When we went to pick up the UHaul, we were in a time crunch to get moving. I didn’t realize there were many steps to get the UHaul when we got there. The app should tell us that we can complete some of the information before we pick it up such as a photo of the drivers license and entering someone else’s phone number to verify that it is us.
Alyssa B
Customer Reviews for Ziebert of Spring Lake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was trash behind the drivers seat that I picked up because I didn’t want to be blamed.
Joshua OFantastic location!
Kyle SMake it clearer how to use the self check out process to pick up the truck. Also - fix the self inspection. It doesn't let you upload photos or go back.
Aaron RExcellent customer service. Took the time to explain everything well and asked if I had any questions. Easy return and clear billing. Very happy with transaction.
BRITTELEN PExcellent staff, most helpful.
Keith FBest customer service ever.
Keith WThis was a seamless rental on this trailer! Very pleased, thank you!
Mark AThe location was very convenient for me and I was able to drop off after hours.
Steve HNice job
LARRY REverything was great.
BRENNAN R