Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)

Rating:

1.0

I intentionally did not book this location based on past experience. My booking was transferred and it was downhill from there. I will be calling.

Rating:

4.0

I Returned the vehicle, early with additional gas, and had questions about my charges,also I assume early drop off are acceptable fortunately one staff member was onsite and informed me she would close out the agreement the following day.

Rating:

5.0

Great service and easy access. Thank you!

Rating:

5.0

Truck was clean and well maintained representative that provided service at the counter was A+ five star. Great experience will recommend and will use again in the future.

Rating:

4.0

I was disappointed to find out that I would not be getting the blankets I ordered when I reserved the vehicle online. I had to improvise with clothes in place of the 10 blankets I pre-ordered. It would've been nice for the U-Hall staff at the Waldorf, MD, location to notify me they had no blankets before I found out the morning I picked up the truck. Rightfully, I was refunded the blanket fee once I learned they didn't have blankets. I was just disappointed I wasn't contacted before the day I picked up the truck.

Rating:

1.0

I did not like the end result of this rental experience. I rented a 9' cargo van and the rental charge was shown as $19.95 but on my receipt it says $39.90. Why is there a difference in the charge? Why am I charged an additional day when I returned it on the same day? I rented a 15' two days prior and this rental cost almost as much. Does customer loyalty have any perks?

Rating:

5.0

The young lady was so helpful and kind. Thank you so much for making my moving experience so easy and smooth.

Rating:

5.0

The A/C blew hot air.

Rating:

5.0

Wanda the property manger was great. She go the truck and auto hauler to her location so I don’t have to go to another location to pickup. Her and her staff was a big help. Didn’t see another location to out this but noticed the night I pickup truck and trailer the running lights didn’t work in trailer. Called road side service and the tech that came out was great also. Worked hard to fix the problem.

Rating:

4.0

During my visit, the lady working was by herself and the systems seemed to be going slow however she was very professional and polite in handling phone calls as well as walk-ins. She also had to move and prepare trucks to go out in which she also handled well considering. Her politeness was the reason we didn't mind waiting a few extra minutes.

Rating:

5.0

Great customer service treated me and helped me with anything that I needed very friendly was willing to help. Make sure that my transition on my move was successful. I really appreciate the time they took to make sure that everything was perfect for me.

Rating:

1.0

I wasn’t comfortable with the service received from the 3rd party vendor today at Your Storage Space in Waldorf, MD. They told me to leave my key and they’d check it in tomorrow morning during truck return. Mind you I pick up the truck at 10am and they didn’t say anything about checking it in the morning. Notwithstanding I was able to check it in on the app via mobile, but it just didn’t seem like they were attempting to be helpful. Mind you as I was leaving another 26’ truck was pulling in clearly for drop off. This was like 4:00 pm on the dot. The Your Storage Space manager spoke with him in the parking lot for which I only could assume was the same treatment I received. Really I just wanted my receipt but I was told to do the self service mobile return. But why wouldn’t the customer rep be able to print my receipt if I can access my receipt via the app? Also they tell U-Haul customers to park in BJs parking lot across the street but park on-premise themselves. So be prepared to evade traffic at pick up and drop off.

Rating:

5.0

Find ways to implement AI into your reservation process. It’ll help alleviate some of the stress associated with dealing with customers.

Rating:

2.0

The truck was the worst uhaul I ever rent, and I've have rented quite a few.

Rating:

5.0

Staff was very professional, kind and knowledgeable about the process.

Rating:

1.0

I booked the rental three weeks in advance and added dolly equipment to help with the move. When I arrived, I was informed there was no equipment and what I’m guessing was the manager did not care at all. No apology. I was just asked if I wanted the truck or not. Absolutely horrible service. I will not return to that location.

Rating:

4.0

I returned rental van and was charged for gas which I returned with a full tank. Also tried to close my storage unit since I emptied it out on the 14 July 2025. I was told it would be processed at the end of the month. Why it is being processed then makes no sense unless your Company doesn't want to refund what I didn't use.

Rating:

5.0

Staff is super friendly and helpful.

Rating:

5.0

Great customer service in and out

Rating:

5.0

N/A

Rating:

5.0

Awesome spot, and you can grab the truck whenever, which is a win.

Rating:

3.0

The change oil light was on.

Rating:

5.0

Awesome customer services

Rating:

5.0

Very Professional staff members, provided "Second to None" - Customer Service.

Rating:

4.0

I rented a trailer. I had to hook it up myself at the direction of the lady who worked there. I don't mind doing it, since this was a pretty small trailer, but if I had a larger trailer, it could have been a problem.

Rating:

2.0

Truck was fine; no issues. Billing was fraudulent. Took a phone call with photo documentation to correct and receive a refund.

Rating:

5.0

Great location

Rating:

5.0

The U-Haul representative who assisted me with my rental was both extremely professional and courteous! My experience with U-Haul at the St. Nichols Drive located was tremendously satisfying. 5-Stars to the representative who handled by rental.

Rating:

5.0

Wonderful service!

Rating:

5.0

Every thing is great.

Rating:

5.0

The rental process was pain-free, and the staff was terrific to work with.

Rating:

5.0

The staff here is the best. They treat you like family. I have used them twice and would highly recommend them.

Rating:

5.0

Very helpful and friendly, both in the office and over the phone.

Rating:

5.0

Very seamless, easy I will be back when in need them!!!

Rating:

5.0

A+++++

Rating:

5.0

I reserved the truck I needed online. Very easy experience! When I went to pick up the truck everything was ready for me. And returning was also very easy. Office staff was very friendly and efficient. I will definitely use this site again if needed.

Rating:

5.0

N/A

Rating:

2.0

After making a reservation, I get there and the equipment I reserved was not in stock. There was no effort to reach out and let me know beforehand to make other arrangements.

Rating:

5.0

Very friendly and informative staff

Rating:

3.0

Fix the trucks..left wheel was wobbling. Truck was hard to start. Left message no return call.

Rating:

5.0

From beginning of rental customer support provided all information needed for smooth mobile rental Thanks

Rating:

5.0

Great experience.

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

Everything was good I can't recommend anything at this time

Rating:

5.0

Everything was arranged, fast check in check out, no questions, excellent staff you have!

Rating:

5.0

Nothing to improve. Prompt and courteous representative. Easy pick up and drop off. Nice and convenient facility.

Rating:

1.0

Let the mileage person put down was incorrect. I merely went to my storage unit twice and I live 5 miles away for service.

Rating:

4.0

They marked the gas below what I returned it as. I returned it one quarter tank from full just like I received it. And it was trash and a picture tucked under the seat. I put the picture next to the key return on the bottom. I’m sure someone is looking for it.

Rating:

5.0

Great experience! !

Rating:

5.0

That staff was friendly and great no need to change anything

Rating:

5.0

Good job

Rating:

5.0

Truck road very rough

Rating:

4.0

I got charged a fuel fee even though I put gas in the vehicle (more than what I used) before I returned it. I sent an email to U-Haul but have not received a response. Poor customer service for U-Haul.