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TRISHA R
Customer Reviews for ZR1 Motor Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used ZRI before, and Rob is helpful with problems. On Saturday, the truck had been dropped off in Cheyenne, WY instead of at ZRI. I went to pick it up, and the lady had rented it out for a day job without checking the reservation orders. I had to postpone my move by two days, which cost me an extra $300+ because I had to rent a motel room for an extra 2 days, take off extra work, hire new movers, and my daughter went without daycare because there was none available on those days. When I picked up the truck on Monday, the computer system was down, and it took over an hour to get checked in, and Rob was great in handling it.
Angelena WGreat facility-great customer service
ROBERT BMake it easier to rent on the weekend when rentals aren't open. Have it so a person can have one reserved without worrying if the one you're supposed too get is there.
MARK Hdrop off was easy. fast.
VICKIE HFar
Alex DMake renting by phone easy
Roger CWhen equipment is reserved at one location the customer shouldn't have to drive over an hour to pick it up at another location.
Carla EWe had a good experience with the truck/trailer, other than a previous gash in the tire which the Torrington U-Haul arranged to have repaired in a timely manner. Robert Lenhart, Torrington U-Haul was very knowledgeable and personable.
KATHERINE DThe phone check in/out was confusing for me
JULIE HGreat customer service, I enjoyed renting a Uhaul from Robert.
JAIME PI usually drop off the equipment after hours, and with the U-Haul app, there isn't any problems.
ERIC HThe problem was less with the location and more with the fact that I had to change my drop off location because the original one that the U-Haul website allowed me to select was no longer working with U-Haul. I had to call the 800 number and get someone to find a new location and change my order to that. Then I had to rush over there to make sure that I wasn't late when I would have had plenty of time if the location on my order had been correct originaly.
John GNice clean truck. Super friendly staff and quick check in
austin sThis was not this locations problem but I had to pay fuel for 150 miles and five hours travel just to pick up a truck that was supposed to be at another location in Newcastle Uhaul should reimburse for this
Thomas PHe is very pilot an understanding great personal at ZR 1 in Torrington WY
Wayne HKnowledgeable and friendly
vickie hvery helpful in getting me unhitched and back on the road.
james gDisappointed that the moving blankets were not available when we picked up the trailer.
Richard ZGave me a truck with a dead battery and had to jump it 7x
Christopher BI made a reservation a week in advance of needing the trailer in the town I was staying in. The day before I get a call from a very RUDE Uhaul employee that I would have to drive 30 miles into another state to get the trailer vs the 2 miles I had originally planned. The distance was actually almost 40 miles 1 way. The trailers lights didn’t work so I had to wait for that to be fixed. Before I could return. The staff at the location were very helpful in getting this done. Just to pick up the trailer ended up taking about 3 hrs of my time and nearly 80 miles round trip. I was compensated $50 for this poor experience which barely covered the fuel for the drive I had to get the trailer. The location I picked up the trailer at was helpful however the rest of the experience with Uhaul corporate was not a positive experience.
Jeff MHad to drive 52 miles each way to Pick Up the equipment when there is a uhaul dealer in the town I live in.
Randy SHe was incredible! Needed a second truck and I wish I could have gone there for both. He made a very stressful time much less stressful because of his calm demeanor and communication. Cannot thank him enough.
Stacie KVery clean and customer oriented.
AMY BThe Torrington, WY location was exceptional. Provided 100% customer service assurance. I will be using this location for all my Uhaul rentals. I use Uhaul, because of the customer service and safety review before I take a long trip. Torrington, WY exceeds all expectations and knows the area and educated me even more when pulling a trailer in bad weather. Superb location. Thank you.
DOREE SIt was a damn good product . however the price was a little up there May consider a different option next time.
Brad HOwner was helpful and knowledgeable as he took me through the process.
CURTIS Aneed to have rental equipment more readily available, had to get a trailer brought in from another state. uhaul needs to be one to get trailers to where they are needed, not the customer. zr1 motors was very easy to work with, uhaul not so much so.
George DOwner was attentive and helpful
Robert HContract did not say that dropoff would be different then drop off we used last time in torrington.
Deborah H