Customer Reviews for Your Storage Place #23
(U-Haul Neighborhood Dealer)

136 reviews

9423 Perrin Beitel Rd   San Antonio, TX 78217

(210) 590-9320

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(210) 590-9320

9423 Perrin Beitel Rd
San Antonio, TX 78217

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

This was the best storage facility I have rented. No problems at all. I would recommend this to anyone who is in search of a clean storage and friendly staff. Thanks for everything :) J. Aguilar

Jo A.  |  Overall Experience 
Rating:
5.0

The staff was always nice and polite. They would always assist in any questions or any problems I had or when I had to make a payment. The storage room was also a great size that I needed. It I need to get another storage unit I will definitely go back here. Stephanie and Melza, I hope I spelled their names right, were both very friendly and nice. Thank you.

Joe T.  |  Overall Experience 
Rating:
5.0

Friendly and efficient, very professional.

Wilbur R. 
Rating:
5.0

The facility was convenient and easy to get to. It is well secured and there are cameras around the facility. It has definitely been one of the best facilities that I’ve used.

Lucio V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
5.0

The office staff is exceptionally friendly and helpful.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feras S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

It looks good and clean

Dustin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary V. 
Rating:
5.0

Customer did not leave a comment.

DARYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAVANNAH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA S.  |  Overall Experience 
Rating:
5.0

The hallway light did not work , asked a few times to have it fixed, easy to increase my rent , not easy for them to fix the light, made it difficult when accessing my storage at night.

REYNEE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha C.  |  Overall Experience 
Rating:
5.0

My rent went up from $68 to $89. If it had gone up 5 to 10 dollars I would have stayed but $21 was just to big of a jump.

Dawn F.  |  Overall Experience 
Rating:
5.0

The truck I ordered did not have a ramp. This should be under the description. If it is, it should be in bigger font.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Worked well for staging during my move. Thanks for the friendly and convenient service.

Raymond P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gorge A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrisof E. 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

1 . Unit 210 was sold as 5'x10' it is only 4.5'x9', Nearly 20% less 2. My contract was for April and May ONLY @ a special rate of $19 to be automatically paid by my debit card each of those 2 Mon. I never did put anything in this units and had I not looked at my bank account at the end of June I would not have realized I was still being charged $19 a month to store nothing try to work this out with the manager she told me I should have known I was supposed to call the company and stop the payments even though my contract ended in May. She wouldn't give me the owner's number or refund at least $19 for June. Very insulting and frustrating!

Kristen M.  |  Overall Experience 
Rating:
4.0

Truck could use an alignment.

wendy T. 
Rating:
5.0

The attendant was expecting a day later but was very informative and helpful with our questions and return of the 10' truck.

ARMANDO O. 
Rating:
5.0

Extremely satisfied with the whole system..

JAVIER G.  |  Overall Experience 
Rating:
5.0

The ladies were very professional and yet very friendly. I would recommend this storage to anyone. It was a great experience!

Lorraine S.  |  Overall Experience 
Rating:
5.0

Our recent use of your services was, I believe, our fourth in the eleven years we've lived in our current home. Each occasion has been a very good experience, as was this most recent stay. Thank you for operating what has been a very important service for us in such a professional manner. Don and Kris Hill

donald h.  |  Overall Experience 
Rating:
5.0

Thank you!

DANI W.  |  Overall Experience 
Rating:
5.0

Office staff were helpful friendly and professional. Climate-controlled unit was well worth it - our piano still sounds good!

Bernard S.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Stephen J. 
Rating:
5.0

We had to use the truck for an extra day and it was all our fault. The U-Haul agent saved us.

RICKY G. 
Rating:
5.0

Customer did not leave a comment.

ARIEL C.  |  Overall Experience 
Rating:
5.0

Hello I just got an email that ,y move out date was March 27 and it wasn’t. I personally turned in my two week notice to the front office. My correct move out date around March 14 or 15

Araceli N.  |  Overall Experience 
Rating:
4.0

Older vehicle alot of play in steering wheel. Newer vehicle may have helped but everything else was good

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Mathew K. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE R.  |  Overall Experience 
Rating:
5.0

Do I get a deposit back

Franchesca R.  |  Overall Experience 
Rating:
5.0

Staff always responsive and helpful. Used this facility twice in 6 years, the last time for 22 months. Rats are a problem! Some valuable property was destroyed, but I didn't have the insurance so I would suggest you opt for it when offered. Or provide your own extermination system as what they have in place does NOT work! Overall, I'd rate this facility as good, with the exception of a better extermination program for the rats!

donna n.  |  Overall Experience 
Rating:
5.0

roof leaked and ruined some of my items stored there.

Gary S.  |  Overall Experience 
Rating:
5.0

Overall great experience. Thank you!

Sherry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collin C.  |  Overall Experience 
Rating:
5.0

Representative Raven was very helpful and friendly over the phone on initial contact and in person when picking up and returning the vehicle.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
3.0

Not everything was ready or even in the truck when we picked it up.

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Yosdani N. 
Rating:
3.0

Customer did not leave a comment.

cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
3.0

We did not get to pick up at our desired/reserved location

William H. 
Rating:
5.0

Nothing. This location is always pleasant and efficient.

Jessica R. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Thank you. Nothing.

robert V. 
Rating:
5.0

Will never go to any other uhaul location if I dont have to.

Je R. 
Rating:
5.0

The place was very neat and clean

WILLIAM L.  |  Reservation 
Rating:
5.0

Attendant was on top of my reservation, courteous and informative. All in all a great experience.

GUADALUPE R.  |  Reservation 
Rating:
5.0

Liked the facility . The management is verry professional and they were there and willing to help me with any thing I have a problem with.

Lorenzo M.  |  Reservation 
Rating:
5.0

Regular Manager back on duty and everything went great.

Kris C.  |  Reservation 
Rating:
3.0

No 10x20 units available

Kris C.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Alisha C. 
Rating:
5.0

Perfect

Ja W.  |  Reservation 
Rating:
5.0

Stephanie helped me with my storage unit and truck rental. She was very nice and professional all around. Thanks, Stephanie!

mark T. 
Rating:
5.0

Stephanie went above and beyond to fix the screw up by U-Haul. It took her an hour to get U-Haul to have order corrected.

Nora S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

I have not moved in yet, because of movers. I will need the 10x10 unit within the next 2 months, but not right now. If you want to refund the $6.95, you can, or you can keep it, cuz I will need it.

Kathleen A.  |  Reservation 
Rating:
5.0

The staff was very friendly and helpful and storage was clean.

Jessica W.  |  Reservation 
Rating:
5.0

It was able to fit all my stuff and easy to find. The staff at the front was very kind and helpful. The gate was secure and everything was quick. Will use again whenever I need storage.

Larissa G.  |  Reservation 
Rating:
5.0

When scheduling on the website it should not create TONS of spam mail. I will recommend the location to a friend but I will strongly advise them not to book through the uhaul website!

William A. 
Rating:
5.0

Customer did not leave a comment.

silvana S. 
Rating:
4.0

Customer did not leave a comment.

Temple S. 
Rating:
5.0

The rating above only reflects Your Storage Place and NOT UHAUL. I received the best service from the manager at Your Storage Place in San Antonio. Uhaul however has provided terrible service.

Privacy R.  |  First Impressions 
Rating:
5.0

The gentleman was very friendly and professional. Great attitude I appreciate him for that. Job well done.

Annette T. 
Rating:
3.0

It's best to rent from a Uhaul location instead of a substation. You don't get all the information you need. I ended up getting charged more in the end because I wasn't explained that I was supposed to put the gas back the way I received it. The way he explained it was that I would get a credit if I did but did not say I had to or I would get charged. It was explained when I turned it in and ended up having to pay $20 more.

Cristina G. 
Rating:
3.0

Very small entrance for parking off the busy street.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Replace windshield wipers.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

keep doing what you are doing

milan A. 
Rating:
2.0

No one was present at office when we came to return at 3. They said they would be back at 5:30. Unacceptable. Will NOT recommend this location.

sherri D. 
Rating:
4.0

N/A

Omid M. 
Rating:
4.0

didn't have pads and i was charged for them

gary S. 
Rating:
3.0

I? did not have much inter action with staft at this location.

rudolph D. 
Rating:
5.0

Customer service was outstanding. The truck was ready and clean.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Adan G. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
1.0

Upon getting to the location for pick up, I saw a sign on the door which indicated "on lunch, will be back at 340" resulting in a delay (my reservation was at 3.) Once I opened the truck, I noticed that the ramp was dislodged from its original location resulting in further delay. Additionally, the dolly and blankets were not properly sealed. I submitted a claim (there are pictures attached), and received a response from Javier Regalado on Sun, Sep 10, 2017 at 10:45 AM stating the following: "Mrs. Williams if there is a mechanical issue with the equipment please call Road side assistance. Once I get there report I will take reimbursed for consideration". By the time Mr. Regalado responded to my claim, I had already returned the vehicle and it was the following day, so my issues were left unresolved.

Shavana W. 
Rating:
4.0

The service was great. She took the time to show me two different storages because I wasn`t sure what a four storage was. She informed me of all the rules and regulations. She was very helpful.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston M. 
Rating:
5.0

Fast friendly helpful

Privacy R.  |  First Impressions 
Rating:
5.0

Fast friendly and helpful

Privacy R.  |  First Impressions 
Rating:
4.0

The clerk had problems accessing my reservation. So after 20mins of trying I called u-haul back and handed her the phone. I was finally able to get keys after 42mins. #updatesystem?!??

LISA M. 
Rating:
4.0

Customer did not leave a comment.

MARILYN S. 
Rating:
5.0

Customer did not leave a comment.

Ophelia J. 
Rating:
3.0

Appliance dolly was not available at that location. Had to go to another to get one. Mileage out was wrong and there was only 3/8 tank of gas and was recorded as 1/2. I informed the representative and she said she would call in the discrepancy. Good, clean equipment.

Stephen B. 
Rating:
2.0

I ordered 12 pads and when I got to location she stated this location did not carry pads. I think someone should of called with info before pickup. I had hired helpers that I was paying to drive truck for me. I had charge removed I had my stuff damaged because of this over sight I am not happy. Also when renting truck no one helped me with that and I could not get all my stuff on the truck. It was a nightmare.

Sharon G. 
Rating:
3.0

Customer did not leave a comment.

alejandro C. 
Rating:
5.0

Receptionist was very friendly, pleasant and helpful.

Kim S. 
Rating:
3.0

Very helpful.

Privacy R.  |  First Impressions 
Rating:
5.0

Very impressed with the facility. Amy was awesome. The room was nice and clean, the staff was great. Would recommend to anyone.

Privacy R.  |  First Impressions 
Rating:
4.0

Person in charge of rental was very friendly and very accommodating. Keep up the good work!!

blair S. 
Rating:
5.0

Nothing at this time. Thank you for the good service.

Ernesto V. 
Rating:
5.0

Great staff, very accommodating for such short notice.

Leslie L. 
Rating:
3.0

Thanks

ines R. 
Rating:
5.0

Customer did not leave a comment.

Ophelia J. 
Rating:
5.0

Wow going to this place was very kind and caring person. It was better than going to the Austin Hwy location. Thank you very much

Michael C. 
Rating:
3.0

i was late bringing back the truck i had to pay twice as much. it was due 945 and i brought it back at 1130. im sorry. I later saw it was written on the paper due back at the same time you check out. if they can just tell customers as well

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Tracey R. 
Rating:
1.0

HORRIBLE!!!!!!!!!!!!!!!!!!

Dianne S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

ROMEO G. 
Rating:
5.0

This guy was great!

ERIN H. 
Rating:
4.0

Anthony was very good at making me feel safe storing my belongings at this location as well as being helpful when I needed to change into a bigger unit.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELIA J. 
Rating:
5.0

Staff were very courteous and helpful. The unit was clean and the facilities seem very secure. I`m so glad we chose this business!

Privacy R.  |  First Impressions 
Rating:
2.0

Hard to See location in attempting to locate from the SG Street in driving

ALONZO M. 
Rating:
1.0

I will not use U-Haul again. I made an online reservation and ordered a 15 foot, 1 utility dolly, 1 appliance dolly. I went to pick up my truck and they said they did not have the appliance dolly. The gentleman working tried to call the Nacagdoches 3 times at which no one answered. He finally was talking to someone named Carlos. I was able to reserve online the truck and dollies. The gentleman at the storage unit didn't understand why you could rent something if they don't have it. I was told that I had to go out of MY way to go and pick up the dolly. No one offered to bring it to me...I HAD TO. I was told we'll give them to you for a free rental of the dollies. So when check out came it was trying to charge me $59 and I was like ummm no. For a 24 hour rental it was $29 and I showed him my reservation. He couldn't edit the system to correct the charges. He tried to cancel the order and start over...at which he was having more problems. 45 minutes later I was finally out the door only to have to go and pick up the dollies. If it wasn't for the fact that I was moving that morning and didn't have time to call around for other rental places...I had no choice. I will not use Uhaul again. Very unsatisfied.

TANYA W. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Arrived late but facility held my reservation

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

while uhaul online tried to double the charge for the trailer, the employee at 'Your Storage Place' was friendly and helpful. I would definiltely recommend 'Your Storage Place' but am leery about using uhaul online again.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
2.0

The truck itself was clean however it was very obvious that the driver's side front ball bearing was going out. Every time I turned it made this god awful sound and sometime when I braked and almost made me fearful. I was glade when I finally had to turn this truck back in. Sadly, when I told person about the issue on the truck he already knew about it and still rented the truck anyway. That was a HUGE SAFETY risk!!

Kristine M. 
Rating:
5.0

Have more trucks available.

MYRLE J. 
Rating:
5.0

Great Service!!

RONALD R. 
Rating:
4.0

The man at the desk was very nice and the facilities were clean.It was kind of confusing to get to though.

MELISSA N. 
Rating:
5.0

Excellent service, fast and fair.

Jason C. 
Rating:
5.0

Great job & excellent customer service...

EDWARD W. 
Rating:
3.0

I initially was disappointed that the reservation I had made at uhaul web was not honored. I then was pleasantly surprised that I had a better deal.

Privacy R.  |  First Impressions 
Rating:
1.0

I called UHaul and was not told that this was not a UHaul site or the correct address for this site. I called UHaul and they could not find the order. So I had to find another storage unit.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN D. 
Rating:
5.0

Great representative. Very swift service. Excellent job that is why I will always use U-HAUL!

SHIRLEY F. 
No reviews have been submitted for this location.

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