Google maps does not know where this location is. Luckily, I had Apple Maps available as well. Customers should be notified of this.
Richard J
Customer Reviews for Ximennas Import & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was ridiculous. We waited 45 minutes to accomplish nothing.. They gave us the trailer without a contract. We drove from Texas to Virginia they called once. I tried 2 times to call them back, they never returned my calls. When we got to Virginia we had no return place for the trailer. I called U-Haul spoke was transferred to several people before a gentleman said they didn’t show a rental on the trailer. He did a contract over the phone and set us up for a place. Then he overcharged my credit card, I had to call and again go through a maze of people before I was told he would make the credit my card. I’m waiting.
Judy DStaff was very helpful.
Scott SOwner is very rude and worker was not very helpful at all. Worker at location practically scolded/insulted me for asking how to raise the trailer off the hitch. Uhaul is too good a company to be associated with a business like this one.
Mario GAll good 👍🏾
Jimmy HThe lady stayed on her phone the whole time. On speaker
Sandra RNo one was there for our appointment time. They called us about 3 hours later to say they were “now” available. What they charged us when we got there was more than the total i got from my online reservation. Put off our whole day and had to extend our move in times because this. would not recommend or rent here again.
Anna DEarlier opening hours.
Jeff DNone was there and no one answered the phone for 2 days. I just dropped off equipment. Two days later I called and they acknowledged it was there. Terrible service. Why are they a drop off location and no one is there.
John DThere was no one available when I went to drop off at 9:30am, even though their open sign was out. From there, I called the phone number on the contract multiple times, with no answer. Sent a text message with no answer and it has been almost 36 hours and still have not had any return calls or texts.
ALLISON HThank you for making this a quick and easy process!
AUTUMN MShowed up a day early (Saturday) to return trailer not due until Sunday. Small business closed down on Saturday because it was raining and so no one was there to accept my return. Called them and they told me to come back on Sunday instead. Really? 60 mile round trip twice in 2 days because I wanted to return equipment 1 day early? On a Saturday? Ridiculous. Not happy.
robert t