Customer Reviews for Ye Olde Gravely
(U-Haul Neighborhood Dealer)

289 reviews

231 S Churton St   Hillsborough, NC 27278

(919) 296-8872

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 296-8872

231 S Churton St
Hillsborough, NC 27278

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy process and helpful staff

KAY J. 
Rating:
5.0

The transition was easy and staff were professional

crystal J. 
Rating:
5.0

Friendly and professional service. Great location.

BENJAMIN L. 
Rating:
5.0

Very Easy Process - Thanks

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

JARRED B. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. 
Rating:
5.0

Rental experience was very simple and everything was as expected. I would rent from here every time.

Thomas V. 
Rating:
5.0

NOTHING EVERYTHING WAS GREAT - THANKS

LIQING L. 
Rating:
5.0

Customer did not leave a comment.

MICAH I. 
Rating:
5.0

Customer did not leave a comment.

PITCHAPONG P. 
Rating:
5.0

Nothing to improve. I have used this location multiple times and each time, the service has been fantastic! The owner is extremely friendly and responsive to phone calls. I would HIGHLY recommend this location.

Kevin C. 
Rating:
5.0

Super Service and Friendly staff. Thanks

WILMA B. 
Rating:
5.0

You could explain like, "how to get the speedometer area lights to turn on and how to open the back of the truck 🚚" ---- for those of us who have never driven a U-Haul truck before.

MARTHA F. 
Rating:
3.0

Customer did not leave a comment.

mary W. 
Rating:
3.0

Still waiting on a refund from a reservation 2 weeks ago from a charge that I decline.

KIETTA M. 
Rating:
5.0

Customer did not leave a comment.

BRYANT B. 
Rating:
5.0

Courtesy vehicle to take you back.

Richard M. 
Rating:
5.0

Everything went smoothly. The owner was friendly and helpful. I have already recommended this location and will do so in the future.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

PITCHAPONG P. 
Rating:
5.0

Gentleman very nice and helpful. Will use this location again.

RICKY C. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Nothing- everything was great and the manager came in off hours to accommodate our rental

VERN J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MALVEN N. 
Rating:
5.0

I can't begin to EXPRESS the complete and TOTAL SATISFACTION given by THIS location... I have used LaMar's location 3 times prior and EACH AND EVERYTIME in the last 4 years I was NEVER DISAPPOINTED... DO YOURSELF A FAVOR AND CALL LaMar, U-HAUL, on Churton Street, Hillsborough, NC... THANK YOU AGAIN LaMar...!!! 👌

ROXANNE B. 
Rating:
5.0

best uhaul experience ever. Thx..

lydia A. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

These Guys are Great at this Location !! Thanks

Mike T. 
Rating:
5.0

Great experience! Thank you!

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY J. 
Rating:
5.0

Super

Mike T. 
Rating:
2.0

I was given a promissory note instead of the proprietor receiving the payments from the card information I sent by two different cards, also the promissory invoice was set to charge me for 600 MI when I actually drove 135 MI, not sure but there was another customer who turned in the same type of truck at the same time I was turning mine in before the proprietor arrived at the office this past Saturday morning, I was dropping the truck I rented off on my way to an appointment two and a half hours away so I couldn't stay or wait for the proprietor to arrive however when I saw he tried to charge one of my cards I called him immediately and told him since the remaining charge was the amount that it was take $100 from one card and the remaining 49 dollars from the second card, he said he would but never charged the card and so when I called them Monday to discuss the overage on the promissory concerning the mileage he never admitted to making a mistake of any sort and just made the correction as if I were the one who had a discrepancy when I was just trying to understand the whole transaction and making sure that they charge was above board and no mistakes were made, Now here we are and he still haven't received the payments so that I can move on especially having to rent another vehicle soon... I just asked that this issue is solved ASAP and that measures are taken that this type of negligence can be minimized if not completely stopped .... Anyway thanks for your consideration !

JERMAINE T. 
Rating:
5.0

Great as Usual. Thanks

Mike T. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Lamar P. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Not a thing,wonderful experience

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Super Friendly- Thanks

TONIA J. 
Rating:
5.0

The owner was very nice and hooked up the trailer

MARK R. 
Rating:
5.0

great service, rented pull behind a few times in a couple months. Very nice, efficient.

RUSTY C. 
Rating:
5.0

Great Thanks

Abraham C. 
Rating:
5.0

Customer did not leave a comment.

SETH C. 
Rating:
5.0

Great as Usual

JOHN W. 
Rating:
5.0

Smooth and Easy

CURTIS R. 
Rating:
5.0

Super Service

CECELIA B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Everything was GREAT!!

DAIFALLAH A. 
Rating:
5.0

Very Helpful and Kind. Thank you !

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ELLIE R. 
Rating:
5.0

Customer did not leave a comment.

KENDRA R. 
Rating:
5.0

Great customer service

LUZ B. 
Rating:
3.0

I saw everything good

ABDALLAH L. 
Rating:
5.0

Fast and Friendly Service - Thank you

WENDY R. 
Rating:
5.0

Customer did not leave a comment.

THIERRY M. 
Rating:
5.0

The return was quick and uncomplicated. I was in and out in less than two minutes.

CYNTHIALEE B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Very Helpful and Friendly - Thank you !!

Preston R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

TERTIUS N. 
Rating:
5.0

Customer did not leave a comment.

CEAIRA D. 
Rating:
5.0

QUICK & FRIENDLY SERVICE - THANK YOU

ADOLFO C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

John was very polite and courteous. I made the reservation on line but stopped by in person to see where it was so that on pick up day I knew where to go. I was suppose to pick it up on Monday morning at 9:00. I received a phone call and text message that the cargo van I reserved was not returned yet from the previous party. Obviously it was not his fault but he made it right by honering my rate on a different vehicle so that I would not be compromised by someone elses lack of consideration.The vehicle was clean and comfortable. He even had it warmed up and ready to go since it was a bit chili out that day. Thanks John.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

MACK L. 
Rating:
5.0

This was a great experience. However, I wish that it was more clear from the website that I would have to refill the gas tank. That was not a good surprise. I didn't mind, but I felt like that fee was hidden.

Olivia N. 
Rating:
4.0

Customer did not leave a comment.

AMHA H. 
Rating:
5.0

The rental process was easy and the equipment was excellent

RUNE S. 
Rating:
4.0

Customer did not leave a comment.

MAYRA L. 
Rating:
5.0

Splendid

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

SARAH V. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Have people come to this location, very customer frienfly and professional

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Nothing

Michael W. 
Rating:
5.0

Excellent experience!

RUSTY C. 
Rating:
5.0

the guys was very friendly

Elicha M. 
Rating:
5.0

Phenomenal customerservices thank you so much very happy

Carlos J. 
Rating:
5.0

Impressed with both the dispatch service as well as the on-site service. both were equally understanding of the situation and were very patient.

Jason S. 
Rating:
5.0

By far the cleanest Uhaul I have ever used.

Meghan T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Consistently reliable and helpful, I appreciate this business so much. I know I can trust Ye Olde Gravely to provide excellent service with no hassles. Always friendly and positive!

Keri B. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Matthias E. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Great Experience at Ye Olde Gravely, truck was clean and ready to go. I was on the road in minutes!

James P. 
Rating:
2.0

Customer did not leave a comment.

Diem N. 
Rating:
4.0

Took care of refunding the insurance.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Great customer service! The owner of the establishment called me to give me directions about picking up my van, and then the Uhaul representative called to help me with the check in. It was all easy and affordable.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

VAL Z. 
Rating:
5.0

Customer did not leave a comment.

Greg E. 
Rating:
5.0

Customer did not leave a comment.

Wesley O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top