The on-line check- in is a horrible experience. It took over an hour to get the key pass code. Highly intrusive, requiring two other people to confirm my identity, even though I had scanned my drivers license, my face, the back of my drivers license, four times! I am retired from IBM as a user experience designer, and can say with confidence, that is a completely failed user experience. Otherwise, however, all went well enough. The gentleman behind the counter, did all he could to try to help, but was unable due to very slow connection. My phone turned out to be faster..Kerry K.
Customer Reviews for Z FoodMart
(U-Haul Neighborhood Dealer)
Dalton, GA 30721
Services at this Location:
- Mon–Sat12 pm–8 pm
- Sunday12 pm–6 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When you arrive, the location is just a sign, you have to call a phone number and let them know. Problem is the phone appears to be a cellphone and it was turned off for the night, I had to pay a "extra fee" inorder to turn it in online.Lynda C.
Customer did not leave a comment.Ricardo P.
Customer did not leave a comment.Kalpesh P.
The guy has no customer service skills...took so long to do contract on his little phone. Get a computer and stop being so cheap man. Messed up on contract twice and had to start again. Selected wrong drop off location. Should not represent or be a uhaul dealer. Didn't ask or explain anything to us. He was in a world of his own.HINESH P.
I never received a verification code either time I reserved the truck. The lock on the back of the truck was impossible for me to open. Had to get help.Michelle C.
Store employees or owner needs to be trained on the U-Haul App. They want to do the ol paper trail.Kevin W.
Placing the online reservation was easy and fast ..My problem was with the pick up location..I was told I didnt have a reservation even after showing the confirmation number ..After 30 min he finally found the information and I was over 45 min after arrival. before I could leave ..He was rude,slow and the uhaul had a flat and he asked me to air it up..amanda R.
The location representative pointed to the trailer and said "There you go." No help to couple the trailer of even see if my light connection worked. If I wouldn't have had a floor jack in my truck I wouldn't have been able to couple the trailer to my truck.Maurice S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Jeremy S.
First of all, the man refused to acknowledge my reservation. I checked and it is still in the system. I had reserved the truck through a trusted UHaul Representative, to make sure the vehicle was available. When I arrived the man stated â€œthe reservation only reserved the vehicle. It does not maintain any of the information. I will have to get your information.â€ 1, I resent being lied to, but 2, he wasted 40 minutes of my time by going through the rental agreement again. The original rental reservation number is 87031896. The new one is 87059879. I figured out why he did this. He did this so he would not have to split the commission with the UHaul Rep that set up the reservation. Due to the fact that he lied to me numerous times during this rental I want his entire commission canceled and he needs to be reprimanded. This is unethical. That is my problem with this. He was also inconsiderate of me with the fact that he wasted 40 minutes of my time.Dennis C.
he lied and checked my truck in late like 10 hours late. and I had 50 miles and only used 36 and still had to pay extra whyJoshua S.
Customer did not leave a comment.Ray I.
Customer did not leave a comment.John P.
Took 45 minutes to pick up truck even though reserved on linebeverly B.
Customer did not leave a comment.CHELSEA K.
Customer did not leave a comment.larry P.
Had to wait for about an hour for someone to get there cause the one that was there said he didn't know how to do itjames L.
The man who helped me at the pick up location didn't seem to know what he was doing and the truck was not swept out. I had ordered a dolley as part of the equipment but they didn't have it when I got there. The man said they wouldn't charge me for anything until I got to my destination, but once I got to the destination my card had already been charged, including the dolley I didn't get.emily D.
Make sure you have the equipment that was asked for. Make sure employee knows what their doing. Make sure the truck is clean.Tiffany G.
Hire better employees knowledgeable about their jobTAMI M.
Customer did not leave a comment.Mark H.
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