These Guys are Great at this Location !! ThanksMike T.
Customer Reviews for Ye Olde Gravely
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! Thank you!Elizabeth M.
Customer did not leave a comment.TAMMY J.
I was given a promissory note instead of the proprietor receiving the payments from the card information I sent by two different cards, also the promissory invoice was set to charge me for 600 MI when I actually drove 135 MI, not sure but there was another customer who turned in the same type of truck at the same time I was turning mine in before the proprietor arrived at the office this past Saturday morning, I was dropping the truck I rented off on my way to an appointment two and a half hours away so I couldn't stay or wait for the proprietor to arrive however when I saw he tried to charge one of my cards I called him immediately and told him since the remaining charge was the amount that it was take $100 from one card and the remaining 49 dollars from the second card, he said he would but never charged the card and so when I called them Monday to discuss the overage on the promissory concerning the mileage he never admitted to making a mistake of any sort and just made the correction as if I were the one who had a discrepancy when I was just trying to understand the whole transaction and making sure that they charge was above board and no mistakes were made, Now here we are and he still haven't received the payments so that I can move on especially having to rent another vehicle soon... I just asked that this issue is solved ASAP and that measures are taken that this type of negligence can be minimized if not completely stopped .... Anyway thanks for your consideration !JERMAINE T.
Great as Usual. ThanksMike T.
Customer did not leave a comment.David D.
Customer did not leave a comment.Lamar P.
Customer did not leave a comment.Richard T.
Not a thing,wonderful experienceLARRY J.
Customer did not leave a comment.Roy T.
Super Friendly- ThanksTONIA J.
The owner was very nice and hooked up the trailerMARK R.
great service, rented pull behind a few times in a couple months. Very nice, efficient.RUSTY C.
Great ThanksAbraham C.
Customer did not leave a comment.SETH C.
Great as UsualJOHN W.
Smooth and EasyCURTIS R.
Super ServiceCECELIA B.
Customer did not leave a comment.JOHN W.
Everything was GREAT!!DAIFALLAH A.
Very Helpful and Kind. Thank you !JOHN W.
Customer did not leave a comment.ELLIE R.
Customer did not leave a comment.KENDRA R.
Great customer serviceLUZ B.
I saw everything goodABDALLAH L.
Fast and Friendly Service - Thank youWENDY R.
Customer did not leave a comment.THIERRY M.
The return was quick and uncomplicated. I was in and out in less than two minutes.CYNTHIALEE B.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.TODD W.
Very Helpful and Friendly - Thank you !!Preston R.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.TERTIUS N.
Customer did not leave a comment.CEAIRA D.
QUICK & FRIENDLY SERVICE - THANK YOUADOLFO C.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.JAMES W.
John was very polite and courteous. I made the reservation on line but stopped by in person to see where it was so that on pick up day I knew where to go. I was suppose to pick it up on Monday morning at 9:00. I received a phone call and text message that the cargo van I reserved was not returned yet from the previous party. Obviously it was not his fault but he made it right by honering my rate on a different vehicle so that I would not be compromised by someone elses lack of consideration.The vehicle was clean and comfortable. He even had it warmed up and ready to go since it was a bit chili out that day. Thanks John.Craig S.
Customer did not leave a comment.Patricia W.
Customer did not leave a comment.MACK L.
This was a great experience. However, I wish that it was more clear from the website that I would have to refill the gas tank. That was not a good surprise. I didn't mind, but I felt like that fee was hidden.Olivia N.
Customer did not leave a comment.AMHA H.
The rental process was easy and the equipment was excellentRUNE S.
Customer did not leave a comment.MAYRA L.
Customer did not leave a comment.SARAH V.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.Shane M.
Have people come to this location, very customer frienfly and professionalGabriel S.
Customer did not leave a comment.Tara W.
Excellent experience!RUSTY C.
the guys was very friendlyElicha M.
Phenomenal customerservices thank you so much very happyCarlos J.
Impressed with both the dispatch service as well as the on-site service. both were equally understanding of the situation and were very patient.Jason S.
By far the cleanest Uhaul I have ever used.Meghan T.
Customer did not leave a comment.Richard S.
Consistently reliable and helpful, I appreciate this business so much. I know I can trust Ye Olde Gravely to provide excellent service with no hassles. Always friendly and positive!Keri B.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Matthias E.
Customer did not leave a comment.William P.
Customer did not leave a comment.William P.
Great Experience at Ye Olde Gravely, truck was clean and ready to go. I was on the road in minutes!James P.
Customer did not leave a comment.Diem N.
Took care of refunding the insurance.KEVIN M.
Customer did not leave a comment.George S.
Great customer service! The owner of the establishment called me to give me directions about picking up my van, and then the Uhaul representative called to help me with the check in. It was all easy and affordable.Scott S.
Customer did not leave a comment.VAL Z.
Customer did not leave a comment.Greg E.
Customer did not leave a comment.Wesley O.
Customer did not leave a comment.Diane D.
CL went above and beyond what would have been expected.Joesph R.
Customer did not leave a comment.Beverly D.
Customer did not leave a comment.LUIS S.
The drop off process could not be easier.Ron M.
Customer did not leave a comment.Elmer G.
Customer did not leave a comment.Ian C.
Nice guy down there!peter M.
Uhaul district office from High Point called and ask me to bring truck to Trinity location, which was well out of my way since I could have dropped off at much closer location for me. I did it to be courteous..... Now I see I'm charged for 10 miles of over mileage fees? Really!Barry C.
Customer did not leave a comment.JOSE L.
Customer did not leave a comment.Harvey H.
Customer did not leave a comment.Joseph L.
The fellow who runs this place was awesome.Peter L.
I must say this was probably the best rental truck experience I've ever had. I believe the owner of this location is CL and he probably called me 4 or 5 times after I made my reservation, keeping me updated as to when my truck would be available and he even called around to other locations trying to determine if they had the truck size I needed at the time I needed it. By keeping in touch with me , it allowed me to tailor my travel schedule and I arrived from my 2.5 hour trip right on time to pick up the truck. He was eagerly expecting me with a clean and new truck ready to go! The entire experience with him was beyond excellent. The truck was perfect for my needs and he also helped find me the best location to return the truck when I got back home. Now this is the way to run a small business!!!nick V.
Customer did not leave a comment.George E.
Customer did not leave a comment.Daniel O.
Thank you for a GREAT EXPERIENCE !!VAL Z.
Very HelpfulJohn O.
Have some face to face contact with your customers and explain to their satisfaction the billing costs and the details of the rental. If that had been done I would not be writing you now about your unsatisfactory service. Teach your employees how to be proficient in their jobs and hire someone who gives a dam.sue M.
Customer did not leave a comment.Collen C.
Customer did not leave a comment.Frederick G.
Quick & Easy. Great Service. Thank youTRACY W.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.HANNAH S.
Customer did not leave a comment.BRADLEY K.
Customer did not leave a comment.Roger P.
Customer did not leave a comment.LAURA B.
Quick & Friendly Service - Thanks !!!Tim A.
Customer did not leave a comment.ROBERT D.