Customer Reviews for Zelienople Sunoco
(U-Haul Neighborhood Dealer)

143 reviews

129 N Main St   Zelienople, PA 16063
(On Route 19 across from Goodfello's Pizza Pasta &Grill)

(724) 716-4144

Location Hours

  • Mon-Fri: 6 am - 8 pm
  • Sat: 7:30 am - 8 pm
  • Sun: 8:30 am - 7 pm

Services at this Location:

Contact Us

(724) 716-4144

129 N Main St
Zelienople, PA 16063
(On Route 19 across from Goodfello's Pizza Pasta &Grill)

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 8 pm
  • Sat: 7:30 am - 8 pm
  • Sun: 8:30 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Provided padlock with no key — that is not an advisable practice. The app would not let me pick up the vehicle — had to rely on the Sunoco convenience store attendant to get the keys. One of the rear view mirrors went out of alignment every time I shut the door. Dusty cabin and box.

JAMES D. 
Rating:
3.0

Make sure all your equipment is maintained and updated. Make sure the ignition is together.

Shannon S. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

TASIN M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Customer did not leave a comment.

Gary A. 
Rating:
1.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

My pickup was not ready when I got to the location. I was told that the key for the U-Haul was never put in the lock box so I had to wait till an employee arrived to get my U-Haul.

Mitchel E. 
Rating:
3.0

I am extremely frustrated with the service that I received through UHAUL. I had called twice ahead to ensure that there was a 10' truck available for the move that i was planning. The employee ensured me twice that it was available and it was $19.95 and an additional .99 per mile. I drove 45 minutes out of my way to pick up this truck for them to tell me that it was a $100 flat rate. He then proceeded to tell me that it would be cheaper for me to take the stick, drive it 45 minutes to drop off the furniture that i was purchasing, to then drive it 45 minutes BACK to the sunoco to return the truck and then drive 45 minutes back to my house. He ensured me that I would be “saving so much money.” A 2 hour trip turned into an all night ordeal for me to basically be spending the same amount of money. If i would have known that this was the case, i would've chosen one of the MANY options that i have closer to my house. When I asked why the $100 was a flat rate and not the $19.95 + 0.99, he could not give me an answer even after calling his boss. Going through this company was a complete waste of my time.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Herbert T. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Misty M. 
Rating:
3.0

Customer did not leave a comment.

DANIEL O. 
Rating:
3.0

My rental was double booked. My scheduled location didn't have the truck I reserved. The person who I spoke to on the phone to move my reservation was very helpful, but this situation was unacceptable.

Jeffrey C. 
Rating:
1.0

Possible the worst experience of my life. The mobile pick up wouldn't work. The rep on the phone was unprofessional yelling at me on the phone HEY! as I picked up when it was passed to me by the lady at the counter. They gave me a different truck that was dirty and it broke down on the way back. The emergency brake came on for no reason at a stop sign then it would not release. I should have spent the extra $10 for a budget truck.

jason W. 
Rating:
5.0

Perfect transaction. Owner was super friendly and very helpful. Highly recommended!!!

MIKE V. 
Rating:
2.0

Took almost an hour after I got to this location to get in the u haul because the software wouldn't work. And my card was already in the system from when I reserved the truck.

Paula F. 
Rating:
5.0

I was supposed to pickup my truck at Rt 65 Motors in Ellwood City. I lost time having to go to Zelienople, but they did compensate for mileage

David M. 
Rating:
2.0

I called on Tuesday asking to rent a smaller truck the next morning, but when my husband went, the only truck was a 20' one. We were on a time schedule and had no choice. Paid $20 more, plus 20 cents a mile for for 60 some miles. NOT HAPPY ABOUT THAT.

Jodi C. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The clerk at the Sunoco gas station was very helpful. Since I have never driven a truck before, she helped by backing it up and turning it around for me in their lot. I'm am extremely grateful and she did it all in horrible snow conditions.

Rosa D. 
Rating:
5.0

Customer did not leave a comment.

Gene N. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
4.0

The notification was nice that things had changed. Location to me was better than the original. People with uhaul were very accomodating. This was not the first time I have used uhaul before and will use them again if need be. Very pleased.

Nell B. 
Rating:
5.0

Customer did not leave a comment.

Regina S. 
Rating:
1.0

Poor communication. Truck was not available for 24 rental and we were not informed prior to arrival. Other vehicle was available but not offered. Charged late charge for YOUR mistake. Never again.

JOANN G. 
Rating:
3.0

a bit disorganized and rude

MARIA I. 
Rating:
2.0

The truck had damage on the passenger side, big gash but was issued to us anyway. The original pick up and drop off locations were changed which was very inconvenient and frustrating.

Joseph O. 
Rating:
3.0

I had to wait on U-Haul to pick up the truck. The owner of the Sunoco was very nice. She had to call U-Haul while I waited 15 minutes. Truck was in the lot ready to go, but U-Haul's system wasn't.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

When I made the reservation, I requested to have the UHaul dropped off at this location since if ti only a few minutes from our final destination. Per the contract, we didn't have to drop off the truck until before 8:00AM on 06/23/19. My to my surprise, I was driving on the way home (after being on the road for 9 hours) and received a call from a UHaul dealership in Butler PA. He wanted to know when we were dropping off the UHaul and wanted to know if we could drop it off at his facility since he has the truck rented out again instead of in Zelienople. I was shocked and pissed!! For starters, we can per the contract keep the UHaul for 24 hours. And two, why would I drive 20 additional miles out of my way to drop off the truck when that was not in my reservation? I thought that was very unprofessional of the gentleman to contact us as a customer to "help" him out. It is not our problem, that the truck was overbooked. He did say that he would waive the miles restriction, but that is still unacceptable. We ended up returning the truck to the original location in Zelienople and that gentleman was also very accommodating. We have rented UHaul's in the past and have never had these problems. From making the reservation to dropping off the truck - this entire process was very frustrating . It makes me really wonder if I would need another rental truck in the future, if I would choose this company. Seems to me that there should be more training in customer service satisfaction. I guess this company does not have that at their top priority.

Wesley C. 
Rating:
5.0

She was very helpful. I told her my experience and showed sympathy and told me to call uhaul. I left the metal pieces and the grinding wheels in there in case someone wanted them back.

Jody V. 
Rating:
1.0

After not having the truck we reserved, customer service and management could have cared less.

Kellie M. 
Rating:
4.0

Customer did not leave a comment.

Denis F. 
Rating:
2.0

Truck was dirty and I was given the wrong truck. I had to go back and switch to one on my paperwork

stephen C. 
Rating:
5.0

Better signage for U-Haul returns. Wasn't sure I was in the right place at first.

William S. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
4.0

Wasnt bad, they are open great hours for sure. There is only 1 person and they cannot leave the building so you have to unhook the trailer solo. I am a fit military guy in my 30s so not an issue for me. Others might have had problems lifting the tongue of a 6X12.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Shaye R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

This was my First time to rent a U-Haul vehicle, everyone was helpful and the truck was ready to go. We loaded the truck and went on our way !

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

Bruce K. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Informed worker of being soaked by leaking roof for the entire trip. Worker called rep in my presence who stated 'it was not his problem I would need to return to place I rented to deal with the problem nothing he could do for me", This was all said in front of me to store clerk.

Scott L. 
Rating:
5.0

Easy return on a holiday.

Pablo G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer service at this location was amazing. The woman working at the time of pickup, was friendly, answered questions and was knowledgeable of the process. If I was to recommend this location it would not be because of the equipment, as the truck was not in the best condition.

Alysia K. 
Rating:
1.0

This u haul location doesn't need to be in business. Terrible service! We waited almost 2 hours to pick up a dirty, unkept truck. They need to train their employees on how to use the computer system. I will never use I haul again!!!

david D. 
Rating:
4.0

Customer did not leave a comment.

Arnold G. 
Rating:
4.0

The truck was not clean inside. We had to remove nails, screws and food debris before loading the truck.

mary A. 
Rating:
4.0

Customer did not leave a comment.

Wendy O. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

The size vehicle i reserved online was unavailable at a local location so I was bumped to a further location. U-Haul kindly discounted the service for the inconvenience via phone message, thank you. The only problem I had with the whole "rental experience" was that the discount hadn't been pushed into the computer system to be billed properly. While a note was made to recognize the discount given, it took a while longer and near heroic effort by the young lady at checkout to call, void and reinput, thank you. I luckily wasn't pressed for time, miracle...

ROBERT S. 
Rating:
5.0

Was charged for an extra day and shouldn't have been. If you could please contact me 703-999-8634 to take care of issue I would greatly appreciate it.

Nicholas M. 
Rating:
1.0

Customer did not leave a comment.

Arturo M. 
Rating:
4.0

Customer did not leave a comment.

Michele K. 
Rating:
3.0

Truck had potato chips on the floor.

Victor R. 
Rating:
4.0

I assumed the dolly would be in the truck. It wasn't.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Stevie M. 
Rating:
4.0

I used the truck one day and was billed for 2 days

Don Y. 
Rating:
3.0

The drop off space isn't very large, some signage would help.

Emilee D. 
Rating:
4.0

Customer did not leave a comment.

Brittany S. 
Rating:
1.0

The clerk was clueless. Very bad experience

Rhonda S. 
Rating:
1.0

Services is terrible 129 N main st Zelienople pa 16063 They trying to saying the was a scratch but didn't really have (X)

Marcos Z. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

jennifer V. 
Rating:
5.0

Customer did not leave a comment.

dawn M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The person who helped me at the drop off location is very pleasant. Would definitely recommend them again. Thank you again!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Taha A. 
Rating:
3.0

keep from giving the wrong information to the customer. cost me an extra 220 over what it should have by clerk telling one thing and than getting a call after I turned in the truck.

michael D. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

The attendant was just exceptional. The computer system didn't work, but the attendant more than accommodated my needs.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
4.0

Well the problem I have is that I reserved it for the Market Street address that was shown online and I had to pick it up on Main Street which added miles. Also I wanted a 17 foot truck but online it kept reverting to a 15 foot truck which then required two trips when moving again adding miles. If the Market Street location does not offer pickups then it should not be advertised online as such.

Leanne C. 
Rating:
2.0

It was very easy to pick the vehicle up. However when I went to drop it back off, I spent 40 minutes waiting for the procedure to be finished. The biggest issue being a $14 insurance policy they tried to attach to the plan without my consent. I need this refunded as soon as possible and probably won't recommend anyone here In town to use this facility. Please let me know when we can reconcile this issue.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

coleen D. 
Rating:
3.0

Charged for added milage but UHAUL sent me 25 miles to pickup vehicle when I could have picked up 5 miles away. Then had to put fuel in vehicle because only 3/8th tank in it so I filled it up ($82.00) and returned with just under full tank with no reimbursement. Don't check on your rental ahead of time online because price changes and UHAUL could care less. The people where you pick up and drop off have nothing to do with the screwed up system. They are as fed up with UHAUL as I am.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

Try #1: I had reserved a wheel dolly via uhaul.com originally at a location in murrysville / monroeville, PA. Within an hour I got a call from another location 45 minutes away from the original reservation location stating that I was to now go to Greensburg to pick up there. I had cancelled that order. Try #2: I had called 1800GOUHAUL to make another reservation, I had done so and then received a call withing 10 minutes stating that the location advised did not have a wheel dolly. Would recommend figuring out a way to have your computer system properly update and show the actual equipment available at the locations. Try #3: Finally Successful and had a reservation at the Zelienople Sunoco location. Tow dolly did do it's job, however some of the simple items / details need to be observed: Rubber chain retainers on safety hooks were broke or not existing. The LED brake lights did not function properly on the trailer (appeared there was a wire break or loose connection somewhere). The person at the Sunoco provided great service however had no clue how to properly attach the equipment to my truck (I had used the dolly before so showed him what I knew - training would be recommended).

William H. 
Rating:
3.0

Customer did not leave a comment.

Bradley C. 
Rating:
2.0

Not very helpful

Zachary P. 
Rating:
4.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

perfect experience thankyou

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
1.0

Waited forever to check out. He kept taking one customer after another asking me to keep waiting. Then he just handed the key and said let me know if you can't find it. I walk through mud trying to find it. He finally came out and helped find it and had to move a truck because mine was blocked in. Waited another 15 min then he moved it . My truck was stuck in mud took me 10 min to get out no one offered to help. Just overall horrible experience

DAVID H. 
Rating:
3.0

Mileage wasn't accurate, should have checked first. Location at a convenience store, had to wait while the only employee on duty checked out customers. Otherwise, it was fast and relatively easy.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Very friendly staff. Very easy to check in and pick up the equipment

KEITH S. 
Rating:
2.0

The computer hardware and/or software didn't seem adequate/up to date. It took several attempts to complete the rental even though I completed most of it online. The original trailer offered had a loose fender which also meant I had to wait for an outdated system to change the rental agreement.

Delbert F. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

SHANE P. 
Rating:
5.0

Very friendly. Came out to the pump to greet me.

Andrew J. 
No reviews have been submitted for this location.

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