Customer Reviews for Your Storage Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Your Storage Place

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Christine C. | Overall Experience |
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Customer did not leave a comment.

christopher W.
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Customer did not leave a comment.

CLIFTON B.
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The representative Nancy was so kind and extremely helpful. She was great!

Lizabeth B.
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Customer did not leave a comment.

Sierra M.
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Nancy was awesome

EMILY V. | Reservation |
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I’ve rented a uhaul truck before , came in handy .

Latasha C.
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The staff was great! They are very friendly and nice.

Julian A. | Reservation |
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The employees were very nice and they provided great service.

KIMBERLY B. | Reservation |
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Customer service was excellent. Register was fast and easy. She suggested I need a larger unit. Inwhich after seeing it I agreed. I just wish it was more space to maneuver around in a 26' Uhaul truck

Chris T. | Reservation |
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Everything went smooth and quickly!!!

Mary G. | Reservation |
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It was quicker than I thought and staff was very friendly and helpful.

Regina E.
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Customer did not leave a comment.

Mercedes B.
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Customer did not leave a comment.

Ebony S.
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Nothing You Guys Were Absolutely Perfect! So Sweet And Nice! I Absolutely Loved Every Inch of My Experience Thank You Mrs Nancy & Mrs Sherri !!! If I Ever Need A Uhual Or Storage I Know Exactly Were To Come !!!!

JACQUEL J.
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I love the service

Esmeralda B.
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Customer did not leave a comment.

marquis L.
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The check engine light was on...just needs a little tlc....didn't give me problems and friendly customer service.

Evan B.
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Sp rude charged for two days when returned on time

Sonia B.
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Customer did not leave a comment.

shirley S.
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My experience was good. The receptionist was extremely thoughtful and funny. Will use this site it again

Janice G.
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Customer did not leave a comment.

Amy C.
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First time user, I love how smooth the process was

Felicia R.
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The employees were so nice and friendly!!

Cathryn P.
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Customer did not leave a comment.

Gilbert G.
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VIcky M.
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When I went get the truck, after doing the paperwork, I was handed the key & paperwork. They did not do an inspection of the truck. So when I got to my destination & left the back of the truck , it was dirty. I called the location & spoke to Nancy & told her want happened & that I have pictures. The only thing she said was I'm sorry

Gustavo M.
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Customer did not leave a comment.

julio B.
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Customer services, I got charges so many times in my account for miscommunication

LETICIA R.
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Great customer service and super friendly staff. Highly recommend this location

Joe S.
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The personnel were very friendly and helpfhelpful no complaint there. The equipment was account except there check engine light was on and she failed to let us know soon rented

Tonya E.
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Customer service needs to improve, a little to much going on with the employees

Chasmeka W.
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Customer did not leave a comment.

Cihan H.
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David G.
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The lady at the counter was amazing, courteous and knowledgeable. I will use this location again.

Marlene B.
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You guys rock.

Laverne B.
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nothing. friendly and courteous customer service. that is always a plus in my book. I would recommend this location to everyone. keep up the great work

Michael F.
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Customer did not leave a comment.

Cory W.
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Fire you're entire scheduling team because they made me travel to this location after I tried to pick up from my preferred location. The Gulf freeway location was amazing and the people were very polite but U-hauls scheduling division needs training or an overhaul. For questions or concerns call: 832 795 6412.

cheryl F.
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Customer did not leave a comment.

DOMINICK I.
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Customer service and the scheduling were very poor and utterly ridiculous. Sent me to a closed location and had me sitting outside of it for nearly an hour waiting on them to find another, only to arrive and them not even have my location. The only decent thing about this experience is the lady at the location waited 10 min past closing for me to return. I will never rent Uhaul again thought.

Manuel A.
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They had an issue processing my reservation. The lady called uhaul for help. The rep told the lady helping me that is was my credit card that was causing the issue. I called my credit card and they showed uhaul authorized my card twice. Needless to say 2.5 hours later and having to redo my entire reservation in the phone it was finally processed. The issue wasn't my card it was somewhere in yalls system. The truck drove poorly very shaky when stopping. Not a good experience. The lady helping me was very apologetic and was trying her best.

Timothy B.
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The agent named Mike was rude and very un professional he called me because I was running late due to the bad weather and flooding. And made very bad comments. I would like something done I'm thinking of contacting the BBB on this one

jennifer G.
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Customer did not leave a comment.

socorro L.
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Randy T.
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Rented a truck from an Alvin TX location, 2 miles from my house. Had to pick the truck up from a Houston location. Not sure what happened to the Alvin pick up.

Kenneth R.
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Pre-arranged the truck on-line. Never received a call from uhaul rep the day before to confirm. Flew down to Houston Tx... Had a taxi take me to the address listed on my on-line paperwork reservation. The manager there told me there was no truck there. Looked up my application number to find out what happened....found out the truck was at another location ( a storage place..not a uhaul center). Since the taxi had left the manager gave a us a ride there ( Thank you Arie). Filled out the paperwork and got the keys only to find out that the truck was a mess ... ashes all over, lighters, last persons contract, slime all over the dash and cup holders. Went back in to the office to find out WTF why it wasnt clean and was told they dont have any equipment there to take care of the trucks...also had no boxes, no blankets nothing....take it or leave it. We had to live in this smelling pile of disgusting junk for just over 1800 miles... There better be a refund soon...

Billy D.
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He needs a bigger uhaul sign. No one was there . but real easy to leave truck and put paper work with keys in drop slot.

TONYA E.
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The customer service helper was very nice and friendly. She was pleasant. I will definitely us the uhaul provider again. Thanks

ANTONETTE M.
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The building does not have convenient parking for customers and the U-Haul truck. It is a tight space. The customer service was superb!

ALICIA R.
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On May the 31st I had worst eperience at U-haul. I did my reservation online and was supposed to get my 26 size truckf rom 9:00 am to 2:30 pm. from 9101 sout Main, but when I got there the rude man told me that there was no truck available for me and told me to call customer service. After I talked to two two people on the phone they told me to go to 10710 to get my truck. When I arrived there the cashier told me, "if you have a reservation don't get in line because we have no trucks" So there was no truck for me again. Called again the two people and they sent me to 603 FM 1092 Stafford (very far away from me) when I was about halfway they call me and said there was no truck for me again!! And he asked me to pull over to the side of the road until he foud a truck. He sent me to 2117 Shepherd drive (very far again) I went there and again...NO TRUCK FOR ME. There I go again! Called, spoke to two people and they sent me to 9330 Gulf Freeway (very, very far away) but finally I got a truck at almost 2:00 p.m FI'VE HOURS LATER!!! And NO DOLLIES! Originally I had rented 2 of the largest ones and the truck was a 15 instead the 26 originally reserved. So I had to get the dollies from other locations. I had to make 2 trips and not to mention the people that was helping me move left after 5 hours of waiting so I needed to pay others to help me and I ended up paying $191.00 and they told me that they would only take off $50.00 for the inconveniences!!!

JOSEPH K.
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This office was great and the ladies there were the friendliest that I have ever encountered. Keep these people forever. They have all my future business and referrals!

MICHAEL M.
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Had to wait over 2 hours to get a truck. There was 1 person working at the location and customers had to keep waiting outside while the employee did his job. The employee needed assistance because there was a malfunction with the systems and when he called customer service they were rude on the phone and hung up on him. When he called back the next representative cut him off and just transferred him The corporate office was not able to help, he was put on hold for awhile and then corporate advised your employee to call an area manager. When the corporate office is unable and unwilling to assist you that says a lot about your company. I must say that the employee at that location didn't give up and apologized. He was very professional in how he handled the situation. I hope to never go back.

felicia C.
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Very professional knowledgeable staff. All were courteous and most helpful. Made my moving experience delightful. Would definitely return!

Demetrius F.
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Great customer service staff

BRIAN C.
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The space where you pick up the truck is very small. It was difficult to get the truck out. The young lady who did the check-out kept saying this was a new service and she could not answer questions. Ended up costing me money.

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