Customer Reviews for Zelienople Sunoco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Zelienople Sunoco

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MARIA I. on

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a bit disorganized and rude

Joseph O. on

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The truck had damage on the passenger side, big gash but was issued to us anyway. The original pick up and drop off locations were changed which was very inconvenient and frustrating.

Neil M. on

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I had to wait on U-Haul to pick up the truck. The owner of the Sunoco was very nice. She had to call U-Haul while I waited 15 minutes. Truck was in the lot ready to go, but U-Haul's system wasn't.

Alan L. on

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Kevin H. on

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Wesley C. on

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When I made the reservation, I requested to have the UHaul dropped off at this location since if ti only a few minutes from our final destination. Per the contract, we didn't have to drop off the truck until before 8:00AM on 06/23/19. My to my surprise, I was driving on the way home (after being on the road for 9 hours) and received a call from a UHaul dealership in Butler PA. He wanted to know when we were dropping off the UHaul and wanted to know if we could drop it off at his facility since he has the truck rented out again instead of in Zelienople. I was shocked and pissed!! For starters, we can per the contract keep the UHaul for 24 hours. And two, why would I drive 20 additional miles out of my way to drop off the truck when that was not in my reservation? I thought that was very unprofessional of the gentleman to contact us as a customer to "help" him out. It is not our problem, that the truck was overbooked. He did say that he would waive the miles restriction, but that is still unacceptable. We ended up returning the truck to the original location in Zelienople and that gentleman was also very accommodating. We have rented UHaul's in the past and have never had these problems. From making the reservation to dropping off the truck - this entire process was very frustrating . It makes me really wonder if I would need another rental truck in the future, if I would choose this company. Seems to me that there should be more training in customer service satisfaction. I guess this company does not have that at their top priority.

Jody V. on

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She was very helpful. I told her my experience and showed sympathy and told me to call uhaul. I left the metal pieces and the grinding wheels in there in case someone wanted them back.

Kellie M. on

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After not having the truck we reserved, customer service and management could have cared less.

Denis F. on

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stephen C. on

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Truck was dirty and I was given the wrong truck. I had to go back and switch to one on my paperwork

William S. on

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Better signage for U-Haul returns. Wasn't sure I was in the right place at first.

Terry D. on

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Brian D. on

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Wasnt bad, they are open great hours for sure. There is only 1 person and they cannot leave the building so you have to unhook the trailer solo. I am a fit military guy in my 30s so not an issue for me. Others might have had problems lifting the tongue of a 6X12.

Shaye R. on

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Michael G. on

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James P. on

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Robert M. on

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This was my First time to rent a U-Haul vehicle, everyone was helpful and the truck was ready to go. We loaded the truck and went on our way !

Linda B. on

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Bruce K. on

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James P. on

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Scott L. on

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Informed worker of being soaked by leaking roof for the entire trip. Worker called rep in my presence who stated 'it was not his problem I would need to return to place I rented to deal with the problem nothing he could do for me", This was all said in front of me to store clerk.

Pablo G. on

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Easy return on a holiday.

Robert M. on

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Alysia K. on

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Customer service at this location was amazing. The woman working at the time of pickup, was friendly, answered questions and was knowledgeable of the process. If I was to recommend this location it would not be because of the equipment, as the truck was not in the best condition.

david D. on

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This u haul location doesn’t need to be in business. Terrible service! We waited almost 2 hours to pick up a dirty, unkept truck. They need to train their employees on how to use the computer system. I will never use I haul again!!!

Arnold G. on

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mary A. on

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The truck was not clean inside. We had to remove nails, screws and food debris before loading the truck.

Wendy O. on

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Joe H. on

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