Customer Reviews for Z&R Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

All good everything went smoothly.

Rating:

5.0

When I picked up the truck there was only 40 miles of gas in it and the back was not swept out and the blankets were just thrown in top corner. I left 50 miles of gas in it and made sure it was swpet out and blankets folded neatly. Other than that everything was great very easy to use the app.

Rating:

5.0

Excellent customer service

Rating:

5.0

I’m very happy with the location I picked, but disappointed with your dispatching system. I booked another truck for March 10 to pick up from same location but a lady dispatch called me and changed the pick up location with out my concern and hung up on me. I had no choice to call back report her and canceled the March 10 booking.

Rating:

4.0

Improve the mobile booking system and notify customers when the uhaul that was reserved is not back. It's such an inconvenience and wast of time when one pulls up to the location and the vehicle is not there

Rating:

1.0

Too much expensive There is vast difference between $19.95 and $70

Rating:

4.0

But your on line check in is not for older people to much bullshit if your an older person not comp savey go to see an actual person .It's a lot less frustrating.i myself will not do online check in or out again

Rating:

5.0

this location had a lot of info for me when i dropped off that was not told to me at the pick up location .Excellent service and advice

Rating:

3.0

I know that it was just after the holidays but it would have been nice if they arrived on time and had the equipment ready to go

Rating:

1.0

Location was closed and had to do the online che ck in with alot of steps that were time consuming

Rating:

5.0

The host was phenomenal, was very helpful whenever I needed help, very easy going and easy to talk to. Thanks for the pleasant experience

Rating:

1.0

- Hours posted online were incorrect. - There is no truck key drop box for 24/7 truck returns which needs to be fixed ASAP. - Poor signage for truck returns. - Dirty/garbage inside and nearby storefront.

Rating:

5.0

Great customer service!! Very pleasant and very professional team to do business with. Will definitely come back for all future moving needs.

Rating:

5.0

The staff was very friendly vehicles was clean and gave me a discount will use uhaul and that location again

Rating:

2.0

Being charged for fuel, when equipment was topped off, receipts available as proof.

Rating:

1.0

Look above

Rating:

5.0

Excellent experience with this location and i changed my pick up twice with no problems.. Mr.Rehan was Excellent, very helpful and friendly...

Rating:

1.0

It’s a car repair shop subbing as rental pick up. No blankets or boxes available. Business owner not open for business until 30 minutes after scheduled pick up time

Rating:

5.0

Nothing

Rating:

3.0

I didn't really go in because they had the doors open.

Rating:

4.0

Unfortunately the truck had been damaged from an attempted break-in so there was no driver side door lock. Not sure how recently that had occurred. The location is not secure so I guess its hard to protect the vehicles. The staff person was very friendly and helpful and provided good service though. Thanks

Rating:

1.0

I just drove 20km and they charged me 30 dollars for fueling fees, 70 dollars for fuel for no reason rest excluded

Rating:

4.0

Requested items such as number of mats not available but attendant was helpful and very nice.

Rating:

5.0

This location was very helpful and took the extra time to help Me when I was is depressed need of a truck. I recommend this location to the person who reading up on reviews to go with this location they are great people. They help me when I needed a truck for the day and when it came down to renting from uhaul itself it a little bit of a hassle and i was on a time crunch . . But the gentleman that was helpinhg me at moment there worked it all quickly and promptly. Thank you once again!!! You definitely saved the day. ● P.s. Their also am automotive garage that does maintenance on your vehicle. And give you an honest quote As well.

Rating:

1.0

I spent literally 1 hour trying to return the truck. There was no box to drop off the keys. When I finally got hold of the support via chat I was told to leave the keys inside of the truck and leave one of the doors open. Of course this is not safe and if something happens I would be contacted even though I was told to do that. Second time in this location and never again. Feeling very disappointed.

Rating:

2.0

The additional prices are nonsense. This is hardly worth it. Not only the location but UBAUL in general. False advertising !!!!

Rating:

3.0

I waited close to an hour for someone to come so that I could connect the auto-carrier. Once they came, they were excellent.

Rating:

1.0

No key to pick up the truck, truck was delivered to me 4.5 hrs later that original pick up time, after calling countless amount of times to the customer service The business owner showed up and not very apologetic and promised not to charge me for the service and the gas and yet i was. Even though i was also promised the same thing by the customer care manager! I had to talk to 4 different agent to return the truck and 3 days after returning i was still dealing with that issue. I was told that customer care manager will call me to deal with other compensation and extra charges i had suffer due to missing elevator and labour charges and she never called. It’s been a week and despite my trying to reach her, no body has called to fix this. Very very poor customer service. I had to go through sooooo much stress for not picking up my truck in time

Rating:

1.0

The representative at this location was not allowing me to use the after hours drop box, even though there is one on site, saying that there are alot of junkies in the area and they may steal the truck. I had a 4 hour reservation but had to rush back within 2 hours because the representative made me, otherwise told me I would have to pay full day fees to return the next day.

Rating:

5.0

Very nice and helpful staff

Rating:

5.0

Hard to locate location and could use better signage as u-haul facility. Rehan was excellent on return of trailer with clear instructions for the return. Rehan contacted us on follow-up to inquire if we had any questions or concerns and which we had none. Very good service.

Rating:

2.0

It was ok but no street address which made it difficult to find

Rating:

1.0

Actually leave the key in the truck so i dont have to wait two hours for the business owner to show up. Extremely unprofessional

Rating:

2.0

Dropped off a day earlier and still had to pay for the extra day. If used for a day more than paid for would have to pay extra. So I believe it should go both ways. But uhaul doesn’t do that, how FUN!! Try again!!!

Rating:

5.0

The location was very conveniently to me. Helpful staff and knowledgeable.

Rating:

5.0

Fast and easy! Good job guys.

Rating:

3.0

Store sign says open, hours shows open at 10am, arrive at 11:30am to drop off and no one is there

Rating:

5.0

Great Customer Service .

Rating:

5.0

Good customer service at this location.

Rating:

5.0

You're doing well at this location.

Rating:

5.0

Customer service was excellent

Rating:

4.0

Service is friendly and efficient. Location lacks a key drop or lockbox for after hours returns.

Rating:

5.0

Good experience using the 24/7 service. Just needed a bit more specific information to which word lock to access the key for the truck. My assumption as the key is in the building lock box, not locked in the cargo area of the truck itself.

Rating:

3.0

First and foremost, the interior of the vehicle cab was disgusting. It was sticky and smelled bad. Secondly, I did not receive a dolly like I had ordered and the business was closed at pick up time. I got charged for the dolly and did not get to use a dolly. It made the move harder to do. And last but not least, I was given a price at pick up that I paid. To find out when I returned the truck I had to pay and extra $40. I had not budgeted for that extra amount. Moving is expensive and I had budgeted a certain amount of money and had to come up with more. I highly doubt we will be using Uhaul in the future if we need a service like this again.

Rating:

1.0

Booked for 12 pm. Went there and found out location was closed.

Rating:

2.0

They charged me extra $40 without any reason.

Rating:

1.0

My reservation was supposed to be contactless 24/7 and for some reason, had been changed to in persons and two hour later Thankfully, Gail in customer service helped me out but I was over an hour delayed

Rating:

1.0

The customer care said they have added a furniture dolly to my order and they will make sure the dolly is put in the trunk. The truck did not have any dolly. We were drenched in the rain as they earlier gave us a wrong truck. After 10 minutes they said that our truck is a different one. Pathetic experience. Neither they compensate for all the trouble and hassle they caused. All they end up saying is sorry we can’t do anything about it.

Rating:

1.0

The Z&R location is where I rented the U-Haul van from and I was charged for 130 kms when the actual distance was just a little less than 45 kms. They had entered the initial reading wrong and charged me for the distance that I didn’t drive. Fortunately, I took pictures of the odometer right before I rolled off with the van from the location at the pick up time. When I got the final bill, it was $80 over charged and then I used my pictures as proof that I’m getting scammed by the U-Haul location. Eventually, they agreed to refund me the difference. I won’t recommend this Z&R location to anyone.

Rating:

4.0

Ze was very friendly and helpful