I was given the wrong vehicle. The truck I was given did not match the vehicle that was on my contract. When I went to return the truck I was not able to do so via the APP because the mileage did not match.amber R.
Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Victoria M.
Customer did not leave a comment.Shakera A.
Ms. Wanda rocks. At first, she seems rude at the same time affectionately calling you honey but it is mainly her straightforward approach. Once I got use to this, her customer service is great, honest, and fair. I will continue to go to her as long as she is there and I have a need to rent a truck.Reggie J.
Customer did not leave a comment.Duane D.
Wanda was professional, informative and kind. Overall great customer service.Keesha R.
Wanda is a diligent about her work. I appreciate her tenacious attitude getting the job done. Kudos! She now has some help I see that just help to move things faster. Many ThanksDiana J.
Customer did not leave a comment.Ruth R.
No need to improve anything. The customer Rep (Alex?) was excellent, the vehicle I reserved was relative new and I paid exactly what was quoted. Great job!Larry W.
20 ft truck I reserved was not available, I was offered a 26-ft truck but that was too big. I asked if they had a 15-ft truck available but they were all sold out. However the agent just remembered a truck that was serviced and was returned earlier in the day and she was able to rent that truck to me at an adjusted rate so everything worked out wellWillie M.
Customer did not leave a comment.Tracey B.
Customer did not leave a comment.Andrenia H.
We love U-Hail I been using you all for years we love Wanda she is super nice very helpfulJames L.
Customer did not leave a comment.Sonja J.
I rent here all the time and never encountered any problems until this rental. I was very disappointed that my rental was not clean upon receiving the vehicle. Also, the radio was not working, the dolly in the back was not secured, the vehicle seemed to need servicing (I'm not a mechanic) but the transmission seemed to be slipping. I was afraid that the truck was going to stop.Wendy B.
The service at this location is excellent. The ladies there are very helpful and accommodating. Will definitely come here again and also recommend to others.DeWanda W.
Great service, everyone is helpful and polite.Gregory L.
Everything was perfect as always from tis location!Teryl S.
Always the best customer service when we come here! I use them every time.Monique F.
Wanda was absolutely wonderful! Our experience with her was top notch!Donald A.
Customer did not leave a comment.Tracie R.
It is really time consuming to reserve the truck after hours. The digital check in and return is not worth the hassel. Book online but check in during business hours to ensure a more pleasant experience.KARIDA C.
Customer did not leave a comment.Anthony H.
Maybe provide a few complimentary supplies for customers who reserve trucks. I had a few pieces damaged yesterday because I should have used moving blankets. A lesson learned for me.Kwana R.
Customer did not leave a comment.PATRICIAANN R.
Always a pleasure dealing with the staff at this locationDinald G.
Quick key pickup faster return m.. helpful service.. no complaints.. would used again !!aaron A.
Fast no mishaps and completely satisfiedCheryl B.
Customer did not leave a comment.Bernard D.
Customer did not leave a comment.Curtis O.
Customer did not leave a comment.RODERICK D.
Suggest hiring additional employees to help with rentals and customers in generalMichelle H.
Although ,I was very pleased with the service . The clerk could have needed some help ! Many ThanksDiana J.
Ms. Wanda and Mrs.Zander are so professional and very kind. It has always been a pleasant experience at their location. Being a retired Realtor, I refer alot of family and clients to them and they always deliver! Thanks again.Reta S.
Customer did not leave a comment.Ninya M.
The representative that assisted us as 1st time customers in this location was PHENOMENAL!! EXCELLENT CUSTOMER SERVICE.Ernestine J.
Customer did not leave a comment.Andrew G.
Nothing...customer service was fantastic. Thank youRobin A.
Customer did not leave a comment.Jeremiah B.
Customer did not leave a comment.Vance D.
Thank you so much! Very professional! Like any other business , dealing with the lack of help has not stopped them from provided personal assistance to all!Haroldlind F.
I can't remember the lady name at the front desk but she was customer focus. There was a minor mix up with my reservations online and what was appearing in the system in the store but without hesitation she offer me the 15' truck instead of the 10' truck for the same price. When I declined due to parking space limitation, she was able to provide me with the 10' immediately and was able to offer the 15' truck to the next customer who also had a reserved a 10' truck. She was going to make it right because it was the right thing to do for the customer. Awesome customer service skills without attitude.Reggie J.
Excellent service! Thank you for caring!VANESSA T.
Great customer service! I can not recall the lady who provided me service, but she was a ONE WOMAN wrecking crew--and provided the very best in customer service. She has some surgery scheduled in a few weeks, and I know that she will be sorely missed. I wanted to be sure to give her 5 STARS for great customer service--it still does exist, and she is a testament to that.carlos. N.
Clean and sanitize the trucks. The truck I was given seemed as if it was going to break down. There was a issue with the tire in a truck I reserved in July. During this pandemic and with COVID trucks should be cleaned daily or cleaning cloths provided to wipe down the steering wheel and other items that will be touched while driving. The staff is always very helpful and professional.Bernita T.
Rear drivers tire was low on air.James S.
Customer did not leave a comment.marta D.
Great experience. Excellent. The bestGary H.
Truck was old and outdated. The gears took so long to change over. Also, the radio was not working which made the moving process long and boring! Recommend better, working trucks, perhaps newer trucks.Brenda M.
Customer service was great!Denean B.
The experience of request a vehicle and not being confirmed until 5:00 the day before was not good. The original pickup location did not have the vehicle as promised. The owner there went out his way to find me an alternate and drive me there. So, pre-pickup was poor, but the rest was very good.Patrick C.
Customer did not leave a comment.William A.
Customer did not leave a comment.Kenneth W.
The reps are efficient and very knowledgeable. However, their efficiency made me feel rushed and partially heard. I barely got my question out before they responded, correctly but hastily. but come off rude when you ask questions. You know the saying it's not what you say but how you say it. Yea that's them. Nonetheless, they provided excellent service and all my needs were met.Brittany M.
Customer did not leave a comment.Dereck B.
Was very friendlyHerbert N.
We rented a pickup and no one could even call us to tell us the person didn't return the truck. Then they wanted us to travel another 15 miles to go get a pickup truck and we said no. We then we had to use 15ft moving truck. Yes, we where charge the rate for the pickup truck. We received the moving truck with maybe a quarter amount of gas. We didn't have time to put the gas in the truck and knew it would be $5.00 a gallon. I was called and was told that l need to read the fine print that if it does not come back with fuel under a quarter of tank, l would be charged $30.00, plus the gas that they put in $25.00. They should up date the website in the morning with the correct information. I would like to be reimbursed the $55.00. The service was not good at all. Upset Customer.Gregory M.
The 2 ladys that worked there do not have good customer service at all. I was told that we couldn't rent a truck because they didn't have any available only to go online to reserve one at the same locationAndre C.
This is the second rimeKatrena S.
Everything was AwesomeCharles W.
The staff at this location were very professional, knowledgeable, courteous as well as attentive to my questions. This has been my second time renting from this location and I have yet to be dissatisfied! I will recommend anyone that wants a u-haul to visit this location.Marvin K.
Customer did not leave a comment.Cary B.
Customer did not leave a comment.Lavon T.
Great experience....The staff at the desk who checked me in were excellent, and fast!!Timothy S.
Very Professional Front Desk Staff.Nakeya P.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.tabitha S.
Customer did not leave a comment.Employment Oppor F.
Customer did not leave a comment.Naymon B.
Customer did not leave a comment.Earl H.
The nice lady who checked me out on Saturday morning was so nice!William B.
Customer did not leave a comment.Edward P.
This is by far the best location I have rented from. Friendly staff, clean environment and overall great experience. Will definitely use again in the future!KENDRA C.
Check the gasjeff M.
Customer did not leave a comment.LINDA H.
Customer did not leave a comment.Earl H.
Very friendly peopleCarl K.
First of all I have three separate charges on my checking account and that is not good so now my account is overdrawn for a charge you are going to hold for 3-4 days. I was not pleased the last time I used UHaul and I am definitely not going to use again. The people at the location were great.Valinda C.
The customer service was outstanding with a friendly environment.Brian E.
Everything was great.Darius T.
Easy and quick pick up and drop off.Natalie S.
Customer did not leave a comment.SHERMEEN P.
Customer did not leave a comment.Dereck B.
Nothing very friendlyMarilyn P.
I wish it was more payment options available other than that I really appreciate the service! I highly recommend this company to my close friends and family! Thanks for being a very professional service I can rely on.Latonya K.
Customer did not leave a comment.Rick P.
Customer did not leave a comment.Tracey T.
The costumer service is great at this location. Alexis was very nice and accommodating. I hope they remain the same way despite how long they are there.atrice J.
Very inviting staff, incredibly helpful, and knowledgeable.Elyse H.
The seating area of the cargo van was in need of a cleaning.Karen H.
Nothing. Keep up the good work.Karen J.
Customer did not leave a comment.Reyna M.
Excellent attentive friendly and responsive what more can you ask of a staff thank youJaime T.
The windshield inside was really dirty and it was raining that day.CHILDRENS A.
Excellent customer service and very accommodating!Jessica L.
Nothing, the staff was excellent!Greggory H.
Customer did not leave a comment.Marisha S.
I had to sweep out the truck, make sure truck is swept.Kimberly P.
Customer service was great, and I didnt have any issues with the truck! Thank youJennifer H.
Customer did not leave a comment.Rhonda W.