
3.0

Customer did not leave a comment.

Penny A. 
Rating:
5.0

If we ever need a storage unit again we would definitely use Woodstock Self Storage.

Kathy D.  |  Overall Experience 
Rating:
5.0

Everyone with u haul from Chantilly Va , Manassas,Va To WILDWOOD Fl To return car dolly and truck ,very kindly very helpful

Janice W. 
Rating:
4.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

The person that assisted us provided detailed instruction and advice for loading and traveling safely.

Mark B. 
Rating:
1.0

Have an employee at the office during business hours. Was unable to pick up my equipment as scheduled due to no employees present. Would give zero stars if possible.

Joe K. 
Rating:
3.0

No comment

Chris J. 
Rating:
5.0

Always pleasant to deal with, I've used this location several times in my move to Montana. Nice, professional and helpful!

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Awesome pickup location, the best experience I have ever had!

Douglas G. 
Rating:
4.0

I had to call the site because it was the first time using self dispatch. He was wonderful. Was not on site but came back to help us out.

Rhonda J. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

Tracy T. 
Rating:
3.0

check the tire pressures. One only had 20 lbs.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDACAROL S. 
Rating:
3.0

Better upkeep of office. Mainteance on vehicle.

KRISTIENICHOLE K. 
Rating:
4.0

Truck was making some kind of grinding noise in the front end … very loud. I got my belongings moved in spite of it. Sales staff was friendly and helpful.

DONNAMARIE M. 
Rating:
5.0

Great service!

RICHARD R. 
Rating:
5.0

There isn't much room for improvement. I went, took about 10 minutes or so, I got the keys and off I went. Super easy!

KELISUZANNE K. 
Rating:
5.0

Day to day communication with the on-site manager was not a pleasure, however, the facility is well run. They are good about payment reminders, late notices and responding to emails. They tell you the rules and that's how everyone plays the game. I would recommend them.

Kemper M.  |  Overall Experience 
Rating:
5.0

I felt very accommodated by the manager, who did everything he could to make sure I had what I needed. He also helped me after hours when I could not make the website work for rental return.

SYLVIABRAMKAMP D. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

Was nothing like Kingsport Tennessee. Kind of drab and not very many trailers. Was behind a house it looked like. Loved Kingsport location, Very Professional.

DEBRASUE S. 
Rating:
4.0

I got lucky there were some staff still there (after hours) to help get the trailer off of my hitch! Lesson learned: return during store hours or bring a jack!

DANIEL N. 
Rating:
3.0

Not happy that we had to call and wait, 15 minutes past the scheduled pickup time, for the sales person to arrive to check us in. When he came he was helpful and efficient.

PETERRICHARD K. 
Rating:
4.0

Took some time to get deposit back because they weren't open. Drop off time shouldn't be after close if you do a cash deposit.

AMANDALYNN S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

This is the best location ever. They are helpful and friendly.

SEANLEE I. 
Rating:
5.0

Very helpful at return site. And lots of good information about future uses for trucks, trailers & car carriers.

Alessio E. 
Rating:
1.0

Customer did not leave a comment.

Yipin Z. 
Rating:
5.0

Nothing--best service i have had with Uhaul (and i have used Uhaul alot). They went above and beyond doing great customer service Great job

LARRYDEAN T. 
Rating:
4.0

Customer did not leave a comment.

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

Monica Morgan H. 
Rating:
4.0

Customer did not leave a comment.

ANNEJOHNSON A. 
Rating:
2.0

Receiving facility said tank was 3/4 full and it was slightly below full. Also was told if we returned haul to this location we would be granted more miles. Did not happen. Wasn't happened. Only $35 more charges but expectation Was different.

Richard G. 
Rating:
4.0

Was confused when first pulled into location as there appeared to be no visible office. Once I called staff, they were friendly & helpful. Yes, I would use again & recommend location to others.

Joel B. 
Rating:
3.0

Customer did not leave a comment.

ALLENWILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

XIOMARA M. 
Rating:
5.0

Customer did not leave a comment.

XIOMARA M. 
Rating:
5.0

The doors slide that hooks shut was rusty and difficult to open. But otherwise no issues

Denise G.  |  Overall Experience 
Rating:
4.0

There was no one to meet us, but that was fine. It said on our contract to call when we got there and the person on the phone was easy to chat to. The only improvement would be for Uhaul to make it clearer to customers to use the uhaul.com/share check-in while you are still on location. Telling people to do that AFTER going to the website is too late. Technically we weren't at the location “after hours” it just wasn't manned, so we decided to do the online return, and thankfully my husband did it before we left because although we'd taken photos we didn't know until we logged in that you couldn't upload a photo - you had to use your camera within the website - I get the logic of it (to make sure people don't use old photos/other people's photos), but when you're busy it would be easy to think “I'll deal with that when I get home” and then find that you can't.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Good service.

ROBIN H. 
Rating:
5.0

The guy that helps us was amazing and super informative!

MADELINELEIGH B. 
Rating:
3.0

Really run down storage facility with limited signage that indicates it is a UHaul location. No main office. Just storage units. Kind of creepy.

Raymond K. 
Rating:
2.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Fantastic service and very responsive.

DAVIDHAROLD S. 
Rating:
5.0

Brad was professional and courteous thank you

BARTHAROLD S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

The only thing I had problem with was the app when picking it up after hours. I would suggest going there instead of doing self pick up. The app has issues so it gave me a hard time but Brad was very helpful and came out to help me even though they were closed which was very nice.

NINAMARIE C. 
Rating:
5.0

Customer did not leave a comment.

SHARONDIANE L. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

RALPHLYNN P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHKENNETH K. 
Rating:
5.0

Customer did not leave a comment.

YOGYARAJ K. 
Rating:
5.0

Customer did not leave a comment.

PEDRORAMIREZ B. 
Rating:
5.0

Currently you're trying to charge me again for the U-Haul I don't understand why I took it exactly where it was supposed to go.

Michael B. 
Rating:
1.0

Owner of this location was not at the location in the advertised times. Also, where in the world IS the office?? I was ale to contact the owner by phone for the turn-in, which was a positive.

Bonnie G. 
Rating:
4.0

Customer did not leave a comment.

EUGENERAY K. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
3.0

Attendant should be on time for appointments.

JIMMIEEARL B. 
Rating:
5.0

Customer did not leave a comment.

CLIFTONMOXLEY B. 
Rating:
5.0

Owner was super friendly and professional. Would 10/10 recommend

JONATHANEDWARD B. 
Rating:
5.0

Lower the rate charge for mileage. A lot of people moving because of covid. Give them a break

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

paul C. 
Rating:
3.0

Customer did not leave a comment.

CRAIGTHOMAS L. 
Rating:
5.0

The people were very helpful. They answered the phone even on a Sunday.

Farid E. 
Rating:
5.0

Just keep doing the best you can!! 👍👌👌👍

JOSEJOYA S. 
Rating:
2.0

I set up our rental well in advance. 24 hours prior to pick up, my pick up location was changed from Front Royal, VA (7 miles from my home) to Woodstock, 35 miles away. I had ordered a dozen moving blankets and a furniture dolly, none of which was available.

Michael R H. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
1.0

My issue was with the truck share app. I was to pick up truck at 930, I was there at 915. Went to start pickup the app, would not recognize location. All my phone settings were on. Called for support, was on hold for 25 min, spoke with someone, put back on hold for another 45 min. Ended up having to call dealer rep who came down to rent me the truck. Messed up hole day. Had a crew waiting to move and because of this issue was two hours late! My issue is not with Brad the rep. He didn't have to come after hours but did and I'm thankful for that.

SHANNONONEAL S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

PAMELAJANE M. 
Rating:
5.0

Customer did not leave a comment.

STEPHENDOUGLAS C. 
Rating:
3.0

No one was there. Had to call phone listed multiple times to see where to put trailer. Friendly person. Easy drop off

Keith V. 
Rating:
5.0

The gentleman Brad was very friendly and thoroughly went over the contract with us verifying all of the information. The truck was in okay shape however the passenger mirror was cracked and the “gas saver” gauge I'm positive was broken. Other than that we had no issues with the truck.

Robert M. 
Rating:
1.0

This was the third location I was sent to. When I called to verify they had tvevequipment and what time I would arrive. The gentleman on the phone acted if it was an inconvenience. He told me he's not on site, I don't just sit and wait. I have him an exact time and he was 25 minutes late. No one would answer the phone. I spend an hour getting the equipment after driving 40 miles out of my way.

BRADALLEN G. 
Rating:
5.0

Customer did not leave a comment.

GEORGEDAVID R. 
Rating:
1.0

The representative we have dealt with a few times for different uhaul rentals - always Kate, never ready and full of excuses. We were delayed almost an hour when we picked it up. This isn't the first time with a poor experience .... but our choices are very limited.

SAWYERHOWARD L. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
3.0

I rented one unit and two were reserved. I was charged for first month rent when I was directed to this facility as a participating location in first month free rental with one way truck rental.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top