The location was ridiculous. We waited 45 minutes to accomplish nothing.. They gave us the trailer without a contract. We drove from Texas to Virginia they called once. I tried 2 times to call them back, they never returned my calls. When we got to Virginia we had no return place for the trailer. I called U-Haul spoke was transferred to several people before a gentleman said they didn’t show a rental on the trailer. He did a contract over the phone and set us up for a place. Then he overcharged my credit card, I had to call and again go through a maze of people before I was told he would make the credit my card. I’m waiting.
Judy D
Ximennas Import & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gonzales, TX 78629
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Staff was very helpful.
Scott SOwner is very rude and worker was not very helpful at all. Worker at location practically scolded/insulted me for asking how to raise the trailer off the hitch. Uhaul is too good a company to be associated with a business like this one.
Mario GAll good 👍🏾
Jimmy HThe lady stayed on her phone the whole time. On speaker
Sandra R