Customer Reviews for X Treme Connections
(U-Haul Neighborhood Dealer)

Rating:

1.0

Horrible customer service and waited over an hour for a reserved truck and had paid movers that I was charged additional for due to not having truck an hour late

Rating:

1.0

The owner was rude. I tried to ask how to do mobile pickup, and said I was frustrated it wasnt working, and he was dismissive and irritated as soon as I walked in. He also didnt read my order at all, would get irritated when I told him I wasnt sure what I ordered a week ago and it should all be in the actual order online re: insurance coverage, and then he threatened to cancel my reservation "go ahead, say something" . There was barely any talking afterwards and he decided to "offer me some advice" regarding coming into his store and how he feels I should act. First, being frustrated that the mobile pickup option wasnt working is NOT a slam on him. All i said was "Im trying to use your mobile pickup and it wont allow me to?" and I was clear that I knew this was a uhaul problem. He wanted to run my card again (gave it but told him it was precharges already) and asked for my id. But when asked what my name was, i gave the first name and then said "the last name is on the id" My last name is difficult to spell based on hearing it. He was pissed about that. This guy was chauvinistic and racist (firmly believe sex and race played a part here). He literally was pulling a power move. Nice to any guy who came in the store. Dont get irritated when your location offers mobile pickup and someone asks you how to do it. Also dont offer anyone advice when you are just being patronizing and insulting. I dod nothing to deserve any of that. I was frustrated aboit the MOBILE PICKUP that Uhaul said i was supposed to use. The guy was already visibly irritated seeing me on entry. I would never ever use this again.

Rating:

2.0

They are closed on Sundays. So is their lot. We had to go twice to find parking.

Rating:

1.0

I got my reservation in Hellertown when I was there they told me they change the location and the size of the truck to another location they make me waste time and money, they did all that without telling me a word.

Rating:

3.0

No parking Very crowded lot. My original pickup location was on Tilghman street and 13. When I arrived there was no one there Finally she dhowed from the restaurant She did not speak English. She just said “ no uhaul today “. Another person in the area asked her what she meant. She said the person that handled u haul took the day off. This is terrible. I had to rush to another location and it put me in a very tight schedule. I had to return the truck without filling up the fuel which I was charged 8 dollars for. I will think twice before renting from u haul again in the future

Rating:

1.0

I have been double billed, your people charged my card without my permission when I picked up the truck for $99.80, then when I brought it back less then 4hrs later thet charged me again for $69.77. There's no way this rental costs $170. I am filing a report with the police, my bank and the BBB. I chose the Livingston street location because it's in a good area, at the last minute I get a call that I have to pick up the truck at the 7th street location, which is in the ghetto and very sketchy. I couldn't reschedule so I was stuck. This was the worst experience I have ever had, I will never use Uhaul again or recommend them to anyone I know. I am so pissed off and I'm not going to rest until I get my money back and I'm going to seek criminal charges on your agents. they

Rating:

1.0

Engine light was on there was large pieces of glass in the back of the cabin the truck smelled like human feces. And this was the second truck the first one did not even start. The place is to small and is share by a garage which has other cars park in the middle so had to wait for the cars to be moved so we can get our truck

Rating:

1.0

Make sure you check your trucks before renting them out

Rating:

3.0

Check engine light came on while driving , truck was stalling , brakes were barely working .

Rating:

1.0

representative did not take me out to show me the truck. upon getting on the road, I realized the engine light was on. there is a garage and a phone shop attached to the uhaul place. there is barely any room to get the trucks in and out. there is literally room for one car to drive in and no way to drive out. you have to back out. it's crazy! you would have to see it , to know what I was talking about. NOT RECCOMENDED

Rating:

2.0

This location is very difficult to park since it is a repair shop and it has Too many cars. People, however, are friendly

Rating:

2.0

The parking was horrible. To get out the parking lot I had to ask the garage people to move their cars. The truck was dirty too. Also, the steering wheel on the truck was off. I really didn't feel safe driving the truck. Lastly , the Mirrors weren't adjusted and I could barely see.

Rating:

5.0

Customer service at this location was great-staff was helpful and accommodating.

Rating:

4.0

The only downside is some products had requested they did not have. Didnt get charged which was a positive and the woman I worked with was amazing otherwise.

Rating:

3.0

Had trouble getting truck out of parking lot. Cars blocking drive and had to find people to move them. Keep lot open or bring trucks to the front for pickup.

Rating:

4.0

This location wasn't where I reserved my rental, but I was very satisfied with their assistance and professionalism. I arrived at the neighborhood dealer moments after receiving a call from them, stating they didn't have a truck for me. I was then directed to travel 10 miles round trip to another dealer who had a 15' truck available. Not only did this delay our move by well over an hour, it also added additional expense in mileage and gas. If vehicles aren't available to rent, don't take a reservation. A reply to this comment would be greatly appreciated.

Rating:

2.0

Bad customer service

Rating:

1.0

Thats place needs to be blown up. Literally or figuratively. That locale suxke because the qorkers there. They suck seriously attitudes behavior and demenor is poss poor. I would never recommend them nor use them again in this lifetime.

Rating:

1.0

The truck didnt lock. They told me didnt have the equipment i order on the phone. Poor service

Rating:

5.0

All was great and the staff that assisted was exceptional...thank you.

Rating:

1.0

Train people.

Rating:

5.0

excelente attention

Rating:

2.0

Drop off area was not in a nice location. But staff was attentive and professional

Rating:

1.0

Had to park the uhaul on the side of the road and drop off the keys in a box, even though the site was listed online as open and available.

Rating:

5.0

The clerk was very helpful and appalled at my store during the car truck rental in Philadelphia. She suggested I call the company and file a formal complaint. I returned the truck with a half full gas tank so, there go any savings I wanted to have by moving by myself!

Rating:

4.0

Staff was very helpful in resolving some issues w/ the contract set up in Kenosha and the drop off snaf fu.

Rating:

1.0

When I had called 1800uhaul I reserved a 10 foot uhaul with a dolly with straps and when I got there they did not even have that type of dolly there at all. When I reserved it the lady said that they would very poor service and did not get what I requested. Not satisfied with my reservation at all

Rating:

1.0

this location charged mileage i h,ad not taken yet, i was not informed online about this charge,,,it was done when went to the location,,it was supposed to be 49.95 with 1.39 a mile,,,,when i b\return the truck it was notice that i hadn't been filled ,,properly,,will never use this location again or recommend it

Rating:

3.0

Make sure the truck is clean

Rating:

5.0

The truck bed was dirt

Rating:

1.0

Customer Service was horrible . Van needs to be taken off road all indicators were on dashboard . Front tire low had to put air in twice . No walk around vehicle with me just pulled it up got out and walked backed in store . Was assusomr stop and started helping another that came in behind me . Never again will I use this place and the parking is horrible .

Rating:

5.0

Better parking. Wasn't clear where to drop truck off

Rating:

1.0

Well the company can start by making sure your trucks are not crawling with roaches. I had the worst experience in my life. For the amount of over 700 hundred dollars, i shpuld not have had to buy products to bomb and spray down your property for bugs. And now no telling if i have brought any with me to my new place!! I should not have had to do ny of this. I understnd the trucks re used by various people. But thi was just ridiclous. And i drove almost 7 hrs for me to have a infested truck!! Also this location is horrible and there is no where to park. Overall hated everything about this rental.

Rating:

1.0

Couldn't even tell the location was a uhaul drop off the lady that took the truck and my paper work was dressed up in a T-Mobile uniform selling phones the lot was so packed I couldn't even pull in I will never use this location ever again and hopefully no one else does either

Rating:

2.0

Too congested of a location to be renting out trucks- parking lot is too full and hard to navigate. Also, was misinformed about being able to drop the truck at any Uhaul location, and almost incurred additional charges.

Rating:

3.0

Very quick service. Hard to park to get in or out Nice customer service

Rating:

4.0

Pickup and return was prompt and pleasant. Vehicle was clean and ready when I arrived.

Rating:

4.0

Tough location but VERY convenient! Staff was quite helpful over the phone and even more efficient at their location. My expectations were exceeded and I shall use this location again in the future! Thank you!

Rating:

2.0

Make sure the vehicle is better maintained. Customer service needs improvement. Felt like a 2nd tier citizen while in this location.

Rating:

4.0

There was no parking but other than the street and it's a bad location

Rating:

2.0

When the truck was received it had a check engine light on and a traction control problem. While driving it, it was hardly steady. Only reason why I utilized this truck it's because it was the only one available at the time. He told me

Rating:

5.0

Please accept my thanks and appreciation for providing excellent customer service!

Rating:

2.0

The location is very crowded with multiple other businesses in the same building. There was nowhere to park my personal vehicle so I had to street park it. Windshield wipers on the truck were very worn and need to be replaced. There was also a dirty blanket in the cargo area.

Rating:

5.0

Great experience

Rating:

2.0

The van had the side door damaged and inoperable. I was not told about it prior to leaving the store. I almost had an accident due to this. The place is disorganized the employees are unaware of the state of the vehicle, did not do a walk thru. And are somewhat rude . Would not rent from here again

Rating:

1.0

My original request was not filled by the company I chose. I was relocated to this pick up point that was located 10 more miles from my first choice pick up. The provider didn't even bother to look over the truck with me .The gas tank level was lower than quoted on my receipt and there were many things left in the truck that I had to dispose of or be charged a cleaning fee. I was VERY dissatisfied with this company.

Rating:

5.0

It was great. We had to keep the uhaul 2days longer than expected due to weather and they were very nice and understanding.