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ANTHONY T
Customer Reviews for Wray Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was an after hours drop off, so there was no person there. So that's the only reason I answered no. Easy drop off and pick up location. I've rented from them before as well.
RICHARD W10/10. Would recommend
JENSON MVery helpful and very kind service. Good price and perfect service.
ERIK RPlastic cover on bumper fell of going done the road, wouldn’t go above 40 miles
Kimberly GThe 10' U-Haul truck I reserved was the cleanest truck I have ever rented. Great job by Wray Mini Storage maintaining their trucks.
Joseph JGreat service
MICHELLE SThis is my local U-Haul dealership, whenever I pick up or drop off they always make me feel like family.
PATRICK MThe truck was clean but the check engine came on and I feel like it could possibly be a misfire which caused me to get horrible gas mileage.
JOSEPH PGood customer service!
DAVID CThis location was great.
TEDDY CHave a total cubed feet volume chart for how much each truck can hold. The bedroom measurement over estimated for me. I definitely could have went with a truck one or two sizes smaller and still fit everything comfortably.
MATTHEW TEverything was well laid out quick and easy.
STEVEN MWas closed and no assist on drop off
Steven RSuper friendly folks behind the counter and accommodating to our special needs.
ROY RThe gas gage indicated the gas tank was on the driver's side of vehicle and it was on the passenger side. Looks like the vehicle was modified. Wasn't able to put gas in tank because the gas tank opening was obstructed.
WILLIAM DThe sales person who helped us was so very nice and friendly. She even came out to help us hook the trailer up. Will be renting again
KIYETA EI can't think of anything to improve! The personnel were friendly and efficient. Renting the truck was easy and easy return!
SUZANNE PThe staff are outstanding. I’ve used the motorcycle trailer several times. The staff make the rental easy. They do a great job.
Karl MNothing
David WGreat service
David WWray Mini Storage has excellent customer service as well as clean rental equipment!
LARINA JThe UHaul app needs work. It’s slow and freezes constantly.
Jereme SThey were very helpful, polite and friendly. They made a stressful morning more manageable
SUSAN PThe customer service was excellent and the vehicle in good condition. Nothing to add.
Joanne SFast and efficient
Stephanie DDon’t change anything. Service and equipment were excellent.
Karl MThere are two entrances side by side. I went in the wrong entrance and it was tough to turn around in the parking lot. Had to leave the wrong lot, cross the street to K-turn, then go into the correct lot. Better marking on which entrance is for Uhaul would be appreciated.
Robert SI have no improvements for this location. The equipment was well maintained and the customer service was excellent.
Lora Lroof leaked
Douglass RNSTR
Shiloh MNone
David WGreat service Ladies! Thank you all!! JD
Jonathan DDrop off was easy at this location. Really friendly.
Rayniery RStaff went out of their way to help me with the drop off. Great staff and good location.
Timmothy Bmore experience handling customers on strict timeframes who take advantage of online checkin before they come in.
Keith MOnly thing I have to say is they should be open a little bit earlier, but great customer service
Kent Avery good, tyvm, Bill
Bill SVery friendly customer service
Rodney BThe Uhaul app did not work properly, I lost an hour having to deal with the app not working and having to talk to two different customer support agent's. Luckily for me an employee at the storage unit showed up and managed to take care of the situation.
Frederick BCarol was more than helpful with my 26ft truck pick up. She walked me through the 24/7 online pickup over the phone. I was a little hesitant to drive the 26ft across country to CA. When the packers said I could fit everything in a 20ft truck Carol stepped up again to find a nearby 20ft that I could use instead. I’m now planning on a safe and easy drive thanks to Carol and Wray Mini Storage.
Crystal HThe office personnel were amazing! Professional and kind. The truck was super clean and mechanically sound. Thank you!!
Pamela SThis is the second time I’ve rented the motorcycle trailer from Wray UHaul. Both times were great. Reservation, pickup, and return were a breeze. The staff are excellent. Welcoming, helpful, and friendly. The equipment is excellent. I can’t say enough good about Wray UHaul.
Karl MThe truck was louder than any I have driven in 54 years of having a class A CDL
Richard WNo improvement needed. The staff at Wray Storage are world class.
Terence BThe location was awesome!! They had everything ready to go. Polite, courteous lady at window in office when I had to go in du eto problem returning through the app. HOWEVER, the app service provider, whatever it is called, was terrible. Very long wait. Not working properly. Had to call due to it not accepting like 20 attempts to upload pics, even when they uploaded just fine. Same issues when returning. It kept spinning on finding your location and would not move past it. Then it wouldn't accept the picture of the odometer reading. We finally had to leave the key in the return box and go back the next morning. Luckily, due to school closures due to potential storm, I was not at work that morning and could go. Otherwise, I would not have been able to go to the location to make sure they found the key. The app is a very bad idea when it isn't working. Local office was great to work with.
Susan FAll good including the after hour app. People at Wray are awesome, friendly and helpful.
Brian GThey done an excellent job
Melissa WThey had the size I needed ( 20 ft) they were very customer friendly and good at their job
Kimberly CI found nothing needing improvement, keep up the great work!
John MNothing
David Wstaff super polite and professional easy in and out 👍
JOHN BOutstanding workers
Jonas BVery efficient and excellent service, check out was quick. Very personal staff.
Mary UI was told I had until the next day with the truck. I returned the truck the same day and was charged double, as if I had the truck for 2 days. Getting ahold of anyone here is impossible here and the office is always closed.
Marlene HThe staff was very friendly and helpful. It was a refreshing experience from another U-Haul facility located close to Fort Bragg, who treated me as another transaction. At Wray Mini Storage, I was greeted, escorted to my unit and invited back for any storage needs I may have or need. OUTSTANDING SERVICE!
Becky S | Overall Experience