I called a few times, on several different days, and only once was the phone picked up. The truck was running when I got there for who knows how long, wasting gas that I have to pay for. The pick up for the truck and bed were after hours and i was told that it would be extremely easy to hook everything up, it was not at all. I had my mover drop me off at the location but even he was having issues and had to watch youtube videos to help hook it up for me, which I then had to pay for his time. It was still not hooked up properly, and at 2 different gas stations strangers approached me letting me know. It is dangerous for customers to have to hook up a bed on their own. I wasn't told that the drop off for the truck and bed were at 2 different locations (at my destination), which I then had to call and change on my drive. i only found out when I looked at the website for something else. It was also at the this location where i learned there was no lock provided, and when booking on the phone, it was not offered to me. The cab was cleaned ok, but the truck was dirty, and a tail light was out.
LAURA L
Customer Reviews for Wyoming Valley Property Management
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When returning equipment to destination place please have somebody to receive the equipment. In my case was Inwood NY nobody was at that location.
ANGEL MGreat customer service.
JOSEPH SBob was very personable. Pick up and drop off was easy. Only concern was my pick up location was changed 4 times which I feel is ridiculous. I will contact UHaul on Wyoming Ave, Bob's location directly moving forward if ever needed.
Dawn PHad to close a show in NY while my husband headed of to open in TX. Was lucky they had one. I had to go a little further to pick it up, but the van worked out perfectly for what I needed. Representative was pleasant and courteous. Sent me out with a full tank and I was able to get quickly onto the road.
ALICE BThe people here were great. My issues were with Uhaul and the moving company recommended on the UHaul site, not the people here, so I am giving them five stars, not UHaul.
William WVery prompt, friendly, and reasonable.
Brian SGreat customer service. Rental went very smoothly. Truck was ready when I got there. No issues
Jaime HOur rentals windshield wipers were horrible and the windshield washer fluid only worked on the passenger side. We drove through extremely thick fog and rain for 90% of our trip and the problem with the wipers and spray made our trip quite more difficult than need be.
Sandra JI've nothing but good things to say regarding this drop-off location. Plenty of room to maneuver an auto transport. And the fellow receiving the equipment was courteous, nice, and professional.
Gary GOwner was very nice, accommodating, and personable. The location and uhaul were both extremely clean. Would reccommend this location.
ALYSSA KGreat place to work with, they went above and beyond
CARMEN M