Customer Reviews for Ximennas Import & More
(U-Haul Neighborhood Dealer)

Rating:

1.0

I there was no one there when I arrived to drop off the trailer. The gate was open and pared the trailer in a location I thought would be good. I then tried to find someone- the building was unlocked and no one in site. I called out and looked around then found a number on the gate and called. The first time I called it said the mailbox had not been set up - then I called again and then a lady answered. She said the they were not going to open until 11 that day because of a family emergency. I asked if where I left the trailer was ok and she told me yes. All of this took about 20 minutes so when I got off the phone with her I realized it was after my time to turn in the trailer and I did not want to be considered late so I called her back. She told me that she would not count me late and would send over my receipt shortly. That was at 11:40 am and I received my receipt at 5:31 pm. Dropping off was not a problem but if I had been picking up at this location and this had happened I would have been very upset.

Rating:

5.0

Lupe and her staff were efficient and friendly. The pick up was very smooth.

Rating:

4.0

Good selection of trailers available, including hard to find car haulers. Staff was helpful and friendly. Would definitely use again.

Rating:

2.0

I had several problems from this location They didn’t have the pickup set for 7 am We had to return at 11, when they opened. Next the gas tank was empty Finally the 2 workers did not speak English. They called a woman who did. It was kinda strange

Rating:

4.0

Rating would have been excellent except the equipment I reserved was not available.at the time I had reserved it and it took almost 30 minutes to get an alternative unit approved.

Rating:

4.0

Google maps does not know where this location is. Luckily, I had Apple Maps available as well. Customers should be notified of this.

Rating:

1.0

The location was ridiculous. We waited 45 minutes to accomplish nothing.. They gave us the trailer without a contract. We drove from Texas to Virginia they called once. I tried 2 times to call them back, they never returned my calls. When we got to Virginia we had no return place for the trailer. I called U-Haul spoke was transferred to several people before a gentleman said they didn’t show a rental on the trailer. He did a contract over the phone and set us up for a place. Then he overcharged my credit card, I had to call and again go through a maze of people before I was told he would make the credit my card. I’m waiting.

Rating:

5.0

Staff was very helpful.

Rating:

1.0

Owner is very rude and worker was not very helpful at all. Worker at location practically scolded/insulted me for asking how to raise the trailer off the hitch. Uhaul is too good a company to be associated with a business like this one.

Rating:

5.0

All good 👍🏾

Rating:

3.0

The lady stayed on her phone the whole time. On speaker

Rating:

1.0

No one was there for our appointment time. They called us about 3 hours later to say they were “now” available. What they charged us when we got there was more than the total i got from my online reservation. Put off our whole day and had to extend our move in times because this. would not recommend or rent here again.

Rating:

4.0

Earlier opening hours.

Rating:

1.0

None was there and no one answered the phone for 2 days. I just dropped off equipment. Two days later I called and they acknowledged it was there. Terrible service. Why are they a drop off location and no one is there.

Rating:

1.0

There was no one available when I went to drop off at 9:30am, even though their open sign was out. From there, I called the phone number on the contract multiple times, with no answer. Sent a text message with no answer and it has been almost 36 hours and still have not had any return calls or texts.

Rating:

5.0

Thank you for making this a quick and easy process!