Customer Reviews for Your Storage Place Fredricksburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Your Storage Place Fredricksburg

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Jorage R.
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Customer did not leave a comment.

Gloria P.
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Samantha was above & beyond. From the service, too her showing us storage units, too getting us in & out. She was super friendly everytime spoke with her on the phone & in person. Based on the first experience with her we didn't even decide too shop around too other storage facilities her kindness & awesome customer service told us we didn't need too go looking anywhere else! If she hasn't had a raise in awhile she deserves one...Seriously! Customer service is EVERYTHING & if that is #1 word of mouth can spread like wildfire, so Ty Samantha! Hubby & I appreciate all ur help! Will HIGHLY recommend her & this location!

Roberto H.
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Parking dropp off minimal

Xochitl C.
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Customer did not leave a comment.

James B.
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Was charged an extra 22 dollars after returning vehicle as well as there was dog hair throughout the vehicle

Daryl V.
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Optional insurance coverages are too expensive!!

Robin W.
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Both ladies where exceptional, very professional and customer service oriented. Thank you Uhaul

Brianna S.
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Customer did not leave a comment.

Jose S.
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Customer did not leave a comment.

SANDRA B.
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There was no dolly. I did not know or was not told I needed to request one separate from the rental of the truck. I have always rented from u-haul but at another location. Usually, they are strapped in the truck. Other than that the customer service was great.

Ted S.
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Customer did not leave a comment.

david S.
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It is primarily a storage rental facility without truck rental amenities

Celina m. | Reservation |
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Samantha was great at explaining all details and very personable. Great experience!

Lyndsey R.
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The lock process could have been easier when doing the electronic pick up. It was hard to open the lock, I had to call a representative for assistance.

KATE F. | Reservation |
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They are all so polite and friendly!

Julia H.
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The truck smelled and the tire pressure alert was lit up. I was already under a lot of pressure and stress that the stupid light freaked me out. Customer service was fantastic, though.

Gayle P.
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Customer did not leave a comment.

Rogelio G.
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Customer did not leave a comment.

Richard N.
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The instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.

Nahom G.
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The price is a little bit expensive than other uhaul store

Terence C.
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Make sure the vehicle is clean.

Alice A.
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Customer did not leave a comment.

Marian C.
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Nothing

Erlinda B.
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Need more parking space and more office room very small area for the customers and employees.

Norma V.
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Customer did not leave a comment.

Nien C.
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The ladies who worked there were very nice.

Joan P.
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Warm and friendly staff, ladies have a great sense of humor. Van available on time

Amina J.
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Vanessa has Excellant Customer Service.

Adrian G.
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Customer did not leave a comment.

Redjing C.
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Customer did not leave a comment.

Alfredo G.
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Hard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.

barbara A.
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Nothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.

SUNILBABU C.
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Awesome service

Charles F.
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Probably the worst customer service experience I've ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.

Zhanna C.
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thank you

Sherry M.
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Sherri has helped me in the past. She is outstanding. Her peers depend on her knowledge, kindness and professionalism. I was so exccited to work with her agin. She treats you as if you are the only client. Thanks for prompting her. She is terrific. A keeper.

Alba C.
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Customer did not leave a comment.

Marianne G.
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Maybe just open earlier to allow moving before the summer heat? Its getting hot by 9 AM and pushes the hard moving and lifting work into the afternoon. Everything went smoothly, though Thank you very much!

Jerry R.
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Just fix the sun visor clip on the driver side. It fell off before I even made it to my apartment.

Ernesto G.
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Rep closed quickly and turned off open sign when got there...no reception...then was charged late fees when rep from U-Haul customer service said there would be no late fees or any charges...we were charged $61 with no email as to why we were charged

Zachary H.
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Customer did not leave a comment.

Robert A.
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Customer did not leave a comment.

Mary R.
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Customer did not leave a comment.

WILLIAM G. | Reservation |
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A SMOOTH & PROFESSIONAL TRANSACTION. THE PROCESS WAS QUICK & EASY, TOO!

John L.
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Customer did not leave a comment.

Leira B.
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Customer did not leave a comment.

Charles A.
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Customer did not leave a comment.

DUANE S.
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The location is hard to fine. This is a place that has storage units and the Uhaul sign had fallen and was not very visible. Parking in the front is small and my truck almost did not fit. My ride had to park next door. Once I got the truck through the gate and on the lot, the staff there was EXCELLENT. Just not easy to fine.

Lisa B.
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Sherri De La fuente was excellent her service is what i mean top service i seen in a long time i been in the customer service industry for 20 years n i defentily know she is the best i seen so far great job Sherri

Victoria G. | Reservation |
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The Employee who attended to us was outstanding great customer service. Will recommend .

Vincent S.
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Customer did not leave a comment.

Cristina F.
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Great service ??

Jose S.
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The reason I am stating this is the issue I had with the vehicle. The driver door weather seal and door did not seal or close correctly. I had to listen to wind noise, as I had a window open, the whole drive from Texas City to San Antonio. Worst trip ever in a rental vehicle.

Andrea J.
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The whole online reservation process is a bit of a headache and time consuming

Gloria L.
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Customer did not leave a comment.

Adrian S. | Reservation |
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they had no truck or storage available to me

Delia O. | Reservation |
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No rating as I did not need the unit after all.

Kenneth H.
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I had ordered moving blankets when I reserved the moving truck, but they were not available at this location. I had to go to a different U-Haul location to pick them up. Not a deal-breaker, but not convenient either.

ALEXIS D. | Reservation |
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The process was easy and went smooth getting started and the manager on site was friendly and professional. The facility it self is kind of small and made it hard to drive through the area in a truck.

Robert M. | Overall Experience |
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I was well pleased with my storage experience and would gladly recommend this place to other people.

andrew J.
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Love the mobile app for pickup

Swaminathan C.
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Customer did not leave a comment.

CARL K. | Overall Experience |
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Great service for short term storage.

MEGAN D. | Overall Experience |
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Good place

CYNTHIA Y. | Overall Experience |
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I was help immediately upon arrival into the office. Michael showed me my unit options and explained the two month combo. The price was very reasonable and he physically showed me the unit. Perfect!

Florestela L.
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Chris Mungia and Michael were very help and friendly!!! :)

Rod L.
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Customer did not leave a comment.

Joshua S.
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Customer did not leave a comment.

Rod L.
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Customer did not leave a comment.

Virginia F.
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Customer did not leave a comment.

Patricia C.
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Customer did not leave a comment.

Sharon N.
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Customer did not leave a comment.

Daniel S.
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Very friendly staff, quick, attentive, and professional. They are close to my home and had the truck I needed.

cesar R.
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Be more honest and straight forward to your customers the Chicago location wasn't !

Juan M.
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The truck was ready on time I was running late and hadI cannot get a hold of nobody on the phone butWhen I got there the truck was ready and I renewed it out quick.??

ED S.
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I just used this for drop off after hours.

Marquie H.
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Customer did not leave a comment.

Harris J.
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Great service! fast and friendly!

Jeffrey C.
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Customer did not leave a comment.

Fonda B.
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Excellent customer service

tiffany A.
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They are great!

Debi S.
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Customer did not leave a comment.

Alan B.
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Customer did not leave a comment.

Paul A.
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Not greeted upon arrival by Chris. He sat behind the desk and worked on the computer for seven minutes and 23 seconds before acknowledging me. I was standing in front of him and the storage customer was in and out of the office. Parking was four spaces in front of rhe office.

Yesenia R.
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Customer did not leave a comment.

Richard M.
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Location was under renovation and was not entirely clear where to return the keys after hours. Recommend having a "deposit keys here" sign or something for after hours returns.

William S.
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Could not have asked for better service!

Hilary B.
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They had hard time checking me in. I had already completed all check in process, so I expected it to be super fast. They had some difficulty navigating the website, I believe. Both reps were very nice and professional though.

MARITZA M.
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The only thing that I can recommend is that you tell the client how many miles per galons does the trucks do WITH A FULL LOAD. That way, your clients can make a realistic estimate of how much he/she is gonna spend in gas or diesel for the trip.

wilbur B.
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Customer did not leave a comment.

Mayra C.
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Friendly staff

Jennifer L.
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Customer did not leave a comment.

Juanita V.
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Customer did not leave a comment.

Daphne G.
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Customer did not leave a comment.

Chris H.
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The truck was given to me with less than a quarter tank of gas and the check eng maintenance light that came on and was ignored. Truck out of alignment and pulled hard when braking. Brought back early because I didn't trust using it in because of engine maintenance. Very poor maintenance truck should never berented in the condition it is in.

Erin I.
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I ordered a 17 foot truck and apparently Uhaul Online had a glitch and I got a 10 foot truck. Which made my move HELL. I had to hire ANOTHER moving company to finish my move. I could have hired them in the first place instead of going through Uhaul It was literally the same price. Also I shouldn't rent a vehicle that has a check engine light on. Get that fixed.

Martin P.
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Nothing really wrong with the location or the person. It was a little trailer only one person working she did was hustling. Whatever system she has access to did not have the correct information. So we had to call the corporate.

Angela O.
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I rented a Uhaul 8/5/2017, to move my furniture from my apartment to my storage. From this place to my apartment, from my apartment to my storage, and from my storage back to the uhaul place, was approximately 5.4 miles. I did this on purpose so that little mileage would be used. I paid for the Uhaul and the 5 miles and went on my way. When I returned the Uhaul, the rep wasn't there. Per his instructions, I parked the Uhaul outside and put the Keys through the slot of the door to the main office. Here is the thing. My final receipt showed 105 miles driven and a charge of $93!! I picked up the truck at 9:30am and returned it close to 12pm. How did I load and unload, and travel 105 miles in 2.5 hours???? The guy already had the gas level wrong, was the mileage wrong too??? This so upsetting to me when I trust that everything is taken care of correctly only to be charged for miles I didn't drive. This needs to be resolved ASAP!

AARON R.
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Customer did not leave a comment.

scott W.
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Customer did not leave a comment.

Stephen B.
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Charged me extra money for no reason. Put the gas tank back at 3/4 where I was told to return it to

Sudhakar K.
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Customer did not leave a comment.

Dimpy S.
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Customer did not leave a comment.

Jaclyn R.
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Customer did not leave a comment.

Raymond Joseph F.
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I have been over charged and was told I have to wait three business days by customer service for a manager to contact me with a resolution. I used the rental ONE day but got charged for THREE. I tried looking for the drop box to leave the key and could not find it any where. I just want this resolved since my bank account has now been overdrawn. It also shouldn't take three business days to receive a call back from a manager. I've tried calling the location where I rented it from and they do not answer. I've been calling since Saturday.... I hope this is taken seriously. I'll be sure to let friends and family know of this catastrophe as well

Lauro T.
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I booked the appointment online to pick up at 1:30pm on Saturday. I even called to confirm availability of the rental and spoke to an associate. He confirmed that my request had been received. I even checked in online to speed up waiting period. I arrived promptly at 1:30 only to see a sign on the door staying they were closed until 2:15 for lunch. 45 minutes I waited from the appointment reservation. When they finally returned from lunch, I learned that the rental that I reserved was not even in their possession. The truck was was still in the previous renters possession. An hour went until I could get the truck. I feel it was not very professional the way appointment setting and truck availability was handled especially when there are time constraints. I've used uhaul on previous occasions and have never had a problem. I will not be returning to that location and would not recommend it. I hope the issues there get resolved as it makes the moving process more difficult and defeats uhauls service mission to its loyal customers. Thank you, Lauro

Georgiana G.
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Customer did not leave a comment.

Paul A.
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Not posting 2 different charges on the bank account.

Amber A.
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So I rented the truck on the first and was given instructions that it was OK to drop it off at 94444 Bandera Rd. by the worker at the location. After I was done moving I dropped off the vehicle at the location given to me from a white mid 30s man then got called to days later from the location asking where was the U-Haul truck. I did let the female that called me know that the young man told me to return the truck at Summit automotive on Bandera Road and I was not going to be responsible from there because he apparently didn't know his job ...

CAROL L S. | First Impressions |
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I found this business online and thought the prices were very reasonable so I made a reservation. Check in was quick, easy and affordable. Overall great experience!

Suzanne C.
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I can't think of any. The transaction and instructions given were clear and smooth. I would highly recommend using U-haul to others as well as be back as an appreciative customer.

Marta D.
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Rental clerk was very nice and helpful.

No reviews have been submitted for this location.

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