The rental process was pain-free, and the staff was terrific to work with.
ALLAND L
Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff here is the best. They treat you like family. I have used them twice and would highly recommend them.
FELICIA OVery helpful and friendly, both in the office and over the phone.
GARY PVery seamless, easy I will be back when in need them!!!
Esha MA+++++
Sean GI reserved the truck I needed online. Very easy experience! When I went to pick up the truck everything was ready for me. And returning was also very easy. Office staff was very friendly and efficient. I will definitely use this site again if needed.
Lisa GN/A
SEBRENNA WAfter making a reservation, I get there and the equipment I reserved was not in stock. There was no effort to reach out and let me know beforehand to make other arrangements.
TIMOTHY TVery friendly and informative staff
SANDRA MFix the trucks..left wheel was wobbling. Truck was hard to start. Left message no return call.
Danielle BFrom beginning of rental customer support provided all information needed for smooth mobile rental Thanks
Stacey CGreat experience.
KENNETH CStaff was very friendly and helpful
GERALD BEverything was good I can't recommend anything at this time
Artemus WEverything was arranged, fast check in check out, no questions, excellent staff you have!
PAUL MNothing to improve. Prompt and courteous representative. Easy pick up and drop off. Nice and convenient facility.
Gregory WLet the mileage person put down was incorrect. I merely went to my storage unit twice and I live 5 miles away for service.
Paul PThey marked the gas below what I returned it as. I returned it one quarter tank from full just like I received it. And it was trash and a picture tucked under the seat. I put the picture next to the key return on the bottom. I’m sure someone is looking for it.
Nicole DGreat experience! !
Paul SThat staff was friendly and great no need to change anything
JAMES WGood job
EBENEZER STruck road very rough
VICTOR TI got charged a fuel fee even though I put gas in the vehicle (more than what I used) before I returned it. I sent an email to U-Haul but have not received a response. Poor customer service for U-Haul.
BERNARD WThe service was outstanding; keep your standards high and customers will overwhelm your schedule.
JOSEPH LIs was so quick and easy.
CHARLES NReduce cost
Chafack TBe sure all equipment that was asked for is on the truck. I was charged for a extra dolly and furniture dolly that I did not receive.
tieshia dOur truck was not ready for pickup at the scheduled time
SOPHIA SThe truck (AE38221) was clean, but run down and outdated. Hopefully, not all their vehicles are like that one. No power locks, seats, windows or mirrors. Rough steering, rickety ride and forced power. Hard if you're driving solo. The office staff was great. They were friendly and professional and made the rental process easy. Yes, I would recommend this location and yes, I would use this location again for U-Haul rental.
Kimberly BThe staff was very pleasant.
TANYA CThe staff on duty upon my pickup were absolutely wonderful. I plan to return to this location upon my departure from Maryland in the very near future.
FELICIA OAlways Outstanding customer service and great service
MELVIN BThe woman who assisted me was very patient, professional and courteous. I would recommend this location to anyone that needs moving equipment.
Chris LThe truck was ragy.
Jacqueline GGreat customer service
TONYA LThe people there were very nice but i woke up the next day charged double what I was originally told it would cost. I wasn't informed that I needed to refill the gas and that would be an extra charge if I did not. I rented a U-Haul once before and had no issues with not refilling gas. Also, I ended up getting stuck in dead-stop traffic which added more miles to my trip. Nice people but the communication needs to be much better. I now have a $300 charge instead of $150. Be cautious when reserving.
Devon DYour employees are great. Very professional.
DANIELLE Wcheck the brake. The one we drove was having a break issue
Jerome MWanda Cave is nothing but the best person who has helped me. God bless her!
PHILIP JStaff is always very friendly and helpful. My favorite U-Haul location.
STEVE JEasy place to find, clean neighborhood and had a drop box which was awesome
PIERRE LI think have 2 of each vehicle in case someone needs it while one is out. The service was excellent and the employees very friendly nice and knowledgeable.
Nicole DGreat customer service
SUZANNE Anothing to improve. Great customer service. Friendly, professional, and accommodating.
RICHARD CTruck was old
GELESTER PThe team here is awesome! I will always come to this location for any uhaul or storage needs!
Thomesha HMy recive please only use 57 mileage
RAFAEL CVery professional experience. Everyone was willing to help us.
MALCOLM T