Customer Reviews for Xenia Stor N Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Xenia Stor N Lock

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Christine H. on

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I have no complaints about the woman who tried to get through apparent unworkable software to check out the vehicle and check the vehicle back in. But the whole system was cumbersome and took a long time. She was so apologetic and embarrassed that she could not process my request in a timely fashion. Will not rent from Uhaul again.

Dawn W. on

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Customer did not leave a comment.

Michael J. on

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Many software problems at location greatly delayed check in and check out. Staff was very helpful but could not get uhaul software to work.

Dan D. on

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Dana B. on

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This is my go-to site when I need to rent a van! The same owner has other sizes of trucks available at the “Southwest Carry-Out” location, also in Xenia, and I HIGHLY RECOMMEND using one of these locations for your UHaul rental needs!

Hugh H. on

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Clerk needs to learn computer program and how to quickly check-out a customer. This is the third time renting here and it takes 30 min. to check-out even though I was the only customer. I register online as well but it never speeds up the process.

carla W. on

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Bill R. on

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Dana B. on

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Great customer service! Easy to rent and return. Will definitely rent from this location again when need arises. Thanks!

Angela W. on

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Service was great. Sales people were awesome.

Ronald K. on

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All vehicles rented in areas and months where snow and ice are possible should have at least a basic window scraper in the vehicle. It is a safety issue. A renter could have a problem even getting to a location to retrieve or purchase a scraper. I believe this is routine for rental cars and should be for U-haul.

DOUGLAS B. on

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Very reasonable prices and friendly staff

JAMES S. on

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Great service

SUSAN C. on

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They did a good job

ALEXANDER J. on

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Karen W. on

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David B. on

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The online process was great and the truck was in outstanding shape. The issue was that the workers at the location seemed to have no idea how the online process worked. Their selection of trucks was very low and location was not very convenient.

Zavaan J. on

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I'm not sure if it was my lack of understanding, but I was never able to engage the cruise control, even after reading the instruction manual. Also, I had to wait several minutes on the clerk who assisted me in signing out the vehicle. Then, instead of serving me, she served the customers that came in subsequent to me already waiting.

Paul C. on

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I will never rent a U-Haul ever again!! I was told I was paying $80 and was charged an extra amount of money!!

marc M. on

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The people were awesome. It was the Uhaul software that was the issue.

Tamyko Y. on

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Staff was really nice and helpful.

Pamela G. on

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I appreciated the kindness of the customer service person who helped me, even though I was late picking up the van I rented. The van itself was in excellent shape; clean and very comfortable! Speedy check in and return.

Greg A. on

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Nice, friendly staff and easy pick up and return. Highly recommend!

Linda C. on

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I had some problems with registration, but it was due more to my lack of experience with my phone. Glad everything worked out! It saved me from using a mover.

Robert B. on

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I reserved on-line to pick up at 8:00AM, which is before the location opened at 10. Your website led through an entire process that was so I could pick it up before opening. Not only did that FAIL (requiring to wait 2 more hours), the 1-800 number you have plastered on your email replied I wasn't authorized to call!! Your on-line experience is terrible. I won't use it again.

Jeanette H. on

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KARYN C. on

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Richard M. on

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Excellent service! Rockstar owners!