Customer Reviews for Zimmer Automotive
(U-Haul Neighborhood Dealer)

689 reviews

116 Christman St   Spring Lake, MI 49456
(Turn N On Cutler W On Liberty)

(616) 847-8782

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 847-8782

116 Christman St
Spring Lake, MI 49456
(Turn N On Cutler W On Liberty)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick in and out. Easy peasy and affordable.

Allan W. 
Rating:
5.0

Mr Zimmer was wonderful to work with, he is friendly, helpful and professional. His shop is the type of place you really feel good doing business with and supporting. I look forward to being a repeat customer.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

MARK JAMES A. 
Rating:
3.0

I was attempting to complete the check in with my mobile device but was sitting and waiting for a response for quite a while. The manager was opening up the shop and offered to finish the check in for me. It was really nice of him to do that and it saved me from becoming extremely disappointed in your self check in system. My time is valuable and I do not appreciate it being wasted by a company whose service I am paying for to use. As a customer, I hope you can understand that I do not want to wait for minutes on end for some one or a computer to finally get around to acknowledging that I am waiting. The manger was great, the truck was great and the service was great aside from the check issue.

Ken B. 
Rating:
5.0

Best U-haul experience ever. Exceptionally clean new vehicle with unexpected add on. Auto light bright/lowbeam, backup camera and wjo know what else. Also a great amount of cup holders and cubbies!! Thanks for the great experience!

Bren A. 
Rating:
5.0

Very helpful and well prepared

Merrick R. 
Rating:
5.0

Customer did not leave a comment.

GLEN R. 
Rating:
5.0

Very simple professionally handled rental experience! Will definitely rent at this location again! Thank you

MARK EMIL A. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
5.0

Customer did not leave a comment.

Larissa R. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

When using mobile: The reservation system is not easy to navigate and it often times out leaving you to wonder if you really have a reservation. So then you have to call. This location is good and pleasant when answering phone, but not every location is.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The black dust on the floors ends up on the furniture legs and then on the floor/carpets in the home. A wet swifter would solve that problem.

David S. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Denis was fantastic; thanks again

Bob R. 
Rating:
3.0

Stop cancelling my reservations when I was standing in line. Had to do a walkend.

Versey B. 
Rating:
5.0

Excellent customer service. Trustworthy. Old fashioned friendly. Really appreciate the fast speed of operation. They know and understand their stuff.

MARCO I. 
Rating:
5.0

Excellent customer service and communication. Professional transaction

JODY H. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
4.0

The truck was clean, however the wind shield needed to be cleaned, dead bugs all over it. Made visibility difficult. Also the truck sound rough, made sounds that didn't sound very good Need to have it looked at!!!

angie B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Tony I. 
Rating:
5.0

Customer did not leave a comment.

Sally K. 
Rating:
5.0

Stop the 21st century trend towards online only service and phone calls to roadside assistance that don't get answered.

MARK I. 
Rating:
5.0

Very helpful and made the process simple; we were on the road successfully in no time and all went great on a 1250 mile 2 stop move in a 15 ft truck .

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Deb G. 
Rating:
3.0

5 miles in to my move a tire on my trailer blew out. It took almost 2 1/2 hours to get roadside assistance. The individual that fixed my tire said that the remaining tire on the left side of the trailer was drastically under inflated. Very dangerous situation.

Douglas B. 
Rating:
5.0

This location did an excellent job and followed through with our verbal arrangements on the phone prior to picking up trucks. Having that confidence now with renting from uhaul as I had a horrid experience with the uhaul on Apple Avenue location. I would not recommend EVER renting from them. If you need to rent anything, go to this uhaul location in Springs Lake .

Deb G. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl V. 
Rating:
5.0

Good location. Excellent customer service!

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS M. 
Rating:
5.0

Keep up the good work there!

DEBBIE M. 
Rating:
5.0

Excellent, quick service handled by the owner of the establishment. Very professional. The only U-haul to rent from locally in my opinion

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Agent was very friendly and helpful.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

The owner is wonderful! He was very friendly and helpful

Tia A. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

The only issue I had, was when I returned the truck. It was after hours and the website return was not working. It asked to verify my location, I allowed my location on my mobile phone, but it did not work. I tried several times and continued to get the same message. Your location cannot be verified. This was on a Saturday afternoon, so I had to stop back at the rental place on Monday morning to ensure I wasn't going to get charged for additional time, or not filling out the return information. Very frustrating.

John Z. 
Rating:
5.0

I've used Zimmer Automotive several times and they have always been great to work with.

Brian C. 
Rating:
5.0

Service was excellent thank you!

Christina A. 
Rating:
4.0

Customer did not leave a comment.

Ramon S. 
Rating:
5.0

Staff was friendly and most helpful. Easy to work with and very accommodating. I will be back for any future hauling needs.

Douglas F. 
Rating:
5.0

It was all easy and well maintained. no improvement ideas.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Dennis was great, will rent from here again!

Madison D. 
Rating:
2.0

They didn't have adequate parking space. I parked in a lot that was marker “not for customers” so it made me feel like I shouldn't park there although there wasn't anywhere else to park. Perhaps they could've had a designated lot for uhaul drop offs and indicated that

KAMI MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

DAVE D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Nothing. Great job in and out!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

good rental overall.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Claudia B. 
Rating:
5.0

the windshield had a crack across the whole front. other than that it was excellent.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Kerry E. 
Rating:
5.0

Customer did not leave a comment.

Codie G. 
Rating:
5.0

All good ! Dennis was very informative answered all my questions ! Very happy, great experience . Thank you !

joann N. 
Rating:
5.0

Service was great. People were efficient, friendly and professional.

Laura B. 
Rating:
5.0

Didn't use app this time because it was a horrible experience When used September 2020. Will only deal face to face with uhaul because your customer service via 800 number is extremely frustrating when no one cares to help you

linda H. 
Rating:
5.0

Rent truck often. Dennis is awesome!

Claudia B. 
Rating:
5.0

Great operation.

Edwin M. 
Rating:
5.0

Inisde cab was not very clean. The back of the truck (inside) was not swept out and was muddy and had a fair amount of dirt in it.

TIMOTHYSCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Brad V. 
Rating:
5.0

Customer did not leave a comment.

MADONNA M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Being able to get key out of lock box on truck could of been better.

Earl J. 
Rating:
5.0

Customer did not leave a comment.

Al B. 
Rating:
5.0

Customer did not leave a comment.

Logan W. 
Rating:
5.0

Dennis and his team are outstanding!

BRIAN DOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Phenomenal customer service! No problems! This U-haul place is not like any other I've rented from before..... In a good way, for sure! Would highly recommend this particular location!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

The owner is very friendly and welcoming! I will definitely do all my uhaul business with Zimmer.

Colten J. 
Rating:
5.0

Very helpful and informative.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

I had my vehicle Ziebarted there. The owner is very customer service centered. He is friendly and greets everybody with a smile. Place is neat and clean and they are always busy. Good traffic flow. I really like this guy.

DAVIDDELL W. 
Rating:
5.0

Great experience. Efficient checkout, friendly service, and the van was clean and in good shape. Would absolutely rent from here in the future.

DAVID C. 
Rating:
5.0

Very friendly professional staff. This is the 2nd time renting at this location and will surely use them again! Thank you

Mark A. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Scarlett F. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Service was great, better than others in the area?

Matthew C. 
Rating:
5.0

Great service, no issues at all.

WENDI C. 
Rating:
1.0

The trailer was beat up. Full of debris. Nobody working was wearing a mask. They spoke and interacted as if there wasn't a global pandemic currently.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Toby H. 
Rating:
5.0

Keep the same people employed there.

LEWIS R. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
No reviews have been submitted for this location.

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