Customer Reviews for Xpress Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Xpress Food Mart

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etta C.
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No coment!

Michael M.
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Customer did not leave a comment.

Jennifer L.
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Charged me double because I booked the truck at 4pm but sat at the store waiting until 630

Charles C.
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Customer did not leave a comment.

REGGIE P.
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I know other store that I've rented from this one was poor compare to them places. And I got rerouted 2 times with my pickup spot also.

James S.
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Despite setting the reservation up online ahead of time, I was still sitting around waiting for it to process and approve me. Seat cover on the driver's side was damaged, and the person inside the store, who I shouldn't have had to have contact with in the first place because the whole reason I did a pick up using my phone was because I wanted to avoid being in contact with people because of covid-19, was rude and unhelpful. This was a negative experience overall.

Ariel M.
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Customer did not leave a comment.

carlos F.
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Customer did not leave a comment.

Carmen C.
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Never is bad service the personal is irresponsible and racismo

Kishor D.
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Customer did not leave a comment.

Tina P.
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I was disappointed to have a $14 safe charge applied to my rental. I had rejected the option in my reservation, so was not looking for that charge when I picked up the rental as reserved. Unfortunately only when I went to check out after using the truck did I realize it had been added at the time of pick up.

JAMES F.
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Customer did not leave a comment.

Ashley M.
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Customer did not leave a comment.

curtis J.
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Customer did not leave a comment.

JUSTIN B.
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Although staff were fairly helpful, the truck was over an hour late for our reservation, delaying time-sensitive moving plans and causing a great deal of frustration.

KAMLESH P.
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very nice job

Vincent M.
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Originally booked this truck to be picked up In Sewell,NJ which is where I live but after I booked the truck the online check-in told me I had to pick the truck up in wynewood,NJ about 12 miles from my house. That was only the start of this horrible experience once I got to the (xpressmart) and received my truck there was clear damage on the driver side of the truck once I got in the truck it smelled like cigarettes and looked like it hasn't been cleaned in god knows how long. There was actually still ash in the ashtray in the middle of The truck and sticky liquid on seats and floors. After I was done hauling my things to my new house I go to return the truck in the morning I get there not only upset that I have to pay $30 in over mileage fees since the pickup spot was changed after I booked But the same gentlemen that went over the truck With me 24 hours prior accused me of damaging the truck pointing out the same clear damage we Both seen 24 hours ago. He then told me” I won't get charged for it “ I then get an email w an attachment showing an accident report from 9:00 am that morning. It was insurance fraud to the max and hopefully this doesn't continue. The gentleman at the xpressmart in woodlynne,NJ should have legal action takin against Him for what he did to me and probably will continue to do to Other customers.

Mitchell G.
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Wrong amount of gas was in vehicle, manager said nothing he can do to change it. Did not show me anything about the truck and made me sign papers before checking out truck

Gerhard V.
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My contract showed the gas at 3/4 full, but the dashboard showed clearly less than 3/4 full, which the U-Haul representative acknowledged but was unwilling to adjust. Very disappointing. Therefore I lost money on the gas, since I had to return it at the 3/4 level.

Kyle K.
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Customer did not leave a comment.

Kenneth C.
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Customer did not leave a comment.

Tynisa C.
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Customer did not leave a comment.

Lillian Q.
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It all was excellent... I couldn't ask for anything to be different. I was able to pick up a clean truck and the customer service was great

Tontia B.
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Van had no ac. Had bad odor in back

CARRIE H.
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Customer did not leave a comment.

THERESE M.
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Customer did not leave a comment.

Terry M.
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Customer did not leave a comment.

Tamirlan I.
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Customer did not leave a comment.

Burke D.
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Excellent and Friendly Customer Service!

Maline T.
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No comment at this time

Gabriel T.
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Customer did not leave a comment.

Kevin C.
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Customer did not leave a comment.

Taylor K.
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They don't have a big enough lot for this many trucks. I was stuck in the middle of the street while they played Tetris with the trucks and then asked me to back it in which I can't do. While I was getting honked at. It was frustrating all around.

Dylan B.
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Customer did not leave a comment.

Richard G.
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This Experience Was One Of The Worse Customer Service And Equipment Experiences Ever!!! From The Credit Card Software Not Working To The Owners Poor Attitude Asking For Cash Instead Of My Credit Card. This Whole Thing Was Totally Beyond Me. I'm Never Using UHaul Again.

Joseph L.
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Customer did not leave a comment.

JAY A.
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The guy try to help me I like that but the truck not be there is bad that wanted my time waiting for the truck and I have to pick up another more big

Carmen C.
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Que Lis vehículos estén limpios y estoy teniendo problemas en recoger el equipo pongo una hora para recogerlo a las 7:30 y la dueña del establecimiento no me quiere dar la guagua rentada hasta las 10 am y yo le digo q yo ka rente para las 10 y me dijo q no me va a dar lo q rente a las 7 am pq es ilegal recoger el equipo rentado a esa hora necesito q verifique si es ilegal recoger un equipo a las 7:30 am mi número es el 8563538359 me pueden llamar y decirme

Karen H.
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Customer did not leave a comment.

falio L.
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Customer did not leave a comment.

Carmen C.
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Yo hice mi reservación para las 6:30 am y la persona no me quería atender hasta las 10 am y yo le dije q yo no hice la reservación para las 10 am y me dio l guagua hasta 1 hora después fue una muy mala experiencia me trataron mal

Anthony P.
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Allow pick up to trucks that aren't blocked and give trucks that aren't filthy. U-Haul has fraudulent practices where they give you a filthy truck and then charge you for someone else's mess.

Edward C.
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Customer did not leave a comment.

Auber A.
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they have a U-Haul at a Indian fast market wtf is that? They barely know English or how to properly explain things so from 19.97 it goes To 60$ I had the truck for about 1 hr and drove it about 9 miles. The entire shit is fucked up I recommend no one to go there go to a OFFICAL PLACE

Michael O.
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Customer did not leave a comment.

KINJALBHAI' P.
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Very nice sarvis very Good job we like

Timothy D.
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Don't use the app. It sucks

RASHIDA W.
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Customer did not leave a comment.

Katrina M.
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The steering on the truck was out of line. We have rented Uhaul trucks a number of times, this one didn't drive or ride well at all. THE UHAUL WEBSITE WAS DOWN (NOT THE FAULT OF THIS LOCATION) which created a stressful start to our day and more hours for people that were moving than we planned.

Noelle V.
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Great experience. Thank You!

Robert C.
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The customer service was horrible. The staff is rude, mocking, and serve as a bigger inconvenience than ever. Moving is stressful, but the harassment I've felt both times at that location made my anxiety worse. Not only was the wait time ridiculous, but I wasn't assisted with anything, so image if I didn't know what I was doing when it came to the truck, or the set up. I was then harassed due to being 2 cm away from half. I had to tell the gentleman not to put his hands on me after him touching my back, shoulder and arm. My overall experience was ridiculous and I honestly expect uhaul to handle their partnership with this location. Since I was told they only pick up and drop off, so the store don't do anything. I have to make 2 more trips in a month, and may have to look elsewhere for my truck rentals.

Jannell R.
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Customer did not leave a comment.

Jignesh A.
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Customer did not leave a comment.

William S.
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When I went to book my reservation through the 800 number at U-Haul I wound up getting bounced around about six times as to where I could pick up my box truck wound up driving to two different locations and was told I needed to go to another location to pick up the actual vehicle. This was a poor experience for my rental and when I called the 800-number to see if there is any type of compensation to be made they said no since I had already signed the contract and pick the vehicle up. I have never experienced such a dis-organized business especially one of the size when trying to deal with a simple rental. I am hoping this is just a one off and not a common occurrence. I wound up returning the rental two days early with a quarter tank more of gas than it was run it with I am hoping that u haul will be able to find some type of compensation for all of the confusion and issues I ran into.

Cynthia T.
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

nannette V.
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Focus on the customer trying to rent your U-Haul until the transaction is completed and not stopping to take care of customers wanting to but lottery tickets and groceries...

Andrea R.
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Great rental experience.

Aaron H.
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there was bugs and glass in the truck tire pressure was low and worker was unfriendly

Anita K.
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There was masonite dust all over the truck, so now there is masonite dust all over everything I own. The manager was rude, and his store stunk like curry and cigarettes. He tried to give me a truck with a cab that stunk like an ashtray. When I asked for one that didn't stink, since I don't smoke, he acted like I was the problem. I will never use this location again.

Zane D.
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The location was convenient and quick, but the online check in took way too long. I was prompted through questions twice. They were the same questions that I completed ahead of time to help with time. I was 30 minutes late because I was directed through so many questions again just to get the key. Checking in ahead of time should alleviate all of that, but it did not in my case.

Casey M.
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Customer did not leave a comment.

Cassidy W.
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Omg a savior. Another location wasn't even able to send a confirmation - couldn't leave the truck there. This was quick, easy, and convenient.

Diana L.
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I've used UHaul many times and never had a problem, but this site was horrible. Filthy van and poorly maintained--I didn't feel safe. Van revved going up gear from 2nd to 3rd/4th gear (I've driven these vans before and have had no problem). In addition, store clerk was really rude to me, and grabbed my phone out of my hands when I told him I couldn't upload the online photos of my license as UHaul's program doesn't interface well with Samsung Note 8's. He snapped, "Don't blame us," then grabbed my phone out of my hands and tried to do it himself on my phone. Of course, he wasn't able to. He had to then use his iPhone. Didn't apologize. I submitted photos to your rep Nickole - it documents how filthy the van was; even the windshield was filthy - and she said someone would contact me, but no one has.

Shivone S.
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Customer did not leave a comment.

dharmesh P.
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Very Good sarvis ??????

Christopher R.
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2nd and last rental from this site. First time the wiper blade fell off on a snowstorm. This time the drivers door didn't close fully. The cashier ordered me to get the rented blankets from the truck and when I brought them in and lay them on the floor, she yelled at me for leaving them in the floor. She confronted me and I told her I paid to use them and I shouldn't have to bring them into the store. She told me I was crazy and needed to go back where I came from. Worst customer service, equipment condition and overall experience yet.

BRIAN K.
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List the additional charges that I was billed when reserving the truck so as not to be surprised it's higher than quoted

Eric S.
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Customer did not leave a comment.

Charles R.
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Customer did not leave a comment.

William D.
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I paid for a moving dolly, but it wasn't there. The truck had a service engine soon light on, andthe clerks in the store didn't believe in using the express check in app. Overall not my best experience. Without the moving dolly, I lost a lot of things.

Peter R.
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Customer did not leave a comment.

Takira C.
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Staff was friendly but info on car was not accurate.

German R.
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Creo que el servicio es excelente y siempre hay oportunidad de mejorar, aunque en este momento no tengo nada que sugerir. Gracias

Jenna L.
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Customer did not leave a comment.

John B.
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The cashier added insurance charges, when I specifically asked for then to be removed in the beginning. They did the same to the woman behind me in line. The truck smelled like dogs and body odor and they clearly want to get more money out of customers.

Patsy J.
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Only have 1 van...need 1 more...and rental should start around 8am....not 10

Gregg T.
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Customer did not leave a comment.

Colleen O.
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Professional and friendly. Dirty truck. Chicken bones on the floor.

robert G.
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Customer did not leave a comment.

Megan F.
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This place is the worst! Overcharged me for miles. Rude man at the counter. Horrible experience.

Roberto M.
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Customer did not leave a comment.

Tameka Y.
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The clerk who assisted me was very very unprofessional, I cannot believe he is representing Uhaul. I would suggest a secret shopper at this location. Please call me for detail information.

Neurys A.
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Customer did not leave a comment.

dharmesh P.
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VERY GOOD SARVIS GOOD PEOPLE

Dominic O.
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Truck was dirty. My driver had to clean the back & the front of the truck before he was able to drive off.

Kanad M.
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Customer did not leave a comment.

danny P.
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Very good sarvis

Sharon J.
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Customer did not leave a comment.

Alexander D.
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Your 24/7 app experience is absolute trash and I'll never use it again. I want to pick my location for pickup and you cant with the 24/7 process. I'll never use it again and to be quite honest, I'm probably never going to use uHaul again because of it.

FRANCIS C.
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Customer did not leave a comment.

SUSAN F.
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Customer did not leave a comment.

Deborah C.
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Customer did not leave a comment.

danny R.
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very nice

Heather C.
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They over charged for miles in total even though I paid for 20 miles on my initial rental. They still calculated it in to charge me for all miles instead of taking off the 20 I paid for initially.

Aleshia O.
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The truck was dirty when I received it. I got charged $14.00 for 2 days for a dolly I never received with the truck. The lady at the store asked if I could sweep the truck because I would get charged after I already received it dirty to begin with.

Jeffrey A.
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Customer did not leave a comment.

Tyla B.
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Customer did not leave a comment.

dharmesh P.
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Very very nice sarvis Goid employ we Happy

George P.
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Everything was great.

No reviews have been submitted for this location.

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