The customer service agent that was in the office on the day I picked up my U-Haul was so kind and helpful in making my stressful moving day easier. I watched as another customer came in and approached her with a rude tone and spoke down to her about things that were out of the control of U-Haul and the storage location â€œYour Storage Placeâ€ but she remained courteous and demonstrated values that should be recognized by U-Haul. I did not catch her name but she was the only person working on July 11 in the office at approx noon time. I hope U-Haul will take input from a loyal U-Haul customer by finding out her name and recognize her exemplary customer service.SIERRA J.
Customer Reviews for Your Storage Place Fredricksburg
(U-Haul Neighborhood Dealer)
San Antonio, TX 78229
Services at this Location:
- Mon-Sat: 9 am - 4 pm
- Sun: 10 am - 3 pm
Special Operating Hours
- 11/25/2021: Closed
- 12/24/2021: 9:00 am - 12:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Samantha manger is rude never clean property rent too high alot units empty due high rent too break inat the storage unitRonald W. | Overall Experience
Clean the windshieldTimothy C.
Sabrina was great. Customer assistance was superb...CARMEN C. | Overall Experience
Customer did not leave a comment.Adrian K.
I couldn’t be more satisfied with a storage facility. From the moment I walked through the door to under go the process of signing into a storage unit and getting the remainder of my belongings into a safe place was very pleasant and hassle free. Both of the young ladies who manage the front desk are very friendly and professional. A couple of days after placing my things in storage, I visited my unit because I wanted to sell a rug I had. I kind of hung around inside of my unit until I was able to get a hold of the woman who was purchasing it. After about 20 minutes of waiting in my unit, I heard the woman who manages the front desk drive up on her golf cart and she began questioning me. I could appreciate her as her vigilance makes me feel safe knowing that nothing gets past her. He he he. The property is full of cameras, the unit was the perfect size for what I have and the staff is very attentive, hard working and sweet. I feel I made two friends at their property. High quality staff, safe storage units and enough space to store belongings!Steven P. | Overall Experience
Great service!!! Smiling employees!!!Gerald B.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.JOANA M.
Customer did not leave a comment.ESPERANZA F.
Customer did not leave a comment.Ann S.
Customer did not leave a comment.CYNTHIA W.
Everyone here is so nice and accommodating!! I would definitely recommend this location to anyone in the area needing a unit to rent!!mandi f. | Overall Experience
Customer did not leave a comment.Silverio G.
The staff was rude and did not have any answers to my questions. Because I did self service she kept telling me I had to call the uhaul 1800 number. She couldnt even give me the keys to the truck once I showed her my online registration was complete and it stated for me to walk in the office for the keys. Very unprofessional on her part. She even had me open the truck and check everything myself she didnt even leave the office. When I told her i paid for a dolly she kept telling me we dont have any and I had to call for a refund she didnt even check the computer or they to help.ILIANA V.
Everyone was friendly and efficientVeronica A.
Showed up to pick up my uhaul that I had booked for 9 AM, woman there seemed like somebody had just told her to sit there just to be a present person, she didn't know I was coming, she did not know how to do anything, she kept saying it was her first time doing everything but it seemed like she didn't know the system at all, like I would think they would train their people at least the basics like what to do if someone needs to pick up a truck they had reserved, but she didn't even know how to refresh the page on the laptop. She kept having me give her the same information over and over again, then had to keep calling someone who I assume is the manager to help her, finally the woman she was calling had to come to the store just to get it done, but didn't offer any sort of apology. Then they made me move my car across the street to another business because I couldn't keep it there for the 3 hours I was going to be moving. It took almost a hour after arriving to leave with the uhaul truck. I was late meeting the movers and they almost left. It was a ridiculous and frustrating experience and I'll never use this location again, possibly any uhaul.KRISTOPHER H.
The only reason I would not recommend is the pricing on the units. They are are not competitive. $220 for a non-climate controlled 10x20 is ridiculous. I can rent office space for that amount.Gene W. | Overall Experience
Customer did not leave a comment.dana b. | Overall Experience
Customer did not leave a comment.Jorage R.
Samantha was above & beyond. From the service, too her showing us storage units, too getting us in & out. She was super friendly everytime spoke with her on the phone & in person. Based on the first experience with her we didn't even decide too shop around too other storage facilities her kindness & awesome customer service told us we didn't need too go looking anywhere else! If she hasn't had a raise in awhile she deserves one...Seriously! Customer service is EVERYTHING & if that is #1 word of mouth can spread like wildfire, so Ty Samantha! Hubby & I appreciate all ur help! Will HIGHLY recommend her & this location!Gloria P.
Parking dropp off minimalRoberto H.
Customer did not leave a comment.Xochitl C.
Was charged an extra 22 dollars after returning vehicle as well as there was dog hair throughout the vehicleJames B.
Optional insurance coverages are too expensive!!Daryl V.
Both ladies where exceptional, very professional and customer service oriented. Thank you UhaulRobin W.
Customer did not leave a comment.Brianna S.
Customer did not leave a comment.Jose S.
There was no dolly. I did not know or was not told I needed to request one separate from the rental of the truck. I have always rented from u-haul but at another location. Usually, they are strapped in the truck. Other than that the customer service was great.SANDRA B.
Customer did not leave a comment.Ted S.
It is primarily a storage rental facility without truck rental amenitiesdavid S.
Samantha was great at explaining all details and very personable. Great experience!Celina m. | Reservation
The lock process could have been easier when doing the electronic pick up. It was hard to open the lock, I had to call a representative for assistance.Lyndsey R.
They are all so polite and friendly!KATE F. | Reservation
The truck smelled and the tire pressure alert was lit up. I was already under a lot of pressure and stress that the stupid light freaked me out. Customer service was fantastic, though.Julia H.
Customer did not leave a comment.Gayle P.
Customer did not leave a comment.Rogelio G.
The instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.Richard N.
The price is a little bit expensive than other uhaul storeNahom G.
Make sure the vehicle is clean.Terence C.
Customer did not leave a comment.Alice A.
Need more parking space and more office room very small area for the customers and employees.Erlinda B.
Customer did not leave a comment.Norma V.
The ladies who worked there were very nice.Nien C.
Warm and friendly staff, ladies have a great sense of humor. Van available on timeJoan P.
Vanessa has Excellant Customer Service.Amina J.
Customer did not leave a comment.Adrian G.
Customer did not leave a comment.Redjing C.
Hard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.Alfredo G.
Nothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.barbara A.
Awesome serviceSUNILBABU C.
Probably the worst customer service experience I've ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.Charles F.
thank youZhanna C.
Sherri has helped me in the past. She is outstanding. Her peers depend on her knowledge, kindness and professionalism. I was so exccited to work with her agin. She treats you as if you are the only client. Thanks for prompting her. She is terrific. A keeper.Sherry M.
Customer did not leave a comment.Alba C.
Maybe just open earlier to allow moving before the summer heat? Its getting hot by 9 AM and pushes the hard moving and lifting work into the afternoon. Everything went smoothly, though Thank you very much!Marianne G.
Just fix the sun visor clip on the driver side. It fell off before I even made it to my apartment.Jerry R.
Rep closed quickly and turned off open sign when got there...no reception...then was charged late fees when rep from U-Haul customer service said there would be no late fees or any charges...we were charged $61 with no email as to why we were chargedErnesto G.
Customer did not leave a comment.Zachary H.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Mary R.
A SMOOTH & PROFESSIONAL TRANSACTION. THE PROCESS WAS QUICK & EASY, TOO!WILLIAM G. | Reservation
Customer did not leave a comment.John L.
Customer did not leave a comment.Leira B.
Customer did not leave a comment.Charles A.
The location is hard to fine. This is a place that has storage units and the Uhaul sign had fallen and was not very visible. Parking in the front is small and my truck almost did not fit. My ride had to park next door. Once I got the truck through the gate and on the lot, the staff there was EXCELLENT. Just not easy to fine.DUANE S.
Sherri De La fuente was excellent her service is what i mean top service i seen in a long time i been in the customer service industry for 20 years n i defentily know she is the best i seen so far great job SherriLisa B.
Customer did not leave a comment.Vincent S.
Great service ??Cristina F.
The reason I am stating this is the issue I had with the vehicle. The driver door weather seal and door did not seal or close correctly. I had to listen to wind noise, as I had a window open, the whole drive from Texas City to San Antonio. Worst trip ever in a rental vehicle.Jose S.
The whole online reservation process is a bit of a headache and time consumingAndrea J.
Customer did not leave a comment.Gloria L.
I had ordered moving blankets when I reserved the moving truck, but they were not available at this location. I had to go to a different U-Haul location to pick them up. Not a deal-breaker, but not convenient either.Kenneth H.
Love the mobile app for pickupandrew J.
Customer did not leave a comment.Swaminathan C.
Chris Mungia and Michael were very help and friendly!!! :)Florestela L.
Customer did not leave a comment.Rod L.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Rod L.
Customer did not leave a comment.Virginia F.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Sharon N.
Very friendly staff, quick, attentive, and professional. They are close to my home and had the truck I needed.Daniel S.
Be more honest and straight forward to your customers the Chicago location wasn't !cesar R.
The truck was ready on time I was running late and hadI cannot get a hold of nobody on the phone butWhen I got there the truck was ready and I renewed it out quick.??Juan M.
I just used this for drop off after hours.ED S.
Customer did not leave a comment.Marquie H.
Great service! fast and friendly!Harris J.
Customer did not leave a comment.Jeffrey C.
Excellent customer serviceFonda B.
They are great!tiffany A.
Customer did not leave a comment.Debi S.
Customer did not leave a comment.Alan B.
Not greeted upon arrival by Chris. He sat behind the desk and worked on the computer for seven minutes and 23 seconds before acknowledging me. I was standing in front of him and the storage customer was in and out of the office. Parking was four spaces in front of rhe office.Paul A.
Customer did not leave a comment.Yesenia R.
Location was under renovation and was not entirely clear where to return the keys after hours. Recommend having a "deposit keys here" sign or something for after hours returns.Richard M.
Could not have asked for better service!William S.
They had hard time checking me in. I had already completed all check in process, so I expected it to be super fast. They had some difficulty navigating the website, I believe. Both reps were very nice and professional though.Hilary B.
The only thing that I can recommend is that you tell the client how many miles per galons does the trucks do WITH A FULL LOAD. That way, your clients can make a realistic estimate of how much he/she is gonna spend in gas or diesel for the trip.MARITZA M.
Customer did not leave a comment.wilbur B.
Friendly staffMayra C.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Juanita V.
Customer did not leave a comment.Daphne G.
The truck was given to me with less than a quarter tank of gas and the check eng maintenance light that came on and was ignored. Truck out of alignment and pulled hard when braking. Brought back early because I didn't trust using it in because of engine maintenance. Very poor maintenance truck should never berented in the condition it is in.Chris H.
I ordered a 17 foot truck and apparently Uhaul Online had a glitch and I got a 10 foot truck. Which made my move HELL. I had to hire ANOTHER moving company to finish my move. I could have hired them in the first place instead of going through Uhaul It was literally the same price. Also I shouldn't rent a vehicle that has a check engine light on. Get that fixed.Erin I.
Nothing really wrong with the location or the person. It was a little trailer only one person working she did was hustling. Whatever system she has access to did not have the correct information. So we had to call the corporate.Martin P.
I rented a Uhaul 8/5/2017, to move my furniture from my apartment to my storage. From this place to my apartment, from my apartment to my storage, and from my storage back to the uhaul place, was approximately 5.4 miles. I did this on purpose so that little mileage would be used. I paid for the Uhaul and the 5 miles and went on my way. When I returned the Uhaul, the rep wasn't there. Per his instructions, I parked the Uhaul outside and put the Keys through the slot of the door to the main office. Here is the thing. My final receipt showed 105 miles driven and a charge of $93!! I picked up the truck at 9:30am and returned it close to 12pm. How did I load and unload, and travel 105 miles in 2.5 hours???? The guy already had the gas level wrong, was the mileage wrong too??? This so upsetting to me when I trust that everything is taken care of correctly only to be charged for miles I didn't drive. This needs to be resolved ASAP!Angela O.
I found this business online and thought the prices were very reasonable so I made a reservation. Check in was quick, easy and affordable. Overall great experience!CAROL L S. | First Impressions