Very Friendly customer and accommodating my local needs
CHARLES M
Customer Reviews for Zisser Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super quick and easy. I have used this location a couple times in the last 2 month. Always clean, good customer service, direct and to the point, easy to find, and ready to go! I definitely be using the place in the future!
Sarah VInterior/cab of truck needs additional attention to cleanliness.
Tim FZiisser employee was very nice and helpful and made sure I had everything we needed for the big move. Nice doing business with
DANIEL FUpon booking, my reservation stated I could pick up the equipment from Zisser Tire and would have the equipment until 4pm. When we picked up, the employee told us return time was 12pm, which was not relayed upon online reservation. The employee then confirmed if we could not return by 12pm to hold onto the equipment until Monday, which we did. This was clearly not communicated to anyone else because by Sunday I had received emails and texts stating that U-Haul wanted to speak with me regarding not returning the equipment. I called and the representative confirmed that the Zisser tire location closes their gate at a certain time and that if we weren’t given an after hours code, holding onto the equipment until Monday was correct. Although this ended fine, it caused confusion for us as renters. If a location cannot accommodate returns that align with the information that a renter receives upon booking, then it should not be an option upon reservation
KYLE GI was charged the $15 coverage fee and when I booked it, I declined that service. I also put too much gas into the van upon returning and the person who checked me out didn’t try to compensate for the overage. I have done this in the past and things have been done.
TANYA HGreat communication. Received exactly what was expected.
SARAH VNothing, everything was great
ERIC RI reserved my truck from 8:00 AM to 8:00 PM Saturday When I went to pick it up I was informed that the business closes at 12:00 PM and this location doesn’t allow after hours drop off so would have to drop my truck off Monday at 8:00 AM. I told him this was impossible because because I have to be at work at 6:00 AM on Monday. He said I could drop it off after work on Monday but they would have to charge me an extra day rental. I also reserved an appliance dolly which was given out to the customer before me and he did not have another one which meant I had to drive to a whole different town to pick up an appliance dolly which. Why would you allow customers to make reservation times that can’t be honored and reserve equipment and not make sure you have the equipment ready for them at the reservation time? I would not use this location again
Robert KEverything went well! No problems at all.
Hartzell MNever received the boxes I ordered. I paid for something I NEVER received. The clerk seemed unmotivated. He was like a “robot.” He showed no enthusiasm. He was unmotivated and uncaring. He looked like he wasn’t interested in being around. Showed no emotions. He had zero enthusiasm. Customer service was like dealing with a machine. He went through the motions which you would expect from an automated system.
RONNIE TRental/pickup and drop off process was very easy. Employees were helpful and friendly.
KENDRA HGreat people over at Zisser Tire. Rental was fast and easy.
Steve RThe only issue I had was the air conditioning didn't work. But they did not know this so I can't hold that against them. I will call them again if and when I need to use their vehicles.
KIMBERLY MVery friendly and helpful staff. Check in for the U-Haul rental was fast and easy; check out just as good. Would definitely use again.
PATTY EExcellent service and friendly staff.
Britt PThe truck was clean. All equipment was imperfect, working harder, this made our move much easier.
JEFFERY HDropped off afters hours checked in myself and they felt the need to charge me 40 dollars after hours fee. Don't be a uhaul location if your not gunna accept trucks after hours. Some people are from out of town and just need to get home and don't have the time to wait to turn during your banker hours!!
SETH CThe Drop off point I was directed to was closed on Thursdays. I arrived at 1250 pm, the sign on the door said "back at 1 o'clock".I waited for 20 minuets before going back to the door only to read another sign advising "closed Thursdays". Called u-haul and was redirected to a different drop off 10 miles away.
DANIEL BTrucks need to improve more when they are for long trips, for example, cross control where you can connect the phone a little, at least for more comfort.
Douglas gNeed to clean trucks out in the front part of truck people leave trash behind.
Teesha EEasy check in and nice truck
Bryan SVery friendly and helpful.
Steven RMake sure the workers, check and/or vaccum the Uhaul vehicles (vans) after certain drivers if needed. I found a full chicken wing in the drivers door ( -_- ) kind of nasty. And hair on the seats. Nothing too major, or a bothersome. Overall. It was a great, easy, smooth transaction and transition
Tyra WVery kind staff. Clean location. Easy to maneuver the trailer in and out.
Allison CThis location was fast, friendly, efficient, clean, helpful. Great experience. Thank you!
carloyn fThe only thing about this location that is inconvenient is that you can’t do after hour drop offs
Timothy KVery efficient check-in and check out… Very friendly associates.
LAURA LLouis was and is the best thing about this place. I spoke with him originally and everything was fine so I thought until Adam called of which he called from his cell according to him . He went over everything that Louis and I discussed then said “I’ll call you back in a few hours but if you have any questions or concerns, just give me a call back”. Go figure I can’t up with a couple of questions but knew he’d call because that’s what he said. Around 4 pm I called him and it’d ring once and go to voicemail. I left 2 messages that were NEVER returned. A few days pass and another lady calls me with totally opposite information than what Louis and I discussed. When I told her she just replied “ they never tell me anything so I have to call the customer. Which is fine but Louis said “ oh he doesn’t know what he’s talking about “ . Long story short Louis was fight the whole time. Adam needs to be replaced and whomever the lady was needs to quit. It’s already frustrating to pack up your life and move but to add insult to injury with the right hand not knowing what the left it doing for days on in is so damn frustrating
Neomi PAdam from warrenton U-Haul was great and so helpful. He helped with everything and made sure I got a good price on the rental. He then sent me to the Wentzville area to pick up and from there it was a piece of cake. Thank you Adam in warrenton and the Wentzville staff.
Sarah WNothing great as always.
Mary BGreat people, and pleasant experience.
BRYAN CStaff was very helpful!
Scott TFriendly staff and quick service. Will definitely use this location for future needs.
John VFriendly Staff and excellent equipment. Fast check in and return.
Robert MThe manager here was awesome and quick. We were diverted from our original pick up point and sent here without being notified they closed at 12. We arrived 15 minutes late and he still helped us get a trailer so we could move into our apartment. It was the only thing that went our way that day. The gentleman who helped us really lifted the spirits of our whole family. I highly recommend that he get recognition for going out of his way with extraordinary customer service.
John IIt was the perfect experience. That is why I'm a repeat customer. Zisser and the staff are amazing!
tiffany gSame comment
Glenn CI went 8 miles and they charge me 2 gallons of fuel ??!! How the hell that makes sense. I use u haul all the time and never charged me fuel for 8 to 10 miles. Ridiculous
Mouad BEverything was ready to hook up and go. No problems
Eddie CEveryone at Zisser was very nice and respectful. I would definitely use you guys again. Very cleans and friendly. Thanks. Angie
Angie Oalways rent from them. very helpful
Brian AEverything went as planned
Keith Gvehicle was a bit dirty in hard to see places...under and behind seats and a little trash in compartments on front doors from previous people, nothing terrible but overall great
Paul D