Customer Reviews for Zimbardi Electric Inc
(U-Haul Neighborhood Dealer)

122 reviews

5085 Rte 353   Salamanca, NY 14779
(This dealer mailing address is Salamanca but is technically in Little Valle)

(716) 801-4272

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 801-4272

5085 Rte 353
Salamanca, NY 14779
(This dealer mailing address is Salamanca but is technically in Little Valle)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Lois L. 
Rating:
5.0

The service was fantastic, very nice people. Although there was a change from my original rental plans it worked out just fine. I will be doing business with u again. Thanks.

Christine P. 
Rating:
1.0

Customer did not leave a comment.

ZEESHAN K. 
Rating:
4.0

Only decent part of this process we're the people here. Never again.

Emilie N. 
Rating:
4.0

Drop off location people were helpful. The only helpful people about my entire moving experience with uhaul.

Emilie N. 
Rating:
1.0

Reserved trailer was not available at original location in Olean NY. We had to drive 30 minutes to other location. Reserved trailer a week in advance, to receive it at 0800. Ending up receiving trailer after 4PM at the other location. Very poor scheduling and this is not the first time UHaul has done this sort of thing. We had no other choice to rent a trailer. I won't recommend UHaul unless absolutely need to rent a trailer.

LYNDA K. 
Rating:
5.0

All my sons stuff got wet and his new couch and love seat were soaked he also had brand new snap on tools and toolbox the tools were still packed all his Clothes had to be washed again. He said he is still trying to get the smell out of the couch

KALEBELISHA B. 
Rating:
4.0

Customer did not leave a comment.

Allan O. 
Rating:
3.0

Customer did not leave a comment.

Warren K. 
Rating:
3.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

I dropped it off on Sunday so no one was there. They've been very helpful in the past.

NEAL C W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Cedric M. 
Rating:
5.0

I had a hard time getting the lockbox number and code for the key. i DId not receive the email. The rep had to manually imput information and give it to me.

beverly H. 
Rating:
5.0

Highly recommend

REBECCAA W. 
Rating:
3.0

Customer did not leave a comment.

TENA K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
3.0

Customer did not leave a comment.

james D. 
Rating:
3.0

Customer did not leave a comment.

TRISHA K. 
Rating:
5.0

Terrible. Put “watch your step” and light up the stairs in the 26 foot truck. Gentleman was very very nice and welcoming. Thank you. You were the only good thing about this experience with uhaul.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

KEVINA B. 
Rating:
3.0

Customer did not leave a comment.

AARON JAMES C. 
Rating:
5.0

Customer did not leave a comment.

DUANEM F. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

valerie G. 
Rating:
5.0

Customer did not leave a comment.

valerie G. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
3.0

Customer did not leave a comment.

Kristine G. 
Rating:
3.0

The personal was very helpful and courteous. They felt concern for my contents getting wet yet said I needed to deal w corporate.

elaine N. 
Rating:
5.0

The rental team was great. Very clean and well running truck. Definitely, value was there for the money. Not sure why you can't reserve ahead of time that guarantees my rental. Seems U-haul corporate can override any reservation and remove the truck I reserved ahead of my pick up time. When you are moving you need the guarantee the truck will be there.

David K. 
Rating:
5.0

Great service

paul K. 
Rating:
3.0

Customer did not leave a comment.

Kristyna M. 
Rating:
1.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
5.0

I lined up a 15' truck for Monday 8/17, on the online system. It was stated it would be there. It was NOT. Zimbardi's U Haul facility took GREAT care of me at the last minute and got me a moving truck as I needed it right away. Great job Tim! Thank you!

DONALDJAMES H. 
Rating:
5.0

Nothing that I can think of all went well.

Mike N. 
Rating:
5.0

Good experience, trailer was clean, check out went well, rerun went well

STACYALAN B. 
Rating:
5.0

Thumbs up

Joe L. 
Rating:
5.0

They were closed when we dropped our unit off. They've been quite helpful in the past.

Neal W. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
4.0

Customer did not leave a comment.

MARYLYNB B. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

I have not one complaint. When we need to rent something, we always go here.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
1.0

I cleaned out the truck inside and out. The back was clean, the interior was clean and they charged me 25.00 for cleaning !! They're just a drop off center. They're never open. They don't answer their phone. The last time I had to drop off a rental there they charged me for gas. I made sure the gas was beyond what it was when I rented the vehicle. This place charges for anything they can.

lynn M. 
Rating:
1.0

No one was there. The building was open with no one in sight. I had to use the key drop and now I'm getting charged for not having enough gas it.

lynn M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON V. 
Rating:
5.0

Customer did not leave a comment.

Verna J. 
Rating:
5.0

Just confused on 24 Hour rental fee but I had to have the truck back that same day. Only had it for 4-1/2 hrs. And also mileage fee!!

esther M. 
Rating:
3.0

Trailer was covered with ice and snow. Tire Straps were frozen.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Wonderful people and very accommodating. Great experience all around!

michelle C. 
Rating:
5.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
3.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
1.0

Customer did not leave a comment.

kelly E. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

Fast,courteous service!

BILL S. 
Rating:
4.0

We rented the 9' cargo van which was brand new with only 80 miles on it. The only comment we have is that the van didn't have windshield wiper fluid in it but this was only a minor inconvenience. This was our first time using U-Haul rental services and the experience was very simple and positive.

Joseph K. 
Rating:
5.0

Great customer service Fast... on the road in no time Would reccomend

Margaret K. 
Rating:
3.0

They were closed when I dropped it off.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
4.0

Customer did not leave a comment.

Keith F. 
Rating:
1.0

I won't ever use uhaul. It wasn't ready for when. I had to go to a different location to a truck which made me late.

Robert N. 
Rating:
3.0

Make sure the computers are able to handle The job..... I waited over 20 minutes to sign in & get my vehicle, which added expensive time & stress to my move. The man that took care of me aid that they waited 2 hours yesterday for the computers!!! This is unacceptable

Victoria S. 
Rating:
4.0

Plesant experience.

Philip H. 
Rating:
3.0

Would have liked to have had some help when hooking up trailer.

Mike N. 
Rating:
5.0

Customer did not leave a comment.

edward O. 
Rating:
5.0

nice people, interesting shop . was not in Salamanca , but Little Valley, which added extra miles to the trip .

edward O. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

There was no one on site when I arrived and little signage as to where to drop the trailer off. Not a big deal as it was just a drop off and the location was convenient enough

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

willam M. 
Rating:
5.0

not far away.

Evan E. 
Rating:
4.0

The regional manager was great and helped me with my contract. However, a customer service representative actually yelled at me and told me off. I brought this up to the regional manager but he was too busy to do anything about it.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The whole experience was great. Truck was easy to drive, clean and even though I only put like 9 miles on it, it got the job done as required. Thank you for the great service. We will surely use Zimbardi U-Haul again in the future and will tell everyone about the great service and equipment.

Ruthann Z. 
Rating:
4.0

Customer did not leave a comment.

PETER J. 
Rating:
3.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
3.0

Customer did not leave a comment.

Louis N. 
Rating:
3.0

you sent me 50 miles away from the original location pickup, that's 100 miles round trip and drive of over 1 and half, hour. Very disappointed. 2 days earlier i checked and the place i was suppose to pick it up had one available and pre paid on the spot. You also charged me 2.97 more for this other pick up location. Whats that all about ??? do you purposely send people to other pick up spots to make more money.??? I think i will be looking into your policy" s and start warning people. This was totally un called for. I think i will think twice about using U-HAUL again. You broke the contract.

Richard K. 
Rating:
4.0

Requested a closer location.. Was unhappy I had to drive 40 miles to pick-up.

Barry R. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Customer did not leave a comment.

sandy R. 
Rating:
3.0

Chargers me double for blankets charged me double for dolly and charged me for gas when I put in what I used truck wasn't full and we discussed the fuel before I left and I did what he wanted I'm sure it was a misunderstanding and I hope I get refund

Jay P. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Great experience. Would definitely go to Zimbardi Electric again for any U-Haul services.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Nothing. Everything was on point and I was happy with my experience.

Kim R. 
Rating:
5.0

Customer did not leave a comment.

Decker R. 
Rating:
1.0

I called to confirm on multiple occasions and never received a call back. Our pick up time was 11- he almost left before we got there. It's extremely dirty. He stated we had to be 28 to drive a uhaul- but NO ONE when booking mentioned this EXTREMELY important fact!! Also we hardly got the uhaul off the lot and the gas light went on- it had LESS than 1/8 of a tank!!

Melissa D. 
No reviews have been submitted for this location.

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