The app is the worst. Would not accept any pictures or text information.MICHAEL H.
Customer Reviews for Your Storage Center at Flying Horse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the locations for pickup and drop off were fine the reservation system is horrible. The day I was to pickup the uhaul I was called saying the flying horse location did not have the truck and I would have to pick up at a location that was 45 minutes from flying horse. I head to call and complain to get this fixed. This was unnecessary and made the experience very frustrating and time consuming. You need to fix this process. The return process was worse.Tamera R.
Staff was so friendly and helpful. Had some unexpected things come up with the move and needed more time with the truck and was given more time at no charge.RACHEL M.
Customer did not leave a comment.CLIFFORD T.
Customer did not leave a comment.BURTON F.
The workers were really rude. Complaining in front of us about us being there. We didn't realize we had to be on time for our pickup - we were under the impression that we had the rental for 24h and already paid. Either way they were really rudeNATHANIEL M.
Customer did not leave a comment.DAVID S.
The virtual pickup process took too long. Took over 30 minutes to get approval to drive away. Also, we had ordered moving blankets but did not get them. Location could not figure out how to refund the $5, so we just let it go.Pamela K.
Customer did not leave a comment.Eric S.
Counter person was rude and impoliteMARK S.
Nothing. The staff was very helpful and polite.Theresa R.
Worst truck I've ever rented. Noticed the steering wheel wasn't straight and loose steering first but there were no other trucks so I left. Then I accelerated and noticed the a/c started blowing out the defrost vents, that's always nice on one of the hottest days of the year so far. Then when I got on the highway I noticed the severe vibration above 50 mph, which should be nice on an 80 mile trip. Then on my way back from the site, the vehicle wouldn't accelerate from low speeds and the check engine light came on. I had to sit in the side of the road and let it cool down for an hour until I could drive again because I sat on the phone trying to report it to Uhaul for an hour. Check engine light stayed on. Then I noticed that when it started raining, the windshield wipers were so bad it made the view worse. Very dangerous. Seems to be no maintenance on this vehicle. And I get no cost break for my time and the fact that it was so dangerous? I'm going to do my best to never use Uhaul again and to tell my friends.BRYAN P.
Customer did not leave a comment.Bruce F.
Super easy and great customer service.BRETT P.
Customer did not leave a comment.NICHOLAS R.
Customer did not leave a comment.FRANKY P.
The pickup location was changed at the very last minute which cost me a lot of time. My reservation had the address I initially reserved at 80th and Federal and when I checked in online, the pickup was change to a completely different place. Really inconvenient.Michael K.
Agent was great.ANDREW P.
When I got there she informed me that I would not be getting a month free of storage. That's what you guys say but she has to break the news and everyone gets mad at her. Are you serious I couldn't believe what I heard. Then she goes out to get miles off the truck and there under a 1000 from when I left. Now how the heck does that make sense. Then going to charge me another 71.00 for y'alls mess up are you kidding me. This is outrageous and I want to be compensated atleast. I think giving me the monthly storage for free like I was told. Plus the 71.00 for mileage when you don't even know how many miles I went is fair. Totally unsatisfied with the service I received. I need something to be done or I or anyone in my family will be using uhaul again.DEREK W.
Customer did not leave a comment.Joseph F.
Check in felt redundant given that I'd already uploaded my info and had to do it again at the locationChristy G.
Your assistant manager was friendly, knowledgeable, courteous, and helpful. She represents your company well. The vehicle was easy to use and perfect for the task.GARY T.
Nothing - everything was perfect. The staff was really friendly and helpful.John V.
Customer did not leave a comment.JOHN M.
Driving time/distance to this location was to far moving location. This was a second alternate to previously designated truck pickup location. U-Haul should compensate for this change in truck pickup locations.PAUL V.
I will never use U-Haul again! Call me so I can explain. This location was good though.KHRIS M.
Vehicle smelled like wet dog.Angela K.
I bought a lock from the site for the 15' trailer. It did not fit. Just wanted you to know for future planning. It was a lock for a storage unit but did not work on the truck. I did not have time to return it.DENNIS P.
Customer did not leave a comment.Jeri M.
Customer did not leave a comment.Brannan I.
Very smooth check in and out. Helpful and friendly people! ðŸ˜ROBERT B.
Customer did not leave a comment.Kent W.
The drivetrain made a â€œgrowling â€œ noise at speed. The location was excellent, friendly and helpful.David B.
Again, no recommendations. Check in was very straightforward. I regret that I cannot recall the young lady's name, but she was warm, welcoming, quick, and thorough.Robert M.
Do any of the trucks come with cruise control? If so, maybe rent the cruise control equipped trucks to the long distance moversDANA S.
Could not do online checking after hoursNeil H.
Customer did not leave a comment.JESSICA L.
Customer did not leave a comment.Bill M.
Awesome customer service!!INAYATULLAH B.
The service was great, the equipment almost new. I'll be back again when I have a need. ThanksHAROLD S.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Katharine L.
Theresa is awesome! She was extremely helpful!!RAYMOND P.
Customer did not leave a comment.DeMarco W.
You should at least wipe down the inside of the Truck given COVID.DONALD E.
Customer did not leave a comment.Timothy F.
I was very happy with the ease to pick up and drop of the Transit van. The van was clean and I had no problems with it at all. I monitored the fuel consumption, and over 3500 miles it averaged around 20mpg, which was very good. I do recommend Uhaul, they seem to have truck/van rentals honed in place.BERNARD H.
I originally booked at a closer location to me (gleneagle storage). The email I received said gleneagle as well but when I went to check in, it said northgate. I had to travel to northgate and was late for my pickup. Each employee told me that this happens sometimes but I ended up paying for more miles. It is what it is but this is something that could be improved on in the future.Courtney T.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.GAY B.
Customer did not leave a comment.Grace P.
1. Spent 40 minutes in office with no chair while the manager was trying to process my info on line and couldn't. Have old school paper plan b available. And some chairs. Manager was trying to do his best but technology not cooperating. 2. Truck needed some maintenance on the transmission. I would not rent this truck again.Debra T.
Customer did not leave a comment.JON C.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Achilles T.
Customer did not leave a comment.Matthew W.
It was all very easy !KATHLEEN C.
Customer did not leave a comment.MICHAEL L.
Kelly was friendly, courteous, and quick in getting me into my rental. I would recommend his services again.Aaron C.
Customer did not leave a comment.STEVEN S.
Great service! Had a quick turn around need for a van to help a friend get large items moved into new house. Was able to reserve and pick up within minutes and got the job done in under 2 hrs. Thank you!CHRISTY C.
The mobile app was terrible. Canceled my reservation, had to call twice (on hold for 20 min. each time) to pick up truck. Also had problems returning the truck. Had to call again (on hold 20 min again) and drop key without formally checking it in because the app wasn't working. Terrible experience. Please fix your systems so another person will not have to go through this.Tami P.
Customer did not leave a comment.Neil S.
Tank was on F but when I refilled it took over 4 gallons and I only drove 28 miles. Unless the van only gets 7 mpg I got ripped off. Asking if I had contact with anyone who had coronavirus is stupid. Why would I do that? I don't want the virus. The clerk calling my wife to verify I was renting from Uhaul is embarrassing and insulting. It's being treated like a child. I had a driver's license and a military ID.Thomas C.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Daniel O.
The people at the Flying Horse location were very welcoming and helpful. The reserved van was ready to go when I arrived. I will definitely return here when I need it again.Simon V.
This vehicle in this region must have snow tires during the winter. The vehicle is very light when unloaded.Paul W.
Customer did not leave a comment.Stanley H.
Great experience!DARREN W.
Customer did not leave a comment.STEPHEN H.
Friendly. Fast. Efficient. Helpful. ????Montaine B.
My experience with your employee Judy was fantastic.very nice lady.Great experience.shes a keeper.and also The truck was perfect thank you.joyce D.
Speed up the check in / check out process.Kale M.
Customer did not leave a comment.Amanda D.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.David B.
More truck availability would be an excellent improvement.Sampson G.
Customer did not leave a comment.David S.
Customer did not leave a comment.Robert W.
This location always has outstanding customer service! Thacker you.NATHAN C.
My only issue was with the internet pickup process - UHaul agent misdialed my contact person, and whomever she called did not know. She refused to accept that she had misdialed. Demanded different contact, though phone # I provided is my husbands. He did receive one call and confirmed my identity and I was approved - all while trying to provide different contact. This was unnecessarily stressful and time consuming.Lisa S.
Customer did not leave a comment.Derrick L.
Staff was friendly and professional, vehicle was clean and well maintained. It was ready when I arrived at the location, no down time and they assisted me through a check list making sure that I had everything I needed for my move. Great service, thank you! MCSMichael S.
Customer did not leave a comment.Jorge C.
The friendliest people own this location and they do a great job! Thanks!John S.
Friendly and very accommodating and promptLeigh F.
Customer did not leave a comment.Wesley H.
Customer did not leave a comment.Pierre S.
Customer did not leave a comment.Fred R.
Customer did not leave a comment.Andrew L.
Very easy people to work with, and they went out of their way to get the truck I requested at their site. No surprises and everything went very smoothly.Leslie A.