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CONRAD N
Customer Reviews for Ye Olde Gravely
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't wait to see the kitty again! So sweet!
LUCAS DCustomer service from Mick was excellent!
LATONYA VI specifically use this location because the people there are friendly and easy to work with. Very efficient.
SCOTT BThey were very professional but friendly, and definitely accommodating. I would recommend to anyone that needs a U-Haul! :)
samantha mThis location is hands down, the friendliest and easiest U-Haul experience! This was my second rental experience from this dealer and, if given a choice, i will only use this dealer! Thank you for making an otherwise stressful move, just a little easier!
DOUGLAS WFriendly,helpful and the product was available. This my go to place for U-Haul!
LARRY CIt was difficult reaching the owner for drop off. Once dropped off and a text sent to document the return, I did not hear back regarding the check in. . I had to call the uhaul customer service at least twice and finally received an email three days after drop off. Customer service also called the business but there was no answer.
TERRI RThis is a self serve location. Wasn't open when I dropped off the trailer so didn't interact with any of the personnel Was very convenient..
KARL SBesides having some delay using the app to pick up the equipment, everything went great. Dealer was excellent to work with and very nice.
James PNothing the gentleman that help me have excellent customer service skills 👌
ANGELA MGreat customer service
JOSE FN/A
JUANITA RGreat experience
REINHARD HUpgrade
WARREN KWe couldn't adjust the right side view mirror. It would have been very helpful if the proprietor had come out to the truck with us to go over everything.
STEFAN MI have nothing to suggest! Easy rental experience!
CYNTHIA ANo personnel on site.
David MPick up & Return was pretty painless. U-haul rep was friendly & accommodating.
Audrey CThis location was extremely helpful, knowledgeable and super friendly. I had had a terrible experience trying to rent from another location. I went to a location that was sent to me by U-Haul via email and text but when I arrived there were no trucks even though I just got off of the phone with U-Haul rep. Two minutes later another individual called me and said that there were no trucks there but there was one near my home. I had spent almost $50 on Lyft rides and was furious that I could have walked to the Churton location. the manager realized my frustration and helped me thru my issues and made my day. 5 stars to this great guy!
CHRISTOPHER DThe person that helped me was very kind. He explained a few questions I had perfectly. I was in and out of there in no time at all. TY very much for making my move a little easier.
Loren AEverything was great, BUT the person staffing the location called and told me that the Uhaul system had made a reservation for the van I rented at 9am, even though I didn't need to return it until around 5pm. It was a large inconvenience for me to bring it back earlier than expected.
SPENCER SThis was the best haul experience I’ve had. The owner made it so easy!
Edward WNo comment, we received excellent service
Billie BFrom my good experience can’t think of a thing!
Kathleen CNothing Mr Keith was sweet and I will only rent from him thank you Mr Keith
Cookie DFast and easy.Gentleman filled out and assisted professionally. THANKS...
steven cGood
Giovani Mthank you for helping us with our move
Paul HAlways very helpful and friendly.
Lance SVery convenient to the office but they are not able to get the 5 or 6 that we need at election time (November) to deliver and pickup equipment so we have to piece it out all over the county. I'd like to be able to reserve from one U-Haul vendor that is, preferably, conveniently located. Nice employees. (Keith)
Orange CVery convenient to the office but they are not able to get the 5 or 6 that we need at election time (November) to deliver and pickup equipment so we have to piece it out all over the county. I'd like to be able to reserve from one U-Haul vendor that is, preferably, conveniently located. Nice employees. (Keith)
Orange CTwo people working when I returned the truck but they wouldn’t answer the phone after 10 calls. The trucks are parked on one side of the bank and the return key drop is on the other. Extremely difficult to find.
James KVery friendly
rondell hMy reservation was for another location but I had to go to this location.
Beverly GThe truck did not have a ramp! How is that even possible???? And when my sister was called and asked if she knew who I was, she said “yes, she’s my sister” and he abruptly hung up on her!
Karen EI have been overcharged by 100.00 i need a rfund of the last payment
Joseph RWas obvious where to drop off U-Haul, once looking around the area. GPS leads to the spot next door, would recommend fixing
Jeremiah Creally nice associate on site, great vehicle. Perfect.
Albert NBest place around for uhaul rental! Reliable and very helpful!
KERI BExcellent customer service! Thank you for helping me to get this moving job done quickly and easily at a very fair cost. Good job!
Joe PI appreciate the quality service! Accessible, convenient, affordable, and reliable, Ye Olde Gravely is critical to my small business’s success. Excellent equipment, too!
KERI BDrop off after hours was easy and straightforward.
Rachel PKip always provides great service.
ROBERT HMy experience was good. No issues
ROGER WI thank you for this location it is a whole lot closer than the Chapel Hill location and I really enjoy renting trucks from him he is a pleasant gentleman to do business with thank you and continue the good work
Loman TJust put keys on desk and left.
ANTHONY HMaybe a little nicer office.
Johnny BGreat service
Feltus JI was very happy with my experience. Very easy to work with.
THOMAS TThe representative on site was very friendly and very helpful. Easy in and out.
BRIAN BThe location was closed but the return process is still easy since everything is online.
Kristoffer LDidn’t realize the tire was bad at the pickup location until it came off on our trip to Florida
Jeffery FThis place even has a taco truck next to it! I would 10000% recommend this location 😌
Miguel IThank you.
BRADLEY VThe truck I picked up reeked of cigarette smoke in the cab. Had to drive with the windows open even on a rainy, cold day. Also, I found that a previous renter had left a bunch of carpet padding in the back of the truck. I returned the truck after the facility closed and had to use the smart phone app to check the truck in. When I reported that the truck needed to be cleaned (because of the carpet padding) I was charged a $25 cleaning fee! I disputed the charge while checking out but have not heard from Uhaul. I also reported the situation via the website but have not heard anything. I tihink I will stick with Penske truck rentals from Home Depot in the future. Much easier to deal with a human.
Jerry K