The van rented was dirty and while using it, we found a loaded hypodermic needle in the cab. This is not only a cleanliness issue but also a safety issue for occupants.Kyle W.
Customer Reviews for Your Storage Center at Flying Horse
(U-Haul Neighborhood Dealer)
Colorado Springs, CO 80921
Services at this Location:
- Mon–Fri9:30 am–5:30 pm
- Saturday9 am–4:30 pm
- Sunday11:30 am–2:30 pm
Special Operating Hours
- 4/9/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.terri I.
Great location. The cargo area of the van needed to be cleaned out, lots of salt in itWilliam M.
Kelly at the front desk who helped us was fabulous! Very personable & excellent customer service all around! Will be back!REBECCA C.
Customer did not leave a comment.Jenny H.
The truck was clean and easy to access. The problem were the bald tires, in which we got stuck in the snow in Black forest picking up a large executive desk. Fortunately, we had two guys push in the front and a third on the back rocking the truck while I drove to get it unstuck. Those bald tires are unsafe to drive in Colorado Springs, in the Winter, even in short distances.Calvin P.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.JONATHAN B.
Person working was nice but seemed confused about mileage and how to get me the best deal. I was told the truck I was getting would be the bigger truck for the price of the smaller truck because the smaller one wasn't available . I still got charged the full price and seemed very expensive from what I was originally told .the way u haul is doing pricing seems like it's designed to confuse the customer into paying a higher price . Maybe offer training to unconfuse your customers and u haul computer system kept locking up , the employee stated u hauls computer system never works right . I think the employee did the best job he could given the misinformation and confusion u haul providesLinda G.
Customer did not leave a comment.Caleb M.
Nothing - was great!Pamela K.
Great work. Fast, efficient, and easy experience.Stephen D.
Customer did not leave a comment.dylon F.
Customer did not leave a comment.Jeffrey S.
John was courteous and efficient and I would absolutely use this location again! It turned out perfectly for my needs! I have already recommended it to my family!Nancy Lee L.
Picking up the truck using the app was a pain. There were too many finicky steps, scans didn't work the first time, and the whole experience took over an hour, most of which time was not credited back to my rental. The final hassle was that the gas gauge reading on the contract was inaccurate. I was never asked to confirm it, and the discrepancy cost me about $50. I called to try to get it corrected but was passed from department to department again and again until I gave up. In the future I will avoid using the app to check out a vehicle (Truck Share 24/7 / live verify FAIL!).Joel B.
Van was dirty on the inside and outside. Food was in the door pockets and sand on the floor.Simone J.
Very friendly employees, but I would recommend providing a phone number that is easily reachable. I was given two seperate numbers, neither of which was ever answered, nor was there a answering service. After talking to the GM, I was given a third phone number that supposedly would reach the office and provide an answering service if needed. Twice I had to drive to the office just to confirm reservations....Other than that, anyone that I have ever dealt with is professional, helpful, and friendly..Jess S.
Customer did not leave a comment.melanie M.
The location manager Leslie is a pleasure to work with. U Haul needs to fix it's janky app takes 3 or 4 tries to get things going for a rentalArt B.
System was down so it took us over an hour to upload our driver's license, front and back, picture of myself, and credit card info. Also, the vehicle was low on gas so we had to fill it up after going through all of that and the seat didn't adjusted forward correctly. It was stressful and delayed our timeframe.paulandjacki S.
I tried to pick up the truck before business hours. I couldn't figure it out. Came back after they opened, was provided a link to go through the pick up process and it didn't work. Perhaps it had something to do with me using an Android phone in dark mode or maybe, in hindsight, it was my browser.. I prefer a Chrome-based browser named Vivaldi which is normally very good. A very helpful employee was able to use his iPhone to run me through the process. So there is room for improvement on how the website is presented to a phone in dark mode. This put me about four hours behind schedule. Not good.Scott C.
Customer did not leave a comment.Jon L.
This is not a true U-Haul location, but a storage unit location that also rents U-Haul equipment. Late on Labor Day, Leslie was very helpful. I was going to do a truck share, but was able to interact with a live human. However, I returned the van after hours and the process was a bit aggravating. Although the process is easy, answer a few questions, take a few pics, the web site was very slow to respond . I had to attempt uploads of the pics of odometer and fuel, and then the condition of the equipment, several times. Each time I tried, I had to start from scratch.Warren L.
The representative at this location, Leslie, is very helpful and personableARTHUR B.
Customer did not leave a comment.Mark C.
I have rented from this location 3 times now and Leslie has always been such a joy to work with, making the whole process easy and trouble-free. Great job!MARK D.
Outstanding customer service.Peter W.
Excellent customer service at the Cube Smart Storage office.ARTHUR B.
The rental van was not at the facility per agreement when I arrived, and I had to wait over an hour for it to arrive. The on duty manager, Kelly, is excellent, but he cannot make it show up. I had to change my plans for the van, since now the fact that the dump closed at 4PM was limiting, and drive twice as far. I overpaid for this van and would like a 50% refund.James R.
Customer did not leave a comment.Gregory T.
Staff was friendly, courteous and helpful. Automated turn in process was a little clunky.Charles L.
I had troubles using your app and website to return the truck. I am still waiting to hear back on a refund, because your system did not let me return the truck and charged me an extra day.Thiago F.
Customer did not leave a comment.John M.
Van sucks. Instrument panel dark, can,t read. Seat uncomfortable, need tech support to find AM on radio. 80's style van more user friendly.joe H.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.Mario C.
I dropped off using the mobile app and it was super easy to use.Tamera R.
Went to go pick up my UHaul and it wasn't at the specified location. Ruined my move in plansJoe A.
Saturday, Jul 2nd; Gentlemen at front desk was outstanding! Great customer service, and very pleasant.. Made me feel important. Unlike so many others this day and ageâ€¦.Jess S.
Customer did not leave a comment.STEVE S.
Customer did not leave a comment.Peter R.
Very friendly staff. The person at the front desk made sure that everything looked good on my reservation and that I had all the items that I ordered online. He was very informative about the return procedure and showed me every step how to return the truckDominique V.
We have dealt with this same lady in the past and again recently. She's great!Buford T.
I've rented trucks from these folks twice and both times the vehicles were almost new, clean and in excellent condition. Very easy to drive for what it they are. When I need a truck I will be back.Harold S.
Great service and equipment. Will use again.Mindi H.
John and Lesley did everything they could to make may rental successful. Thank you.Philip S.
While mechanically OK with the exception of the heater/AC system stops blowing when you are accelerating, the truck was beat. Ton of damage. Dirty outside. Vehicle is about due for retirement.James L.
Customer did not leave a comment.Antony R.
Customer did not leave a comment.John G.
Windshield had a rock chip at pick up. Pre drive inspection did not have a section to report a windshield rock chip. I had to have the employee take a picture of it. Other than that improvement you have a pretty good operation.Joseph H.
Customer did not leave a comment.Lindsey W.
The costGABRIELLA P.
The only issue was that a homeless person had been sleeping in it and left garbage in there.KAY H.
Customer did not leave a comment.THOMAS G.
Found it was much more expensive than what your advertisements gave. Too many hidden charges.GARY G.
Excellent experienceJeffrey B.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.Phillip T.
Customer did not leave a comment.DANIEL R.
Customer did not leave a comment.Corey L.
Customer did not leave a comment.Leann M.
The truck seemed to have some issues while driving. But the main concern is when we got the truck the fuel was below a quarter tank, we took and submitted photos of the fuel gauge at that time. Before returning the truck we put $15 in the gas tank and returned it with more gas than we picked it up with. The woman who met with us at our drop off time told us that the gas tank was empty when clearly it was not and said that she still has to charge us for the gas being low?? When we returned it with more gas than when we picked it up.Dominic W.
Customer did not leave a comment.GEORGE K.
Customer did not leave a comment.Lowell B.
Leslie did well in having the truck ready.. She is pleasant and helpful.DAVID D.
Had no problems. Thank you.JOHN K.
Location was very convenient for our short rental. Everything was perfect and customer service was awesome!CAROLINE W.
There needs to be a change in how one way travel works. I was alloted 1083 miles to drive from Boise Idaho to Colorado Springs, Colorado. However I made the drive in 900 miles. I should only have to pay for the 900 miles and be refunded the 183 miles leftover. Also the fact that this company doesn't support the military is absolutely appalling.MICHAEL O.
Customer did not leave a comment.NICHOLAS W.
Representative called UHaul to accept my truck at his locationGEORGE L.
Didn't get the dozen blankets we had ordered but other than that it was good.LEWIS B.
Figure out a way to expedite the pick-up process. We waited for 45 minutes at the pick-up location for the final approval to be sent from U-Haul.com. We submitted everything we could in the days before the rental and still had to wait for the final approval to get the key to the rental truck. And the wait time to speak to a representative about what was taking so long was over 40 minutes. The entire pick-up process delayed our departure and set us back almost an hour. I think this was a U-Haul.com problem and not a location specific problem.Kyle T.
Customer did not leave a comment.GEORGE S.
The app is the worst. Would not accept any pictures or text information.MICHAEL H.
While the locations for pickup and drop off were fine the reservation system is horrible. The day I was to pickup the uhaul I was called saying the flying horse location did not have the truck and I would have to pick up at a location that was 45 minutes from flying horse. I head to call and complain to get this fixed. This was unnecessary and made the experience very frustrating and time consuming. You need to fix this process. The return process was worse.Tamera R.
Staff was so friendly and helpful. Had some unexpected things come up with the move and needed more time with the truck and was given more time at no charge.RACHEL M.
Customer did not leave a comment.CLIFFORD T.
Customer did not leave a comment.BURTON F.
The workers were really rude. Complaining in front of us about us being there. We didn't realize we had to be on time for our pickup - we were under the impression that we had the rental for 24h and already paid. Either way they were really rudeNATHANIEL M.
Customer did not leave a comment.DAVID S.
The virtual pickup process took too long. Took over 30 minutes to get approval to drive away. Also, we had ordered moving blankets but did not get them. Location could not figure out how to refund the $5, so we just let it go.Pamela K.
Customer did not leave a comment.Eric S.
Counter person was rude and impoliteMARK S.
Nothing. The staff was very helpful and polite.Theresa R.
Worst truck I've ever rented. Noticed the steering wheel wasn't straight and loose steering first but there were no other trucks so I left. Then I accelerated and noticed the a/c started blowing out the defrost vents, that's always nice on one of the hottest days of the year so far. Then when I got on the highway I noticed the severe vibration above 50 mph, which should be nice on an 80 mile trip. Then on my way back from the site, the vehicle wouldn't accelerate from low speeds and the check engine light came on. I had to sit in the side of the road and let it cool down for an hour until I could drive again because I sat on the phone trying to report it to Uhaul for an hour. Check engine light stayed on. Then I noticed that when it started raining, the windshield wipers were so bad it made the view worse. Very dangerous. Seems to be no maintenance on this vehicle. And I get no cost break for my time and the fact that it was so dangerous? I'm going to do my best to never use Uhaul again and to tell my friends.BRYAN P.
Customer did not leave a comment.Bruce F.
Super easy and great customer service.BRETT P.
Customer did not leave a comment.NICHOLAS R.
Customer did not leave a comment.FRANKY P.
The pickup location was changed at the very last minute which cost me a lot of time. My reservation had the address I initially reserved at 80th and Federal and when I checked in online, the pickup was change to a completely different place. Really inconvenient.Michael K.
Agent was great.ANDREW P.
When I got there she informed me that I would not be getting a month free of storage. That's what you guys say but she has to break the news and everyone gets mad at her. Are you serious I couldn't believe what I heard. Then she goes out to get miles off the truck and there under a 1000 from when I left. Now how the heck does that make sense. Then going to charge me another 71.00 for y'alls mess up are you kidding me. This is outrageous and I want to be compensated atleast. I think giving me the monthly storage for free like I was told. Plus the 71.00 for mileage when you don't even know how many miles I went is fair. Totally unsatisfied with the service I received. I need something to be done or I or anyone in my family will be using uhaul again.DEREK W.
Customer did not leave a comment.Joseph F.
Check in felt redundant given that I'd already uploaded my info and had to do it again at the locationChristy G.
Your assistant manager was friendly, knowledgeable, courteous, and helpful. She represents your company well. The vehicle was easy to use and perfect for the task.GARY T.
Nothing - everything was perfect. The staff was really friendly and helpful.John V.
Customer did not leave a comment.JOHN M.
Driving time/distance to this location was to far moving location. This was a second alternate to previously designated truck pickup location. U-Haul should compensate for this change in truck pickup locations.PAUL V.
I will never use U-Haul again! Call me so I can explain. This location was good though.KHRIS M.
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