Customer Reviews for YourWay Inns
(U-Haul Neighborhood Dealer)

Rating:

1.0

The person who runs it never showed up only the person who lives at the hotel was there when you phone he never answer's

Rating:

3.0

Only thing is i dropped the U-Haul at 2 o'clock, on Saturday and I still didn't receive my deposit still waiting call them 2x

Rating:

1.0

No one around to help or talk to,had to come back day after l was supposed to get the trailer cause it was buried in a snowbank came back the next day still no one around had to shovel the trailer out of the snowbank myself. VERY POOR PLACE!

Rating:

5.0

Very good customer service.

Rating:

1.0

Location was an old building with musty mildew smell it was hard to breathe

Rating:

5.0

Mr. Furlong was very pleasant and ensured that everything was satisfactory. He took the time to review the equipment with us and ensure that everything was in good working order.

Rating:

5.0

Great service

Rating:

5.0

I had excellent service. The Gentleman went above and beyond his way to make sure I had a stress free experience. I really recommend this location. Thank you for a great service.

Rating:

1.0

Was suppose to call a number and receive my deposit back in cash. Took 3 days to get ahold of the person,

Rating:

2.0

Location was closed. left message never heard back. I would recommend it because only place in town

Rating:

1.0

If I did not have to use your serves I would not

Rating:

1.0

The person at this location threatened my son when he went to pick up his $100 deposit My son was too afraid to ask him about a fuel rebate because we returned the truck with more fuel than pick up

Rating:

5.0

It was overall a great experience!

Rating:

2.0

A person should be onsite to help with issues. It was challenging to go through the process online. And the process took at least 20 -30 mins, to be able to be up the truck which cuts in to the rental time. This would not be easy at all for someone who is not tech savvy. I also had issues with signing in to my account and no one on the phone could really help. This was a terrible experience, I will not be doing this again.

Rating:

5.0

Uhaul didn’t give instructions where to drop off the key after hours, and the self checkout wouldn’t work online. The motel attended was so kind and understanding and ensured everything was sorted in a timely manner.

Rating:

5.0

Outstanding customer service! Thanks Clark!

Rating:

5.0

Great service

Rating:

5.0

This is the best dealer in Canada! What can I say...... I know him!!!!!

Rating:

2.0

he never answers the phone and we have never seen him either

Rating:

4.0

Had to drive a 6 hour round trip at my own fuel expense to get the rig. The guy out there was great, but just such a shame.

Rating:

5.0

It was all good! Great overall experience.

Rating:

1.0

The person never went over the trailer with me. Never checked my hook up just couldn't be bothered

Rating:

3.0

5 days after returning the truck, I am STILL waiting for my deposit (as well as 3 phone calls to Uhaul).🤬😡😪

Rating:

5.0

Nothing to improve on, very professional service.

Rating:

3.0

Not happy, Thunder Bay Uhaul counter confirmed 20 foot truck to pick up in Thunder Bay for my move to Elliot Lake. I received an email confirmation etc of this then the day before I was told there was no 20 foot trucks in Thunder Bay and had to drive to Longlac a 4 hour drive one way to pick the truck up. When I called the counter in Thunder Bay I was told he didn’t know what I was talking about and I only asked for a price basically calling me a liar. See reservation below he sent me: Order Summary Rental Equipment Reservation #: 96698571 Preferred Pick Up Location: Furniture Recycle 133 Hardisty St N Thunder Bay, ON P7C3G7 Pick Up Date: Saturday, August 22, 2020 at 10:00 AM Drop Off Date: Wednesday, August 26, 2020 Equipment: 20' truck

Rating:

4.0

Very polite and welcoming.

Rating:

1.0

We sat waiting for three hours waiting to pick up U-Haul and trailer. Nothing was ready. Was all snow covered and cold. The U-Haul was Extremely dirty and came with no gas. The owner didn't know we were even coming. Then he said he would us a discount but we didn't get one. I lost a whole day trying to deal with uhaul. Talked to multiple people on the phone. Was not pleased at all.

Rating:

3.0

The gas tank should be full on pick up and full on return how can a person judge the amount of gas when you travel some time the distance between gas station is a long distance and not knowing the gas consumption the truck does it is very hard to judge I was not impressed with that part I payed for a quarter tank of gas for nothing on a fix income that is not very nice

Rating:

3.0

There was no one on site when I dropped off the vehicle and therefore I have to figure out how to received my deposit. I was not home for over a week after the move only to return to a phone call saying that I have to contact uhaul for them to issue me a cheque. I was assured the deposit would go back into my account when I returned the vehicle.

Rating:

3.0

You can help the customer take the trailer off vehicle. would have preferred to be involved in the drop off inspection and walk away with a document that says I returned the trailer in good shape.

Rating:

3.0

Customer service was VERY slow but guy was nice.

Rating:

3.0

Trailers need a jackleg on tounge to raise / lower onto tow ball of vehicle

Rating:

4.0

I had an awful time getting in and out of your truck I'm 5ft tall so the bottom of the door came just below my hips and try to grab the handle I couldn't reach or have the strength to pull myself up I had to ask ppl for help which was so embarrassing especially the areas they had to hold I would like to see you put a folding second step cause we all don't have legs long enogh but other than that trailer pulled good truck ran good I only burnt just under a half a tank of fuel in our day in age we all don't have spouses so a little help getting in and out of your vehicles would be great for short ppl I told everyone about my ride with uhaul it was great so at lot will be using uhaul when they move again and me again but I'm proud I did the move on my own I received my cheque by the way try so I hope you can understand what I'm trying to say ty Donna Williams

Rating:

5.0

Such a great dealer.....ooolalala!!!!

Rating:

5.0

My god it is so great at this dealership and he is mighty fine looking too!!! LOL !!!!!

Rating:

5.0

Look after me right away,as this was an add on to my Truck rental. Very accommodating.

Rating:

1.0

Uhaul was at three quarter full only, very hard to get it back to only three quarter when dropping off. I had to fill it up when I picked it up as I was not certain how hard it was on gas and I had over two hours to drive without any gas stations. After driving 10 hrs to pick up my U-Haul, I then had to fill it up before I started my journey. Not impressed. Then when I drop it off I think it's close to three quarter and not close enough for you guys and I have extra fee. Also, I booked a smaller truck 3 wks prior to ensure it was available and three days before I pick it up I'm told it's not available and I get a bigger one at no extra cost. The problem is, the bigger one is much harder on gas. It should have been full when I picked it up and it would have been much easier to fill it up then TRY and only get it to three quarters. Not using U-Haul in the future and not recommending this company to anyone.

Rating:

4.0

When I returned my rental the dealer looked at it and said everything was OK but I did not receive a receipt

Rating:

5.0

Best dealer in Uhaul. LOL Nothing like pumping your own wagon!!!

Rating:

5.0

Very helpful.

Rating:

3.0

There was no one at the office, left the trailer in the lot.the person there said "the owners were on holidays"

Rating:

1.0

the clerk didnt have a clue to what was what didnt know how to do a rental so he told me to take the trailer any ways and his boss would call me later to get sorted but never did but he called traffic and they called me a day and a half later

Rating:

1.0

When I arrived at the location there were 7 of the trailers that I needed. It look 6 tries before one had working lights. I phoned the Uhaul dispatch after trying 5 and they said it may be my wiring on my vehicle, which was not the case because on some of the trailers the left signal worked and on others it didn't, etc. However, finally one worked. It was an odd experience picking it up and having no one there to help in anyway.

Rating:

5.0

My experience was excellent and I can't think of anything that you can do to make it easier or better for the next customers. I would recommend using UHAUL to anyone wanting to move.

Rating:

4.0

Add drop off address on contract. Had to call U-Haul and was told there was specific drop off spot.

Rating:

1.0

Showed up at 10am and they were closed. Had to call local manager. First trailer had light issues. Had to load and secure my car alone. Had to chose this location because my home town had no trailers road worthy. Had to change route and hotels and deal with a rougher route. My wife had to follow me 3.5 hours to the Longlac location. I was not impressed

Rating:

1.0

There was no one at this location to pick up the trailer at the confirmed time of 3:00 pm.

Rating:

1.0

I was never shown the milage before i left the parking lot-therefore i feel that i was somehow cheated into paying someelses milage and/or carelessness!!!! Not a satisfied customer at all !!!!

Rating:

5.0

Nothing at all

Rating:

5.0

Man oh man this is the best uhaul dealer in America!!!!!

Rating:

3.0

The location was closed at my pick up time and the phone number left on the door went to an answering machine. Lucky I was able to call and complete the transaction over the phone from uhaul main office. Later that evening the person called me back and apologized for the inconvenience.