Customer Reviews for X Treme Connections
(U-Haul Neighborhood Dealer)

438 reviews

232 N 7th St   Allentown, PA 18102
(in Center City Allentown)

(610) 628-4827

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 628-4827

232 N 7th St
Allentown, PA 18102
(in Center City Allentown)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Employee that checked in the return of the truck was very friendly and helpful

Michael R. 
Rating:
2.0

I wanted to use a different location. I was confused by the website and was not expecting to pick up at the N. 7th St. site.

Mark C. 
Rating:
3.0

I did not opt for coverage while reserving the vehicle. But it was added to my bill. I explained that but I was told it's based on my selection while reserving. I am totally unhappy with the billing.

Karthic N. 
Rating:
1.0

Communication was poor and people that work there are really nasty .

Ashley P. 
Rating:
1.0

My trunk didn't work the cables snapped I wasn't able to use the truck I need a refund

Tayyab M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
2.0

The truck had rice all over the floor. I reserved at the 373 w. Susquehanna street address in Allentown but when they got there they told me that someone had not returned the truck. So they sent me to the other location. No phone call to let me know. Started the moving evening on the wrong foot.

Kenneth M. 
Rating:
5.0

Everything was great, from the customer service to the equipment. And best part is, I live 10 seconds down the street from this location.

salomon S. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
3.0

Customer did not leave a comment.

Louis M. 
Rating:
4.0

Customer did not leave a comment.

Jessica C. 
Rating:
3.0

Parking, but it is in center city.

James R. 
Rating:
3.0

I will lead with noting that the customer service was really good - quick, friendly, and helpful. However, my reservation was altered the night before pickup by UHaul. My pickup was moved from a familiar and convenient location (which I selected strategically) to a small scrapyard/garage/electronics store in the middle of a busy downtown with lots of one-ways, pedestrians, meter parking, and traffic. The location itself is very difficult to navigate, especially with a 15' moving truck. The price was too much for 8 hours of use, especially when I found out I was being charged for mileage and gas on top of the rental equipment charge (which was actually the cheapest part). Overall, I was displeased with UHauls pricing and changing my reservation last minute, but was satisfied with the service doing the best they could with such a rough location.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

OK KYONG V. 
Rating:
3.0

Customer did not leave a comment.

Marc K. 
Rating:
5.0

Customer did not leave a comment.

ramiro D. 
Rating:
5.0

Customer did not leave a comment.

carmen J. 
Rating:
1.0

They steal gas money from you. I filled the tank back up to their specifications and they said I left it under their specifications the next morning by two gallons and then charged me for it.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Maggie M. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Keep up the good work!

Farley O. 
Rating:
4.0

Customer did not leave a comment.

Lucas G. 
Rating:
5.0

Great service, fast and professional.

Andrea R. 
Rating:
1.0

Customer did not leave a comment.

DAMIEN B. 
Rating:
5.0

Customer friendly and reliable

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

william A. 
Rating:
2.0

Didn't get any refund

Khaliq C. 
Rating:
1.0

I got over charged by 10$

KEVIN G. 
Rating:
3.0

I never received the deposit back. They don't give me receipt. Then I know why they charge me more then supposed be

Ely C. 
Rating:
3.0

It was difficult getting the uhaul out of the area very small

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

SALDANA G. 
Rating:
1.0

I only had the truck for a couple hours and had to call roadside services. That's ridiculous. I would not recommend using them to anyone. I have rented from Uhaul several times and this has been our worst experience yet. We still have to rent another truck but will be finding somewhere else to rent from next time.

MICHELLE W. 
Rating:
5.0

Service was awesome. Truck Excellent. Able to accomplish my task with ease

Sandra A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

Alfonso V. 
Rating:
4.0

Customer did not leave a comment.

frank S. 
Rating:
4.0

Customer did not leave a comment.

Stella K. 
Rating:
2.0

Don't reschedule customers to different locations the morning of the reservation and expect them to drive a whole bunch of extra miles to location that can't even accommodate a full day rental request because they're closed the next day. Furthermore don't accept reservations for locations that are closed.

Bryan B. 
Rating:
3.0

Hard to park on street.

Alexandru S. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

All good

harold M. 
Rating:
4.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Latiyah L. 
Rating:
5.0

Very good service.

Irma M. 
Rating:
3.0

Customer did not leave a comment.

ivan P. 
Rating:
5.0

Nothing you guys are awesome five stars !!

Chakira F. 
Rating:
5.0

Customer did not leave a comment.

Hawa V. 
Rating:
2.0

The location is a shit show i felt very uncomfortable leaving my vehicle there while renting the dusty dirty and muddy uhaul truck. But the service was pretty good besides that. Still wouldn't recommend to any1 i know

Shaun S. 
Rating:
1.0

Horrible customer service and waited over an hour for a reserved truck and had paid movers that I was charged additional for due to not having truck an hour late

DebORAH M. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

raymond L. 
Rating:
1.0

The owner was rude. I tried to ask how to do mobile pickup, and said I was frustrated it wasnt working, and he was dismissive and irritated as soon as I walked in. He also didnt read my order at all, would get irritated when I told him I wasnt sure what I ordered a week ago and it should all be in the actual order online re: insurance coverage, and then he threatened to cancel my reservation "go ahead, say something" . There was barely any talking afterwards and he decided to "offer me some advice" regarding coming into his store and how he feels I should act. First, being frustrated that the mobile pickup option wasnt working is NOT a slam on him. All i said was "Im trying to use your mobile pickup and it wont allow me to?" and I was clear that I knew this was a uhaul problem. He wanted to run my card again (gave it but told him it was precharges already) and asked for my id. But when asked what my name was, i gave the first name and then said "the last name is on the id" My last name is difficult to spell based on hearing it. He was pissed about that. This guy was chauvinistic and racist (firmly believe sex and race played a part here). He literally was pulling a power move. Nice to any guy who came in the store. Dont get irritated when your location offers mobile pickup and someone asks you how to do it. Also dont offer anyone advice when you are just being patronizing and insulting. I dod nothing to deserve any of that. I was frustrated aboit the MOBILE PICKUP that Uhaul said i was supposed to use. The guy was already visibly irritated seeing me on entry. I would never ever use this again.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Priscila R. 
Rating:
2.0

They are closed on Sundays. So is their lot. We had to go twice to find parking.

alison M. 
Rating:
3.0

Customer did not leave a comment.

lauren G. 
Rating:
1.0

I got my reservation in Hellertown when I was there they told me they change the location and the size of the truck to another location they make me waste time and money, they did all that without telling me a word.

MICHAEL M. 
Rating:
3.0

No parking Very crowded lot. My original pickup location was on Tilghman street and 13. When I arrived there was no one there Finally she dhowed from the restaurant She did not speak English. She just said “ no uhaul today “. Another person in the area asked her what she meant. She said the person that handled u haul took the day off. This is terrible. I had to rush to another location and it put me in a very tight schedule. I had to return the truck without filling up the fuel which I was charged 8 dollars for. I will think twice before renting from u haul again in the future

Robert H. 
Rating:
1.0

I have been double billed, your people charged my card without my permission when I picked up the truck for $99.80, then when I brought it back less then 4hrs later thet charged me again for $69.77. There's no way this rental costs $170. I am filing a report with the police, my bank and the BBB. I chose the Livingston street location because it's in a good area, at the last minute I get a call that I have to pick up the truck at the 7th street location, which is in the ghetto and very sketchy. I couldn't reschedule so I was stuck. This was the worst experience I have ever had, I will never use Uhaul again or recommend them to anyone I know. I am so pissed off and I'm not going to rest until I get my money back and I'm going to seek criminal charges on your agents. they

Sojoania C. 
Rating:
1.0

Engine light was on there was large pieces of glass in the back of the cabin the truck smelled like human feces. And this was the second truck the first one did not even start. The place is to small and is share by a garage which has other cars park in the middle so had to wait for the cars to be moved so we can get our truck

Edwin V. 
Rating:
1.0

Make sure you check your trucks before renting them out

Jermaine A. 
Rating:
3.0

Check engine light came on while driving , truck was stalling , brakes were barely working .

Gabriel M. 
Rating:
1.0

representative did not take me out to show me the truck. upon getting on the road, I realized the engine light was on. there is a garage and a phone shop attached to the uhaul place. there is barely any room to get the trucks in and out. there is literally room for one car to drive in and no way to drive out. you have to back out. it's crazy! you would have to see it , to know what I was talking about. NOT RECCOMENDED

deborah W. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
2.0

This location is very difficult to park since it is a repair shop and it has Too many cars. People, however, are friendly

ralph B. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
2.0

The parking was horrible. To get out the parking lot I had to ask the garage people to move their cars. The truck was dirty too. Also, the steering wheel on the truck was off. I really didn't feel safe driving the truck. Lastly , the Mirrors weren't adjusted and I could barely see.

Sharda S. 
Rating:
5.0

Customer did not leave a comment.

Edgert R. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
3.0

Customer did not leave a comment.

christina alasti C. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

Customer did not leave a comment.

Penny E. 
Rating:
5.0

Customer service at this location was great-staff was helpful and accommodating.

Garrett B. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
4.0

The only downside is some products had requested they did not have. Didnt get charged which was a positive and the woman I worked with was amazing otherwise.

robin M. 
Rating:
2.0

Customer did not leave a comment.

MOOJE C. 
Rating:
3.0

Had trouble getting truck out of parking lot. Cars blocking drive and had to find people to move them. Keep lot open or bring trucks to the front for pickup.

daniel K. 
Rating:
4.0

This location wasn't where I reserved my rental, but I was very satisfied with their assistance and professionalism. I arrived at the neighborhood dealer moments after receiving a call from them, stating they didn't have a truck for me. I was then directed to travel 10 miles round trip to another dealer who had a 15' truck available. Not only did this delay our move by well over an hour, it also added additional expense in mileage and gas. If vehicles aren't available to rent, don't take a reservation. A reply to this comment would be greatly appreciated.

Barton S. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
2.0

Bad customer service

Melody P. 
Rating:
3.0

Customer did not leave a comment.

Chad C. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Luis-Antonio R. 
Rating:
1.0

Thats place needs to be blown up. Literally or figuratively. That locale suxke because the qorkers there. They suck seriously attitudes behavior and demenor is poss poor. I would never recommend them nor use them again in this lifetime.

Gene D. 
Rating:
1.0

The truck didnt lock. They told me didnt have the equipment i order on the phone. Poor service

Yitzak L. 
Rating:
3.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

All was great and the staff that assisted was exceptional...thank you.

ramiro D. 
Rating:
5.0

Customer did not leave a comment.

ABDUL M. 
Rating:
1.0

Train people.

Paul Q. 
Rating:
5.0

excelente attention

Rafael G. 
Rating:
1.0

Customer did not leave a comment.

Marie J. 
Rating:
2.0

Drop off area was not in a nice location. But staff was attentive and professional

Hugh B. 
Rating:
1.0

Had to park the uhaul on the side of the road and drop off the keys in a box, even though the site was listed online as open and available.

Zachary B. 
Rating:
3.0

Customer did not leave a comment.

Gerald O. 
No reviews have been submitted for this location.

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