The check in process took way too long. The U-haul app kept crashing at check in. Once the check in was done it took around 15-20 minutes for a U-haul representative to approve the rental. Once we got access to the vehicle, the dolly that was requested wasn’t in the truck. It took another 2 phone calls to get directed to a location with dolly’s. Upon arriving we were asked to wait in line for 30 minutes before we were served and were given the dolly. Overall the check in and picking up a truck and a dolly took more than 2 hours. Overall terrible customer service.
Isuru W
Work It Spaces
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ajax, ON L1S3Z2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The self check in process is rather difficult with customer support calls going unanswered or waiting for too long
Geoffrey GThe mobile App wasn’t easy to initiate and didn’t work. I had to call in for help
Remi MGreat
subash gExcellent customer service. Thank you
Anthony M