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Guia M
Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our visit at this location was such a blessing. The staff was very kind and efficient. We usually use this site and will continue to do so. Excellent, excellent service!
Theresa JThank you for the excelente cervice
Jose AGreat service
Michael PExceptional customer service!!! My ONLY go to neighborhood location when I need to rent a moving truck (big or small).
Regina MSo my previous experience here was fantastic. Rented a truck and I was in/out in no time. Truck was clean and for the most part no issues. This experience was the polar opposite. We arrived to pick up the trailer and we couldn’t get in the parking lot, heck we could hardly get through on the street. People were parked everywhere! There were 3 cars parked in the middle of the street next to the parked trucks blocking the entire lane with people just standing around. I asked my friend to let me off at the driveway (I’m handicapped) and park wherever he could on the street and I’d call him when it looked like he could get into the parking lot where the trailer was parked. I went inside and the line was all the way out the door! It was insane. I cannot fault the agents because what I was gathering from these people is that they were a complete mess and had no idea what they were doing. Finally we got to the counter and the location had no receiver hitches to sell (you have them online for sale) so we ended up having to go to harbor freight to buy one. My friend worked at UHaul and he said they always had those available because people always either didn’t have one or forgot to bring one. That’s a missed opportunity for UHaul to make money in my opinion. You sent $30 down the street to another store. Now for the trailer. After all of this and an hour and a half past our pick up time, we hook up the trailer and the right turn signal and brake lights were not working due to a damaged cable on the trailer. Luckily I had electrical tape in the truck and my friend repaired the damaged spot and got the lights to work. The last thing I want to mention is that when I make a reservation online, I always chose a LaPlata location which is close to my house. Every time my reservation gets changed to Waldorf. There are two laplata, a Newburg and a White Plains location that are closer to me. That added a lot of time for us to return the equipment after a long day of moving things.
Kelly QNo problems with drop off
Leroy WThe service that is given in this establishment is always A-1.
Bryant RVery professional and helpful staff. She listened to my needs and delivered what I needed. Customer service was top notch! Highly recommend this location!!
jannette kEverything went fine. Excellent service.
Barbara WVery friendly and professional staff…by the best U-Haul store I have ever dealt in that regard.
Keith GThe truck was dirty, and had a bad smell, trash from the previous renter was inside.
nolawie aI just love Wanda and her team. They are always so helpful, professional and kind!
Chantelle YThe trucks are usually dirty with old drink stains all over the cup holders and dash. There is also a very old musty smell almost of mildew both times I rented the 10ft truck from this location. However, the customer service has always been great.
Amari WExcellent the fastest drop off I ever experience
Sherise FThe customer service was very friendly, informative and helpful.
Prince KMy experience was awesome & Wanda was wonderful! Would definitely rent from this location again.
Cristy SThe whole process from start to finish was very professional.
Timothy JGreat 👍🏽
Marilyn EN/A
Samuel SProfessional, friendly, and great customer service. Explained the process, displayed patience and understanding with all my questions.
SHANNON JVery friendly and efficient personnel
Robin ENothing to improve on. Entire experience was smooth and problem-free. Thanks!
Douglas OThe staff is very friendly and helped me with everything I needed. I’ve rented from this location before and the equipment has always been clean and serviceable.
Charles SIt needed new wipers and the rubber around the door was falling off. But overall the service was excellent.
CHILDRENS AI said no insurance, he confirmed no insurance, but still charged me 26 dollars, I refused to pay online , but after my finishing the van, and with my disagreement about the receipt, they said someone would call me to double check, apparently no body called me and still changed me insurance !
ZHONGREN ZThe customer service agents at this location were both amazing. They even assisted us to rent a storage unit as well. Thank you ladies, I so appreciate you two!!!
Tiffany HI really wish my entire order could have been completed as ordered, however; the dozen blankets wasn’t available and I wasn’t notified prior to my rental.
Kim KWyona was VERY helpful and professional. Great customer service.
Juanita PElijah was very professional and friendly. Service was excellent from start to finish. Thank You.
Sivoutha VVery smooth transition into and out of rental
Melvin JGreat Service when picking up/dropping off rental truck!
Sean HWell satisfied.
Alton BThe location was fine. The app needs work to allow for easy mobile check in. The app didn’t work for me.
Julia PThe ladies that where there when they first open up. Have very good customer service skills. I will be back again.
Jeffery MProcess was smooth
Patricia BEXTREMELY ez check in and out process.
Bryan MTruck was banged up and sufficient for what we needed but Customer Service was not good at all
Florina rCOUNTER SERVICE STAFF WAS ATTENTIVE AND PROFESSIONAL. PREORDER WAS READY WHEN I ARRIVED.
DAWN MCustomer assistance was excellent from entrance to exit! The reception was of such that we’re glad that you selected our location and look forward to other opportunities to further assist you in the future. If that is the norm, please change very little to get better (your front desk people are already there). Thanks Very Much!
Tommy BThey were wonderful at making adjustments to my requests. They were pleasant to do business with.
Leroy PNeed area where we can park or leave our vehicle.
Alton BThe on-site team was very helpful
Charles BThe gas tank gas not full I used 22 miles. I put 2 gallons of gas and they still charged me for gas. Awful
Gabriela AGreat service
Tracy FGreat Customer Service,
Alexander GNothing, it was a really nice e
Johnny WCheck engine light on the entire rental, truck was very hard to start, couldn't adjust the driver's seat.
Tiffanie JThe truck needs some maintenance when you brake at speed it pulls to the left. A safety issue that should be addressed.
John SEverything was easy there
PHYLLIS WCourteous employees, clean facilities and vehicle. And (at return), line was there. They moved the line along quickly and efficiently.
Carol KPlease send the final total. My bill is $30.00 more than expected..
Jeanette J