Customer did not leave a comment.Pamela J.
Customer Reviews for Your Space Storage St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Adrian M.
Customer did not leave a comment.Timothy G.
I absolutely love this place. She walked me through the process for getting a truck and when I came and picked it up they were so nice. Their personality wins me over!! The truck was clean and had a full tank. No smells...im good to go!Karida C.
I am always happy with the service at this location. The staff is extremely helpful and knowledgeable.William B.
Customer did not leave a comment.Rhonda B.
I went in on 4/9 to see if I could rent a uhaul until sat afternoon, the First Lady was checking and trying to see if one was available, another lady came in and immediately was like nope we have nothing, I don't have anything unless it comes back at midnight. I went home got online and reserved a uhaul to do a pick up for 9 am on 4/10, I had no issues with pick up or drop off, I really just don't understand why I was told no but could go online and rent it for the same location. I usually don't have any issues with this locationShantyl C.
The staff at this location are EXCELLENT! Very personable, friendly and professional. Every experience Ive had here, from buying moving supplies, securing a storage unit, renting uhauls, the experience is always lovely. Thank you to Ms Zandra and her staff!Candace G.
Great facilityJames R.
Stop renting dirty trucks with filthy interiors to your customers. The inside of the cab of the truck was filled with dog hair all over the seats and smelled of dog. Not a good representation and some folks are allergic to this. Why is this being allowed. The previous renter or person responsible should not be allowed to do this. It was disgusting to say the least. Who wants dog hair all over their clothes? Keep your pets at home.Robert W.
Customer did not leave a comment.Russell L.
Customer did not leave a comment.Anthony T.
Customer service was excellent just keep doing the good work how customers are treated is very important for reason to come back and refer. We received an excellent service. Thank youSARA G.
Excellent service!Cecil S.
Absolutely nothing. If something is not broken, you can't fix it.Lazarus T.
The ladies that were in there when I went it there was excellent she even found out a few more things for me when she pulled my account up. I can't remember her name but she was sooo awesome! I will definitely be coming backðŸ¤—Ernest A.
Last minute need and everything was perfectBrandon G.
Great service and truck smelled super clean.RAYVON M.
The outside computer check in was a hot mess. Fortunately, the staff was professional and more than made up for the system failure. It made me over an hour late. The other party I was working with was gracious and understand and waited. Other wise, I'd be more upset.JAMIE-JO P.
The customer service is top notch at this location. They know their equipment, provided recommendations for me to consider and were very thorough with going over the contract with me. Zandra, Rhonda and the other lady (sorry I didnt get your name) are the backbone of this organizational site because I will go no where else to rent a truck but here. Thank you ladies. Two thumbs up.Patricia C.
Nothing, excellent customer service!LASHAWN M.
Customer did not leave a comment.JEFFREY T.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Carmelita Z.
Customer did not leave a comment.Kenneth B.
The customer service was Great.Kevin B.
Charged Me For Too Many Miles , Told The Clerk How Many Miles I Was Going And She Only Applied 40 Miles ðŸ™„jasmin C.
Customer did not leave a comment.Bryan H.
Long time Uhaul renter. ( rented even 3 times in the last 2 months) Very Disappointed with the truck I picked up this weekend. Truck was not cleaned inside including the dash boards, windshield had so much water streaks and mark fromminside which made it harder to see. The gears were not aligned when shifting, Head lights were not working so I had to hold bright lights for almost an hour driving in the high way at night. Wife and I felt very unsafe driving back home. Unfortunately not renting at Yourspace Storage in Waldorf since staff did not show any sense of empathy, no apologies upon return and advised that the truck definitely needed to be check for maintenance or service since it has a lot of mechanical and safety issues.Billy A.
Customer did not leave a comment.Regina M.
The mileage rate is a little high for a short trip.Kim C.
Customer did not leave a comment.Dolores E.
Customer did not leave a comment.Hubert P.
The Uhaul App was working on my phone when I got to the part to upload my photo. This was an inconvenience that caused me to have to go into the lobby. However, the staff was very professional, accommodating and attentive to my needs.Stacey T.
Customer did not leave a comment.DONALD W.
The people who work there are so nice and caring. Happy to have crossed they're pathsRichard W.
The staff person I dealt with was nice and not rude. But seemed more interested in telling me what to do to ensure less work for herself.Thayer V.
Friendly staffRuth R.
Customer did not leave a comment.Donnell W.
Customer did not leave a comment.Sabrena P.
I appreciate your approach towards infection control. Keep it up! ðŸ˜ŠChristian R.
Have to say I was very please with the customer service at this branch location in waldorf MD. Off SMALLWOOD DRIVE. THE YOUNG LADY WAS VERY VERY KIND AND VERY HELPFUL: CANT REMEMBER HER NAME BUT GREAT SERVICEAnthony J.
The customer service ladies, Wanda and the other woman were great. The Chevy Express Van was a terrific vehicle. I was very pleased with the machine.Andrew H.
Customer did not leave a comment.Jessica B.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.Porscha C.
Friendly and fast.MICHAEL D.
Such nice ladies at the front desk! I can't remember their name but the mother and daughter that work there together are so nice, Wanda is too. I stopped going to other places to rent trucks because customer service here is excellent!Ashley C.
Customer did not leave a comment.Gregory J.
This is my go to location for UHaul renting. The staff here gets you in/out in record time. They are so easy to work with and very accommodating of your needs.Michele P.
Customer did not leave a comment.gwendolyn J.
Customer did not leave a comment.Shawn C.
Staff was amazingLatese H.
The staff members are always very helpful when we rent from there.Charita C.
Customer did not leave a comment.Janelle W.
I arranged a month long rental with no insurance. It was discussed and I insisted that every mark on the truck be indicated. The lady used a x sticker. I told my driver to use care as I did not elect insurance. the lady had me initial a WAIVER. That waiver I understood was to decline. Instead they stat I accepted and charged me $800.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I rented 2 vans the year before and expected this to be annual. I will NOT take my business back!! The facility is clean and I appreciate the location, but I will not be conned by retail that wants to escalate charges.Carol F.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Regina P.
Customer did not leave a comment.Kenneth R.
I had a great experience with uhaul at this location. As soon as I walked through the door, I was greeted with a friendly hello and was ask how can I help you today? I think the associate that assisted me was name Wanda. She was very friendly and knowledgeable about my reservation and was efficient to have me in and out and on my way in a timely manner. Her customer service was very professional, kind and courteous and was presented with a smile. So yes my overall experience with uhaul was great.Sherrie C.
Nothing exelent customer serviceJanelle W.
Everything was great and The employee Wanda really did brighten up my morning with her care and wonderful sense of humor...thank you so much and happy holidays and I will always return when I get that type of care ..CORTEZ M.
Customer did not leave a comment.Kendra B.
Love this location Ms.Wanda and the crew are always pleasant and nice.Julien H.
I just received a call from Wanda who is very rude accusing me of pf not leaving the truck with ample gas it. She went on to say she can't believe the self return allowed me to close the order. I simply asked her what did the picture reveal of the amount of gas in the truck upon my return. She said she couldn't see the picture. She wanted to go back and fourth with me about the gas, telling me when she drove it around back it was on only on 3/4 tank. The gas station at BJ's wholesale is literally across the street where I purchased gas. I found her rude and off putting. This rudeness is also documented via the voicemail she left for me prior to my retiring her call. I rented four from U-haul four times in 12 months. Being a military family we often have to pack up and change locations. This is the first experience that was not pleasant. So glad for mobil pick up and drop off so I don't have to come into actual contact with Wanda and her terrible off putting customer service. I can forward the voice mail if necessary. I've been inside this location a couple times before to purchase moving supplies and this was my first bad experience.nicole G.
Excellent customer service by the cashier who checked me out. Pleasant atmosphere and definitely made me want to use no other service.Wendy B.
Customer did not leave a comment.Merlon D.
Rented at another location and reservation was not held(Castle Self Storage)./ Had to go to another location and it was understaffed and clerk was not happy she was by herself. Every question IO asked was greeted by a no ! Not happy !William S.
Customer did not leave a comment.Janice G.
Customer did not leave a comment.William K.
Ms. Wanda Cave is a superstar! She was kind, helpful & just plain amazing!! Ten starsWilliam W.
Unfortunately, I forgot the wonderful ladies name that helped me rent the uhaul but I must say she provided the best customers service I've experienced. Explained everything thoroughly, super efficient with the paper work, and just made me feel happy to be there. Really appreciate it!Christopher B.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Nicole C.
Customer did not leave a comment.Paul F.
Very pleasant and professionalJevon H.
Customer did not leave a comment.Willie B.
Reps were concerned and caring with the rental process and made sure that all concerns were covered. Even did an upgrade at the same cost because my product rented was not available.Gary B.
On the positive side, the people at the desk were cheerful and very friendly and Wanda was kind enough to let me have the truck for an extra day. The rental fee was also very reasonable compared to other options. However, the 17 ft truck I rented was very old (2007 model) with 148,000 miles and had issues. The engine oil was almost 3 quarts low as received. The steering wheel and other controls were dirty and sticky, perhaps partly because the vinyl was old and worn. The front end of the truck appeared to have worn parts, with play in the steering and/or misalignment so that it was very difficult to keep it in the lane at highway speeds. Driving this truck was an unpleasant experience and I didn't appreciate having to constantly worry about having a breakdown. I was later told that these old trucks are intended for local use but my request for rental included a 900 mile estimate for my use. In my opinion, no one should be renting a 2007 model truck in 2020 from a major company like UHaul.Raymond D.
Have more 20' trucks available.Thurman T.
Customer did not leave a comment.Lydell P.
Those women need to do their jobs salamol they're only human then do your job ladiesSonsia S.
Excellent customer service.Pam B.
Wanda C was wonderful, great experience!!John E.
The truck was clean ; however the ride was horrible, i kept checking to make sure one of the inside rear tires was not flat because there was significant vibration in the cab and the cargo area.William M.
I salute Ms. Wanda Cane for her excellent costumer service.. I was so frustrated looking to rent a truck and see did the best she can to help me last minute. I really appreciate your help Ms. Wanda. You made my life easier. God Bless you for your kind heart... V/R Nenita B. CatuboNenita C.
Customer did not leave a comment.SATARA M.
I drive 30 mins to use this facility because of their great customer service.Walter H.
Customer did not leave a comment.Dave S.
My ONLY go to Uhaul place. Everyone is professional and kind.JEANETTE B.
Customer did not leave a comment.Sylvia W.
Customer did not leave a comment.Angela J.
Well the only problem that I had with uhaul is the roadside asst well I somehow got struck in the mud about 15 feet from the road and when I call for assistance I was told that they for some unknown reason didn't cover that so I had to pay 187.00 just to pull me out of the mud 15 feet from the road and to me it really doesn't mark any since that's to me is supposed to be roadside assistance to asst the drive when he's needs helpJeffery G.
Just keep up the great customer serviceVERNON S.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.christian C.
Staff was friendly and helpful and went out of their way to extend my rental for another day! Both of the young ladies that I dealt with were amazing!Joseph G.
Customer did not leave a comment.Alan M.