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Eric B
Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was the worst uhaul I ever rent, and I've have rented quite a few.
Michael BStaff was very professional, kind and knowledgeable about the process.
Lisa LI booked the rental three weeks in advance and added dolly equipment to help with the move. When I arrived, I was informed there was no equipment and what I’m guessing was the manager did not care at all. No apology. I was just asked if I wanted the truck or not. Absolutely horrible service. I will not return to that location.
Crystal DI returned rental van and was charged for gas which I returned with a full tank. Also tried to close my storage unit since I emptied it out on the 14 July 2025. I was told it would be processed at the end of the month. Why it is being processed then makes no sense unless your Company doesn't want to refund what I didn't use.
Catherine BStaff is super friendly and helpful.
DARNELL JGreat customer service in and out
CHARLENE SN/A
Tanya HAwesome spot, and you can grab the truck whenever, which is a win.
Juan CThe change oil light was on.
Deron TAwesome customer services
CORRINE JVery Professional staff members, provided "Second to None" - Customer Service.
GARY CI rented a trailer. I had to hook it up myself at the direction of the lady who worked there. I don't mind doing it, since this was a pretty small trailer, but if I had a larger trailer, it could have been a problem.
Travis TTruck was fine; no issues. Billing was fraudulent. Took a phone call with photo documentation to correct and receive a refund.
BRIAN RGreat location
JAMES RThe U-Haul representative who assisted me with my rental was both extremely professional and courteous! My experience with U-Haul at the St. Nichols Drive located was tremendously satisfying. 5-Stars to the representative who handled by rental.
WILLIE KWonderful service!
FLOYD NEvery thing is great.
Gene RThe rental process was pain-free, and the staff was terrific to work with.
ALLAND LThe staff here is the best. They treat you like family. I have used them twice and would highly recommend them.
FELICIA OVery helpful and friendly, both in the office and over the phone.
GARY PVery seamless, easy I will be back when in need them!!!
Esha MA+++++
Sean GI reserved the truck I needed online. Very easy experience! When I went to pick up the truck everything was ready for me. And returning was also very easy. Office staff was very friendly and efficient. I will definitely use this site again if needed.
Lisa GN/A
SEBRENNA WAfter making a reservation, I get there and the equipment I reserved was not in stock. There was no effort to reach out and let me know beforehand to make other arrangements.
TIMOTHY TVery friendly and informative staff
SANDRA MFix the trucks..left wheel was wobbling. Truck was hard to start. Left message no return call.
Danielle BFrom beginning of rental customer support provided all information needed for smooth mobile rental Thanks
Stacey CGreat experience.
KENNETH CStaff was very friendly and helpful
GERALD BEverything was good I can't recommend anything at this time
Artemus WEverything was arranged, fast check in check out, no questions, excellent staff you have!
PAUL MNothing to improve. Prompt and courteous representative. Easy pick up and drop off. Nice and convenient facility.
Gregory WLet the mileage person put down was incorrect. I merely went to my storage unit twice and I live 5 miles away for service.
Paul PThey marked the gas below what I returned it as. I returned it one quarter tank from full just like I received it. And it was trash and a picture tucked under the seat. I put the picture next to the key return on the bottom. I’m sure someone is looking for it.
Nicole DGreat experience! !
Paul SThat staff was friendly and great no need to change anything
JAMES WGood job
EBENEZER STruck road very rough
VICTOR TI got charged a fuel fee even though I put gas in the vehicle (more than what I used) before I returned it. I sent an email to U-Haul but have not received a response. Poor customer service for U-Haul.
BERNARD WThe service was outstanding; keep your standards high and customers will overwhelm your schedule.
JOSEPH LIs was so quick and easy.
CHARLES NReduce cost
Chafack TBe sure all equipment that was asked for is on the truck. I was charged for a extra dolly and furniture dolly that I did not receive.
tieshia dOur truck was not ready for pickup at the scheduled time
SOPHIA SThe truck (AE38221) was clean, but run down and outdated. Hopefully, not all their vehicles are like that one. No power locks, seats, windows or mirrors. Rough steering, rickety ride and forced power. Hard if you're driving solo. The office staff was great. They were friendly and professional and made the rental process easy. Yes, I would recommend this location and yes, I would use this location again for U-Haul rental.
Kimberly BThe staff was very pleasant.
TANYA CThe staff on duty upon my pickup were absolutely wonderful. I plan to return to this location upon my departure from Maryland in the very near future.
FELICIA OAlways Outstanding customer service and great service
MELVIN B