Customer Reviews for Xpress Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Stop lying to people about the prices it's higher than 1995

Rating:

1.0

I was charged for a dolly I didn't get

Rating:

2.0

My truck smells like an ashtray, the price that was quoted, was not the price I paid! I am thankful that the truck was readily accessible and easy to return but I have no other rave reviews.

Rating:

5.0

Good

Rating:

1.0

The location where I was scheduled to pick up my truck did not have my reservation ready and told me my truck reservation was for the day before. When I showed them the reservation for their location and that I was there on the correct day, 2 miracles happened. First my truck reservation changed to a nearby mini mart that rented trucks, AND a taxi driver happened to work there who would take me there for a fee. What a scam! When I got to the mini mart location, in a seedy area, the store manager had a very heavy accent and could hardly be understood. While he waited on me store customers were lining up at the lottery counter making him hurry through my transaction. The extra equipment I reserved was also an issue. The moving bankets were used and repackaged poorly. They were dirty and full of debris... and only 11 instead of dozen... Also, when I returned the rental here at my destination, I was told that the hand truck I was given was not U-Haul equipment. A really poor experience in New Jersey! U-Haul should pull these businesses franchises from them!

Rating:

5.0

The service was very fast. The couple made sure I understood everything. I would definitely use them again

Rating:

1.0

The self service was never assigned and the truck had roaches

Rating:

3.0

To expensive

Rating:

3.0

The older man who checked us is was EXTREMELY RUDE for no reason.

Rating:

3.0

I was overcharged

Rating:

3.0

Have REQUESTED equipment available. (requested dolly was NOT available, had to rent a larger one). Inform people at time of scheduling that the milage rates are DOUBLED on the weekends.

Rating:

3.0

Why to expensive paid almost $600.00 for 2 1/2 days charged $30.00 for someone to put gas in it when it had gas and.$50.00 for the gas. Then $30.00 for late charge late for what. I paid for full day and brought it back earlier and was late paying. The taxes I wasn’t supposed to be charged that considering I did it online and wasn’t my fault the uhaul website and app wouldn’t work that day. Was way over charged on top of the truck was so dirty on the inside I couldn’t really believe it spilled coffee all over the dirt and dust food crumbs on the floor couldn’t barely see out windshield NEVER AGAIN EVER

Rating:

1.0

Worst Uhaul location I have experienced. Horrible customer service.

Rating:

1.0

I wil never use U-Haul again because of the individuals at the Xpress Mart. Misleading info., pricing mishaps and rude woman who works the counter. Very unhelpful. Also, the 800# customer service is awful.

Rating:

3.0

I completed the online registration process before arriving. It still took a long time to get the rental started.

Rating:

1.0

The truck had trash in the back when I picked it up. The man at the counter didn't understand me or didn't care to try and double charged me after I told him I already checked in online he took my lisense and credit card and charged me again. Then blamed me when I told him he wasn't listening. Over all terrible experience and this isn't my 3rd time renting with uhaul.

Rating:

1.0

Check in was horrible. I rented a dolly and it was not included. I opted for the 24/7 mobile check in and it didn’t work. I was onsite for 60+ minutes before it worked. I will never use Uhaul again.

Rating:

1.0

Terrible experience. Dog hair, cigarette ash, trash and dirt in the van. Vendor couldn’t complete the transaction, had to call you guys to do it. 25 minutes to get the van with no one else in the place, and it’s the 2nd time that’s happened. They’re the worst.

Rating:

5.0

very nice people

Rating:

2.0

On November 19,2022 @ 10am my brother went into this location to pick up the rental truck for my move from NJ to PA. The representative was very rude and his customer service was terrible. He stated that I needed to give him my credit card so he can charge my card for insurance . I will never use this location . Thank you

Rating:

4.0

Great

Rating:

1.0

All store employees I dealt with were rude. Very poor customer service!!

Rating:

4.0

Having furniture blankets and a handtruck would help. the clerk at location went above and beyond to secure me the rental when the computer was down.

Rating:

1.0

Picked it up and gas wasn’t at half tank. Returned it at same level I picked it up at and was charged $15 for fuel charge. I even have pictures from my pre trip to prove it!!! Stay away this place sucks.

Rating:

3.0

Stop giving gas empty trucks to start to make your money , stop being so up tight , clean back of trucks from start or have the customer clean the back of the truck after using it , one moving truck smelt like fish it was horrible…..

Rating:

2.0

The truck was lightly sweeped out, not clean but not dirty. It smelled like manure was in it. The van dashboard kept flashing check oil and air was needed in tire. When i went to pick up truck there was difficulty understanding his English and he still wanted to run my debit card when the truck was paid ahead. It was only after he checked his computer he saw I was correct and didn't charge me. It's the first time I used this location because it was closer to my home. The actual place I booked had to send me to them because the truck was not available due to stolen catalic converter. Neither is where I usually rent from with no problem. I will not be using them again.

Rating:

3.0

Your check in and check out process is too long.

Rating:

5.0

Everyone very helpful

Rating:

3.0

El Truck no corrió bien esta dañada la transición Don’t good running the truck the transition don’t good

Rating:

2.0

Uhaul allowed multiple reservations for the same vehicle. System froze and wouldn’t allow us to complete which put us behind. This was after we had gone to a previous location with a confirmed reservation and were told there weren’t any, given a number to call, which did not answer and were rerouted to another person who couldn’t help. Completely disorganized. Will be trying to get the $50 guaranteed if reservation is not available as promised.

Rating:

5.0

Friendly!!!

Rating:

2.0

I used this location twice in one week and both the times they gave me the same broken van. The owner was rude. I could not refuse the van be l because I had deliveries to make.

Rating:

5.0

Super easy process truck was clean

Rating:

1.0

At this location the person was extremely rude! They tried to get me to use my debit card instead of a credit card. Stating my credit card didn’t have a sufficient amount available when I know it did. I even called the card in the store to hear the available credit. It wasn’t until I refused to use my debit that they accepted the credit card. They also charge me for smart move after I stated I didn’t want smart move. When I asked for a refund for the smart move I was told no I would have to contact uhaul because he not refunded from his location. I would never recommend anyone to use this location. Very unprofessional and rude!

Rating:

5.0

The woman I interacted with was super helpful. U-haul had neglected to input my drop-off information into their system and she tracked them down by phone and had it sorted in a few minutes. I didn't have to do anything, which was amazing since I had been moving furniture all day! She was very nice and very helpful!

Rating:

2.0

Car barely started. The man was nice. The woman was rude.

Rating:

1.0

Customer service was very rude not helpful at all. Felt as if he was trying to get over. When asked for someone else to help worker was very very rude

Rating:

5.0

UHaul rep was very helpful and did everything to meet and exceed my requests. Was able to use the truck and return it without excessive mileage. Thanks again!

Rating:

5.0

Nothing

Rating:

2.0

The truck was disgusting. Looked and smelled like it hasn't been cleaned in years. And then they had the audacity to charge ME for the cleaning when I reported the issue.

Rating:

5.0

Very nice sarvish Good emloy 👌👌

Rating:

3.0

Having gone to a 3rd party never had my reservation lost or never put in system. Didn't get truck I wanted but did get 1

Rating:

5.0

Nothing on my end

Rating:

3.0

The representative in the store was not personable at all. Very dismissive and unprofessional. I would not use this location again, but Uhaul service online was efficient.

Rating:

3.0

The car smelled like somebody had smoked 300 cigars inside. Very dirty when we got it. I understand people are reckless when using rentals which is not Uhaul’s fault but we legit got a headache after spending 10 minutes inside the van. Better maintenance of the vehicles inside would go a long way in terms of customer satisfaction. Overall, it got the job done and we will be using Uhaul again in the future whenever we are in need again.

Rating:

5.0

The agent was very nice and polite, they even walked over the car to make sure there was no damages and Ensure I didn't forget anything which was helpful because I was not sure exactly what to check, thank you so much for your help.

Rating:

5.0

Great people

Rating:

1.0

The customer service was HORRIFIC. I made the 24/7 reservation and showed up at 7am like reserved and was treated like I was the largest inconvenience and personally offensive to the lady who "helped" me. It took a male showing up and offering to help to facilitate the transaction. I don't think I've ever had a customer service experience so poor before.

Rating:

2.0

The size truck I reserved wasn’t returned before I arrived so I could not do the contactless checkout and return through the U-Haul app. So when I needed to go inside to resolve it, the agent canceled my original reservation and gave me a larger truck at a higher price (after first saying it would be the same price). Then when I declined the additional insurance on the kiosk, he canceled it and added it back without me knowing. The entire rental cost me twice as much as it should have.

Rating:

1.0

The truck is run down, transmission skips and engine redlines. The employees were extremely unprofessional and disrespectful. I received several threats to have the rental reported stolen due to keeping it an additional day, even though I called to inform them I was keeping it. The wrong card was on file causing a payment declination but i told them I would transfer funds to ensure payment. Even after the payment was processed I was still receiving calls. Will NEVER USE THIS FACILITY AGAIN!

Rating:

1.0

I had a horrendous experience. I doubt anyone will even read this but here goes. I went to the address on my confirmation email. They had no record of my reservation. The woman at the counter was beyond rude and even though I showed her the confirmation email and confirmation text, refused to give me the van I had rented BECAUSE IT WAS RESERVED FOR SOMEONE THE FOLLOWING MORNING. So to reiterate, I, a person, confirmation in hand, was standing in front of her and she refused to rent me the vehicle because it was reserved for someone else. She sent me to another location, telling me she had moved my reservation there. I went to the second location, and they had no record of me. I had to BEG them to let me borrow a different sized vehicle. I incurred extra costs because the second location was further and therefore I racked up extra miles, plus extra gas. I didn’t get an apology or explanation for why my confirmed reservation was lost. So you win, uhaul, you got an extra 14 miles out of my journey. I hope you enjoy it. Capitalism sucks.