Customer did not leave a comment.DANNY M.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Debra F.
Customer did not leave a comment.TED N.
A great experience. The van was in perfect condition. The whole process was quick, simple, and the price was great! Will definitely use on my next move!!Kristen O.
Office dirty, old, small. The gentleman was that helped us was friendly. Outdoor taco shop on premises, mom and pop operation, very outdated. We had to travel 50 miles one way to pick our truck up.Vickie J.
Customer did not leave a comment.BERNARDO C.
Customer did not leave a comment.AMADO M.
I was very satisfied with the service here, and they also sell BOMB Mexican food in the front, Street tacos and Menudo!!!HENRY M.
They were pleasant and accommodating great customer service! Thank you !ANNMARIE D.
Customer did not leave a comment.Johnny M.
Great staff, very helpful and walked us through the processEugene F.
Confirm what you reserved has been returnedSTEVEN L.
Was told the uhaul would be ready for pick up at 1:30 got there and was told by the lady answering the phone she would be back from lunch until 2:30. I was paying movers. Totally unacceptable.KATELYN D.
I scheduled the pick up at 8:30 am and the facility were closed. they opened at 9:10. The dashboard is requiring to Change the oil soon. The van was dusty.Sergio T.
Very nice And helpfuljohn R.
I was directed to this location from Lake Forest, CA GM Philip. Philip was amazingly helpful. A great asset to U-Haul.george G.
Excellent and very friendly customer service.henry B.
Looked like an actual trailer park combined with a recycling center. Equipment was dirty and bent. Customer service was awfulchris T.
Customer did not leave a comment.ANTONIO M.
Great customer service from Maria.JOSE A.
Customer did not leave a comment.ALEXANDER P.
Customer did not leave a comment.GEORGE S.
I don't know my time there was fineRICHARD Y.
Dirt lot with run-down building and junk on lot but suited the purpose for dropping off the equipment.Roger C.
Customer did not leave a comment.Clifford G.
Customer did not leave a comment.JARID H.
I booked for a Uhaul truck, guest services called and verified our reservation and told me I needed to pick my truck up at another location, got there and they didn't have our truck they mistakenly rented it out to the wrong person. Told us they will have a truck the next day. What's the point of booking a reservation a month before. Don't put guaranteed on the confirmation when it wasn't.Pauli T.
Should not be charged one whole day where we trade a vehicle or truck five hours lateVivianna V.
Dingy/dirty office. No one showed up when I returned the trailer so I just dropped it off and left.WILLIAM L.
Quick and easy check inRochel W.
Picking up truck was ridiculous. I could not find anyone at at property. Then you have to call number posted on door. Then lady comes out and take 30 to 40 minutes trying to start up computers to print out paperwork. I ended up not wanting to wait any longer and just asked if she could email me the paperwork cause I had to go!Jason D.
Customer did not leave a comment.MADELENE L.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.Alexander L.
Your sales person gave my personal information to another renter Violating Allstate and federal privacy lawsleon H.
VAN WAS DIRTY BUT IT WAS BECAUSE IT IS DIRT LOT, POSSIBLY HARD TO KEEP TRUCKS CLEAN. OVERALL IT WAS A GOOD PLACE.Oscar A.
Customer did not leave a comment.Nhoun P.
Location and employee not COVID19 aware. No barriers, no mask, vehicle not sanitized, etc.Melissa B.
I reserved a dozen moving blankets with my truck reservation. When I picked up the truck, after I had already paid for it, the lady there checks the inside of the truck, finds a furniture dolly, and removes it. Seeing this reminds me that I ordered a dozen blankets/pads and I remind her that my reservation, which i had already paid for, included a dozen pads/blankets. Her response is that she doesn't have any more, she ran out, and she walks away telling me thank you. When I returned the rental to another location, they tell me i am missing a dozen blankets. When I explain to them that the place I picked up from didn't give those to me, and that she didn't tell me until after I had paid, I am told that they cannot issue me a refund. They can and did however, charge me for the additional days I had kept the truck, but at the full additional day charge. They didn't even offer the reduce the charge by the blanket amount I had over paid. So to improve customer service, I suggest that the additional rental equipment, such as the dollys, and moving pad/blankets, be paid for and then given to customers to put inside the truck themselves or some method of ensuring that every location checks the reservation and informs customers of any lack of inventory that the reservation calls for, before making the customer pay. I had to pay for the reservation to get the key to the truck. She should have told me that she was put before I paid. I honestly don't think she even looked at the entire reservation. She just saw that I reserved a truck and thats it.Robert N.
Customer did not leave a comment.gary R.
The person that helped me with all my needs by the name of Maria was very helpful. I truly recommend this location in Lake Elsinore Thank you!!maria S.
Customer did not leave a comment.ASHBYR R.
Customer did not leave a comment.Ben B.
I scheduled the pick up at 5:00am. Arrived at 4:55am to a 26â€ truck. Tried to open the compartment box but no keys were inside. Called customer service who told me to call Transportation at 7:00am. Called Transportation at 7:00am, he moved my reservation to 8:00am and gave me $50 refund and an additional 20miles. (Thank you!) When I arrived at the facility at 7:45am, I waited until 8:00am, then 8:05am I called to see if they were open, lady who picked up the phone stated I'll be out there in a second. At 8:11am she came and opened the gate. I went inside the manager asked if I had a reservation, I explained yes I had a reservation at 5:00am but no truck was outside, before I could finish she cut me off and said â€œYes there was a truck outside because I put it there myselfâ€ I said â€œWell ma'am if you put it there last night it wasn't there this morningâ€ she said â€œare you sure? Let me go check myself.â€ She proceeded outside to check and sure enough nothing. She came back inside and made a phone call to some about the vehicle and stayed on the phone the entire transaction. Then took me outside and told me to check the miles and gas. Then left. No apologies nothing but an attitude and poor customer service.Chalon C.
My reservation time was 3:30 at 3:32 a woman called me ( the owner) and told me she would be back in an hour. This happened as I was pulling in to the location. I told her no and that I was already there and she let me know it would be an hour. I spoke with her husband who Was at the location ( there house is on the property) and Uhaul and there was nothing anyone can do so I waited. While I waited two other people showed up for their reservation times and had to wait with me. She showed up an hour and 12 minutes after my reservation time. When she showed up she was unapologetic and rude. She has no Covid-19 implement in place! My self and those waiting just piled into her little office. The gas gauge was off and the cab was not cleaned. This delay cost me more then my rental and delayed my moving day!Kindra L.
We dropped off after hours, the location was far away. Was not lit at all , very dark and hard to find as it did not have a good sign out front. It is a secure location with a gate, was hard to find where to park the vehicle because it was so dark.John P.
Maria was awesome, which made for a great experience.Theodore J.
Nothing was ready or cleaned. No gas in truck when we picked it up. Took over 2hours to switch from a auto transport to a 6x12. The 6x12 was also semi-dirty inside. This was definitely not my best uhaul experience.Michelle D.
Excellent customer service, nice clean new rigs!Donald G.
Customer did not leave a comment.Douglas B.
Maria was wonderful and so accommodating. She's willing to go out of her way to find me the size truck I needed. But it just so happened the size that I got was exactly what I needed. I would definitely recommend this location. It's a family run business and they're all very nice!SHEILA F.
Nobody was there. Nobody answered the phone number on the door. I left the keys under a door. I got charged for gas even though I returned it the same as I got it, half full.Borna B.
Customer did not leave a comment.Reuben Q.
Very kind and considerate staff.manuel G.
The Uhual Representative lady (forgot her name older gal ) she's great. She takes her time and does things by the book. It might take a little longer but she's just doing her job. God Bless her ?? she's sweet and helpful.Sara G.
Maria was amazing! Courteous and helpful!Mary Ali W.
Im booked a 15' van at CA-74 about 1 miles where I live But this location closed due Covid19 So Maria she call me to pick up at her place it is cost 10 extra miles for one way total I have paid 20 extra miles x$.89 =$17.80 with is I'm not happy but it is over nowTho N.
Customer did not leave a comment.Hal L.
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.Timothy H.
EXCEPTIONAL SERVICE :)Robert T.
Customer did not leave a comment.Chantel M.
Customer did not leave a comment.sara B.
Worker was rude did not help my wife to unhook uhaul. Was told to call owner if she wanted help. Would not recommend this establishment to my worst enemy. Stay out of the business of customer service if you do not want to assist. Should be removed as a uhaul establishment, lets just ssy he was wooried with vovid-19 going around then shut buisness for the time being asshole!!Benjamin L.
Instructions need to be given to customers before they are given the truck. While driving on frwy, truck had problems of pulling back. I called the facility and was told I could call roadside service or return the truck. Returning a truck that is not working properlyTina A.
Very friendly and always honest and up front and courteous!Zachary S.
Customer did not leave a comment.vivan S.
Customer did not leave a comment.Wayne N.
Customer did not leave a comment.Rick T.
There was no one at the location. There was a sign on the door saying to call a number for assistance, no one answered the phone. There were multiple customers needing assistance some wanting to rent and some returning. I'm sure that is not the first time and I am sure U-HAUL is losing business due to this location.Christopher Y.
Customer did not leave a comment.Ricardo M.
I scheduled a truck pickup location in Corona at 7am but then a day before my pickup location was set to temescal valley at 10 am. Then when I got there a little after 10 the truck was not there. They called the current renter of the vehicle and they would not be there for an over two hours. The closest location that had the truck size I needed was almost an hour away and luckily they actually had the truck. I was trying to start moving in the morning by 8 and didn't end up starting till after 1pm. I feel that it's really bad that my initial pick up location got moved almost 30 minutes away from where I wanted it and got pushed three hours past what I wanted. On top of that they didn't even have the truck because there is no buffer in time between when someone drops it off and when the next renter will pick up. Overall I'm not happy with my experienceAndrew M.
Nobody initially at the location and location looks run down.Carlos M.
Very Friendly people.Laura I.
Customer did not leave a comment.Javier G.
The transmission was slipping going up the 15 grade and white smoke was coming out the engine. Would like a refundChris B.
Customer did not leave a comment.Catherine V.
Customer did not leave a comment.Robert C.
Everything was fine.Larry L.
The back door kept getting stuck and would not come down . We called and they said that the could send a technician out to fix it but you would have to wait . We were on a time restraint And couldn't wait for them to come out and try to fix the issue . They didn't even offer to give us a discount for our troubles shame on you .. We will not be using U-Haul anymore we're gonna stick to Home Depot rentals .. We had a very bad experience .and do not recommend using Trucks that are not properly maintained .wendi A.
Need cruise control please. Otherwise excellentAnn D.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Adolfo M.
Friendly staffIan B.
Customer did not leave a comment.Sergio C.
Check out paperwork not available when we arrived so pickup took too long.Howard H.
Worst experience of my LIFE!Edward A.
Customer did not leave a comment.MATT G.
Was a great experience thanksNorma P.
Customer did not leave a comment.Timothy S.
The latch on one of my units was bent and very difficult to get my lock on but the customer service I got at that location was greatJennifer S.
Very friendly and nice people to work with. Easy to pick up.Charles D.
Customer did not leave a comment.julio R.
Customer did not leave a comment.Cesar Z.
Customer did not leave a comment.Tyke S.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Steven M.