Provided padlock with no key â€” that is not an advisable practice. The app would not let me pick up the vehicle â€” had to rely on the Sunoco convenience store attendant to get the keys. One of the rear view mirrors went out of alignment every time I shut the door. Dusty cabin and box.JAMES D.
Moving Truck Rental in Zelienople, PA at Zelienople Sunoco
(U-Haul Neighborhood Dealer)
Zelienople, PA 16063
(On Route 19 across from Goodfello's Pizza Pasta &Grill)
Services at this Location:
- Mon-Fri: 6 am - 8 pm
- Sat: 7:30 am - 8 pm
- Sun: 8:30 am - 7 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Zelienople, PA 16063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Make sure all your equipment is maintained and updated. Make sure the ignition is together.Shannon S.
My pickup was not ready when I got to the location. I was told that the key for the U-Haul was never put in the lock box so I had to wait till an employee arrived to get my U-Haul.Mitchel E.
I am extremely frustrated with the service that I received through UHAUL. I had called twice ahead to ensure that there was a 10' truck available for the move that i was planning. The employee ensured me twice that it was available and it was $19.95 and an additional .99 per mile. I drove 45 minutes out of my way to pick up this truck for them to tell me that it was a $100 flat rate. He then proceeded to tell me that it would be cheaper for me to take the stick, drive it 45 minutes to drop off the furniture that i was purchasing, to then drive it 45 minutes BACK to the sunoco to return the truck and then drive 45 minutes back to my house. He ensured me that I would be â€œsaving so much money.â€ A 2 hour trip turned into an all night ordeal for me to basically be spending the same amount of money. If i would have known that this was the case, i would've chosen one of the MANY options that i have closer to my house. When I asked why the $100 was a flat rate and not the $19.95 + 0.99, he could not give me an answer even after calling his boss. Going through this company was a complete waste of my time.Brittany S.
My rental was double booked. My scheduled location didn't have the truck I reserved. The person who I spoke to on the phone to move my reservation was very helpful, but this situation was unacceptable.Jeffrey C.
Possible the worst experience of my life. The mobile pick up wouldn't work. The rep on the phone was unprofessional yelling at me on the phone HEY! as I picked up when it was passed to me by the lady at the counter. They gave me a different truck that was dirty and it broke down on the way back. The emergency brake came on for no reason at a stop sign then it would not release. I should have spent the extra $10 for a budget truck.jason W.
Perfect transaction. Owner was super friendly and very helpful. Highly recommended!!!MIKE V.
Took almost an hour after I got to this location to get in the u haul because the software wouldn't work. And my card was already in the system from when I reserved the truck.Paula F.
I was supposed to pickup my truck at Rt 65 Motors in Ellwood City. I lost time having to go to Zelienople, but they did compensate for mileageDavid M.
I called on Tuesday asking to rent a smaller truck the next morning, but when my husband went, the only truck was a 20' one. We were on a time schedule and had no choice. Paid $20 more, plus 20 cents a mile for for 60 some miles. NOT HAPPY ABOUT THAT.Jodi C.
The clerk at the Sunoco gas station was very helpful. Since I have never driven a truck before, she helped by backing it up and turning it around for me in their lot. I'm am extremely grateful and she did it all in horrible snow conditions.Rosa D.
The notification was nice that things had changed. Location to me was better than the original. People with uhaul were very accomodating. This was not the first time I have used uhaul before and will use them again if need be. Very pleased.Nell B.
Poor communication. Truck was not available for 24 rental and we were not informed prior to arrival. Other vehicle was available but not offered. Charged late charge for YOUR mistake. Never again.JOANN G.
a bit disorganized and rudeMARIA I.
The truck had damage on the passenger side, big gash but was issued to us anyway. The original pick up and drop off locations were changed which was very inconvenient and frustrating.Joseph O.
I had to wait on U-Haul to pick up the truck. The owner of the Sunoco was very nice. She had to call U-Haul while I waited 15 minutes. Truck was in the lot ready to go, but U-Haul's system wasn't.Neil M.
When I made the reservation, I requested to have the UHaul dropped off at this location since if ti only a few minutes from our final destination. Per the contract, we didn't have to drop off the truck until before 8:00AM on 06/23/19. My to my surprise, I was driving on the way home (after being on the road for 9 hours) and received a call from a UHaul dealership in Butler PA. He wanted to know when we were dropping off the UHaul and wanted to know if we could drop it off at his facility since he has the truck rented out again instead of in Zelienople. I was shocked and pissed!! For starters, we can per the contract keep the UHaul for 24 hours. And two, why would I drive 20 additional miles out of my way to drop off the truck when that was not in my reservation? I thought that was very unprofessional of the gentleman to contact us as a customer to "help" him out. It is not our problem, that the truck was overbooked. He did say that he would waive the miles restriction, but that is still unacceptable. We ended up returning the truck to the original location in Zelienople and that gentleman was also very accommodating. We have rented UHaul's in the past and have never had these problems. From making the reservation to dropping off the truck - this entire process was very frustrating . It makes me really wonder if I would need another rental truck in the future, if I would choose this company. Seems to me that there should be more training in customer service satisfaction. I guess this company does not have that at their top priority.Wesley C.
She was very helpful. I told her my experience and showed sympathy and told me to call uhaul. I left the metal pieces and the grinding wheels in there in case someone wanted them back.Jody V.
Truck was dirty and I was given the wrong truck. I had to go back and switch to one on my paperworkstephen C.
Better signage for U-Haul returns. Wasn't sure I was in the right place at first.William S.
Wasnt bad, they are open great hours for sure. There is only 1 person and they cannot leave the building so you have to unhook the trailer solo. I am a fit military guy in my 30s so not an issue for me. Others might have had problems lifting the tongue of a 6X12.Brian D.
This was my First time to rent a U-Haul vehicle, everyone was helpful and the truck was ready to go. We loaded the truck and went on our way !Robert M.
Easy return on a holiday.Pablo G.
Customer service at this location was amazing. The woman working at the time of pickup, was friendly, answered questions and was knowledgeable of the process. If I was to recommend this location it would not be because of the equipment, as the truck was not in the best condition.Alysia K.
This u haul location doesn't need to be in business. Terrible service! We waited almost 2 hours to pick up a dirty, unkept truck. They need to train their employees on how to use the computer system. I will never use I haul again!!!david D.