Disappointed that the moving blankets were not available when we picked up the trailer.
Richard Z.
Customer Reviews for ZR1 Motor Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gave me a truck with a dead battery and had to jump it 7x
Christopher B.I made a reservation a week in advance of needing the trailer in the town I was staying in. The day before I get a call from a very RUDE Uhaul employee that I would have to drive 30 miles into another state to get the trailer vs the 2 miles I had originally planned. The distance was actually almost 40 miles 1 way. The trailers lights didn't work so I had to wait for that to be fixed. Before I could return. The staff at the location were very helpful in getting this done. Just to pick up the trailer ended up taking about 3 hrs of my time and nearly 80 miles round trip. I was compensated $50 for this poor experience which barely covered the fuel for the drive I had to get the trailer. The location I picked up the trailer at was helpful however the rest of the experience with Uhaul corporate was not a positive experience.
Jeff M.Had to drive 52 miles each way to Pick Up the equipment when there is a uhaul dealer in the town I live in.
Randy S.He was incredible! Needed a second truck and I wish I could have gone there for both. He made a very stressful time much less stressful because of his calm demeanor and communication. Cannot thank him enough.
Stacie K.Very clean and customer oriented.
AMY BUHLERT I.The Torrington, WY location was exceptional. Provided 100% customer service assurance. I will be using this location for all my Uhaul rentals. I use Uhaul, because of the customer service and safety review before I take a long trip. Torrington, WY exceeds all expectations and knows the area and educated me even more when pulling a trailer in bad weather. Superb location. Thank you.
DOREE S.It was a damn good product . however the price was a little up there May consider a different option next time.
Brad H.Owner was helpful and knowledgeable as he took me through the process.
CURTIS ALLEN M.need to have rental equipment more readily available, had to get a trailer brought in from another state. uhaul needs to be one to get trailers to where they are needed, not the customer. zr1 motors was very easy to work with, uhaul not so much so.
George D.Owner was attentive and helpful
Robert H.Contract did not say that dropoff would be different then drop off we used last time in torrington.
Deborah H.