The Uhaul app is horrible. Once again I reserve a truck at a place that wasn't available when I arrive. I then have to drive 40 miles out of my way to get a truck and have my day of moving seriously behind. Yankee was great but the constellation prize. Uhaul is a 1 star to me after my recent rental experiences.Shawn D.
Yankee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was fine. My reservation experience was horrendous. I reserved a 26 foot truck, expecting I would need to drive a little to find a truck somewhat near me but I never received a confirmation. I called the day before to ask about the lack of confirmation and to make sure I would be able to find one, I was assured they would get me a truck and confirm by 6pm. At 8pm I still hadn't received a confirmation, I called to see what was going on only to find out all they had were 10 foot trucks. This is unacceptable and I'm livid. I will continue to pursue some kind of reimbursement.Trevor M.
Customer did not leave a comment.John S.
Very happy with my experience with you guys. Will definitely be backMike H.
Customer did not leave a comment.Ivan T.
Customer did not leave a comment.Amanda P.
Fix app when rentingdaniel E.
I wouldn't use moblie app any more nor would I recommend it. It was extremely difficult to log into the web site to get my truck. When I finally got my code it wouldn't open.Arias F.
The office staff was very rude during my experience. I registered everything online like the website said. When i arrived in the office, there was no one in the office. I finally said Hello and she came out said, "im on my break, you need to wait outside". She never gave me a time frame on how long the rest of her break was. After 10 mins a gentlemen who was working on the grounds saw me waiting and he helped me with everything i needed. He was very kind and curious towards myself and got me on my way. The office attendant had no right to tell me to wait outside, and not give a time frame. After all i registered everything online and literally just need the keys to the vehicle.Michael H.
The truck was not ready at my appointment time. And the cab was dirty.Christopher M.
Melanie the on sight manager and Rick the maintenance man were very nice and helpful, the lady in the office was rude and not helpful. We were having technical trouble and she wouldn't even let us in to help. She just made gestures at us.John B.
Customer did not leave a comment.Leonard S.
Less expensive ratesGuillermo V.
Customer did not leave a comment.Yvonne L.
Customer did not leave a comment.Yvonne L.
If it wasnt a Sunday i would recommend this location to another personPatricia S.
Staff could not help us with any step with our reservation or return, because of uhaul policy of pickup/drop off having to be completed with a smart device, on a website that continually rejected requested information! A request of assistance from staff in duty was met with a short remark of â€œ you'll have to call u-haul directly.â€ Rude. U-haul check-in/drop off mobile is absolutely not user friendly, and results in nothing more than customers' wasted time and aggravation. ??Jose C.
Clean the vehicles and check all parts like headlights to make sure they're working. The truck was filthy inside and out, headlight, one was out.Kathy W.
Customer did not leave a comment.Wendy G.
Customer did not leave a comment.JoAnn A.
The service was impeccable!!! The Manager was awesome, very Friendly and nice, I always do business at this location, and the service is always the same!Nathaniel D.
Melanie is the best!Jimmy C.
Check in/pick up procedure took longer than it should have, especially since I had already filled out all of the info online before arrival. No reason that UHaul should need 3+ phone numbers for me!?!? But otherwise the process went smoothly and the staff handled the transaction well, both for check out and return.Gary H.
Customer did not leave a comment.Marquinn T.
So helpful!Dawn B.
I returned the truck during closed hours. all was O. K.TIM W.
I had a very personable experience at this location. They live up to the brandROBYN C.
Customer did not leave a comment.Brendon K.
I don't think anything melanie and her staff were more than helpful as they have always been. They go over backwards to make sure u r akways happyGail m W.
The staff member Melanie went above and beyond to assist us. I have done many business transactions in my 62 years on this planet, but have never met anyone more proficient and genuine than Melanie. Top rating across the board!!!Raymond O.
Customer did not leave a comment.Reg W.
These people played games with the fuel charges. First they said there was more than what was in it, then they said I didn't have the level right and charged me for fuel. I double and triple checked to MAKE SURE it was above where they gave it to me. They're just trying to scam a few bucks. What ever happens to filling the damn thing up. Your policy on fuel sucksPaul K.
Excellent friendly service!Adam E.
The staff at this location was very slow and rude! We had to hook up our own equipment. I don't see how this is even legal. U-Haul would have been held liable if anything would have went wrong. Also one of the tires was worn out. I have pictures.Kenneth S.
Nothing all bases were covered very friendly and professionalMark D.
Customer did not leave a comment.Adrienne H.
The location is great, I would better inform the Uhaul staff about how dropping off at an alternate location could cost more money, many of the staff thought it would be perfectly fine to do so.Crystal L.
Great customer service! Best i have had when renting from UhaulMatthew C.
Great rental experience.First time renting online, but was easy.Joseph P.
Yankee Storage is such a great and friendly place to rent.Angelina G.
The customer service was great. The people I spoke with were polite and very helpful. Thank you!Margaret F.
Can't get any better!Darren S.
Customer did not leave a comment.ross J.
I Haul is great serviceWilliam B.
VERY HELPFULJohn T.
I rented a u haul truck from Yankee mini storage in Beaumont and the truck was in excellent condition and the staff was very friendly and very helpful. I would highly recommend them for renting a truck or for storage.David F.
rented from yankee storage in beaumont ca - great placekathy B.
Customer did not leave a comment.Ruben R.
Friendly. Fast. Efficient. Awesome. A rated!Jamie B.
Great serviceDEBBIE P.
Melinda was absolutely AMAZING. Her coworker was not in and she was in the office all alone. She tended to me and her other client with such ease and was very kind. Customer service was excellent and got the job done! Her upbeat and positive attitude is something that I would recommend any employer to have. She needs a raise or a bonus for her amazing efforts and hard work!Narina S.
The girls were great very friendly and professional made me feel very comfortable about my choice give them five starsMarcus J.
Melanie is attentive and willing to help make everything smooth Great experience as always thanksPatrick W.
Customer did not leave a comment.George N.
Customer did not leave a comment.Lisa M.
Very good customer service!!!Gilbert S.
Customer did not leave a comment.COLETTE S.
This experience was absolutely terrible. To make a long story short I was sent to three different locations and ended up having to go 45 minutes out of my way last minute (was on my way out the door). Then when I arrived the manager that normal does the uhaul stuff was gone (arrived at 1230pm for a 1pm pick up) until 2pm. I managed to get the lady there to help but when I went to get the trailer the plug wasn't long enough so I had to go buy an extension.Skye N.
Customer did not leave a comment.Guy N.
Customer did not leave a comment.Colette S.
I am very upset. The transaction seemed smooth when I went to go pick up the U-Haul. The woman at the front desk was very polite and cordial. She also said I would have the truck for 24 hrs as opposed to 6 hrs which I originally thought. I picked up the truck on a Saturday morning and I returned the truck the same night but after hours and left the keys in the drop off box which she said I could if nobody was there. Flash forward to Monday I received an email of my total bill which I was charged for 2 days which included 2 days worth of the insurance. I call and try to dispute the charges but they said they'd have the manager call me back but never did. I am just disappointedVince V.
It was a very pleasant experience.Phyllis P.
Nothing wrong with Yankee Uhaul experience in generalJoseph K.
Customer did not leave a comment.GORDON A.
Great service the employees go out of there way to helpDale A.
Customer did not leave a comment.Robert G.
I will file a complaint. Air con not working. The truck was. Wiggling and stop . So dangerous that we have to drive slow and twice it stop running. We have to drive 5 hours without air conditioning in the summer heat . I demand a price reduce. Not acceptable.Carlo G.
Yankee Mini Storage employees are fast and very professionalMark S.
Customer did not leave a comment.Charles C.
The customer service and equipment that we received was absolutely perfect. No complaints at all!! Thank you for your professionalism and making our move easier!!Bruno G.
Customer did not leave a comment.Karla T.
Best service I have ever had renting!!!!!Russ H.
The location was closed when returning the truck.Andrew F.
Customer did not leave a comment.Ronnie F.
I moved recently, and had an exceptional experience with my U-Haul rental at Yankee Mini Storage. Melanie was very professional, helpful and kind. I will absolutely recommend YMS to anyone needing a U-Haul &/or storage space.Robert P.
Uhaul sent my information to the wrong location even with a confirmation email stating the correct location. I was lucky a truck was available at the time. The people in the rental office were nice expect one woman. She made me feel very unwelcome and as if I were stupid and a bother because the information was sent to the wrong location.Tiffany M.
Exceptional Customer Service. Melanie and Staff went above and beyond with Customer Service.Sandra T.
Everything with my rental experience was first class.Lance R.
Everything was great.Robert J.
Dropped off during closed hoursMarietta G.
The location was closed when I attempted to drop off the vehicle. There was a sign that said to place the keys in a dropbox. I attempted to contact them later and I got no answer. I just received an email from U-Haul later that said I had an outstanding balance that was going to be sent to collections.David M.
I don't think you can improve. I was a walk in and had my vehicle within 15 minutes. Unit was in great working condition, squeaky clean, and especially no scent of previous user. Plenty of room to place my cargo. Staff always smiling and genuinely concerned about my comfort and ease of transaction. I've used this location more than once over the last 3 years and never disappointed. Please send them my thanks and assure them I will be working with them again soon.MICHAEL G.
Friendly and knowledgeableRick W.
Customer did not leave a comment.Susie T.
Customer did not leave a comment.Susie T.
Very polite staffanita S.
Left key in box had to come back next day started 1/4 tank after detour had slightly less 1/4 tank just a hair short charged $30 for 1gallon no phone # number listed on internet wrong drove back extra 60 miles to make sure they checked in truckGUY T.
Customer did not leave a comment.Glen J.
Customer did not leave a comment.alejandro R.
Customer did not leave a comment.Elizabeth H.
great service couldn't find a better u-haul my truck was ready to go and customer services was excellent at all time. will definitely use them again. thank youNestor C.
Customer did not leave a comment.FRED W.
Customer did not leave a comment.roderick L.
Customer did not leave a comment.steven W.
Customer did not leave a comment.Heather S.
No need to improve! Excellent customer service.Sarah W.
Very respectable amazing experience customer service was awesome they had everything that I needed to help make my move as easy as possibleLaron R.
Customer did not leave a comment.SAL G.
This pickup location was fine. I was originally booked to pick up at a1 plumbing and that was horrible and did not work out.Kyle G.
Customer did not leave a comment.rebecca C.