I will never book from U haul again, I told you the truck was given with 7/8 in the fuel tank and I returned with 7/8. Yet I was still charged for extra fuel. Worst experience, Home depot is better and cheaper too. And they dont scam.
nael u
Customer Reviews for Work It Spaces
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was clean inside the cabin and cargo but the front windshield was filled with snow and ice. Both wiper blades worn out.
Imran DThe check in process took way too long. The U-haul app kept crashing at check in. Once the check in was done it took around 15-20 minutes for a U-haul representative to approve the rental. Once we got access to the vehicle, the dolly that was requested wasn’t in the truck. It took another 2 phone calls to get directed to a location with dolly’s. Upon arriving we were asked to wait in line for 30 minutes before we were served and were given the dolly. Overall the check in and picking up a truck and a dolly took more than 2 hours. Overall terrible customer service.
Isuru WThe self check in process is rather difficult with customer support calls going unanswered or waiting for too long
Geoffrey GThe mobile App wasn’t easy to initiate and didn’t work. I had to call in for help
Remi MGreat
subash gExcellent customer service. Thank you
Anthony MThe computer system is very slow faster wifi would speed things up.
Susan PThe person that I spoke with on the phone who facilitated the pick up was excellent. I would give him a 10 out of 10. He called before during and after, and was extremely helpful in the pick up process. My only complaint is regarding the condition of the 15 foot truck. The noise within the cabin upon acceleration was deafening and made our 12 Hour drive torture for the sound.
Leanne YEnsuring that they review all reservations throughout the day as people book based on their availability/needs. It is hard to reschedule as timelines were set out to get things completed with the rented vehicle.
Brianna C